scholarly journals Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Pasien Pengguna Jasa BPJS Di RS An-Nisa Tangerang Tahun 2020

2020 ◽  
Vol 1 (4) ◽  
pp. 252-261
Author(s):  
Yulia Ningsih

Caring is the essence of nursing service that distinguishes nursing from other professions. Caring is the essence of nursing service that distinguishes nursing from other professions. Caring is a hot topic at this time to be discussed in the world of nursing because nurses are caring behaviors but caring that is carried out by nurses is still far from the standard in real nursing practice. The purpose of this study was to determine the relationship between nurse caring behavior and the satisfaction level of BPJS service users at RS An-Nisa Tangerang in 2020. The research method used in this study was descriptive-collegial. The population in this study amounted to 100 respondents. The technique used for data collection is accidental sampling. Results: Based on the chi-square test that p-value = 0.009 <0.05, it can be stated that HO is rejected, meaning that there is a relationship between nurse caring behavior and the level of patient satisfaction in the inpatient installation of BPJS service users at AN-NISA Hospital Tangerang. Conclusion: there is a relationship between the caring behavior of nurses and the level of patient satisfaction in the inpatient installation of BPJS service users at AN-NISA Hospital, Tangerang.

2016 ◽  
Vol 2 (6) ◽  
pp. 156-163 ◽  
Author(s):  
Agianto Agianto ◽  
Sirajudin Noor ◽  
Insana Maria

Background: Emergency nursing service system requires the role of nurses who are able to pay attention to the behavior of caring and patient comfort. Caring in an emergency room is an important aspect in lifesaving procedures. It might impact the psychology of patients if nurses are not caring. Caring behavior and comfort given by nurses can also affect to patient satisfaction. Patient satisfaction is considered important as a bridgehead for the treatment of patients.Objective: The purpose of this study is to determine the relationship between caring behavior and comfort with patient satisfaction in the emergency room, Ratu Zalecha Hospital, South Kalimantan, Indonesia.Method: This was an analytic correlational study with cross-sectional approach involved 341 patients in the emergency unit using consecutive sampling. Four questionnaires were used to measure the characteristics of the respondent, the nurse caring behavior, comfort given by the nurses, and patient satisfaction. Data were analyzed using descriptive statistics for  respondents’ characteristic, and chi-square to analyze the relationship between variables. Result: There were 285 respondents (92.8%) who received nurses’ caring behaviors were satisfied, and 268 respondents (87.3%) stated that the nurses were able to provide comfort in nursing care in the emergency room.Conclusion: This study revealed that there was a relationship between caring behavior, and comfort with patient satisfaction. It tells that caring and comfort are very important components that influence the satisfaction of patients. Therefore, the role of nurse to provide caring and comfort for the patients in the future should be developed along with the development of science and technology and society's demands.


2020 ◽  
Vol 14 (3) ◽  
pp. 486-493
Author(s):  
Triyoso Triyoso ◽  
Martina Sari

