Providing a holistic perspective to evaluating e-service quality in web-based systems

2007 ◽  
Author(s):  
Herschel Nomdoe ◽  
Shaun Pather
Keyword(s):  
Service Quality ◽  
Web Based ◽  
Holistic Perspective

Service Qualtiy in the Virtual World

2001 ◽  
pp. 21-34
Author(s):  
Beverly Hope
Keyword(s):  
Service Quality ◽  
Virtual World ◽  
Physical World ◽  
The Internet ◽  
Web Based ◽  
Five Dimensions ◽  
Human Interactions ◽  
Business Information ◽  
Secure Environment ◽  
Business To Business

The Internet has taken globalization of the marketplace from hyperbole to present-day reality. In this marketplace, information technology can be used to create and sustain market share. One such technology is the extranet. Extranets are increasingly being used to add value through business-to-business information sharing and transaction handling in a secure environment. Yet there is limited research into perceptions of service quality in Web-based Internet environments such as extranets. In this chapter we relate the literature on services and service quality to the developing literature on extranets. Five dimensions of service quality from the physical world are applied to the virtual world of commerce. It is concluded that dimensions of quality in human-to-human interactions may also apply to human-to-computer interactions, but that the factors which contribute to each dimension may differ.

Measuring web-based service quality

2002 ◽  
Vol 13 (5) ◽  
pp. 685-700 ◽  
Author(s):  
Y. N. Li ◽  
K. C. Tan ◽  
M. Xie
Keyword(s):  
Service Quality ◽  
Web Based

scholarly journals Economic Importance of Innovative Technologies for Improving Hotel Services

2021 ◽  
Vol 1 (3) ◽  
pp. 169-175
Author(s):  
Istamkhuja Olimovich Davronov
Keyword(s):  
Service Quality ◽  
Hospitality Industry ◽  
Economic Importance ◽  
The Internet ◽  
Technological Innovations ◽  
Web Based ◽  
Innovative Technologies ◽  
Entire World ◽  
Hospitality Business ◽  
Standard Arrangement

This article focuses on the economic importance of innovative technologies for improving hotel services. Nowadays we cannot imagine hospitality business without technologies. This article also analyzes how to achieve the goals in competitive market after pandemic periods Today we: people of decade live in the advanced world. Internet known as the Internet, new kinds of devices, gadgets, web-based media networks and other different innovative victories join our entire world. The hospitality business is additionally accepted various sorts of innovations. Each hotel organization has a standard arrangement of technologies for performing continuous tasks and visitors. However, their quality doesn't offer an upper hand. Accordingly, the management of each significant inn is attempting to discover new innovative advancements for their ventures. On the off chance that a couple of years’ prior such technological innovations were related with potential changes in activity without meddling with PC innovation, presently the cycle is without the most recent advancements in the field of informatics. Numerous items show up available, for instance, as mechanized administration frameworks that permit workers to help and make it more productive. For this reason, this study is to characterize the most recent advances and developments just as discovering the best ones for hospitality business Keywords: hospitality industry, service quality, innovations, technologies, gadgets, innovative services, hotel products, economy

Quality Enhancing the Continued Use of E-Government Web Sites

2011 ◽  
pp. 20-36 ◽  
Author(s):  
Sivaporn Wangpipatwong ◽  
Wichian Chutimaskul ◽  
Borworn Papasratorn
Keyword(s):  
Service Quality ◽  
Web Sites ◽  
Web Site ◽  
Information Quality ◽  
Site Quality ◽  
System Quality ◽  
Web Based ◽  
Government Web Sites ◽  
Quality Aspects ◽  
Continued Use

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

scholarly journals Penerapan RAD pada Aplikasi E-Learning Lembaga Bimbingan Belajar Gold Generation

2021 ◽  
Vol 5 (1) ◽  
pp. 35-47
Author(s):  
Usman Nurhasan ◽  
Muhammad Mujahid ◽  
Ferina Sukmadewi
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
Learning Process ◽  
Process Models ◽  
Web Based ◽  
Difficult Situation ◽  
E Learning ◽  
The Moment ◽  
Information And Technology

The development of information and technology has helped people to do their activity. In future living, information and technology will be the most dominant sector. Technology takes part in most of the aspects such education. Technology’s role is urgently needed, the example is Gold Generation Tutoring Agency as their service quality improvement. During this time tryout and tasks is done in a paper and not recorded on a database. It complicates the agency officers to manage the students’ grade and their tasks. And tutors find themselves in difficult situation in monitoring their students. Another popular name at the moment is E-Learning, it is one of learning process models that utilize media of information and technology communication especially internet. By the existence of e-learning that is directly connected to a database will ease the admin and the officers of the tutoring agency to manage the students grade and correct their task results, and not only for better service, but also for easing the students with lesson materials. According to the things mentioned above, "Web-based E-Learning Application of Gold Generation Tutoring agency" is made. This application is expected to help in managing students grade and correcting their tasks in Gold Generation Agency  

scholarly journals Service Quality Measurement and Competition Strategy Analysis of Online Shopping

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Chia-Huei Wu
Keyword(s):  
Service Quality ◽  
Online Shopping ◽  
Quality Measurement ◽  
Competition Strategy ◽  
Strategy Analysis ◽  
Web Based ◽  
Core Elements ◽  
Online Stores ◽  
Business Behavior

E-Commerce refers to such business behavior as conducting trades on a virtual network through the Internet. The core elements contributing to the success of online stores include not only the web-based presentation and the low-price strategy but the quality of online service as well. Importance-Performance Analysis is a method frequently used to evaluate performance and analyze competition strategies. Using IPA, this study analyzed and investigated the service quality of the online shopping of a case company and proposed 10 indexes to measure the service quality of online shopping. a number of suggestions on competition strategies were provided for the case company to improve its competition strategies.

Modeling Web-based library service quality

2012 ◽  
Vol 34 (3) ◽  
pp. 184-196 ◽  
Author(s):  
K. Kiran ◽  
S. Diljit
Keyword(s):  
Service Quality ◽  
Library Service ◽  
Web Based

Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model

2010 ◽  
pp. 1945-1962
Author(s):  
Hollis T. Landrum ◽  
Victor R. Prybutok ◽  
David Strutton ◽  
Xiaoni Zhang
Keyword(s):  
Service Quality ◽  
Information Search ◽  
Outcome Measure ◽  
Information Service ◽  
Army Corps ◽  
Army Corps Of Engineers ◽  
Web Based ◽  
Information System Success ◽  
Random Survey

Managers are increasingly facing the question of how to convey electronic information to e-commerce users in a manner that enables those individuals to resolve information search related problems more easily. Information service quality and the associated performance is challenging to manage in Web-based interactions because such settings involve several features (i.e., less tangible contact, more uncertainty, differing feedback loops between business and consumer) not found in more traditional exchanges. In an attempt to capture a broader view of the quality of information service offerings in ecommerce settings, the model compares the DeLone and McLean’s framework (2003) that includes use as an outcome measure with a model suggested by Landrum and Prybutok (2004) that features usefulness as its outcome measure. A random survey of Army Corps of Engineers library customers was performed at two library sites within the Corps.

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