scholarly journals The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

2020 ◽  
Vol 47 (1) ◽  
pp. 317-343 ◽  
Author(s):  
Nils C. Köbis ◽  
Ivan Soraperra ◽  
Shaul Shalvi
Keyword(s):  
Global Economy ◽  
Service Providers ◽  
Empirical Work ◽  
Sharing Economy ◽  
Third Parties ◽  
Future Research ◽  
Psychological Consequences ◽  
Negative Consequences ◽  
For Profit ◽  
Managerial Implications

The sharing economy is estimated to add hundreds of billions of dollars to the global economy and is rapidly growing. However, trust-based commercial sharing—the participation in for-profit peer-to-peer sharing-economy activity—has negative as well as positive consequences for both the interacting parties and uninvolved third parties. To share responsibly, one needs to be aware of the various consequences of sharing. We provide a comprehensive, preregistered, systematic literature review of the consequences of trust-based commercial sharing, identifying 93 empirical papers spanning regions, sectors, and scientific disciplines. Via in-depth coding of the empirical work, we provide an authoritative overview of the economic, social, and psychological consequences of trust-based commercial sharing for involved parties, including service providers, users, and third parties. Based on the aggregate insights, we identify the common denominators for the positive and negative consequences. Whereas a well-functioning infrastructure of payment, insurance, and communication enables the positive consequences, ambiguity about rules, roles, and regulations causes non-negligible negative consequences. To overcome these negative consequences and promote more responsible forms of sharing, we propose the transparency-based sharing framework. Based on the framework, we outline an agenda for future research and discuss emerging managerial implications that arise when trying to increase transparency without jeopardizing the potential of trust-based commercial sharing.

Value Co-Creation in Cloud Services

2013 ◽  
pp. 74-91 ◽  
Author(s):  
Ammar Rashid ◽  
William Yu Chung Wang ◽  
Felix B. Tan
Keyword(s):  
Service Providers ◽  
Practical Experience ◽  
Cloud Services ◽  
Future Research ◽  
Research Directions ◽  
Technical Aspects ◽  
Creation Process ◽  
Managerial Implications ◽  
Future Research Directions

In recent years, there has been considerable interest in cloud services in academic literature. Most research in this area has focused on the technical aspects of designing and implementing cloud services, with few studies focusing on understanding the value of cloud services and the processes by which consumer and service providers engage each other to co-create these services. This chapter explains the co-creation processes, and, the role of consumer in the value co-creation process of cloud services. It incorporates extant marketing and information systems literature, industry reports, and practical experience reflections to highlight the significance of cloud services. The drivers of co-creation are explored with the description of co-creation processes and the underlying factors involved in value co-creation of cloud services. The chapter concludes by outlining the opportunities associated with the development of cloud services, noting future research directions and discussing academic and managerial implications.

From third party to significant other for service encounters: a systematic review on third-party roles and their implications

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Liliane Abboud ◽  
Nabila As'ad ◽  
Nicola Bilstein ◽  
Annelies Costers ◽  
Bieke Henkens ◽  
...  
Keyword(s):  
Systematic Review ◽  
Service Providers ◽  
Third Parties ◽  
Third Party ◽  
Future Research ◽  
Service Encounters ◽  
Significant Other ◽  
Content Type ◽  
Final Sample ◽  
Systematic Knowledge

PurposeDyadic interactions between customers and service providers rarely occur in isolation. Still, there is a lack of systematic knowledge about the roles that different types of nontechnological third parties – that is, other customers, pets, other employees and other firms – can adopt in relation to customers and service providers during encounters. The present study aims to unravel these roles and highlight their implications for customers, service providers and/or third parties.Design/methodology/approachThis research relies on a systematic review of literature in the Web of Science using a search string pertaining to the research study’s objectives. In total, 2,726 articles were screened by title and abstract using clear inclusion and exclusion criteria, thereby extracting 189 articles for full-text eligibility. The final sample consisted of 139 articles for coding and analysis.FindingsThe analyses reveal that other customers, pets, other employees and other firms can adopt five roles: bystander, connector, endorser, balancer and partner. Each role has different implications for customers, service providers and/or third parties. Additionally, the five roles are associated with distinct constellations of the customer, the service provider and the third party. These roles and constellations are dynamic and not mutually exclusive.Originality/valueThis research contributes to the service encounter literature by providing a thorough understanding of the various third-party roles and their implications for customers, service providers and/or third parties during encounters. As such, this research sheds light on the conditions under which third parties become “significant others” in service encounters and identifies avenues for future research.