Nurse caring behaviors and patient satisfaction: The impact of patients experience at Bukit Kemuning inpatient public health centreBackground: The results of the pre-survey conducted on January - 2019 based on the medical records of the Bukit Kemuning Inpatient Health Center in North Lampung recorded in 2018 had of 279 inpatients. Base on evaluation in Bukit Kemuning Inpatient Health Center, the Minimum Service Standards (MSS) achievement scored of 67.29% describes the service quality is still suboptimal.Purpose: Knowing relationship between nurses' caring behavior towards patient satisfaction in Bukit Kemuning Inpatient Health Centre North Lampung RegencyMethod: A quantitative cross-sectional approach, the population of all outpatient who had experienced hospitalization at Bukit Kemuning Inpatient Health Center, with a sample of 282 respondent. The variables of this study were nurse caring behavior and patient satisfaction. The research conducted at the Bukit Kemuning Inpatient Health Center UPT North Lampung Regency. data collection using a questionnaire. Data analysis was univariate and bivariate (chi square).Results: Knowing the respondents' statement that nurses' shown caring behavior in a poor category of 162 (57.4%), patients unsatisfied of 140 (49.4%), There is a relationship between Nurse caring behaviors and patient satisfaction at Bukit Kemuning inpatient public health centre North Lampung Regency (p-value = 0.000 OR = 4.659)Conclusion: There is a correlation between Nurse caring behaviors and patient satisfaction: The impact of patients experience at Bukit Kemuning inpatient public health centre, for the Health Center management to consider for nurses' staff for conducting caring behavior training and improve health services.Keywords: Nurses; Caring behavior; Patient; SatisfactionPendahuluan: Standar kepuasan pasien di pelayanan kesehatan ditetapkan secara nasional oleh Departemen Kesehatan. Hasil pra survey yang dilakukan tanggal 5 – 9 Januari 2019  berdasarkan data rekam medis Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tercatat tahun 2018 jumlah pasien yang melakukan kunjungan rawat jalan sebesar 11.169 orang dan rawat inap sebanyak 279 orang. Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  Standar SPM > 90 % dengan hasil capaian hanya 67, 29% sehingga dapat menggambarkan mutu pelayanan masih belum optimal.Tujuan : Diketahui  hubungan perilaku caring perawat terhadap kepuasan pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019Metode: Penelitian kuantitatif pendekatan Cross Sectional, populasi seluruh pengunjung Puskesmas, dengan sampel berjumlah 282 orang Objek dalam penelitian ini adalah perilaku caring perawat dan kepuasan pasien. Penelitian dilakukan di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara. bulan Januari – Juni  2019 . pengumpulan data menggunakan kuesioner. Analisis data secara univariat dan bivariat (chi square).Hasil: Diketahui pernyataan responden tentang perawat yang menunjukkan perilaku caring kategori buruk, sebesar 162 (57,4%) responden, kepuasan keluarga pasien kurang puas, sebesar 140 (49,4%) responden, Ada  hubungan antara perilaku caring perawat terhadap tingkat kepuasan keluarga pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019 (p-value=0,000,0,05, OR=4,659)Simpulan: Ada  hubungan antara perilaku caring perawat terhadap tingkat kepuasan keluarga pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019, bagi pihak manajemen Puskesmas sebagai bahan pertimbangan untuk mengadakan pelatihan perilaku caring perawat guna meningkatkan pelayanan pasien.


2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Nahrul Hayat ◽  
Asfri Sri Rahmadeni ◽  
Marzuki Marzuki

Caring nurses are very important in meeting patient satisfaction, this is one indicator of the quality of service in a hospital. Nurses are people who become one of the keys in meeting patient satisfaction. Therefore, caring nurse behavior can have an effect on quality service to patients. Some studies conducted in Indonesia show that caring is still lacking for patients in hospitals as much as 50% show poor caring. Patient satisfaction is influenced by caring nurses in serving patients in hospitals. The purpose of this study was to analyze the relationship between caring nurses and patient satisfaction in the inpatient room. This study is a cross sectional analytic study and purposive sampling technique with a sample of 67 patients, collecting data using a questionnaire.The Chi-Square test results showed a significant relationship between caring nurses and patient satisfaction in the inpatient room with a p value of 0,045 (α = 0,05). Nurse caring attitude greatly affects patient satisfaction so it is expected that nurses or other health workers can be more sensitive, be responsive and respond well to patient complaints and show sincere care in helping patients recover


