scholarly journals Preventing Enterprise Resource Planning Failure Through an Enhanced Approach to Solve Ineffective Communication

2021 ◽  
Vol 11 (2) ◽  
pp. 111-116
Author(s):  
Mazen Ahmed Kabbary ◽  
Dayang N. A. Jawawi
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Research Process ◽  
Process Reengineering ◽  
Negative Contribution ◽  
Implementation Phase ◽  
Technical Evaluation ◽  
Future Work ◽  
Efficiency And Productivity ◽  
Failure Factors

Enterprise Resource Planning (ERP) is a widely known type of software that eases the managerial aspect in enterprises. It increases their efficiency and productivity which helps them to exponentially grow in a short span of time compared to organizations that are not using it. However, as much as productive it is, implementing it does not often succeed. Majority of ERP implementations ends up failing due to different types of factors. Spotting the light on technical aspects showed that several factors contribute to this failure. Starting from pre-implementation phase with Business Process Reengineering (BPR) execution failure, or during the implementation phase due to miscommunication or incapable project members. The research amount in this field, particularly in critical failure factors is not sufficient to learn from and avoid future implementations, hence this topic provides insights about this specific issue. Quantitative method is used to analyse the data collected from a survey questionnaire for those who got involved in ERP or BPR implementations. The research process goes through objectives from problem identification to an in-detail explanation about its causes and effects, to how it is going to be addressed, how the data is going to be collected and analysed, and finally the proposed approach with a technical evaluation for it. The final objective of the research results in developing an approach that minimises the negative contribution of two failure factors, poor BPR and ineffective communication on the mentioned implementations, or prevent them entirely. The reason these two were chosen were due to their high occurrence frequency and lack of research regarding why they are considered failure factors. Concluding the research, the mentioned enhanced approach is being evaluated showing its potential to solve these factors, as they are relying on each other, with additional suggestions to further improve the approach in future work.

Information System Assurance for Enterprise Resource Planning Systems: Unique Risk Considerations

2002 ◽  
Vol 16 (s-1) ◽  
pp. 99-113 ◽  
Author(s):  
Sally Wright ◽  
Arnold M. Wright
Keyword(s):  
Enterprise Resource Planning ◽  
Relational Databases ◽  
Business Processes ◽  
Implementation Process ◽  
Resource Planning ◽  
Structured Interview ◽  
Process Reengineering ◽  
Erp Systems ◽  
Client Experiences ◽  
Implementation Problems

Enterprise Resource Planning (ERP) systems inherently present unique risks due to tightly linked interdependencies of business processes, relational databases, and process reengineering. Knowledge of such risks is important in planning and conducting assurance engagements of the reliability of these complex computer systems. Yet, there is little empirical evidence on this issue. To examine this topic, a semi-structured interview study was conducted with 30 experienced information systems auditors (from 3 of the Big 5 firms) who specialize in assessing risks for ERP systems. This approach allowed us to obtain detailed information about participants' views and client experiences. The results indicate that the implementation process of ERP systems has an important impact on system reliability. Further, interviewees identified a number of common implementation problems (e.g., improperly trained personnel and inadequate process reengineering efforts) that result in heightened risks. Interviewees also reported that ongoing risks differ across applications and across vendor packages. Finally, in providing assurance on ERP systems participants overwhelmingly indicate a focus on testing the process rather than system output.

Government Process Reengineering

2011 ◽  
pp. 1-24
Author(s):  
Asmare Emerie Kassahun ◽  
Alemayehu Molla ◽  
Pradipta Sarkar
Keyword(s):  
Enterprise Resource Planning ◽  
Business Process Reengineering ◽  
Empirical Studies ◽  
Resource Planning ◽  
Future Research ◽  
Process Reengineering ◽  
Public And Private ◽  
Critical Success ◽  
Implementation Outcomes ◽  
Research Types

