Dispute Resolution and the Modernization of the Public Services in Britain: The Case of the Local Government Pay Commission

2008 ◽  
Vol 50 (4) ◽  
pp. 612-629 ◽  
Author(s):  
Ian Kessler ◽  
Linda Dickens
Keyword(s):  
Local Government ◽  
Dispute Resolution ◽  
Public Services ◽  
The Public

A new page? The public library in austerity

2020 ◽  
pp. 227-248
Author(s):  
Emma Davidson
Keyword(s):  
Local Government ◽  
Social Security ◽  
Public Services ◽  
Marked Decrease ◽  
Public Library ◽  
The Public ◽  
Communal Space ◽  
Clear Shift ◽  
The Uk

This chapter demonstrates how, in the UK, austerity has not been limited to the provision of social security. Most government departmental budgets were cut and there was a clear shift in responsibility from central to local government, which also had its budgets slashed. The cuts to local government have also resulted in a marked decrease in the provision of key services. The chapter finds that libraries can be important spaces for support workers to meet clients, as well as for those with fewer resources to access computers, books, or simply a safe communal space outside of their home. Future lack of investment in universal public services may perpetuate and further widen the inequalities in access to these resources.

scholarly journals Evaluación ciudadana del desempeño de la Gestión Pública Municipal

2017 ◽  
Vol 7 (13) ◽  
Author(s):  
Graciela Delgadillo ◽  
Jorge Castillo
Keyword(s):  
Local Government ◽  
Public Management ◽  
Public Services ◽  
Public Information ◽  
Government Performance ◽  
Public Performance ◽  
Nuevo Leon ◽  
The Public ◽  
Nuevo León ◽  
The Impact

Key words: Access to public information, citizen’s perception, local government, public performance evaluation, public services effectivenessAbstract. This article presents the result of a study whit the objective to identify and measure the impact of the factors that the citizens uses to evaluate the public management performance in a specific territorial and temporary space in the sphere of action of local government. With a sample of 250 Mexican citizens that normally live in Guadalupe, Nuevo Leon, Mexico conformed by 126 (50,4%) women of between 23 and 73 years with a mean of 43 years old and 124 (49,6%) men of between 18 and 71 years with a mean of 38 years old,the most important findings allowed to identify the factors that mainly influence the evaluation that the citizen does about the local government performance are: the effectiveness of the public services, the honesty of the public workers and the accountability just only linked to the access of public information. The study also offers evidence that confirm variation does not exist between men and women in their way of local government performance evaluation.Palabras clave: Acceso a la información pública, desempeño de la gestión pública, efectividad de servicios públicos, gobierno municipal, percepción ciudadanaResumen. Este artículo presenta los resultados de un estudio cuyo objetivo fue el de identificar y medir el impacto de los factores que utiliza el ciudadano para evaluar el desempeño de la gestión pública en un espacio territorial y temporal especifico referido a la esfera de acción del gobierno municipal. Con una muestra de 250 ciudadanos mexicanos que habitualmente residen en Guadalupe, Nuevo León, México conformada por 126 (50.4%) mujeres de entre 23 y 73 años con una media de edad de 43 años y 124 (49.6%) hombres de entre 18 y 71 años con una media de edad de 38 años, los hallazgos más importantespermitieron identificar que los factores que mayormente influyen en la evaluación que el ciudadano hace sobre el trabajo que realiza su gobierno municipal son: la efectividad de los servicios públicos, la honestidad de los servidores públicos y la rendición de cuentas referida solo como el acceso a la información pública. El estudio ofrece también evidencia de que noexiste variación en la forma en que los hombres y las mujeres evalúan el desempeño de la gestión pública municipal.

scholarly journals PENGELOLAAN PENGADUAN MASYARAKAT KOTA BEKASI (BEKASI CITY PUBLIC COMPLAINTS MANAGEMENT )

1969 ◽  
Vol 10 (3) ◽  
Author(s):  
Witra Apdhi Yohanitas dan Teguh Henry Prayitno
Keyword(s):  
Local Government ◽  
Public Services ◽  
Good Governance ◽  
Management Model ◽  
The Public ◽  
Government Services ◽  
The Government ◽  
The Right ◽  
The City ◽  
Descriptive Method

