Citizen-oriented digital transformation in the public sector

In this article we focus on identifying the specificity of digital transformation within the public sector. The aim of the article is to present the main mechanisms resulting from the introduction of digital innovations that have changed the functioning of the public sector. Starting from a discussion on the technological requirements of digital transformation, we briefly characterise the use of computers and the Internet in public administration, resulting in the development of e-services and administration. The main part of the article is devoted to discussing the specificity of the implementation of the new digital technologies in public administration, focusing mainly on artificial intelligence and blockchain technologies. Our thesis is that the impact of innovative digital technologies on the operation standards and structure of public administration should be analysed through the prism of interrelated mechanisms of datafication and platformisation, characteristic for the digital economy. The adopted methodology, which is based on an analysis of the subject literature and an analysis of new technology implementations in public administration in EU countries, indicates the pilot, random and non-transformational nature of these implementations, partly due to the lack of well-established methodologies to study and assess the maturity of digital transformation within the public sector.

Download Full-text

Digital Transformation and Knowledge Management in the Public Sector

Sustainability ◽

10.3390/su12145824 ◽

2020 ◽

Vol 12 (14) ◽

pp. 5824 ◽

Cited By ~ 1

Author(s):

Ana Alvarenga ◽

Florinda Matos ◽

Radu Godina ◽

João C. O. Matias

Keyword(s):

Knowledge Management ◽

Public Sector ◽

Management Practices ◽

Transformation Process ◽

Digital Transformation ◽

Theory And Practice ◽

Survey Study ◽

Future Research ◽

Digital Government ◽

The Public

Digitizing public services is, at the moment, an essential necessity for numerous governments around the world. An improved government through digitization will not only have a growing effect on businesses, but it will also be able to intensify citizen engagement and push for economic growth. During the last 10 years more countries have progressively begun to provide digital services to their citizens. Therefore, in order to address this development, the purpose of this paper is to analyze the evolution of the digital government literature in order to describe the aspects of digital transformation in the public sector and how it is related to knowledge management. In this study the methodology is quantitative and it is based on a review and a survey made with the main goal being the estimation from several collected data on how the digital transformation process in the Public Administration takes place and what its relationship is with knowledge management. The review study is based on articles found on Scopus database and it addresses the role that digital government research plays in the theory and practice of knowledge management. In the survey study, 54 employees working for the services of the two governmental areas of the Portuguese Ministry of the Environment were surveyed. The results show that the research on the theme is still at an exploratory stage due to the lack of studies relating digital government to knowledge management effectiveness in the public sector. The results also show that the success of digital government seems to be related with the quality of the organizations’ knowledge management, complementing each other for significant improvements in the public sector. In terms of originality, this study aims to contribute and stimulate data-driven discussions regarding the impacts of the digital transformation in the public sector and their relation with the implementation of knowledge management practices. The results offer insights into future research needs.

Download Full-text

Algorithmic governance in public sector: is digitization a key to effective management

Independent Journal of Management & Production ◽

10.14807/ijmp.v11i9.1400 ◽

2020 ◽

Vol 11 (9) ◽

pp. 2149

Author(s):

Aurelija Pūraitė ◽

Vaiva Zuzevičiūtė ◽

Daiva Bereikienė ◽

Tetyana Skrypko ◽

Leonid Shmorgun

Keyword(s):

Public Sector ◽

New Technologies ◽

Human Resources Management ◽

Digital Transformation ◽

Ethical Standards ◽

Effective Management ◽

Resources Management ◽

The Public ◽

Strategic Actions ◽

New Strategies

While algorithmic governance in the public sector can lead to increased efficiency and cost-effectiveness, the implementation of those digital innovations can also result in multiple forms of harm: data bias can lead to reinforcement of inequality, discrimination, and criminalization of already marginalized populations; lack of accountability and transparency in decision-making can lead to injustices; societal trust and the legitimacy of public sector institutions may suffer; privacy and fundamental human rights may be threatened, ethical standards challenged. Digital transformation, leading to algorithmic governance, may be challenged in times of crisis, such as the recent pandemic outbreak, as new technologies in public sector institutions and forms of data-driven surveillance and intrusive monitoring are introduced in the name of public security and social need. This research focuses in affirming the assumption that the effective management in the public sector, first of all, is determined by the ability of this sector to transform the perception of the services delivered; secondly, it requires strategic actions to enable the systemic and coherent digital transformation of the public sector; and lastly, the new strategies of human resources management in the public sector should be considered. The focus is concentrated on understanding how the implementation of digital tools to the public sector and public services correlate with algorithmic governance concept and what impact digitization has on the effectiveness of management in the public sector.