Despite differences between public and private sectors, business process reengineering (BPR) principles have been widely used in reengineering government processes. This has led to a growing body of literature on government process reengineering (GPR). This chapter presents synthesis and analysis of the literature on government process reengineering from 1997 to 2009. It reviews normative studies that examine the nature and characteristics of government process reengineering, challenges and problems of undertaking government process reengineering, and relationships between government process reengineering and IT-especially enterprise resource planning (ERP)-based E-Government. The review also encompasses the methods, techniques and tools for undertaking GPR; analytical and conceptual GPR models and frameworks; and empirical studies that evaluate GPR implementation outcomes and identify the critical success or failure factors. The chapter summarizes the selected articles in terms of research types, methods, theories, and contexts. Based on the review, areas for future research are defined.

ERP Systems in Universities

2011 ◽  
pp. 43-60 ◽  
Author(s):  
Dave Oliver ◽  
Celia T. Romm
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Electronic Data Interchange ◽  
Process Reengineering ◽  
Erp Systems ◽  
Web Based ◽  
Business Operations ◽  
Application Systems ◽  
Frequent Use ◽  
Data Interchange

This chapter outlines the significance of enterprise resource planning (ERP) systems and analyses the rationale used for their adoption. This study is structured around a theory of the motivations for investment in information technology (IT) to support core business operations. The data used for the study are documents published electronically on the Internet by universities. A content analysis was applied to this data. The chapter employs frequent use of quotes from the sources selected to assist the reader to understand the context and to verify the analysis. The findings are that the main reasons for adopting ERP are the modernization of systems, greater usability and flexibility, integration of data and systems, business process reengineering, an increase in the degree of electronic data interchange including the provision of Web-based interfaces to application systems, reduced maintenance and risk avoidance.

Establishing an evidence-based 9D evaluation approach for ERP post-implementation

2017 ◽  
Vol 117 (2) ◽  
pp. 398-424 ◽  
Author(s):  
Guo Chao Peng ◽  
Miguel Nunes
Keyword(s):  
Enterprise Resource Planning ◽  
Evaluation Studies ◽  
Resource Planning ◽  
Evaluation Framework ◽  
Private Company ◽  
Technical Problems ◽  
Content Type ◽  
Implementation Phase ◽  
Organisational Context ◽  
Evaluation Approach

Purpose The purpose of this paper is to propose a systematic and customisable framework, titled the 9D approach, aiming to evaluate the enterprise resource planning (ERP) systems as well as to identify potential socio-technical problems, misfits and deficiencies that can cause ERP failure during the system post-implementation phase. Design/methodology/approach The proposed 9D ERP evaluation framework includes nine dimensions and 85 evaluation criteria. This theoretical framework is then used in a six-step evaluation process based on a mixed-methods design. A case study involving a large-size private company in China was used as an exemplification to illustrate how the proposed 9D approach can be applied in practices. Findings The findings of the study clearly demonstrated that after the ERP “go-live” point, companies still experience many challenges and problems in the post-implementation phase. These problems can be located in very diverse organisational, systemic and personnel aspects of the company, as well as across different functional areas and organisational levels. The proposed 9D approach was demonstrated to be an efficient and systematic tool to investigate and explore such ERP problems in an in-depth level within the organisational context. Research limitations/implications This study contributes to the theory of IS evaluation in general, and provides valuable insights into the ERP post-implementation evaluation in particular. Practical implications The proposed ERP evaluation approach forms a sound base for continuous ERP improvement and contributes to sustain seamless alignment between ERP and its organisational context. The customisable feature of the framework offers flexibility and enables its use by companies of all sizes, any sector, and any country. Originality/value To the best of the researchers’ knowledge, this is the most extensive and comprehensive framework for the post-evaluation of ERPs proposed hitherto. The need for this new framework was grounded on the argumentation of the drawbacks of existing ERP measurement and evaluation studies that simply focus on success rather than the more critical failure factors.

