Service Qualtiy in the Virtual World

2001 ◽  
pp. 21-34
Author(s):  
Beverly Hope
Keyword(s):  
Service Quality ◽  
Virtual World ◽  
Physical World ◽  
The Internet ◽  
Web Based ◽  
Five Dimensions ◽  
Human Interactions ◽  
Business Information ◽  
Secure Environment ◽  
Business To Business

The Internet has taken globalization of the marketplace from hyperbole to present-day reality. In this marketplace, information technology can be used to create and sustain market share. One such technology is the extranet. Extranets are increasingly being used to add value through business-to-business information sharing and transaction handling in a secure environment. Yet there is limited research into perceptions of service quality in Web-based Internet environments such as extranets. In this chapter we relate the literature on services and service quality to the developing literature on extranets. Five dimensions of service quality from the physical world are applied to the virtual world of commerce. It is concluded that dimensions of quality in human-to-human interactions may also apply to human-to-computer interactions, but that the factors which contribute to each dimension may differ.

scholarly journals Economic Importance of Innovative Technologies for Improving Hotel Services

2021 ◽  
Vol 1 (3) ◽  
pp. 169-175
Author(s):  
Istamkhuja Olimovich Davronov
Keyword(s):  
Service Quality ◽  
Hospitality Industry ◽  
Economic Importance ◽  
The Internet ◽  
Technological Innovations ◽  
Web Based ◽  
Innovative Technologies ◽  
Entire World ◽  
Hospitality Business ◽  
Standard Arrangement

This article focuses on the economic importance of innovative technologies for improving hotel services. Nowadays we cannot imagine hospitality business without technologies. This article also analyzes how to achieve the goals in competitive market after pandemic periods Today we: people of decade live in the advanced world. Internet known as the Internet, new kinds of devices, gadgets, web-based media networks and other different innovative victories join our entire world. The hospitality business is additionally accepted various sorts of innovations. Each hotel organization has a standard arrangement of technologies for performing continuous tasks and visitors. However, their quality doesn't offer an upper hand. Accordingly, the management of each significant inn is attempting to discover new innovative advancements for their ventures. On the off chance that a couple of years’ prior such technological innovations were related with potential changes in activity without meddling with PC innovation, presently the cycle is without the most recent advancements in the field of informatics. Numerous items show up available, for instance, as mechanized administration frameworks that permit workers to help and make it more productive. For this reason, this study is to characterize the most recent advances and developments just as discovering the best ones for hospitality business Keywords: hospitality industry, service quality, innovations, technologies, gadgets, innovative services, hotel products, economy

scholarly journals A SERVQUAL ASSESSMENT OF INTERNET SERVICE QUALITY IN BHUTAN

2021 ◽  
Vol 5 (10) ◽  
Author(s):  
Phurba Sonam Waiba ◽  
Aita Raj Limboo ◽  
Jigme Sherub
Keyword(s):  
Service Quality ◽  
Online Survey ◽  
Service Providers ◽  
The Internet ◽  
Learning And Development ◽  
Internet Service ◽  
Daily Lives ◽  
Five Dimensions ◽  
Significant Difference ◽  
The Difference

Internet and telecommunication is nowadays one of the core necessities and is in fact required in every aspect of our daily lives. Bhutan introduced the internet and television in 1999. Internet and telecommunication has taken its roots in Bhutan and in every nook and cranny of the country. Given its importance, it is important to time to time assess its quality in the country for learning and development purposes. The study is based on quantitative analysis, using the SERVQUAL instrument. The data was collected through randomly distributed questionnaires through convenience sampling method via google form survey. Sample size of 384 was determined using an online survey monkey tool. The data for this study was analyzed using excel through paired two sample t-test to compare means and to see the significant difference between expectation and perception of the services of each dimension item of all the five dimensions at hypothesized mean difference of zero, alpha value of 0.05. The average gap score is at -0.6 which means that the expectations have not been met and quality of internet service is unsatisfactory. Interesting to note that TANGIBILITY, EMPATHY and RELIABILITY aspects require immediate attention. Generally, the difference between the two means is statistically significant, and therefore there is a statistical significant difference between perceived and expected internet service quality. The study therefore, recommends the (internet service providers) ISPs to consider improvements and rethinking developments on the dimensions discussed in the paper.

Enjoy.IT!