Download Full-text

Digital Transformation in the Public Sector

Digital Multimedia ◽

10.4018/978-1-5225-3822-6.ch025 ◽

2018 ◽

pp. 497-518

Author(s):

Isabel da Rosa ◽

João de Almeida

Keyword(s):

Information Systems ◽

Public Sector ◽

Business Model ◽

Public Procurement ◽

Digital Transformation ◽

Public Institutions ◽

Structure Information ◽

The Public ◽

Digital Era ◽

Definition Of

Digital transformation in the public sector is an inevitable requirement for governments due to the growing complexity and interconnections of information systems, and to the demands of citizens, who are becoming better informed and are increasingly looking to more agile and innovative services. However, despite the willingness of many governments and public institutions, the results do not always tally with the original objectives. In the case of public procurement in Portugal, it could be said that digital transformation experience had an unexpected success in the European context, through a business model that is still quite unique in Europe. This result is much owed to the strong political determination, the experience gained from pilot projects, and to the involvement of many stakeholders, who contributed, in a consistent and innovative way, to the definition of the system. The system is not perfect: there are many challenges that need to be addressed in the coming years. Yet, it has enabled the Portuguese public administration to significantly grow in the digital era, so that today the State has a database containing structure information about public procurement, which is a unique case in many countries.

Download Full-text

Enhancing the digital transformation of the public sector

Digital Government Review of Panama - OECD Digital Government Studies ◽

10.1787/1fadf193-en ◽

2019 ◽

Author(s):

Keyword(s):

Public Sector ◽

Digital Transformation ◽

The Public

Download Full-text

Sharjah Government Employees’ e-Readiness

Addaiyan Journal of Arts, Humanities and Social Sciences - Volume-1: Issue-10 (December, 2019) ◽

10.36099/ajahss.2.4.1 ◽

2020 ◽

Vol 2 (4) ◽

pp. 1-12

Author(s):

Asma Saeed AlMheiri

Keyword(s):

Public Sector ◽

Diffusion Of Innovation ◽

Social System ◽

Diffusion Theory ◽

Digital Transformation ◽

Government Employees ◽

The Public ◽

Government Services ◽

The Government ◽

Smart Government

Given the current coronavirus global crisis, e-services have never been more relevant as they are today. Like many countries and for many years, the UAE government has focused on the rapid adoption of smart government services in the public sector in orderto achieve the highest international standardsin the electronic-based services. The UAE has established its government strategic plan 2021 vision. In light of this vision, the government of Emirate of Sharjah formed a SupremeCommittee for Digital Transformation. This article aims to investigate Sharjah'sgovernment employees' readiness and preparation for the digital transformation.This article provides an assessment of employees’ readiness by examining how employees perceive e-government andthe extent to which they are ready to embark on the digital transition.The theoretical framework is based on Everett Rogers’ diffusion theory (1962). Diffusion of innovation is the process through whichnew technologies, products, or ideasare diffused and adopted in a social system. The paper used a survey of 110 government employees using both quantitative questions and open-ended qualitative questions. The paper found that while a lot of progress has been made, government employees are still ambivalent about the implementation of Sharjah digital transformation.

Download Full-text

DIGITAL COMPETENCIES OF STATE CIVIL SERVANTS OF THE RUSSIAN FEDERATION: CURRENT STATE AND DIRECTIONS OF DEVELOPMENT

Region systems economics management ◽

10.22394/1997-4469-2021-53-2-187-196 ◽

2021 ◽

Vol 2 (53) ◽

pp. 187-196

Author(s):

 I.V. Sushkova ◽

◽

 A.S. Garkavtseva ◽

Keyword(s):

Public Sector ◽

Russian Federation ◽

Civil Service ◽

Digital Transformation ◽

Civil Servants ◽

Teaching Staff ◽

The Public ◽

Digital Competencies ◽

The Russian Federation

Annotation Subject. Digital competencies of State civil servants of the Russian Federation Topic. The importance of digital competencies of civil servants of the Russian Federation in the system of public administration and the main approaches to their formation and development. Goals. Analysis of the results of the development of digital competencies in the public sector in order to form a unified approach to the methodology of teaching the basics of digitalization in the public sector. Methodology. Methods of statistical, graphical, system analysis, grouping methods, comparative analysis of statistical data, expert evaluation, as well as assessment of the regulatory framework in the field of competencies in the civil service of the Russian Federation were used in the research. Results. Based on the analysis of the results of the development of digital competencies in the public sector, it is possible to draw conclusions about the need for a high-quality study of the composition of digital transformation teams, a responsible approach to the appointment of digital transformation managers, as well as the need to develop a unified methodology for teaching the basics of digital transformation, both the teaching staff and civil servants of the Russian Federation. To solve this problem, it is proposed to form a single categorical and terminological apparatus, to define unified requirements and approaches for the appointment of those responsible for digital transformation in state bodies, as well as to develop methodological recommendations that define the main aspects of the organization of the learning process. In order to improve the quality of teaching the basics of digital transformation in the field, it is advisable to develop a course aimed at training the teaching staff. Scope of application. State authorities of the Russian Federation and the subjects of the Russian Federation. State Civil Service of the Russian Federation. Conclusions. The transition to the information society is characterized by the formation of new relationships between the individual and the government, the improvement of the quality of life, the emergence of conditions for business development, the use of innovative solutions. Today, there is a high demand for information technologies in the public sector, government agencies are focused on customer orientation, and actively implement an innovative approach. The process of mastering the digital competencies of state civil servants of the Russian Federation will allow optimizing the organizational work of state structures. Keywords: State Civil Service of the Russian Federation, competencies, digital competencies, digitalization, digital transformation, competence model.

Download Full-text