scholarly journals Surgical Patient Satisfaction as an Outcome of Nurses’ Caring Behaviors: A Descriptive and Correlational Study in Six European Countries

2011 ◽  
Vol 43 (4) ◽  
pp. 341-350 ◽  
Author(s):  
Alvisa Palese ◽  
Marco Tomietto ◽  
Riitta Suhonen ◽  
Georgios Efstathiou ◽  
Haritini Tsangari ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
European Countries ◽  
Surgical Patient ◽  
Correlational Study ◽  
Caring Behaviors

Association between surgical patient satisfaction and nonmodifiable factors

2017 ◽  
Vol 214 ◽  
pp. 247-253 ◽  
Author(s):  
Luke Martin ◽  
Angela P. Presson ◽  
Chong Zhang ◽  
David Ray ◽  
Samuel Finlayson ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Surgical Patient

scholarly journals Perilaku caring perawat terhadap kepuasan pasien di UPT Puskesmas rawat inap

2020 ◽  
Vol 14 (3) ◽  
pp. 486-493
Author(s):  
Triyoso Triyoso ◽  
Martina Sari
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Health Centre ◽  
P Value ◽  
Public Health Centre ◽  
Caring Behaviors ◽  
Caring Behavior ◽  
Nurse Caring ◽  
The Impact

Nurse caring behaviors and patient satisfaction: The impact of patients experience at Bukit Kemuning inpatient public health centreBackground: The results of the pre-survey conducted on January - 2019 based on the medical records of the Bukit Kemuning Inpatient Health Center in North Lampung recorded in 2018 had of 279 inpatients. Base on evaluation in Bukit Kemuning Inpatient Health Center, the Minimum Service Standards (MSS) achievement scored of 67.29% describes the service quality is still suboptimal.Purpose: Knowing relationship between nurses' caring behavior towards patient satisfaction in Bukit Kemuning Inpatient Health Centre North Lampung RegencyMethod: A quantitative cross-sectional approach, the population of all outpatient who had experienced hospitalization at Bukit Kemuning Inpatient Health Center, with a sample of 282 respondent. The variables of this study were nurse caring behavior and patient satisfaction. The research conducted at the Bukit Kemuning Inpatient Health Center UPT North Lampung Regency. data collection using a questionnaire. Data analysis was univariate and bivariate (chi square).Results: Knowing the respondents' statement that nurses' shown caring behavior in a poor category of 162 (57.4%), patients unsatisfied of 140 (49.4%), There is a relationship between Nurse caring behaviors and patient satisfaction at Bukit Kemuning inpatient public health centre North Lampung Regency (p-value = 0.000 OR = 4.659)Conclusion: There is a correlation between Nurse caring behaviors and patient satisfaction: The impact of patients experience at Bukit Kemuning inpatient public health centre, for the Health Center management to consider for nurses' staff for conducting caring behavior training and improve health services.Keywords: Nurses; Caring behavior; Patient; SatisfactionPendahuluan: Standar kepuasan pasien di pelayanan kesehatan ditetapkan secara nasional oleh Departemen Kesehatan. Hasil pra survey yang dilakukan tanggal 5 – 9 Januari 2019  berdasarkan data rekam medis Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tercatat tahun 2018 jumlah pasien yang melakukan kunjungan rawat jalan sebesar 11.169 orang dan rawat inap sebanyak 279 orang. Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  Standar SPM > 90 % dengan hasil capaian hanya 67, 29% sehingga dapat menggambarkan mutu pelayanan masih belum optimal.Tujuan : Diketahui  hubungan perilaku caring perawat terhadap kepuasan pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019Metode: Penelitian kuantitatif pendekatan Cross Sectional, populasi seluruh pengunjung Puskesmas, dengan sampel berjumlah 282 orang Objek dalam penelitian ini adalah perilaku caring perawat dan kepuasan pasien. Penelitian dilakukan di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara. bulan Januari – Juni  2019 . pengumpulan data menggunakan kuesioner. Analisis data secara univariat dan bivariat (chi square).Hasil: Diketahui pernyataan responden tentang perawat yang menunjukkan perilaku caring kategori buruk, sebesar 162 (57,4%) responden, kepuasan keluarga pasien kurang puas, sebesar 140 (49,4%) responden, Ada  hubungan antara perilaku caring perawat terhadap tingkat kepuasan keluarga pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019 (p-value=0,000,0,05, OR=4,659)Simpulan: Ada  hubungan antara perilaku caring perawat terhadap tingkat kepuasan keluarga pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019, bagi pihak manajemen Puskesmas sebagai bahan pertimbangan untuk mengadakan pelatihan perilaku caring perawat guna meningkatkan pelayanan pasien.

Meeting Patient Expectations During Hospitalization: A Grounded Theoretical Analysis of Patient-Centered Room Elements

2017 ◽  
Vol 10 (5) ◽  
pp. 95-110 ◽  
Author(s):  
Emily S. Patterson ◽  
Elizabeth B.-N. Sanders ◽  
Carolyn M. Sommerich ◽  
Steven A. Lavender ◽  
Jing Li ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Healing Process ◽  
Surgical Patient ◽  
Theory Approach ◽  
Patient Centered ◽  
Interior Space ◽  
Design Elements ◽  
Patient Satisfaction Scores ◽  
Room Design ◽  
Core Components

Objectives: To identify patient needs and expectations that can be utilized to inform the design or renovation of medical–surgical patient rooms in a hospital. Background: There is an increased interest in supportive room design to increase patient satisfaction and improve the healing process. Methods: Patients’ and family caregivers’ reactions were elicited to intentional room elements embedded in a set of five full-scale simulated room prototypes. Small groups of patients and caregivers toured two of the five rooms and provided verbal and written evaluations of room features. A grounded theory approach was employed to generate a codebook, identify the frequency of codes, and to group codes and memos into emerging themes. Insights from emergent themes were compared with findings from written surveys on the importance of various room design elements completed at the beginning of each session. Results: A theoretical design framework was generated, showing patients expect a hospital room that provides them with the core components of comfort to support healing, facilitates a strong sense of connection to people and the outside world, enables quick and independent access to the patient’s things, and offers suitable levels of control to the patient throughout their hospital stay. Conclusions: The implications for assisting architects, healthcare planners, and interior space designers are described using this framework, as well as its potential for design guidance. In addition, the connection between patient-centered room elements and relevant survey questions in publicly reported patient satisfaction scores for hospitals is discussed.