One manifestation of good governance is the availability of infrastructure that providing information and take into account of people's expectations, so that it can be used to improvethe performance of government services. Basically, public has the right to use the complaints media if the performance of the government is not in line with public prospects. By giving an example of complaints managements and policiesthat are applied in the city of Bekasi as a benchmark that can be copied or replicated in other agencies. This study utilize exploratory descriptive method that link with regulationin order to explain the complaint in a straightforward and structured. Bekasi city has packed a system of provision of information and public complaints by utilizing technology which is the website and the SMS center. In addition, to support the success of the public services, Bekasi provides clear rules related to the provision of information and public complaints, and organizingtransparency complaint data and simple management. Model that performed by Bekasi Local Government is quite simple, therefore it can be duplicated/ replicated in other local governments.Keywords: complaint management, Bekasi City, website, sms center, community expectationsSalah satu wujud pemerintahan yang baik adalah tersedianya sarana dan prasarana untuk pemberian informasi, mendengar dan memperhatikan harapan masyarakatsehingga dapat menjadi perbaikan pelayanan dan kinerja pemerintah.Masyarakat berhak menggunakan media pengaduan jika kinerja pemerintah tidak sesuai dengan harapannya. Pemberian contoh pola pengaduan yang diterapkan di kota Bekasi dan memberikan beberapa contoh kebijakan yang ditempuh agar pengelolaan pengaduan yang diterapkan dapat berjalan sesuai dengan yang diinginkan diharapkan pengelolaan pengaduan kota Bekasi dapat menjadi pembanding yang dapat dicontoh atau direplikasi instansi lain.Melalui Metode deskriptif eksploratifterhadap peraturan dipilih untuk menjelaskan pengaduan secara lugas dan terstruktur. Kota Bekasi telah mengemas suatu sistem pelayanan penyediaan informasi dan pengaduan masyarakat dengan memanfaatkan sarana teknologi yaitu situs web dan sms center.Selain itu, untuk menunjang keberhasilan pelayanannya, kota Bekasi memberikan aturan yang jelas terkait pemberian informasi dan pengaduan masyarakat, dan melakukan transparansi data pengaduan serta manajemen yang sederhana. Model yang dilakukan cukup sederhana, maka pengelolaan pengaduan yang dilakukan oleh kota Bekasi dapat ditiru/ direplikasi didaerah lain.Kata Kunci: pengelolaan pengaduan, Kota Bekasi, situs web, sms center, harapan masyarakat

scholarly journals Apresiasi Masyarakat Miskin Terhadap Layanan Sosial Dasar Pemerintah

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Nihayatus Sholichah
Keyword(s):  
Local Government ◽  
Social Services ◽  
Public Service ◽  
Public Services ◽  
Direct Access ◽  
The Public ◽  
Fishing Villages ◽  
Food Education ◽  
The Government

Changes in the role of local government as stipulated in Law No. 23/2014 on Local Government, demanding the role of public services for quality local government to the community. In addition, the demand for public services as the rights of citizens who have direct access to the Government brings impacts on climate change in the Local Government, especially as a state servant and community service. Especially when associated with one of the factors that affect the success of an organization, which is oriented to the public service, namely its success in performing the service function to the public (public service) either in the form of goods or services in accordance with the desired needs. The phenomenon that occurs in the fishing community shows that, the level of welfare of life is low. Difficulties in overcoming the problems of daily living and poverty have made people in fishing villages have to bear the burden of life that can not be ascertained when the end. As a result of poverty, there is a difficulty in accessing services in the field of basic social services from the Government which includes food, education and health. Keywords: People's Appreciation, Poverty, Government

The Normative Base of Local Government

2016 ◽  
pp. 24-41
Author(s):  
Rusen Keles
Keyword(s):  
Local Government ◽  
Public Services ◽  
Central Government ◽  
Small States ◽  
Single Center ◽  
Local Authorities ◽  
The Public ◽  
Efficient Performance ◽  
The Social ◽  
Public Entity

International Encyclopaedia of the Social Sciences defines local government as a public entity which is a sub-unit of a state or of a region, charged with the determination and carrying out of certain public policies in a relatively small territory. Local authorities are created to respond to certain needs of the inhabitants in local communities. These are mainly administrative, political and social factors. Leaving aside a few exceptionally small states, carrying out of all the public services from a single center is almost impossible. In order to ensure efficient performance of public services and to avoid both “appoplexy” at the center on one hand, and “anemia” in the periphery, there is a need to reduce the load on the shoulders of the central government and to take necessary measures to strengthen local authorities.