Research and Implementation of Component Based Process Reconstruction in ERP System

2011 ◽  
Vol 271-273 ◽  
pp. 1078-1081
Author(s):  
Yi Qun Chen ◽  
Li Qiu Zhang
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Business Process Reengineering ◽  
Resource Planning ◽  
Management Tool ◽  
Process Reengineering ◽  
Erp System ◽  
Work Mechanism ◽  
Process Reconstruction ◽  
Effective Service

ERP-Enterprise Resource Planning is an advanced management tool, which can provide effective service for enterprise purchasing manufacturing, marketing and goods circulation etc. The fast changes of market and drastic competition between enterprises request ERP system can support enterprise Business Process Reengineering and reconstructed business process. This paper analyzes the disadvantages of traditional ERP system, the request of Business Process Reengineering, then brings forward a workflow based method for analyzing, building, developing and executing ERP system. The research of this thesis is built on J2EE application platform, the application model, component implementing and work mechanism of workflow in ERP system.

User perceptions towards an ERP system

2015 ◽  
Vol 28 (2) ◽  
pp. 243-259 ◽  
Author(s):  
Sue Abdinnour ◽  
Khawaja Saeed
Keyword(s):  
Enterprise Resource Planning ◽  
Repeated Measures ◽  
Implementation Process ◽  
Resource Planning ◽  
Future Research ◽  
Theoretical Understanding ◽  
Content Type ◽  
Implementation Phase ◽  
Erp System ◽  
Aircraft Manufacturing

Purpose – The purpose of this paper is to explore how key users’ perceptions (capability, value, timing, and acceptance) toward an Enterprise Resource Planning (ERP) system change from the pre-implementation to the post-implementation phase. The paper also examines how this change differs with varying levels of user involvement in the implementation process and users’ positions in the company. Design/methodology/approach – The authors survey the employees of a major aircraft manufacturing company in the Midwest and analyze the data using repeated measures ANOVA. The authors use time as a within-subject independent variable, and involvement/position at the company as between-subject independent variables. Findings – The results reveal a significant drop in users’ perceptions regarding the capability, value, and implementation timing of the ERP system. However, the perception of acceptance did not change significantly. Furthermore, there were more significant interactions of users’ perceptions with employee position than employee involvement in the implementation process. Research limitations/implications – The study offers a better theoretical understanding of how users’ perceptions regarding an ERP system evolve over time. The use of one company is a limitation of the study, so future research can focus on extending the study in different sectors. Practical implications – Management can design interventions to minimize users’ negative perceptions about the ERP system and increase usage in the post-implementation phase. For example, management can design training customized toward users’ positions in the company. Originality/value – Post-implementation research in the ERP field is rare. Conducting a survey of users’ perceptions allows the authors to take an in-depth look at attitudes toward an ERP system.

scholarly journals Evaluating Critical Success Factors of ERP Implementation in SMEs

2019 ◽  
Vol 8 (2) ◽  
pp. 1144-1149
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Providers ◽  
State Of The Art ◽  
Resource Planning ◽  
Erp Implementation ◽  
Critical Success ◽  
The Impact ◽  
Failure Factors

This paper is aimed at reviewing present state of the art (1998-March 2019) on the impact of Enterprise Resource Planning (ERP) implementation in Small and Medium Enterprises (SMEs). It includes critical success factors and critical failure factors.The technique depends on writing survey for optional information gathering. It characterizes the expressions that are utilized to get explore papers from databases and advanced studies on the ERP implementation in SMEs. It additionally incorporates the consideration and prohibition criteria to improve nature of papers. At that point methodical audit is made on the accessible papers to research the effect of ERP usage in SMEs.Critical factors are identified for success and failure of ERP implementations and actual impact of the same on SMEs (add actual success and failure factors here besides impact). The research found in this paper has limitations in terms of the period of which research papers have been reviewed. An implicit limitation is that it does not consider an empirical study except focusing on the state of the art found in the research area. However, its insights will have potential benefits and the directions for future work helps in further scope of the research. This paper contributes to the research on the impact of ERP implementation on SMEs either positively or negatively. It discovers critical success factors, critical failure factors and impact through secondary data collection method. The insights will help SMEs and stakeholders of SMEs and ERP service providers to know the reasons for failure or success and take necessary course of action.

