scholarly journals Information Technology and Banking Sector With Reference to Customer Satisfaction

2007 ◽  
Vol 6 (2) ◽  
pp. 1-17
Author(s):  
K J Raman ◽  
A Marcus
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Banking Sector ◽  
Main Concern ◽  
The Public ◽  
Public Sector Banks ◽  
Wide Range ◽  
New Development ◽  
Chennai City ◽  
The Impact

Raman and Marcus (2007) have studied the impact of Automation in Public sector Banks as per the reflections of bank customers and bank officials belong to Chennai region. Marcus (2006) studied the public sector banks with special reference to selected branches in Chennai city and the perception of customers due to inception of Information Technology in the banking sector. Customers vary in their perception on information technology. In reality, customers are not against for automation and IT inception. The main concern for them is the delay in transaction due to technical snag and the increased cost of operation due to automation. Most of the customers have accounts in the private sector banks and they are well informed about the new development and up gradation that is happening in those banks. The customers believe that crores of money is being spent by the banks in the name of developing software, training the staff in IT and in providing better ambience to keep abreast with the private banks, but the ultimate outcome of which is not noteworthy.The present study is based on the reflections of 674 bank customers of the public sector banks who have various types of bank accounts in the branches of Chennai city. Branches of public sector banks in Chennai city, consisting of 19 nationalized banks and State Bank of India with its 7 Associates were covered in the process. A wide range of customers through various domains of banking operations have been studied to identify their overall perception.

scholarly journals Editorial

2007 ◽  
Vol 6 (2) ◽  
pp. v-vi
Author(s):  
Leena James
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Social Movement ◽  
Banking Sector ◽  
Work Process ◽  
The Public ◽  
Customer Base ◽  
Public Sector Banks ◽  
National Bank ◽  
The Impact

The eleventh issue of Ushus brings to you a wide variety of scholarly articles encompassing socio-economic and managerial issues. The first paper "Information technology and banking sector with reference to customer satisfaction" focuses on the impact of automation of the public sector banks as per the reflections of the bank officials and the customers. The crest of the article lies in the fact that the customers are being able to keep abreast with the exchange of automation in the modern banking practices and the survey brings out their perception towards it and throws some light on the effective ways to deal with this crisis. The study concludes with the analytical results that public sector bank customers have a positive inclination towards technological upgradation but the banks need to be more flexible in their work process and focus on marketing themselves in order to entrap a larger customer base. The paper titled "Administration of micro-credit by national bank" talks about the successful micro-finance initiatives taken by NABARD how aptly they had been implemented and evolved as a sustainable social movement over a decade now.

The Impact of Emotional Intelligence on Workplace Behaviour: A Study of Bank Employees

2017 ◽  
Vol 20 (2) ◽  
pp. 458-478 ◽  
Author(s):  
Simarjeet Makkar ◽  
Sriparna Basu
Keyword(s):  
Emotional Intelligence ◽  
Public Sector ◽  
Banking Sector ◽  
Strong Relationship ◽  
Future Research ◽  
The Public ◽  
Public Sector Banks ◽  
Private And Public ◽  
Bank Employees ◽  
The Impact

This study investigates the impact of emotional intelligence (EI) on the workplace behaviour of the employees in the Indian banking sector. Banking industry was chosen for this research owing to the dynamic nature of this sector propelling a heightened need for compatibility and resilience of employees. The purpose of the study was twofold: (a) to examine if there is a significant impact of EI on workplace behaviour of the employees in both private and public sector banks; and (b) to determine if the impact is more in one sector than the other. Goleman’s EI framework (1995) and Emotional Competence Inventory (ECI) was used for data collection. Six banks were selected for this study: three from the public sector and three from the private sector as sample covering Mumbai. The findings of the study revealed that there is a strong relationship between EI and workplace behaviour of employees in the banking sector and there is also a difference of the impact of EI on workplace behaviour of the employees in private and public sector banks. The analysis derives meaningful implications for managerial policy in banks as well as for future research.

scholarly journals Non Performing Assets: A Study of Pithoragarh District Co-Operative Bank Ltd. (Uttarakhand)

2018 ◽  
Vol 8 (03) ◽  
Author(s):  
Vimal Kumar Joshi ◽  
C. S. Joshi
Keyword(s):  
Public Sector ◽  
Banking Sector ◽  
Major Portion ◽  
The Public ◽  
Public Sector Banks ◽  
Nationalised Banks

Now a days the Indian banking sector has been facing serious problems of raising Non – Performing Assets. Non – Performing Assets are a burning topic of concern for the public sector banks, as managing and controlling NPA is very important. A well – built banking sector is significant for a prosperous economy. The crash of banking sector may have an unfavourable blow on other sectors. A banker should be very cautious in lending, because banker is not lending money out of his own pocket. A major portion of the money lent comes from the public deposits and government share. At present NPA is increasing year by year in nationalized banks. According to the RBI data the Gross NPA of nationalised banks as on end of September 2017 hits 7.34 lakh crore. In this direction present paper is undertaken to study the reasons for advances becoming NPA of the Pithoragarh District CO- Operative Bank ltd and to give suitable suggestions to overcome the mentioned problem.

