Increasing Response Rates among Coaches: The Role of Prenotification Methods

2002 ◽  
Vol 16 (3) ◽  
pp. 230-238 ◽  
Author(s):  
Aubrey Kent ◽  
Brian Turner
Keyword(s):  
Significant Influence ◽  
Response Rate ◽  
Cost Effective ◽  
Response Rates ◽  
Return Rate ◽  
Head Coaches ◽  
The Internet ◽  
Control Group ◽  
E Mail

This study determined whether, in a population of intercollegiate head coaches, prenotification had a significant influence on the return rate of mailed questionnaires. Acknowledging the growing use of e-mail and the Internet for survey distribution, the current study evaluated the effectiveness of e-mail as a prenotification technique, Response rates of Intercollegiate Head Coaches to mailed questionnaires from two separate samples were analyzed. Comparisons were made based upon the categorization of coaches into groups of prenotification by e-mail, formal letter, and a non-prenotified control group. Results indicated that prenotification of the survey recipients significantly increased response rates, with the group receiving e-mail prenotification having the highest response rate among the three groups. In addition to being cost effective for researchers, e-mail prenotification was an effective way to increase both the number and variety of contacts with survey recipients.

Web-Based Patient Experience Surveys to Enhance Response Rates

2017 ◽  
Vol 107 (6) ◽  
pp. 516-521
Author(s):  
Jonathan Labovitz ◽  
Neil Patel ◽  
Israel Santander
Keyword(s):  
Patient Experience ◽  
Response Rate ◽  
Care Delivery ◽  
Effective Means ◽  
Healthcare Providers ◽  
Cost Effective ◽  
Response Rates ◽  
Web Based ◽  
Survey Administration ◽  
E Mail

Background: Patient experience is a critical component of continuous quality improvement and value-based health-care delivery. This study aimed to identify a simple, cost-effective means of administering a validated patient experience survey in ambulatory-care settings. Methods: Patients were randomly assigned to groups to complete the validated Consumer Assessment of Healthcare Providers and Systems (CAHPS) clinician and group patient satisfaction survey using a Web-based platform. The response rate was assessed for in-clinic and e-mail distribution and was compared with the historical response rates. Patients were able to change groups after randomization to assess effect on response rate and potential bias. The cost of survey administration was compared. Results: Of 132 participants, 87 completed surveys (65.9%), with no significant differences among distribution methods. Twenty-three participants self-selected the in-clinic survey after being randomized to the e-mail cohort. Survey responses were statistically significantly different in only three of 34 questions. Web-based survey administration costs two to four times less than standard mail, phone, and mixed-modal survey administration. Conclusions: We recommend that ambulatory clinics use Web-based technology to administer CAHPS clinician and group surveys, using both e-mail and in-clinic distribution to enhance the response rate.

scholarly journals Assessing Physician Response Rate Using a Mixed-Mode Survey

2010 ◽  
Vol 3 (5) ◽  
pp. 1-6 ◽  
Author(s):  
Carolyn R Ahlers-Schmidt ◽  
Amy Chesser ◽  
Traci Hart ◽  
Jordan Jones ◽  
Katherine S Williams ◽  
...  
Keyword(s):  
Text Messaging ◽  
Mixed Mode ◽  
Response Rate ◽  
Cost Effective ◽  
Response Rates ◽  
Primary Study ◽  
Willingness To Use ◽  
E Mail ◽  
Physician Response

Background. It is important to minimize time and cost of physician surveys while still achieving a reasonable response rate. Mixed-mode survey administration appears to improve response rates and decrease bias. A literature review revealed physician response rates to mixed-mode surveys averaged about 68%. However, no identified studies used the combination of e-mail, fax, and telephone. The purpose of this study was to evaluate physician response rates based on surveys first administered by e-mail, then fax, then telephone. Methods. Surveys initially were administered by e-mail to 149 physicians utilizing SurveyMonkey©. Two follow-up reminder e-mails were sent to non-respondents at two-week intervals. Surveys then were faxed to physicians who had not responded. A follow-up fax was sent to non-respondents one week later. Finally, phone interviews were attempted with physicians who had not responded by e-mail or fax; each physician was called at least twice. Results. Of the 149 eligible physicians, 102 completed the survey for a response rate of 68.5%. Of those who responded, 49 (48%) responded by e-mail, 25 (24.5%) by fax, and 28 (27.5%) by phone. Mode of response did not differ by gender, specialization, or years in practice. In addition, mode of response was not related to the primary study question, physician willingness to use text messaging for immunization reminders. Conclusions. This mix of survey methodologies appeared to be a feasible combination for achieving physician responses and may be more cost effective than other mixed methods.