A correlational study to identify therapeutic communication on patient satisfaction among patients admitted in hospitals at Kolhapur

2021 ◽  
pp. 449-450
Author(s):  
Dhange Vinayak Nilakanth
Keyword(s):  
Patient Satisfaction ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Correlational Study ◽  
Therapeutic Communication ◽  
Positive Correlation ◽  
Coefficient Corrélation ◽  
Moderate Positive Correlation

A Descriptive correlational study was conducted to identify the therapeutic communication and patient satisfaction among patients admitted in Medical, surgical and orthopedic wards. The study was conducted at Dr.D.Y.Patil Hospital, Kolhapur among 100 admitted patients who were selected by Simple random sampling technique. The study concluded that correlation was calculated by Karl Pearson’s Coefficient correlation which was r=0.76 value was greater than 0 & lesser than 1(0>1)which indicated that the there was moderate positive correlation between therapeutic communication and patient satisfaction. Therefore the findings revealed that if there is good therapeutic communication there would be increase in patient satisfaction.

Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of Yasuj

2016 ◽  
Vol 13 (1) ◽  
pp. 25-31
Author(s):  
Soheila Zabolypour ◽  
Kourosh Dastan ◽  
Saeed Ghorbani ◽  
Amir Anbari ◽  
Sepideh Mohammadi ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Caring Behaviors

scholarly journals Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Pasien Pengguna Jasa BPJS Di RS An-Nisa Tangerang Tahun 2020

2020 ◽  
Vol 1 (4) ◽  
pp. 252-261
Author(s):  
Yulia Ningsih
Keyword(s):  
Patient Satisfaction ◽  
P Value ◽  
Service Users ◽  
Chi Square ◽  
Nursing Service ◽  
Caring Behaviors ◽  
Caring Behavior ◽  
Nurse Caring ◽  
Chi Square Test ◽  
The Relationship

Caring is the essence of nursing service that distinguishes nursing from other professions. Caring is the essence of nursing service that distinguishes nursing from other professions. Caring is a hot topic at this time to be discussed in the world of nursing because nurses are caring behaviors but caring that is carried out by nurses is still far from the standard in real nursing practice. The purpose of this study was to determine the relationship between nurse caring behavior and the satisfaction level of BPJS service users at RS An-Nisa Tangerang in 2020. The research method used in this study was descriptive-collegial. The population in this study amounted to 100 respondents. The technique used for data collection is accidental sampling. Results: Based on the chi-square test that p-value = 0.009 <0.05, it can be stated that HO is rejected, meaning that there is a relationship between nurse caring behavior and the level of patient satisfaction in the inpatient installation of BPJS service users at AN-NISA Hospital Tangerang. Conclusion: there is a relationship between the caring behavior of nurses and the level of patient satisfaction in the inpatient installation of BPJS service users at AN-NISA Hospital, Tangerang.

scholarly journals THE RELATIONSHIP BETWEEN CARING, COMFORT, AND PATIENT SATISFACTION IN THE EMERGENCY ROOM, RATU ZALECHA HOSPITAL, SOUTH KALIMANTAN, INDONESIA

2016 ◽  
Vol 2 (6) ◽  
pp. 156-163 ◽  
Author(s):  
Agianto Agianto ◽  
Sirajudin Noor ◽  
Insana Maria
Keyword(s):  
Patient Satisfaction ◽  
Emergency Room ◽  
Patient Comfort ◽  
Chi Square ◽  
Cross Sectional ◽  
Caring Behaviors ◽  
Caring Behavior ◽  
Nurse Caring ◽  
The Relationship

Background: Emergency nursing service system requires the role of nurses who are able to pay attention to the behavior of caring and patient comfort. Caring in an emergency room is an important aspect in lifesaving procedures. It might impact the psychology of patients if nurses are not caring. Caring behavior and comfort given by nurses can also affect to patient satisfaction. Patient satisfaction is considered important as a bridgehead for the treatment of patients.Objective: The purpose of this study is to determine the relationship between caring behavior and comfort with patient satisfaction in the emergency room, Ratu Zalecha Hospital, South Kalimantan, Indonesia.Method: This was an analytic correlational study with cross-sectional approach involved 341 patients in the emergency unit using consecutive sampling. Four questionnaires were used to measure the characteristics of the respondent, the nurse caring behavior, comfort given by the nurses, and patient satisfaction. Data were analyzed using descriptive statistics for  respondents’ characteristic, and chi-square to analyze the relationship between variables. Result: There were 285 respondents (92.8%) who received nurses’ caring behaviors were satisfied, and 268 respondents (87.3%) stated that the nurses were able to provide comfort in nursing care in the emergency room.Conclusion: This study revealed that there was a relationship between caring behavior, and comfort with patient satisfaction. It tells that caring and comfort are very important components that influence the satisfaction of patients. Therefore, the role of nurse to provide caring and comfort for the patients in the future should be developed along with the development of science and technology and society's demands.

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