The Impact of Information Technology (IT) on Assessing the Quality of Notifications Based on Standard No. 2420 in the Public Sector in Kuwait

2021 ◽  
Vol 13 (8) ◽  
pp. 88
Author(s):  
Bader H. O. Alshammari ◽  
Sulieman Hussien Albeshtawi
Keyword(s):  
Information Technology ◽  
Statistical Analysis ◽  
Public Sector ◽  
Communication Systems ◽  
Internal Audit ◽  
The Public ◽  
Several Variables ◽  
The Impact ◽  
Public Bodies

The researcher aimed to explore impact of information technology (IT) on assessing the quality of notifications based on standard No. 2420 in the public sector in Kuwait. He aimed to explore the impact of several variables - like: computers & software, communication systems, and IT users’ skills – on the quality of notifications based on standard No. 2420 in the public sector in Kuwait. The population consists from all the internal audit departments in ministries and public bodies in Kuwait. The researcher has chosen a conveyance sample consisting from 200 individuals. He distributed questionnaire forms to them. 167 questionnaire forms were retrieved. They are valid for statistical analysis. The researcher found that information technology (IT) has a significant impact on assessing the quality of notifications based on standard No. 2420 in the public sector in Kuwait.

Banking in India: Evolution, Performance, Growth and Future

2020 ◽  
Vol 66 (3) ◽  
pp. 312-326
Author(s):  
Nand L Dhameja ◽  
Shilpa Arora
Keyword(s):  
Economic Development ◽  
Public Sector ◽  
Banking Sector ◽  
Financial System ◽  
Significant Part ◽  
The Public ◽  
Public Sector Banks ◽  
Bright Future ◽  
Private Banks ◽  
Performance Challenges

Banks, a significant part of financial system of a country, are essential for its economic development. They have developed over the years and are faced with the challenges for the bright future. The article discusses development and future of banking sector in India in the light of the reforms over the years and is divided into four parts. The paper traces evolution and significance of banking, discusses reforms during pre-liberalisation and post-liberalisation as recommended by various Committees, namely, Narasimham Committees (1991 & 1998), Verma Committee (1996) and Khan Committee (1997) along with the structural and operational reforms. The performance challenges in terms of fee-based income, profitability, credit deposit ratio, business and profitability per employee are highlighted, comparing the public sector banks and private banks.

Measuring Service Quality of Commercial Banks in an Underdeveloped Economy

2014 ◽  
pp. 256-267
Author(s):  
M. P. Bezbaruah ◽  
Basanta Kalita
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Commercial Banks ◽  
Banking Sector ◽  
Quality Standard ◽  
Reform Era ◽  
The Public ◽  
Public Sector Banks ◽  
Private Banks

In the post-reform era, quality delivery of the services has acquired centre point of the service industry around the globe. The banking sector being purely a service-related industry has been influenced more by the issue of providing quality service. With the entry of private banks, the banking sector has gone through many transformations including the way services are extended. In a backward state like Assam, this has arrived a little late, but the changes are gradually visible. The chapter captures the service quality standard of the Scheduled Commercial Banks (SCBs) and also for the different bank groups in order to make a comparison. The SERVPERF scale is used to study the replies of the customers in two cities, Guwahati and Tezpur, and some econometric tools are used to analyse the data. The study reveals that the private sector banks are far ahead of the public sector banks in terms of quality of service. The private banks influence the service quality of the SCBs the most among all the bank groups. Overall, the public sector banks, which are the dominant market players, will have to work hard to catch the level of the private banks.

The Factors Influencing the Non-Performing Assets in the Indian Banking Sector: An Economic Analysis

2018 ◽  
Vol 9 (10) ◽  
pp. 21080-21086
Author(s):  
Bhaarathi .N ◽  
M. Thilagavathi
Keyword(s):  
Public Sector ◽  
Economic Analysis ◽  
Banking Sector ◽  
Secondary Data ◽  
Test Statistics ◽  
Hausman Test ◽  
The Public ◽  
Public Sector Banks ◽  
Factors Influencing ◽  
Asset Data