scholarly journals Portuguese Primary Care physicians response rate in surveys: A systematic review

2018 ◽  
Vol 64 (3) ◽  
pp. 272-280 ◽  
Author(s):  
Nuno Basílio ◽  
Sara Cardoso ◽  
José Mendes Nunes ◽  
Liliana Laranjo ◽  
Maria da Luz Antunes ◽  
...  
Keyword(s):  
Primary Care ◽  
Primary Care Physicians ◽  
Response Rate ◽  
Internal Validity ◽  
Response Rates ◽  
Monetary Incentives ◽  
Average Response ◽  
Average Response Rate ◽  
Effective Strategies ◽  
E Mail

Summary Introduction: Surveys are a useful tool in primary care. However, low response rates can introduce selection bias, impairing both external and internal validity. The aim of this study was to assess the average response rate in surveys with Portuguese general practitioners (GPs). Method: We searched the Medline, Web of Science, Scopus, Embase, PsychInfo, SciELO, IndexRMP, RCAAP, Revista Portuguesa de Medicina Geral e Familiar, Acta Médica Portuguesa and the proceedings of conferences of general practice from incepton to December 2016. We included all postal, e-mail, telephone and personal surveys to primary care physicians without language restrictions. We did not assess risk of bias of included studies, since the main outcome was survey response rate. We performed planned subgroup analyses of the use of monetary incentives, the use of non-monetary incentives, survey delivery modes and prior contact with participants. Results: A total of 1,094 papers were identified and 37 studies were included in this review. The response rate in surveys done to Portuguese GPs was 56% (95CI 47-64%). There was substantial heterogeneity among included studies (I2=99%), but subgroup analysis did not explain this heterogeneity. Conclusion: Consistent with other published studies, the average response rate in surveys done with Portuguese GPs was 56%, with substantial variation among studies. Use of monetary incentives, one of the most effective strategies to increase response rates, was not present in any of the included studies.

scholarly journals The effect of a web-push survey on physician survey response rates: a randomized experiment.

2019 ◽  
Author(s):  
Cristine D. Delnevo ◽  
Binu Singh
Keyword(s):  
Survey Methodology ◽  
Response Rate ◽  
Mail Survey ◽  
Cost Effective ◽  
Response Rates ◽  
National Sample ◽  
High Response Rate ◽  
Future Research ◽  
Effective Delivery ◽  
The Web

Abstract Background: Achieving a high response rate for physicians has been challenging and with response rates declining in recent years, innovative methods are needed to increase rates. An emerging concept in survey methodology has been web-push survey delivery. In this delivery method, contact is made by mail to request a response by web. This study explored the feasibility of a web-push survey on a national sample of physicians. Methods: 1000 physicians across six specialties were randomly assigned to a mail only or web-push survey delivery. Each mode consisted of four contacts including an initial mailing, reminder postcard, and two additional follow-ups. Response rates were calculated using AAPOR’s response rate 3 calculation. Data collection occurred between Febuary – April 2018 and analyzed March 2019. Results: Overall reponse rates for the mail only vs. web-push survey delivery were comparable (51.2% vs. 52.8%). Higher response rates across all demographics were seen in the web-push delivery with the exception of pulmonary/critical care and physicians over the age of 65. The web-push survey yielded a greater response after the first mailing requiring fewer follow-up contacts resulting in a more cost-effective delivery. Conclusions: A web-push mail survey is effective in achieveing a comparable response rate to traditional mail only delivery for physicians. The web-push survey was more efficient in terms of cost and in receiving responses in a more timely manner. Future research should explore the efficiency of a web-push survey delivery across various health care provider populations.