2020 ◽  
Vol 11 (1) ◽  
pp. 79-88
Author(s):  
Elly Daziah ◽  
Sri Rahayu

Latar Belakang: Angka prevalensi hipertensi akan terus meningkat secara global dan diprediksikan pada tahun 2025 sebanyak 29% orang dewasa di seluruh dunia akan mengalami hipertensi. Hipertensi yang tidak mendapatkan penanganan yang baik akan menyebabkan komplikasi yang merupakan penyebab kematian nomor 5 pada semua kelompok umur. Agar terhindar dari komplikasi maka dibutuhkan dukungan keluarga untuk melakukan perawatan hipertensi.Tujuan: untuk mengetahui hubungan antara dukungan keluarga dengan perilaku perawatan hipertensi yang dilakukan oleh keluarga di rumah.Metode Penelitian: desain penelitian korelasional dengan pendekatan cross-sectional digunakan dalam penelitian ini. Sampel yang bersedia menjadi responden sejumlah 35 responden dengan teknik simple random sampling. Uji Chi-Square digunakan untuk menganalisa data.Hasil: Ada hubungan yang signifikan antara dukungan keluarga dengan perilaku perawatan hipertensi yang dilakukan oleh keluarga di rumah dengan nilai p-value = 0,003. Sedangkan bentuk dukungan keluarga yang berhubungan dengan perilaku perawatan hipertensi yang dilakukan oleh keluarga di rumah adalah dukungan instrumental (p-value = 0,001), dukungan informasi (p-value = 0,000) dan dukungan emosional (p-value = 0,004). Jadi dapat disimpulkan bahwa dukungan keluarga perlu diperhatikan dalam melakukan perawatan hipertensi di rumah.Kata kunci: dukungan keluarga, hipertensi, perilaku perawatan AbstractBACKGROUND: Hypertension prevalence rates will continue to increase globally and it is predicted in 2025 as many as 29% of adults worldwide will experience to have hypertension. Hypertension with inadequate treatment will cause complications which is the number fifth cause of death in all ages. In order to avoid complications, family support was required to treat hypertension. OBJECTIVE: To determine the relationship between family support and caring behavior of hypertension by families at homeMETHODS: Correlational research design with cross sectional approach was used. A sample of 35 respondents willing to join by simple random sampling. Chi-Square Test was used to analyze the data. RESULTS: There was a significant relationship between family support and caring behavior of hypertension by families at home with value p-value = 0,003. While the domain of family support which related to the caring behavior of hypertension are instrumental support (p-value = 0,001), informational support (p-value = 0,000) and emotional support (p-value = 0,004). Finally, it can be concluded that family support have to be considered in treating hypertension at home.Keywords:  caring behavior, family support, hypertension


2010 ◽  
Vol 13 (3) ◽  
pp. 133-138 ◽  
Author(s):  
Anisah Ardiana ◽  
Junaiti Sahar ◽  
Dewi Gayatri

AbstrakKemampuan memahami dan mendukung emosi orang lain memampukan perawat menerima perasaan klien sehingga akan terbentuk hubungan saling percaya, salah satu wujud perilaku caring. Penelitian deskriptif korelasi ini bertujuan mengetahui hubungan dimensi kecerdasan emosional: memahami dan mendukung emosi orang lain dengan perilaku caring perawat menurut persepsi klien. Sampel meliputi 92 perawat pelaksana dan 92 klien. Analisis menggunakan uji Chi-Square dan regresi logistik berganda. Menurut persepsi klien, 54% perawat berperilaku caring dan 59,8% perawat memiliki dimensi memahami dan mendukung emosi orang lain. Terdapat hubungan yang signifikan antara dimensi memahami dan mendukung emosi orang lain dengan perilaku caring perawat. Perawat dengan dimensi memahami dan mendukung emosi orang lain yang tinggi berpeluang 2,567 kali lebih caring. Rumah sakit perlu mengembangkan program pelatihan komunikasi efektif dan terapeutik. AbstractNurse's caring behavior based on high emotional intelligence can encourage the quality of nursing service. The descriptive correlation research with samples of 92 nurses and 92 patients, was to recognize the relationship between dimension of understanding and support of other people's emotions with nurse's caring behavior according to patients' perceptions. An approximately 54 % of nurses are caring and 59,8 % nurses have dimension of understanding and support of other people's emotions. Chi-Square test showed that the dimension of understanding and support of other people's emotions is significantly associated with nurses caring behavior. Nurses who are having high level in this dimension are having opportunity as much as 2,567 times more caring. A training program on effective and terapheutic communication should be developed.