2011 ◽  
Vol 3 (4) ◽  
pp. 1-8
Author(s):  
M. Amparo Navarro-Salvador ◽  
Ana Belén Sánchez-Calzón ◽  
Carlos Fernández-Llatas ◽  
Teresa Meneu
Keyword(s):  
Virtual World ◽  
Social Groups ◽  
Future Internet ◽  
Physical World ◽  
The Other ◽  
The Internet ◽  
Practical Realization ◽  
Know How ◽  
Set Up ◽  
Simple Integration

The evolution of the Internet has been spectacular in recent decades. However, the Internet is still a linear scenario, focused on showing contents and dissociated from the physical world. On the other hand, there are many social groups that don’t know how to use the opportunities that ICT can offer them, such as children. In this scenario, Project Enjoy.IT! designs, develops, and validates an entertainment platform with advanced contents that will set up a practical realization of the new products and services from the Future Internet. Project Enjoy.IT! integrates the physical world as an extension of the virtual world and vice versa. Thus, the project creates an AmI system that is able to act depending on the children’s knowledge and necessities. The platform is based on a Services Choreography that allows an easy, simple integration of the necessary elements to give support to interactive entertainment activities.

Web Mining

2008 ◽  
pp. 684-689
Author(s):  
Henrik Hanke ◽  
Alf Neumann
Keyword(s):  
Web Sites ◽  
Political Development ◽  
Web Mining ◽  
Positive Impact ◽  
The Internet ◽  
Web Based ◽  
Complex Information ◽  
Intelligent Software ◽  
Intelligent Software Agents ◽  
Business To Business

The scale and scope of information on the Internet has been extended enormously over the past decade. The growth of more and more intelligent Web-based services and applications has resulted in an enormous growth of potentially useful data of both commercial and non-commercial interest. While this rise has brought a great amount of positive impact on global economic, social, and political development, it also implies an enormous flood of information into an increasingly complex information space. This is to be found on a vast variety of topics originating from a vast variety of sources, which range from private Web sites containing different kinds of information, to business-to-business B2B platforms. In most cases, these data are of an unsorted and unstructured kind, making efficient and target-oriented information retrieval very hard, if not nearly impossible. Coping with the challenge of a lack of transparency can be remedied by intelligent software agents, also referred to as softbots, which guide users through finding, sorting, and filtering this accruing data on the Internet like commonly used search engines.

CPPM: A Logical Architecture for the Cyber-Physical Production Model

2017 ◽  
Vol 872 ◽  
pp. 326-330
Author(s):  
Eduardo Cardoso Moraes ◽  
Herman Augusto Lepikson
Keyword(s):  
Virtual World ◽  
Service Oriented Architecture ◽  
Physical World ◽  
Production Model ◽  
The Internet ◽  
Physical Systems ◽  
Challenges And Opportunities ◽  
Service Oriented ◽  
Logical Architecture ◽  
Made In

Cyber-Physical Systems (CPS) are not a fad anymore, they are changing the way industries and companies plan and model their businesses in a distributed, dynamic, service-oriented way using virtualized resources that are scalable and accessed over the Internet. This change raises new challenges and opportunities for companies. In the last decade the industrial automation field has been introducing important technologies that are changing and integrating the Internet and other emerging technologies, concepts, methods and tools, such as cloud computing, agents and Service Oriented Architecture (SOA). These new approaches are resulting in the convergence of the physical world and the virtual world (cyberspace) in the direction of Industry 4.0. Industries are being forced to change and manage their IT and automation services through IT-enabled services to use new paradigms, and huge efforts of R & D are being made in this field. It is clear that in order to change the automation state many possibilities and paradigms are on the table. This work introduces a logical architecture for a cyber-physical production model, intending to help organizations adopting cyber- physical based services.

A changing environment: the virtual world meets the physical world

1999 ◽  
Vol 3 (4) ◽  
pp. 303-306
Author(s):  
William Mitchell
Keyword(s):  
Virtual Environments ◽  
Virtual Worlds ◽  
Virtual World ◽  
Physical World ◽  
The Internet ◽  
Changing Environment ◽  
Challenges And Opportunities ◽  
And Function ◽  
Relationship Of ◽  
The Relationship

With the coming of computers and the Internet, the relationship of the physical and virtual worlds has shifted. Virtual environments will not replace physical ones, but the nature, location, and function of the latter will change, creating both challenges and opportunities for architects.

scholarly journals Making a Match

2000 ◽  
Vol 122 (12) ◽  
pp. 62-64
Author(s):  
Jean Thilmany
Keyword(s):  
Web Site ◽  
General Motors ◽  
The Internet ◽  
Web Based ◽  
Business To Business ◽  
Parts Suppliers ◽  
Supplier Relationship

