Workplace flexibility as a paradoxical phenomenon: Exploring employee experiences

2018 ◽  
Vol 72 (2) ◽  
pp. 444-470 ◽  
Author(s):  
Almudena Cañibano

How do employees of dynamic consulting firms deal with their demanding professional environment, where they must be accessible, responsive and flexible seemingly around the clock? This case study of a large consulting firm explores employee experiences of flexible working through the lens of paradox. It finds that flexible working far exceeds the set of approved flexible work arrangements and practices enshrined in formal HR policies. Rather, individuals develop varied perceptions, expectations and ways of organizing flexible working, which emerge and evolve as they accumulate experience in a context where client-focused responsiveness is key. The article argues that flexible working is part of the deeper psychological contract between professional employees and the firm. This allows us to better understand how the paradoxical tensions that characterize workplace flexibility are experienced as evolving combinations of contributions and inducements. Employees manage these tensions in different ways, including vacillating between polar opposites and integrating contradictory elements, creating an overall mental picture of their flexible working experience.

2019 ◽  
pp. 133-160
Author(s):  
Jamie Ladge ◽  
Danna Greenberg

Chapter 6 focuses on the topic of flexible work arrangements. Workplace flexibility is often romanticized as an answer to all the challenges working mothers face. While flexibility can be particularly helpful to working mothers as they integrate work and family, it also introduces new complexities working mothers need to consider. This chapter helps women develop a more comprehensive understanding of workplace flexibility. We start with an overview of the different types of flexibility and some of the benefits and challenges women have experienced with these varied work arrangements. We go on to introduce strategies women can put in place to take advantage of a flexible work arrangement and to ensure they are negotiating workplace flexibility in such a way that they don’t trade flexibility for compensation.


2018 ◽  
Vol 61 (5) ◽  
pp. 808-829 ◽  
Author(s):  
Lindsey Trimble O’Connor ◽  
Erin A. Cech

Flexibility bias and the “ideal worker” norm pose serious disadvantages for working mothers. But, are mothers the only ones harmed by these norms? We argue that these norms can be harmful for all workers, even “ideal” ones—men without caregiving responsibilities who have never used flexible work arrangements. We investigate how working in an environment where workers perceive flexibility bias affects their job attitudes and work-life spillover. Using representative survey data of U.S. workers, we find that perceived flexibility bias reduces job satisfaction and engagement and increases turnover intentions and work-life spillover for all types of workers, even ideal workers. The effects of perceived bias on satisfaction, turnover, and spillover operate beyond experiences with family responsibilities discrimination and having colleagues who are unsupportive of work-life balance. We show that workplace cultures that harbor flexibility bias—and, by extension, that valorize ideal work—may affect the entire workforce in costly ways.


2011 ◽  
Vol 6 (2) ◽  
pp. 120-131 ◽  
Author(s):  
Jason T. Castillo ◽  
Greg W. Welch ◽  
Christian M. Sarver

Compared with resident fathers, nonresident fathers are more likely to be unemployed or underemployed and less likely, when they are employed, to have access to flexible work arrangements. Although lack of employment stability is associated with lower levels of father involvement, some research shows that increased stability at work without increased flexibility is negatively related to involvement. Using data from the Fragile Families and Child Wellbeing Study ( N = 895), the authors examined the relationship between nonresident fathers’ employment stability, workplace flexibility, and father involvement. Results indicate that workplace flexibility, but not employment stability, is associated with higher levels of involvement. Policy and practice implications are discussed.


2015 ◽  
Vol 30 (3) ◽  
pp. 225-238 ◽  
Author(s):  
Lenka Formánková ◽  
Alena Křížková