The International Cooperation of Businesses in order to Improve Local Public Services

2017 ◽  
Vol 15 (4) ◽  
pp. 869-887
Author(s):  
Leyla Angélica Sandoval Hamón ◽  
Fernando Casani
Keyword(s):  
Local Government ◽  
Qualitative Analysis ◽  
International Cooperation ◽  
International Business ◽  
Public Services ◽  
Government Policies ◽  
The Public ◽  
Local Public Services ◽  
The World ◽  
New Models

Changes in local government policies about the management of public services has been the focus of many investigations all around the world. However, what has not been studies is how some of the new models have relied upon international business alliances in order to improve the public services provided. A qualitative analysis, based on case studies of alliances between Colombian and Spanish companies, have been performed to help address this question. The results indicate that the changes in local policies have not only improved the public services but, with the agreements signed, a strong and agile partnership has been achieved.

scholarly journals Gender Equality at the Agriculture Office in Kabupaten Enrekang

2019 ◽  
Vol 3 (2) ◽  
pp. 100-105
Author(s):  
Suparman Suparman
Keyword(s):  
Local Government ◽  
Data Collection ◽  
Gender Equality ◽  
Qualitative Method ◽  
Public Services ◽  
The Public ◽  
Depth Interviews ◽  
People’S Perceptions

Gender Equality in Enrekang District (Case Study of Agricultural Service Personnel). This study aims to determine how people's perceptions of gender equality in the Agriculture Office of Enrekang District; and to find out the extent of gender equality in the Agriculture Office of Enrekang District. This type of research is a descriptive qualitative method; data collection is used by observation, in-depth interviews, documentation techniques from the results of photographs and archives owned by the local government. In this study, the target of the study was the first employee of the Agriculture Office of Enrekang District, the second community considered to be able to provide information or data in accordance with the research. The results of this study indicate that gender equality in public services, especially the Agriculture Office of Enrekang District, has not yet become a reality. This is evidenced that the number of employees with a ratio of the number of men is 89 (66%) people and the number of women is 45 (34%) people. The results of interviews with the community showed that support for gender equality, women's freedom to express opinions and work outside, especially working at the Agriculture Office in Enrekang District. The implication of the study were expected to provide knowledge about gender equality in the profession and provided understanding to the public about the role of women in the community.

scholarly journals Samodzielność finansowa gmin w kontekście realizacji dochodów budżetowych

2017 ◽  
Vol 5 (4) ◽  
pp. 51-60
Author(s):  
Anna Milewska
Keyword(s):  
Public Finance ◽  
Local Government ◽  
Public Administration ◽  
Local Governments ◽  
Public Services ◽  
Financial Independence ◽  
The Public ◽  
Independent Entity

Local government in Poland functions as an independent entity in the public finance sector. It performs tasks (most often taking the form of public services) for its residents on its own responsibility. For this purpose, this unit is obliged to organize financial guarantee the implementation of both (own and commissioned tasks in the field of public administration). While in the second case, as a rule, can count on support in the form of targeted subsidies from the central budget, local government should secure own tasks independently. This means that local governments have the possibility (in the aspect specified by legal acts) for financial independence in terms of organizing and collecting budget revenues.

The Normative Base of Local Government

2018 ◽  
pp. 416-433
Author(s):  
Rusen Keles
Keyword(s):  
Local Government ◽  
Public Services ◽  
Central Government ◽  
Small States ◽  
Single Center ◽  
Local Authorities ◽  
The Public ◽  
Efficient Performance ◽  
The Social ◽  
Public Entity

International Encyclopaedia of the Social Sciences defines local government as a public entity which is a sub-unit of a state or of a region, charged with the determination and carrying out of certain public policies in a relatively small territory. Local authorities are created to respond to certain needs of the inhabitants in local communities. These are mainly administrative, political and social factors. Leaving aside a few exceptionally small states, carrying out of all the public services from a single center is almost impossible. In order to ensure efficient performance of public services and to avoid both “apoplexy” at the center on one hand, and “anemia” in the periphery, there is a need to reduce the load on the shoulders of the central government and to take necessary measures to strengthen local authorities.

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