Author(s):  
Ina Trisnawati

Introduction: Adherence to chemotherapy is still an appropriate problem for cancer patients. One of the influencing factors is nurse caring behavior. Methods: The study design used a quantitative study with a crose sectional approach in cancer patients undergoing chemotherapy. The population in this study were all cancer patients undergoing chemotherapy recorded in medical records in the RSAL DR Mintohardjo numfor room February-September 2020. The sampling technique was total sampling. The sample in this study may be 63 respondents. The research instrument used a standard caring behavior questionnaire. This study uses chi square analysis. Results: The results of statistical tests using the chi-square test obtained p value = 0.000. Discussion: There is a significant relationship between nurse caring behavior and cancer patients undergoing chemotherapy.


Author(s):  
Cokorda Istri Ariwidyastuti ◽  
P.P. Januraga ◽  
Dyah Pradnyaparamita Duarsa

Background and purpose: Patient satisfaction, including on radiography services, is an important component of health care provision. Surveys on patient satisfaction have been carried out particularly in government hospitals, but a more detailed study to determine the relationship between patient satisfaction with the responsiveness of service providers has yet to be carried out. This study aims to determine the relationship between the six domains of responsiveness of service providers and outpatient satisfaction at three conventional radiography facilities in Denpasar.Methods: Study was conducted by cross-sectional survey of 158 respondents selected consecutively in three conventional radiography services, namely a government hospital, a private hospital and a private radiology clinic. Data were collected through interviews using modified questionnaires on responsiveness from WHO. Data were analyzed by univariate, bivariate (chi-square test) and multivariate logistic regression method.Results: Univariate analysis indicated that patient satisfaction was 69% but still below the minimum service standards (>80,0%). Multivariate analysis showed that factors associated with satisfaction were the domain of attention (AOR= 3.77; 95%CI: 1.62-8.76), the quality of infrastructure (AOR=4.57; 95%CI: 1.61-12.93) and communication (AOR=6.30; 95%CI: 1.75-22.64).Conclusion: Patient satisfaction was generally still below the standard. Domains of responsiveness associated with patient satisfaction were the quality of infrastructure, level of attention and communication skills of service providers.


Objective: This study was carried out to determine the prevalence of microdontia among patients undergoing orthodontic treatment. Materials and Methods: This was a cross-sectional study conducted at Sindh Institute of Oral Health Sciences, (JSMU) from January-2020 to May-2020. Pre-treatment casts were taken of 140 subjects. The mesiodistal dimension of each tooth was recorded through the vernier caliper. Frequency and percentage were calculated for the presence of microdontia. The test applied was Pearson’s Chi-square test to assess the relationship between microdontia and variables like age and gender. P-value <0.05 was taken as statistically significant. Data analysis was performed on SPSS version 22. Results: A total of 140 subjects were selected i.e. 105 (75%) females and 35 (25%) males aged range 13 -30 years with mean age 18.29 ± 3.88. Out of 42, single tooth microdontia was found in 3 (7.1%), more than one tooth microdontia, and generalized microdontia was present in 36 (85.7%) and 3 (7.1%) respectively. Microdontia was found to be more common in the maxilla (n=42, 100%) than the mandible (n=14, 33.3%). It was found more common in females (n=37, 35.2%) as compared to males (n=5, 14.3%). Statistically significant relationship was found among gender and prevalence of microdontia (p=0.019) with a statistically insignificant relationship between age and presence of microdontia (p=0.228). Conclusions: Microdontia was found to be a frequent dental anomaly, was more common in maxilla and females with a significant association with gender.


2018 ◽  
pp. 179-185
Author(s):  
Azrida Machmud ◽  
Suchi Avnalurini Sharief ◽  
Halida Thamrin

For children and adolescent girls found many health problems, especially anemia. In women with iron deficiency anemia, the amount of menstrual blood is also more. Most women do not feel the symptoms at the time of menstruation, but some feel heavy in the pelvis or feel pain (dysmenorrhoea). Various studies have shown that the incidence of dysmenorrhoea is still quite high, those who experience severe dysmenorrhoea after taking the drug should rest and it is recommended to limit even leave the school or work for 1-3 days in a month which would certainly be detrimental to women in the activity, especially in young women who are in a period of growth and development. The purpose of this study to determine the relationship between anemia with dismenorhoe incident. The approach taken in this research is quantitative. This type of research used surveyive design with cross sectional approach. In this research the sampling method using Random Sampling technique. The results showed a significant relationship between anemia with the incidence of dysmenorrhoea in UMI midwifery students where the results of Chi Square test of 9,737 with p-value 0.0001 <0,05. It can be concluded that anemia can cause dysmenorrhoea in young women, so the need to increase knowledge about nutrition for young woman to prevent the happening of anemia.          