Purpose – The aim of this paper is to analyse the experience of female part-time professionals with employee and managerial positions with the utilisation of flexible work arrangements in a corporate environment in the country with a full-time dominated work culture. The data represent a rare case study of the work environment in a Czech branch of one multinational company. This paper focusses on the position of female employees working part-time in professional and managerial positions. The reason for such an arrangement is their attempt to combine career and care for pre-school children. This paper evaluates the effects of flexible work policies in an environment where part-time work for female professionals is rarely available and, therefore, precious. In particular, this paper discusses conditions under which these arrangements are available and its impact on gender equality. Design/methodology/approach – The paper represents a rare case-study of an organisational environment. The seven analysed interviews derive from a larger study on the corporate environment which included 35 interviews and a series of participatory observations. In the analysis, the following questions are discussed: What is the position of employees working within flexible working arrangements in a specific corporate culture? Which aspects of flexible working arrangements affect the professional recognition and evaluation of the employees? To what extent and how do flexible working arrangements affect employee satisfaction with their working and private lives? Findings – The data reveal the diverse and often subtle forms of discrimination and exploitation of working mothers, who use the flexible working arrangement as a work-family reconciliation strategy. Female employees working with alternative working arrangements do not have equal bargaining power in comparison to other employees, regardless of whether they are professionals, and sometimes in managerial positions. At the formal level, the part-time professionals are restricted in pay and in access to the company benefits. In the informal relations within the workplace, their work lacks of sufficient recognition of colleagues and superiors. Overall, part-time work for female professionals and managers leads to an entrapment between the needs of their family and the expectations of their employer. Practical implications – The research reveals the practical limitation in introducing policies the work-life reconciliation policies. The results show the need to focus on promoting better conditions for employees working part-time. Also, it shows that managerial and highly demanding professional positions can be executed on a part-time basis if the work environment is open towards accepting this arrangement. Moreover, the findings outline the possibilities of developing workplace practices in the Czech Republic in a woman-friendly direction. Social implications – Specific legislative arrangements should be enacted, providing better protection for employees in non-standard employment. At the same time, the incentives for employers to enable part-time working arrangements should be provided. Originality/value – The amount of research on female professionals working part-time or from home is rather limited in context of the post-communist countries. The paper discusses the “double” tokenism of the women working in the leadership positions and at the same time in flexible working arrangements in the full-time working culture.


Author(s):  
Rachelle Bosua ◽  
Marianne Gloet

People with disabilities face unique challenges accessing and participating in work. From a digital inclusion perspective, an uptake of anywhere working arrangements may hold significant promise for people with disabilities. This qualitative study explored barriers of flexible work for people with disabilities in Australia. The study focused on manager and worker perspectives and findings indicate that both parties face unique challenges to accommodate people with disabilities in flexible work. Barriers encountered by disabled workers seeking access to flexible working arrangements include management attitudes, physical and infrastructure problems, social isolation misconceptions, insufficient flexible work opportunities, and inadequate management knowledge of IT support and reasonable adjustment for people with disabilities. Management issues involve cultural intolerance towards diversity and disability in general, as well as lack of policies and processes that create a supportive environment for people with disabilities who wish to engage in flexible working arrangements.


Author(s):  
Ni Putu Sri Damayanti ◽  
I Gusti Made Suwandana

Flexible work arrangements have been widely used to meet the needs of workers and manage work. Flexible working hours and methods will make it easier for workers to coordinate their work and social schedules. The purpose of this study was to determine the effect of flexible work arrangements and job satisfaction on the productivity of freelancers. The population is all self-employed workers in Bali Province. The sample used in this study was 100 respondents who were collected during the 7 days of the survey. Data collection was obtained from the results of questionnaires which were distributed directly to all entrepreneurs in the province of Bali. Furthermore, to analyze the data used multiple regression analysis. The results of this study indicate that flexible work arrangements effectively affect the productivity of entrepreneurs. The reaction of the freelancers is that they believe that through this work system, they can manage their work schedule more flexibly and become happier and happier. more efficient and closer to the family. Job satisfaction has an impact on work efficiency. It can be seen that there is a significant positive correlation (correlation) between job satisfaction and productivity of freelancers.


2019 ◽  
Vol 48 (3) ◽  
pp. 731-747 ◽  
Author(s):  
Bernice Adei Kotey ◽  
Bishnu Sharma