The Role of Digital Service Encounters on Customers' Perceptions of Companies

2010 ◽  
pp. 88-97
Author(s):  
Kristina Heinonen
Keyword(s):  
Empirical Study ◽  
Two Dimensions ◽  
Service Encounter ◽  
The Internet ◽  
Service Encounters ◽  
Customer Perceptions ◽  
Digital Service ◽  
A Company ◽  
E Mail

The service encounter occurs whenever a customer interacts with a company personally or through technology through, for example, the Internet, e-mail, or telephone. Nowadays, customers frequently initiate the encounter as, for example, inquiries, information searches, and complaints are conveniently performed online. This article explores the role of digital service encounters on customer perceptions of companies. Digital service encounters in this article denote remote customer-company interactions via the Internet or e-mail. The focus is on active customers initiating interactions and on customer perceptions of company responses to these interactions. A conceptual framework that captures customer perceived service encounter value on two dimensions (responsiveness and personalization) is proposed. An empirical study exploring the value of company responses to digital contacts indicated that many contacts are responded to promptly and satisfyingly. However, there are also significant differences in the value of the service encounter. Some service encounters are perceived as unpersonalized, and some are even left without response.

Exploring the Impact of E-mail and Postcard Prenotification on Response Rates to a Mail Survey in an Academic Setting

2008 ◽  
Vol 2 (1) ◽  
pp. 94-103
Author(s):  
Leslie A. McCallister ◽  
Bobette Otto
Keyword(s):  
Response Rate ◽  
Mail Survey ◽  
Response Rates ◽  
Impact Response ◽  
Full Time ◽  
Initial Mailing ◽  
Project Costs ◽  
The Impact ◽  
E Mail ◽  
Time Faculty

What techniques effectively and consistently impact response rates to a mail survey? No clear answer to this question exists, largely because variability in response rates occurs depending on the population of interest, questionnaire type, and procedures used by researchers. This article examines the impact of e-mail and postcard prenotification on response rates to a mail survey by using a population of university full-time faculty and staff. Comparisons were made among respondents who received a postcard prenotification, those who received an e-mail prenotification, and those who received no prenotification prior to the initial mailing of a questionnaire. Data show that e-mail prenotification had the largest impact on response rate, while postcard prenotification had the least impact. In addition, the use of e-mail prenotification reduced overall project costs (both time and money). We suggest that the uses and applicability of e-mail prenotification be further explored to examine both its initial and overall impact on response rate in populations utilizing an electronic environment.

Does Distance Matter in the Age of the Internet?

Urban Studies ◽  
2010 ◽  
Vol 47 (13) ◽  
pp. 2747-2783 ◽  
Author(s):  
Diana Mok ◽  
Barry Wellman ◽  
Juan Carrasco
Keyword(s):  
Multilevel Models ◽  
Low Cost ◽  
Regional Level ◽  
The Internet ◽  
Interpersonal Contact ◽  
Face To Face ◽  
Frequency Of Contact ◽  
Linear Effects ◽  
E Mail

This study is part of the broad debate about the role of distance and technology for interpersonal contact. To the best of the authors’ knowledge, this is the first study that systematically and explicitly compares the role of distance in social networks pre- and post-Internet. An analysis is made of the effect of distance on the frequency of e-mail, phone, face-to-face and overall contact in personal networks, and the findings are compared with their pre-Internet counterpart whose data were collected in 1978 in the same East York, Toronto locality. Multilevel models with a spline specification are used to examine the non-linear effects of distance on the frequency of contact. These effects are compared for both very close and somewhat close ties, and for different role relationships: immediate kin, extended kin, friends and neighbours. The results show that e-mail contact is generally insensitive to distance, but tends to increase for transoceanic relationships greater than 3000 miles apart. Face-to-face contact remains strongly related to short distances (within five miles), while distance has little impact on how often people phone each other at the regional level (within 100 miles). The study concludes that e-mail has only somewhat altered the way people maintain their relationships. The frequency of face-to-face contact among socially close friends and relatives has hardly changed between the 1970s and the 2000s, although the frequency of phone contact has slightly increased. Moreover, the sensitivity of these relationships to distance has remained similar, despite the communication opportunities of the Internet and low-cost telephony.

scholarly journals The role of the internet in the proliferation of new acronyms in the Russian language

2020 ◽  
Vol 17 (3) ◽  
pp. 373-387
Author(s):  
Thomas Bruns ◽  
Keyword(s):  
Mass Communication ◽  
Digital Communication ◽  
Russian Language ◽  
The Internet ◽  
Maximum Range ◽  
Full Form ◽  
Technical Features ◽  
E Mail ◽  
The Russian Language

