scholarly journals A Profile-Based Approach to Understanding Social Exchange: Authentic Tour-Guiding in the Sharing Economy

2021 ◽  
pp. 004728752110626
Author(s):  
Endrit Kromidha ◽  
Martin Gannon ◽  
Babak Taheri
Keyword(s):  
Social Exchange ◽  
Ad Hoc ◽  
Inductive Reasoning ◽  
Sharing Economy ◽  
Tourism Industry ◽  
Tour Guide ◽  
Social Exchanges ◽  
Travel And Tourism ◽  
Tour Guides ◽  
Tourism Service

Authenticity in travel and tourism research is often explored at the tangible-existential nexus. However, the collaborative forces embedded within digital sharing economy platforms draw attention to how the promise of social exchange can stimulate authentic consumption. The role of tour guides has evolved accordingly, from professional designation to self-acquired identity enacted ad-hoc. This study therefore applies a deductive-inductive approach—investigating over 100,000 tour guide profiles on the digital sharing economy platform showaround.com —to frame authenticity as the diverse manifestation of promised social exchanges. Combining automated qualitative analysis for large datasets with manual inductive reasoning, the findings identify four types of authenticity demonstrated within sharing economy tour guide profiles: situational, natural, personal, and positional. Doing so extends established understanding of tangible-existential and sincere-trustworthy tourism industry authenticity by capturing social exchanges in dynamic contexts; acknowledging the diverse nature of the promise of authentic tourism service delivery and consumption therein.

scholarly journals Ethics of Tourism Guidance Profession in Saudi Arabia: أخلاقيات مهنة الإرشاد السياحي في المملكة العربية السعودية

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Abeer Mohammed Aati
Keyword(s):  
Integrated Approach ◽  
Tourism Industry ◽  
University Education ◽  
Professional Organizations ◽  
Tour Guide ◽  
Tour Guides ◽  
Tourism Sector ◽  
General Rules ◽  
General Meaning ◽  
Industry Success

The problem of research is the professional sector's need for tour guides that meet all criteria, especially the standard of ethics and good handling of tourists, and the need to show the tourism guidance in accordance with Islamic Sharia. In light of the problem, this study aimed to enhance and improve the tour guide's belonging to his mission and profession, and to contribute to the development of the society in which he lives, and to promote the tourism sector. Also, to motivate guide's in the tourism sector to adhere to the ethics of this profession because of its impact on tourists and the tourism process. To achieve the objectives of the study, the researcher followed integrated approach. The study showed a set of results, the most important of which are: 1. Ethics is the foundation for the progress, prosperity and advancement of nations. 2. The ethics of the tourism guidance profession shall be based on general rules determined by the rules, regulations and laws for practicing them. 3. The general meaning of the ethics of the tourist guiding profession is based on a set of behavioral standards that tour guides use as a reference to guide their behavior during their performance. 4. The main purpose of the profession of tourism guidance in the Kingdom is to pay attention to the seed of tourism, development and work to strengthen the role of the tour guide in it as one of the pillars and important tributaries in spreading information about his country with pride. 5. The greatest civilizational functions that the tour guide should be aware of is the determination of tourism industry success through: assimilation and respect for different cultures, awareness and care of tourism heritage, integrated knowledge of tourist and historical places, and cooperation in the profession of tourist guidance created a specialization of the tour guide during his work, in order to achieve the desired goals of unity and unnecessary community among individuals during work in the tourism sector. 6. The ethics of the tourist guidance profession has an impact on tour guides since it seeks to spread values and cultures between individuals and society, exchanging traditions and principles and acculturate it among them. The researcher recommended the following: establishing university education centers to prepare and form of tourist guide's character ethically. Awareness-raising towards the establishment of professional organizations that monitor the behavior of tourist guides in this profession and help them to continuously develop themselves professionally, culturally and informationally. The need to learn of languages, especially English; because of its profound impact in this profession

scholarly journals Too Many Meanings: Contestation of Lawang Sewu as a Heritage Tourism Attraction

2019 ◽  
Vol 1 (2) ◽  
pp. 55
Author(s):  
Uswatun Nurul
Keyword(s):  
Qualitative Research ◽  
Heritage Tourism ◽  
Inductive Reasoning ◽  
Tourism Industry ◽  
Tourist Attraction ◽  
Analysis Method ◽  
Analysis Model ◽  
Tour Guides ◽  
Interactive Analysis ◽  
Central Java

Tourism industry utilizes heritage as a tourist attraction. Not only the physical existences, but also the meaning of its heritage, particularly its narrations, are used to gain profit for tourism industry. Lawang Sewu located in Semarang, Indonesia is one heritage which is used by PT KeretaApi Indonesia (PT KAI) as a heritage tourism attraction. This research analyses many meanings or narrations of Lawang Sewu as a heritage tourism attraction. This research has three objectives. First, it aims to identify the meaning of BPCB Central Java, PT KAI, local people, tour guides and tourist interpretations of Lawang Sewu. Second, it aims to discover which stakeholder dominates the narrations presented in Lawang Sewu. Third, it seeks to understand how the dominant stakeholder can govern the narrations. This research is a qualitative research with inductive reasoning. Through the use of interactive analysis model as the data analysis method and hermeneutics approach to draw the conclusion, this research finds that each stakeholder construes the meaning of Lawang Sewu differently. Among the interpretations, PT KAI is the dominant stakeholder found in the presentation of Lawang Sewu to tourists.