scholarly journals Examining recent research in the field of sharing economy in tourism

Tourism ◽  
2020 ◽  
Vol 68 (4) ◽  
pp. 402-414
Author(s):  
Danijela Ferjanić Hodak ◽  
Vanja Krajinović
Keyword(s):  
Local Community ◽  
Service Providers ◽  
Qualitative Content Analysis ◽  
Tourism Development ◽  
Negative Attitude ◽  
Sharing Economy ◽  
Economic Benefits ◽  
Future Research ◽  
Current State ◽  
Negative Impacts

Sharing economy has become a rather troublesome concept and business model in the process of tourism development during the recent years. Despite its undoubtful economic benefits for service providers and consumers, there are numerous negative impacts which can be related to the sharing economy, ultimately leading to unsustainable tourism development on destination level. In general, sharing economy can be attributed numerous benefits, but in terms of tourism, it recently became closely related to the issue of overtourism, thus becoming one of the initiators of negative attitude of the local community towards the future tourism development. Therefore, the concept of sharing economy has been in the focus of numerous researchers during the last several years, with increasing number of papers being published since 2016. This research is focused on analyzing the evolution and importance of sharing economy within the tourism study. The focus is given to the bibliographic analysis of journal articles within the “sharing economy in tourism” search. Additionally, based on qualitative content analysis the aim is to identify current state of the research in this field and to determine research gap with respect to the issue of overtourism and to identify future research potentials.

scholarly journals Typology and Unified Model of the Sharing Economy in Open Innovation Dynamics

2019 ◽  
Vol 5 (4) ◽  
pp. 102 ◽  
Author(s):  
Yeji Kim ◽  
Minhwa Lee
Keyword(s):  
Global Economy ◽  
Industrial Revolution ◽  
Sharing Economy ◽  
Unified Model ◽  
Economic Activities ◽  
Economic Agents ◽  
For Profit ◽  
Fourth Industrial Revolution ◽  
Innovation Dynamics ◽  
Information Materials

The sharing economy is emerging as one of the hottest issues of the Fourth Industrial Revolution. The ownership paradigm was dominant during the First and Second Industrial Revolutions, so the formation of the sharing economy was almost non-existent, but it has grown to 5% of the global GDP during the Third Industrial Revolution as the sharing paradigm became prominent. It is expected that the scale of the sharing economy will reach up to 50% of the global economy by 2025 as the online to offline convergence (O2O) phenomenon (GE, 2012). The sharing economy is generally considered complex, diverse, and simply chaotic territory due to its various meanings or types despite its importance. In short, there is a great need to do more research to develop a unified model of the sharing economy. Our study defines sharing economy as “an activity where economic agents share economic objects together to create values”. The KCERN Sharing Economy Cube Model presented in the study is a unified model where the subjects of sharing—supply, market platform, demand, etc.—share the objects of sharing—information, materials, relations, etc.—in order to engage in economic activities, both for profit and nonprofit, to create values. The model reflects all these activities and encompasses all the other definitions of the sharing economy. This study aims to systematically draw a roadmap for the national sharing economy in the ongoing Fourth Industrial Revolution era based on the integrative sharing platform economy model.

Critiques and further directions for fraud studies

2020 ◽  
Vol 27 (2) ◽  
pp. 323-335 ◽  
Author(s):  
Ach Maulidi
Keyword(s):  
Social Cognitive Theory ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Empirical Work ◽  
Future Research ◽  
Effective Prevention ◽  
Content Type ◽  
Psychological Mechanisms ◽  
Cognitive Reasoning ◽  
Managerial Implications