This paper focuses on a special form of English borrowing: the use of acronyms with phraseological meaning. The Russian computer language, more precisely the Russian computer slang, is unthinkable without the influence of English. This influence is manifested at various language levels and in a variety of forms (borrowings, calques and half-calques, univerbats, reverse derivatives, alphabetic and alphanumeric abbreviations, “distorted forms” of both full names and acronyms). Based on the English abbreviations, first the meaning of the respective full form is explained in English and then its fate is illustrated in the Russian host language. Comparison with German, which also borrowed a large number of such abbreviations, shows similarities and differences in the processing of these phraseological units. The term “digital communication” here refers not only to communication on the Internet in a narrower sense (chats, forums, e-mail, etc.), but also to such channels as SMS, Twitter, WhatsApp, and others. The Internet plays a double role in the development of the modern Russian language: firstly, as a means of mass communication that provides an opportunity to popularize new linguistic phenomena in the shortest possible time and with maximum range, and secondly, as a generator of new linguistic forms that would be impossible without the Internet itself. One part of these neologisms refers to the technical features of digital communication and the tools necessary for it, while the other part refers to the implementation of a new communicative style that is clearly different from analogue communication in its oral and written forms.

scholarly journals PENGGUNAAN INTERNET OLEH DOSEN BERDASAR GENDER DAN GENERASI

2017 ◽  
Vol 8 (1) ◽  
pp. 53
Author(s):  
Rina Sari Kusuma
Keyword(s):  
Generation Y ◽  
Internet Usage ◽  
The Other ◽  
Internet Technology ◽  
Technology Literacy ◽  
The Internet ◽  
Usage Pattern ◽  
E Mail ◽  
Main Factor

The usage of internet in higher education is increasing. This system is beingimplemented for efficiency and effectivity of communication and activity monitoring among the academicians. On the other hand, not all academicians have the exact same technology literacy. Muhammadiyah University of Surakarta is one of top university in Indonesia that already use many internet based programmes in their academic and administration activities. The purpose of this research see how the role of gender and generation affect the internet usage of academicians in UMS. Internet usage pattern covers items such as knowledge and experience on the internet, purpose of using internet, and frequency of using e-mail. The result shows that generation become the main factor that influence the pattern and optimalization usage of the internet than the gender one. Academicians that belong to Generation Y or milineal is the generation that has the highest potential of maximalize the internet technology, especially for academic activity.

scholarly journals Building on a Sequential Mixed-Mode Research Design in the Monitoring the Future Study

2020 ◽  
Author(s):  
Megan E Patrick ◽  
Mick P Couper ◽  
Bohyun Joy Jang ◽  
Virginia Laetz ◽  
John E Schulenberg ◽  
...  
Keyword(s):  
Mixed Mode ◽  
Survey Design ◽  
Response Rates ◽  
Control Group ◽  
Web Survey ◽  
12Th Grade ◽  
Monitoring The Future ◽  
E Mail ◽  
Mailed Survey ◽  
The Web

Abstract Given the promise of the web push plus e-mail survey design for providing cost-effective and high-quality data (Patrick et al. 2018, 2019) as an alternative to a paper-and-pencil mailed survey design for the longitudinal Monitoring the Future (MTF) study, the current study sought to further enhance the web push condition. The MTF sample is based on US nationally representative samples of 12th grade students surveyed annually. The MTF control group for the current study included participants who completed the in-school baseline survey in the 12th grade and were selected to participate in their first follow-up survey in 2017 via mailed surveys (N = 1,222). A supplementary sample (N = ∼2,450) was assigned to one of the two sequential mixed-mode conditions. Those in condition 1 (N = 1,198), or mail push, were invited to complete mailed surveys and later given a web survey option. Those in condition 2 (N = 1,173), or enhanced web push, were invited to complete a web survey (the same as in the 2014 study, but with the addition of text messages and quick response (QR) codes and the web survey was optimized for mobile devices) and then later given a mailed survey option. Research aims were to examine response rates across conditions, as well as how responses were distributed across mode (paper, web), devices (computer, smartphone, table), and method of accessing the web survey (hand-entered URL, QR code, e-mail link, SMS link). Response rates differed significantly: the MTF control group was 34.2 percent, mail push was 35.4 percent, and enhanced web push was 42.05 percent. The higher response rate in the enhanced web push condition suggests that the additional strategies were effective at bringing in more respondents. Key estimates produced by the enhanced web push condition did not differ from those of the MTF control group.

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