On the Role of Analytics in Estimating the Cost of Delivering Complex Information Technology (IT) Outsourcing Services Projects

Author(s):  
Rama Akkiraju ◽  
Toby Lehman ◽  
Neil Boyette ◽  
Haijing Fang ◽  
Mario Lichtsinn ◽  
...  
Author(s):  
Thomas Kern ◽  
Leslie Willcocks

Information technology (IT) outsourcing continues to experience phenomenal growth, with an estimated market size of over $100 billion in 2000. Its adoption by some of the largest international corporations has seen outsourcing become considered a key component of the information management agenda. Critical to this agenda is the formulation of comprehensive contracts. For this, legal experts and/or advisors can be consulted, but enforcement depends very much on client and vendor account managers. A theoretical analysis of the contract contrasted with empirical data from client and vendor post-contract management practice revealed that the contract has a number of purposes beyond its sole legal nature, outlining a number of control dimensions both parties aim to enforce. This paper presents findings from 13 UK-based organizations on the role of the outsourcing contract and its purpose for ensuring control over the client’s outsourcing destiny.


2018 ◽  
Vol 35 (05) ◽  
pp. 1850034 ◽  
Author(s):  
Fuqiang Lu ◽  
Yanli Hu ◽  
Hualing Bi ◽  
Min Huang ◽  
Meng Zhao

Cost and schedule management are important issues in an information technology outsourcing project. Generally, a client does not know much about market quotation and ability of vendors. Thus, an efficient approach should select a suitable vendor for the project with balanced cost and schedule. In this study, an improved standard English auction (ISEA) is designed, in which the multi-attribute situation is considered, and multi-attribute utility theory (MAUT) is introduced. A new auction protocol and a utility increment function are proposed, respectively. Finally, numerical examples are designed to demonstrate the auction process and its operation. Some insights are found: The ISEA is competent to describe the cost and schedule management process in an auction approach. The optimal incremental utility for client and vendor are found, and the proposed auction protocol is a mechanism for the client and vendor to obtain win–win results. The completely consistent results can be obtained from different size cases, which indicates that the validity of the designed auction mechanism and the effect of the utility increase function on the negotiation results.


2002 ◽  
Vol 1 (2) ◽  
pp. 193-212 ◽  
Author(s):  
Jeffrey Seifert ◽  
R. Eric Petersen

AbstractThe ambiguous nature of electronic government (e-government) has resulted in hype and confusion, with little systematic consideration of the expectations and limitations of taking government online. This paper seeks to examine the role of e-government in the United States as an evolving process that manifests itself in three distinct sectors: government-to-government, government-to-business, and government-to-citizen. Using this typology as an organizing principle, we show how information technology has the potential to enhance government accessibility and citizen participation. We also show how the move toward a market-focused conceptualization of government information and service delivery raises the potential for blurring citizen and consumer roles, possibly at the cost of a robust, informed, and engaged citizenry.


1995 ◽  
Vol 10 (4) ◽  
pp. 259-267 ◽  
Author(s):  
Jonathan Cronk ◽  
John Sharp

The theory and background of outsourcing are examined from a general perspective. It is concluded that the pressures to outsource activities can best be understood through two main sources: the work of organization theorists on the management of organizational complexity and the transaction economics approach of Williamson which argues the virtues of provision of many organizational services through market mechanisms rather than by internal departments. Within IT, the early motivation for outsourcing was the cost reduction one implied by the Williamson approach. However, a number of authors have argued that the complexity of managing IT outsourcing means that it is often preferable to try to improve the efficiency of internal suppliers. This suggests that there is a need to develop a framework that will enable a decision to be made about what to outsource and what to insource. A model is applied to the IT sourcing decision.


1995 ◽  
Vol 10 (4) ◽  
pp. 239-247 ◽  
Author(s):  
Jaak Jurison

This paper views information technology (IT) outsourcing decisions as classical make-or-buy decisions. In essence, these decisions consist of finding an acceptable balance between benefits and risks. The principal contribution of this paper is the development of a model that describes the relationship between outsourcing benefits and risks. It draws on work from two streams of research: transaction cost theory and modern financial theory. The model can assist managers in determining whether outsourcing or in sourcing is a better choice for a particular IT function and in evaluating and comparing competing vendor proposals. The model can also serve as a framework for future research in IT governance issues.


2007 ◽  
pp. 70-84 ◽  
Author(s):  
E. Demidova

This article analyzes definitions and the role of hostile takeovers at the Russian and European markets for corporate control. It develops the methodology of assessing the efficiency of anti-takeover defenses adapted to the conditions of the Russian market. The paper uses the cost-benefit analysis, where the costs and benefits of the pre-bid and post-bid defenses are compared.


2019 ◽  
Vol 7 (1) ◽  
pp. 62-72
Author(s):  
Shatha Abbas Hassan ◽  
Noor Ali Aljorani

The increasing importance of the information revolution and terms such as ‘speed’, ‘disorientation’, and ‘changing the concept of distance’, has provided us with tools that had not been previously available. Technological developments are moving toward Fluidity, which was previously unknown and cannot be understood through modern tools. With acceleration of the rhythm in the age we live in and the clarity of the role of information technology in our lives, as also the ease of access to information, has helped us to overcome many difficulties. Technology in all its forms has had a clear impact on all areas of daily life, and it has a clear impact on human thought in general, and the architectural space in particular, where the architecture moves from narrow spaces and is limited to new spaces known as the ‘breadth’, and forms of unlimited and stability to spaces characterized with fluidity. The research problem (the lack of clarity of knowledge about the impact of vast information flow associated with the technology of the age in the occurrence of liquidity in contemporary architectural space) is presented here. The research aims at defining fluidity and clarifying the effect of information technology on the changing characteristics of architectural space from solidity to fluidity. The research follows the analytical approach in tracking the concept of fluidity in physics and sociology to define this concept and then to explain the effect of Information Technology (IT) to achieve the fluidity of contemporary architectural space, leading to an analysis of the Skidmore, Owings and Merrill (SOM) architectural model. The research concludes that information technology achieves fluidity through various tools (communication systems, computers, automation, and artificial intelligence). It has changed the characteristics of contemporary architectural space and made it behave like an organism, through using smart material.


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