Non-Performing Assets are a burning topic of concern for the public sector banks, as managing and controlling NPA is very important. The current paper with the help of secondary data, from RBI website, tried to analyse the 8 years, (2010-2018) net non-performing asset data of 26 public sector banks, by using Hausman test statistics, and with the help of Stata software. The main objective of the study is to find out the factors influencing the Non-Performing Assets in the Indian Banking Sector. This paper also focuses on the reason behind the NPA and its impact on banking operations.

scholarly journals A Critical Analysis on the Impact of IT to the Overall Performance of Executive Secretaries in the Public Sector of Oman

2021 ◽  
Vol 8 (7) ◽  
pp. 464-500
Author(s):  
Maria Teresa Matriano
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Work Performance ◽  
Critical Evaluation ◽  
The Public ◽  
Descriptive Research ◽  
Overall Performance ◽  
It Training ◽  
The Impact ◽  
It Skills

Information technology provides effectiveness of functioning and better productivity in the operations of an organization and public sector is not an exception. In the public sector of Oman, the use of information technology has made a specific role that has added to the quality and quantity of performance that has enriched the productivity of the public sector of Oman. The study here evaluates the impact of IT to the overall performance of executive secretaries in the public sector of Oman. There are different stages that are adopted by the researcher in order to attain the objectives. The study adopts data collection from 100 executive secretaries that are chosen from five of the public sectors to provide opinion regarding the topic of study. The research has presented a detailed literature review of the topic that clarifies the subject on which the topic is based and a critical evaluation of the gathered literature is also provided through the study. The study here adopts a descriptive research that is conducted through survey which is done through the prepared questionnaire distributed to the selected respondents. The opinion is presented through data analysis and the results are presented through the structure of chart and tables for easy identification of the opinion, views and suggestions from the participants that have added to the attainment of the objective. The main findings of this study suggest that the executive secretaries ought to be trained in IT skills and motivated to improve their innovation and their work performance. Besides the online IT training, this study recommended the improvement of the automation in the daily tasks of the executive secretaries in Oman.

Measuring the performance efficiency of banks in a developing economy

2018 ◽  
Vol 25 (2) ◽  
pp. 575-606 ◽  
Author(s):  
Sashank Chaluvadi ◽  
Rakesh Raut ◽  
Bhaskar B. Gardas
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Banking Sector ◽  
Data Envelopment ◽  
Content Type ◽  
The Public ◽  
Public Sector Banks ◽  
Quality Category ◽  
Indian Banks

Purpose The purpose of this paper is to measure and evaluate the performance efficiency of 44 Indian commercial banks, out of which 26 banks belong to the public sector, and 18 banks are from the private sector for the period of 2008-2013. Design/methodology/approach The two-stage network data envelopment analysis (DEA) approach (i.e. variable return to scale and constant return to scale) is used for the measurement of performance in the Indian banking sector. To verify the robustness of the proposed study, sensitivity analysis is also performed. Findings A comparative study between public sector banks (PSBs) and private sector banks (PVBs) showed that latter being more productive compared to the former. The investigation highlighted that two banks are most efficient among the PSBs, and eight banks from PVBs are found to be most effective. On the other side, the performance of State Bank of Bikaner & Jaipur and Lakshmi Vilas Bank is discovered to be less significant from PSB and PVB category, respectively. Research limitations/implications This study will guide the Indian banks to improve upon the factors in which they are lagging, for the improvement of their overall performance. The quality category parameters, i.e. quality of service, quality of equipment, are not considered due to unavailability of information in the output measures, and the methodology used for the study does not identify the causes or remedies for the inefficiency of the banks. Originality/value The developed DEA model would help the decision maker to take decisions on the issues related to the performance of the banks. This paper discusses very practical issues in an analytic manner.

Measuring Service Quality of Commercial Banks in an Underdeveloped Economy

2016 ◽  
pp. 1316-1327
Author(s):  
M. P. Bezbaruah ◽  
Basanta Kalita
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Commercial Banks ◽  
Banking Sector ◽  
Quality Standard ◽  
Reform Era ◽  
The Public ◽  
Public Sector Banks ◽  
Private Banks

In the post-reform era, quality delivery of the services has acquired centre point of the service industry around the globe. The banking sector being purely a service-related industry has been influenced more by the issue of providing quality service. With the entry of private banks, the banking sector has gone through many transformations including the way services are extended. In a backward state like Assam, this has arrived a little late, but the changes are gradually visible. The chapter captures the service quality standard of the Scheduled Commercial Banks (SCBs) and also for the different bank groups in order to make a comparison. The SERVPERF scale is used to study the replies of the customers in two cities, Guwahati and Tezpur, and some econometric tools are used to analyse the data. The study reveals that the private sector banks are far ahead of the public sector banks in terms of quality of service. The private banks influence the service quality of the SCBs the most among all the bank groups. Overall, the public sector banks, which are the dominant market players, will have to work hard to catch the level of the private banks.

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