Engineering companies of all sizes are turning to the Internet to find parts suppliers, shaving sales and procurement costs in the process. Companies seeking parts suppliers can post requests for proposals on a Web site. The automakers chose to work together after General Motors and Ford announced on the same day in November 1999 that they planned to launch their own proprietary business-to-business exchanges to host supplier auctions. As evidence of the trend toward moving the vendor and supplier relationship from fax machine to Internet, big three automakers—DaimlerChrysler, Ford, and General Motors—banded together in February to create a Web-based marketplace called Covisint, where suppliers bid for the automakers’ parts contracts. Renault and Nissan signed on later and the site was unveiled in October. With the system, one of the automakers will be able to post data for a part it wants made for a car. However, without technology-equipped suppliers willing to use the service, Covisint could experience a dearth of business.

scholarly journals State-of-the-art Prototypes and Future Propensity Stem on Internet of Things

2019 ◽  
Vol 8 (4) ◽  
pp. 2672-2683
Keyword(s):  
Virtual World ◽  
State Of The Art ◽  
Physical World ◽  
Research Area ◽  
The Internet ◽  
Rapid Changes ◽  
Human Object ◽  
Smart Parking ◽  
Basic Prerequisite

We all are living in the era of the internet that too up to the next level where each and everything has been connected to the internet. IoT has become much more popular these days with the advancement of technology and connecting physical world with the virtual world making the life of individual’s and organization easier. Recently IoT becomes more popular in the research area where many research articles have been published and reviewed. Its capacity to get associated with everything whether it's human, object, innovation, things, and so forth drawn numerous chances of advancement and extension in future. The way the technology has been evolved recently in every field we see rapid changes in the products, services, things that we are using in our daily life. IoT is platform that has becoming popular due to its simplified technology which benefits the individual’s as well as organization and end-users. Today’s IoT has given many opportunities to make easier life, effective communications and stay connected to our close and society by enabling many technologies but there are some issues which are the major concern of IoT and these issues must be resolved so that IoT can be used as revolutionary technology in future. This paper focuses on state-of–the-art porotypes on IoT, basic prerequisite in the IoT, role of big data in IoT. Enabling technologies, technology used in various applications such as smart city, agriculture, health-care, lifesaving, smart parking, urban planning. We also explore the applications of IoT and its future propensity, its architecture and comparison of IoT with H2M and M2M.

Web-Based Organizing in Traditional Brick-and-Mortar Companies

2005 ◽  
pp. 1-30 ◽  
Author(s):  
Jaap Paauwe ◽  
Elaine Farndale ◽  
Roger Williams
Keyword(s):  
Business Models ◽  
Added Value ◽  
The Internet ◽  
Web Based ◽  
Brick And Mortar ◽  
New Business ◽  
New Challenges ◽  
Old Economy ◽  
Business To Business ◽  
New Business Models

This chapter introduces the notion of how old-economy brick-and-mortar firms are adapting their HRM policies and practices and the roles of their HR departments in light of newly introduced Web-based business-to-business transaction practices. It argues that the Internet has introduced three new business models in old-economy companies: the Internet as a marketplace, the Internet as a supply chain integrator, and the Internet as a catalyst for business model redefinition. These innovative ways of organizing are providing HR with opportunities to rise to new challenges and increase their added value to the firm.

Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University though the Management Lens

2010 ◽  
pp. 578-588 ◽  
Author(s):  
Md Mahbubur Rahim ◽  
Mohammad Quaddus ◽  
Mohini Singh
Keyword(s):  
Capital Markets ◽  
Contemporary Literature ◽  
The Other ◽  
The Internet ◽  
Business Practices ◽  
Web Based ◽  
Scholarly Literature ◽  
Extant Literature ◽  
Trade Magazines ◽  
Business To Business

The application of the Internet for commercial purposes has led to different types of e-business initiatives, which have been widely discussed in the scholarly literature and trade magazines. However, it is the Business-to-Consumers (B2C) and Business-to-Business (B2B) e-businesses that have so far dominated discussion in the contemporary literature. These two types of e-business initiatives collectively are believed to have enormous impact on business practices, industry structure and our society at large. On the other hand, Business-to- Employee (B2E), which represents an employee centric e-business initiative (Turban et al., 2008), is relatively less recognized in extant literature. Despite little attention given to B2E e-business, it represents an emerging area which has the potential to benefit businesses and IT vendors alike (Rahim and Singh, 2007). For businesses, B2E e-business solutions can act as a source of competitive advantage through retention of satisfied workforce (Hansen and Deimler, 2001). The IT vendors are currently competing to capture market share by offering various types of innovative web-based B2E solutions (e.g. employee portals, e-HR systems and ESS). According to several industry sources, an increased growth has been observed in the demand for various types of B2E products (Killen Associates Report, 2006; Merrill Lynch Capital Markets cited

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