PRINSIP KESANTUNAN BERBAHASA ANTARA PEMANDU WISATA DAN WISATAWAN JEPANG DI CANDI PRAMBANAN (KAJIAN ANALISIS PRAGMATIK)

2018 ◽  
Vol 12 (01) ◽  
pp. 65-78
Author(s):  
Annisaa Nurul Atiqah ◽  
Yerika Ayu Salindri
Keyword(s):  
Qualitative Method ◽  
Hindu Temple ◽  
Tour Guide ◽  
Tour Guides ◽  
The World ◽  
Tourism Service ◽  
Source Of Information ◽  
Japanese Tourists ◽  
Descriptive Qualitative

The world of tourism is synonymous with services and services. One of service is tour guide. Tour guides are considered as the main actors in the world of tourism. Service actors interact directly with tourists to explain and provide assistance. Prambanan temple is the largest Hindu temple in Indonesia that holds much history. Therefore tour guide is the first source of information for foreign, especially Japanese. As a provision to communicate with Japanese tourists, need to understand the principle of language politeness in science pragmatic to support the success of communicating. This research uses descriptive qualitative method. Keywords: Tour guide, principles of politeness, pragmatics

Multiple Tour Guide Recommendation for the Sharing Economy

2021 ◽  
Author(s):  
Rikuya Yamamoto ◽  
Yuanyuan Wang ◽  
Masatohi Shibata ◽  
Panote Siriaraya ◽  
Yukiko Kawai
Keyword(s):  
Sharing Economy ◽  
Tour Guide

The impact of COVID-19 pandemic on the psychological needs of tourists: implications for the travel and tourism industry

2021 ◽  
Vol 38 (2) ◽  
pp. 155-166
Author(s):  
Catherine Cheung ◽  
Miki Takashima ◽  
Hyunjung (Helen) Choi ◽  
Huijun Yang ◽  
Vincent Tung
Keyword(s):  
Psychological Needs ◽  
Tourism Industry ◽  
Travel And Tourism ◽  
The Impact

scholarly journals Reputation offsets trust judgments based on social biases among Airbnb users

2017 ◽  
Vol 114 (37) ◽  
pp. 9848-9853 ◽  
Author(s):  
Bruno Abrahao ◽  
Paolo Parigi ◽  
Alok Gupta ◽  
Karen S. Cook
Keyword(s):  
Social Exchange ◽  
Interpersonal Trust ◽  
Sharing Economy ◽  
Reputation Systems ◽  
Global Level ◽  
Independent Population ◽  
Natural Tendency ◽  
The Common ◽  
Experimental Findings ◽  
Social Biases

To provide social exchange on a global level, sharing-economy companies leverage interpersonal trust between their members on a scale unimaginable even a few years ago. A challenge to this mission is the presence of social biases among a large heterogeneous and independent population of users, a factor that hinders the growth of these services. We investigate whether and to what extent a sharing-economy platform can design artificially engineered features, such as reputation systems, to override people’s natural tendency to base judgments of trustworthiness on social biases. We focus on the common tendency to trust others who are similar (i.e., homophily) as a source of bias. We test this argument through an online experiment with 8,906 users of Airbnb, a leading hospitality company in the sharing economy. The experiment is based on an interpersonal investment game, in which we vary the characteristics of recipients to study trust through the interplay between homophily and reputation. Our findings show that reputation systems can significantly increase the trust between dissimilar users and that risk aversion has an inverse relationship with trust given high reputation. We also present evidence that our experimental findings are confirmed by analyses of 1 million actual hospitality interactions among users of Airbnb.

The influence of tour guides’ service quality on tourists' tour guide stigma judgment: An asian perspective

2021 ◽  
Vol 48 ◽  
pp. 551-560
Author(s):  
Yaoqi Li ◽  
Yaya Song ◽  
Mianqian Wang ◽  
Tzung-Cheng (T.C.) Huan
Keyword(s):  
Service Quality ◽  
Tour Guide ◽  
Tour Guides

Coping Mechanisms of Hospitality Industry Workers in a Tourism Destina-tion during the Covid-19 Pandemic

2021 ◽  
Vol 2 (12) ◽  
pp. 1410-1415
Author(s):  
Bezaleel Joy Murchante Danay ◽  
Zephaniah Dela Cruz Danay ◽  
Cherry Colesio Escarilla ◽  
Jimmy Bernabe Maming
Keyword(s):  
Hospitality Industry ◽  
Coping Mechanisms ◽  
Tourism Industry ◽  
Case Study Method ◽  
Key Informants ◽  
Travel And Tourism ◽  
Tourism Sector ◽  
Hospitality Workers ◽  
Different Levels

The Covid-19 pandemic brought massive devastations to the different levels of society. The World Travel and Tourism Council had recently warned that Covid-19 pandemic could lead to a cut of 50 million jobs worldwide in the travel and tourism industry. A study conducted by Oxford reveals that Asia will be vilest to be affected by the pandemic and it would take time to recover its economy (Dogra, 2020). This means a wider and greater impacts to the different industries including the tourism sector. The study aims to explore the coping mechanisms of hospitality industry workers in Boracay Island during the Covid-19 pandemic particularly on their experiences during the Covid-19 pandemic and to determine the coping mechanisms of hospitality workers in Boracay Island being affected by the pandemic. The case study method through a qualitative analysis using Robert Yin's approach in the data analysis procedure to explore the data from the experiences of the key informants from the hospitality industry was used. Themes came out from the construct of the key informants like (1) hospitality industry workers experienced mental health, social, and economic issues, (2) The pandemic opens new opportunities and ways to cope with its effects. The output of this research is the proposed Danay, Danay, Escarilla, and Maming Model for Coping Mechanisms of Hospitality Industry workers during the Covid-19 Pandemic.

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