scholarly journals Reengineering Business Process Manufacturing Company Sales Module Using Odoo V12.0 Application

2021 ◽  
Vol 9 (3) ◽  
pp. 188
Author(s):  
Rika Hari Wahyuni ◽  
I Made Sukarsa ◽  
Dewa Made Sri Arsa
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Manufacturing Industry ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Resource Planning ◽  
User Acceptance ◽  
Test Method ◽  
Process Reengineering ◽  
Acceptance Test

The manufacturing industry applies the use of ERP to run corporate business processes, build good communication and improve service quality. This study aims to provide a Business Process Reengineering proposal to the sales department using the Odoo V12.0 so that the system can be integrated. The methodology used in this research is Business Process Reengineering, where the research only focuses on the sales field. Existing business processes, namely purchasing products, sales orders and invoicing manuall. Reengineering that has been carried out is the product sales process, the sales order process, and the payment process. Reengineering has been carried out quite well by using the User Acceptance Test method and obtaining agreed responses as the greatest value in every aspect. The results obtained are based on 5 categories, namely content items by 63%, module items by 53%, multimedia element items by 88%, navigation aspects by 70% and usability items by 82%. Keywords: Business Process Reengineering, Enterprise Resource Planning, Odoo V12.0, Sales, User Acceptance Test

scholarly journals ERP Sand Clock Barriers and Antecedents Model: From the Lens of Task Technology Fit Theory.

2018 ◽  
pp. 970-983
Author(s):  
Sharina Tajul Urus ◽  
Tuan Zainun Tuan Mat ◽  
Sharifah Nazatul Faiza Syed Mustapha Nazri ◽  
Fadzlina Mohd Fahmi
Keyword(s):  
Enterprise Resource Planning ◽  
Information Technologies ◽  
Resource Planning ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Implementation Phase ◽  
Erp System ◽  
System Usage ◽  
Technology Affordance ◽  
Task Technology Fit

The deployment of Enterprise Resource Planning (ERP) systems worldwide has become an evidence of the unprecedented movement towards integration of information technologies. The importance of continuance usage during the post implementation stage should not be neglected as to secure an optimal advantages offered by ERP system, that is achieved through minimizing ERP system usage barriers. As such, successful implementation of an ERP system does not necessarily guarantee that the system will be comprehensively used or accepted by users of the system. ERP benefits can only be realised and sustained if users continue to have favourable experiences in using the system. While many previous studies have examined ERP system during the implementation phase, only a few have revealed barriers to ERP usage as well its antecedent factors during the post-implementation phase. The purpose of this paper is to determine ERP system usage barriers and unearth the root causes to the barriers. To achieve the aim, this research was guided by the ‘soft-positivism’ paradigm, a paradigm that combines elements of positivism and interpretivism. By using this paradigm, the investigator brought certain prior expectations to the data analysis which are consistent with positivist research and which also build rich explanations from the data, consistent with the interpretive assumption. Based upon the lens of Task Technology Fit theory, this study adopts a qualitative method using multiple case studies. Three Malaysian organisations that had implemented ERP were investigated by conducting 30 semi–structured interviews and reviewing archival records and documents. The interviews were guided by the research objectives. Data were analysed by using open and thematic coding.The finding indicated four major areas of ERP usage problems: system, data, and technical infrastructure and interface problems. Besides that, several antecedent factors to the problems were identified. These factors fall into four major categories: organisation, user, task and technology, and include lack of support from either external or internal expertise, lack of individual strength and limited technology affordance. The outcome of this study was encapsulated in the form of the ERP Sand Clock Barriers and Antecedents Model.The paper contributes to post-implementation ERP system literature by stressing the complex relationships between usage barriers and antecedent factors. By identifying the underlying causes of SAP usage barriers, it could become the motivating factor for individual users to undertake reflective feedback and to achieve extended use of the implemented ERP system.

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