Author(s):  
Bina Aquari Bina Aquari

ABSTRAK   Kontrasepsi Hormonal sebagai salah satu alat Kontrasepsi meningkat dan tajam. Menurut World Health Organization (WHO) 2014, Pengguna alat kontrasepsi suntik yaitu 35,3%, pil yaitu 30,5%, IUD yaitu 15,2%, Implant 7,3%, dan 11,7% Kontrasepsi lainnya. Tujuan penelitian ini untuk mengetahui apakah ada hubungan peningkatan berat badan dan ketidakteraturan siklus haid dengan KB suntik pada akseptor KB di Puskesmas Pembina Palembang Tahun 2018.Rumusan masalah penelitian ini adalah hubungan antara umur dan pengetahuan akseptor tentang KB Suntik di Puskesmas Pembina Palembang Tahun 2018.Penelitian ini menggunakan survey analitik dengan pendekatan cross sectional yang dilakukan dengan kuesioner.Uji Statistic yang dipakai adalah Uji Chi-Square. Populasi dalam penelitian ini berjumlah 62 orang dan seluruh Populasi dijadikan sampel. Dari hasil analisa univariat responden yang memakai KB Suntik lebih besar yaitu sebanyak 36 orang (58,1%), dan 26 orang (41,9%) yang tidak memakai KB Suntik. Responden yang berat badannya meningkat memakai kontrasepsi sebanyak 33 orang (53,2%), sedangkan responden yang berat badannya tidak meningkat sebanyak 29 orang (46,8%) dibandingkan dengan responden yang siklus haidnya tidak teratur adalah sebanyak 32 orang (51,6%). Hasil analisa statistik dengan menggunakan Uji Chi-Square dengan df = 1 ada hubungan yang bermakna peningkatan berat badan dengan KB Suntik pada akseptor KB diperoleh p value (0.006) lebih kecil dari (0,05) dan ada hubungan yang bermakna ketidakteraturan siklus haid dengan KB suntik pada akseptor KB diperoleh p value (0,011) lebih kecil dari (0,05). Saran agar petugas kesehatan meningkatkan kinerja dan sistem informasi mengenai masalah yang berhubungan dengan pemakaian KB Suntik.       ABSTRACT   The hormonal contraception as becoming on of the contraceptions tools which is increasing sharply. Based on world Health Organitation (WHO) the user of injected contraception is 35,3%, pill 30,5%, IUD 15%, implant 7,3%, and 11,7% for another contraception. The purpose of this research is for knowing wheter there is the increasing of weight and the irregular of monthly period with injected contraception for the acceptor at Puskesmas Pembina Palembang in 2014. The main case of this research is the relationship between the increasing of the weight and the irregular monthly period at Puskesmas Pembina Palembang in 2014. This research using analytic survey with cross sectional closing yhat was done by using questioner, the statistic test which take is Chi-Square test. The population in this reseacrh are 62 peoples, and all off them as becoming the sample from the result of respondent univariat analyze whom using the injected contraception in bigger that is exactly 36 people (58,1%) and 26 people (41,9%) whom do not using it. The respondent with their weight is increasing because of using contraception is 33 people (53,2%), while the respondent whom the weight do not increasing is 29 people (46,8%), when we compare with the respondent whom the monthly period is irregular are 32 people (51,6%). The result for statistic analyze by using the Chi-Square test with the df = 1 says that there is a significant relationship between the weight increasing with the injected contraception for the acceptor we get p value (0,006) is smaller than (0,05) and there is significant relationship between the injected contraception for the acceptor we get p value (0,011) with is smaller than (0,05). The sugestion of the health workes to increasing the performance the information sistem about the problem that is connected with the inject contraception using


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