Purpose The purpose of this paper is to investigate the direct and indirect effects of flexible working arrangements (FWAs) on return on labour (ROL). Design/methodology/approach Data from 4,204 employees and their employers were used to construct regression models to assess separately, the direct relationships between the FWAs and ROL and also the indirect relationships, with job satisfaction and staff turnover as mediating variables, applying Baron and Kenny’s (1986) mediation rules. Findings Flexible work hours significantly and directly increased ROL and indirectly through reduction in staff turnover, while the negative direct effect of job sharing on ROL was indirectly reduced by its positive effect on job satisfaction. Time in lieu of overtime (TOIL) and working from home reduced ROL with the direct negative effects of TOIL on ROL worsened by a reduction in job satisfaction. Practical implications The results suggest that not all FWAs increase ROL and that the direct effects of FWAs on ROL emanate from the efficacy with which work is reallocated in FWA negotiations. The indirect effects derive from employees’ reciprocation of FWAs through improved job satisfaction and turnover. The onus is therefore, on employers to maximise returns from FWAs through efficient work reallocation during negotiations. Originality/value The study makes a contribution by examining the direction of effects of FWAs on ROL and the pathways (direct and indirect) by which the effects occur. Research in this area has hitherto considered subjective and qualitative performance measures. FWAs, such as job sharing and TOIL, which are rarely considered in the literature, are covered in the study.


Author(s):  
Maria Jacinta Arquisola ◽  
Liswandi Liswandi ◽  
Erny Hutabarat ◽  
Fitri Choerunnisa Fauzi

The objective of the study is to assess how industry professionals perceive the implementation of flexible work arrangements (FWA) and what challenges are likely to enable or hinder its adoption in Indonesian companies. We conducted an intensive qualitative study for three months, guided by phenomenology, with 15 industry professionals representing multi-sectorial industries, as respondents. Laddered open-ended interviewing using two series of focus group discussions was employed. Thematic analysis was used to analyze the data. Our findings show that industry professionals are in favor of FWA due to the many benefits it could bring to the employees like work-life balance, health and safety, flexible hours, convenience and comfort, and efficiency in the utilization of office space facilities.


2020 ◽  
Vol S.I. (1) ◽  
pp. 168-176
Author(s):  
Takupiwa Nyanga ◽  
◽  
Andrew Chindanya ◽  

The purpose of this study was to analyze the implication of COVID 19 on job satisfaction among workers in SMEs in Zimbabwe. A purely qualitative study was undertaken to establish how COVID 19 affects the attitude of workers towards their work. The study utilized a multiple case study design with an interview being utilized as the main data collection tool. Data was collected from a sample of 20 (n=20) participants who were selected using purpose sampling approach. Data was analyzed using a combination of thematic analysis and descriptive analysis. The study found out that COVID 19 significantly affects job satisfaction among workers in SMEs. COVID 19 resulted in the decrease in workers’ salaries, employment opportunities and job security. The study also found out that COVID 19 increases employee stress due to fear of contracting the disease and propel poor working conditions for workers in SMEs. It was therefore recommended that employers should lay special emphasis on ways and strategies that protect workers from contracting COVID 19. The measures and strategies which can be used to promote employee satisfaction during the COVID 19 pandemic include among others giving workers risk allowances, creating a safe work environment, provide personal protective equipment to workers and employing flexible work arrangements


2019 ◽  
Vol 60 (3) ◽  
pp. 450-459 ◽  
Author(s):  
Anushiya Vanajan ◽  
Ute Bültmann ◽  
Kène Henkens

Abstract Background and Objectives Given their increasing prevalence with age, chronic health conditions (CHCs) are substantially affecting older workers and organizations. An important question is whether and how flexible work arrangements and organizational climates may help to reduce the work limitations experienced by older workers. Grounded on the Job Demand–Resource model, we hypothesize that access to flexible work arrangements (working-time flexibility, workplace flexibility, phased retirement) and supportive organizational climates (healthy ageing climate, psychological safety climate) are vital job resources that are associated with fewer health-related work limitations among older workers experiencing CHCs. Research Design and Methods Multilevel data were collected among 5,419 older workers (60–65 years) in 624 organizations in the Netherlands. Perceived health-related work limitations of older workers diagnosed with arthritis (N = 2,330), cardiovascular disease (N = 720), and sleep disorders (N = 816) were analyzed. Results Multilevel ordered logistic regression analyses revealed that perceived access to flexible working hours and a psychologically safe organizational climate was associated with fewer health-related work limitations among older workers with CHCs. Discussion and Implications Facilitating longer working lives is a key policy challenge within organizations, in particular if older workers are constraint by CHCs. This study shows that offering flexible working hours and ensuring a psychologically safe climate, where older workers with health issues are inclined to share their work needs and preferences, are likely to contribute to healthy ageing in the workplace.


Sign in / Sign up

Export Citation Format

Share Document