Purpose The purpose of this study is to reconstruct the use of disposition variables as determinants of fraudulent behaviours. It is hoped, it stimulates our critical understanding of psychological aetiology on individual’s intention to perpetrate partial fraud or to co-offend. Design/methodology/approach This study was developed as a reflection of empirical work conducted in Indonesia public sectors. Findings By suggesting the important process of individual’s cognitive reasoning, this study identifies that there is an overlooked process made by prior studies in terms of personality traits as a strong predictive power for individual’s intention to commit fraudulent behaviours or white-collar crimes. This study argues that they should not be independently predictive of fraud behaviours. This study acknowledges that in the prediction of social behaviours, whether fraudulent behaviours or not, there are no absolute answers to or analyses of it. However, it is instructive to consider social cognitive theory in elucidating the psychological pathways associated with fraudulent behaviours. This is because it can bridge an appropriate lens in positioning personalised behaviours as a predictor of perpetrating fraudulent behaviours. Then, this study does not have any serious concerns about how many antecedents influence behaviours of intention to perform wrongdoings. However, the functioning of individual cognitive reasoning should not be ignored. Both theoretical and managerial implications from this study are discussed to suggest alternative theories on causes of fraudulent behaviours. Practical implications This study uses social cognitive theory as a basis of analysis. Through a simple analysis, a different perspective of treating the antecedents of fraud has been proposed, so that it can be used to develop more effective intervention that can deter fraudulent behaviours within an organisation. Originality/value This study theoretically explores psychological mechanisms or pathways related to the functioning of individual’s reasoning. Then, this study proposes the critiques, in which it is intended to stimulate another research on deepening and broadening a theory of fraud. In short, this study importantly also offers recommendations and opportunities for future research and organisations to develop effective prevention that can deter fraudulent behaviours.

On Some Misconceptions Concerning Digital Banking and Alternative Delivery Channels

2016 ◽  
Vol 12 (3) ◽  
pp. 1-16 ◽  
Author(s):  
Aijaz A. Shaikh ◽  
Heikki Karjaluoto
Keyword(s):  
Service Providers ◽  
Future Research ◽  
Telecommunication Sector ◽  
Policy Makers ◽  
Study Results ◽  
Managerial Implications ◽  
Industry Policy ◽  
Definition Of ◽  
Financial Transactions ◽  
Alternative Delivery

A great deal of conceptual confusion surrounds the notions of digital banking and innovative alternative delivery channels that support banking and other financial transactions globally. The authors contend that the concepts of digital banking and associated delivery channels are ambiguous and restrictive; their usability has been undermined and their purpose and objective have, to a large extent, been misunderstood. Against this backdrop, the authors offer an inclusive definition of digital banking and delivery channels and provide logical explanations of these terms that can benefit scholars, the telecommunication sector, the banking industry, policy makers, and service providers (in terms of developing digital banking and marketing strategies). This article discusses the theoretical and managerial implications of the study results and presents recommendations for future research.

Sharing economy: a review of the literature and a framework for future research

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xuequn Wang ◽  
Xiaolin Lin ◽  
Amjad Abdullat
Keyword(s):  
Current Literature ◽  
Design Methodology ◽  
Service Providers ◽  
Sharing Economy ◽  
Future Research ◽  
Review Of The Literature ◽  
Content Type ◽  
Future Studies ◽  
Road Map ◽  
Technical Factors

Purpose As sharing economy has become increasingly popular, researchers from various disciplines begin to pay more attention to this important phenomenon. However, the current literature is fragmented and lacks a framework to integrate previous studies and guide future research. This study aims to systematically review the literature to better understand what one knows and what one need to know about sharing economy and provide a road map for future research in the context of sharing economy. Design/methodology/approach A systematic review was conducted with EBSCO and science direct database. In total, 91 studies were identified. Findings The review shows that previous studies focus on different stakeholders, including consumers, peer service providers, platform providers, and competitors. The authors further identify the main topics and limitations of the literature (integrated into a framework) and provide possible directions for future studies. For example, the authors find that few studies have examined individual and technical factors. The findings also show that consumers’ other activities and outcomes have received little attention. To address these limitations, future studies that examine how individual and technical characteristics influence sharing economy’s usage intention/behaviors are suggested. The authors also suggest future studies to explore other activities during the process of sharing economy services. Research limitations/implications The framework and directions provided can further the sharing economy research by addressing important gaps in the current literature. Originality/value This review identifies many opportunities for researchers to better understand the phenomenon of sharing economy.

scholarly journals The sharing economy and management of a sustainable environment in the tourism sector on a global scale

Turyzm ◽  
2019 ◽  
Vol 29 (2) ◽  
pp. 19-22
Author(s):  
Ruhet Genç
Keyword(s):  
Environmental Sustainability ◽  
Global Economy ◽  
Service Providers ◽  
Global Scale ◽  
Sharing Economy ◽  
Ecological Sustainability ◽  
Collaborative Consumption ◽  
Sustainable Environment ◽  
Tourism Sector ◽  
The Impact

The paper will discuss the impact of development of sharing economy on ecological sustainability for the tourism sector at global scale since the main focus in the literature is generally limited to economic and social impacts. It will provide a mathematical model in order to measure the impact of the sharing economy on the welfare of individuals who take part in particular tourism destinations as well as providing benefits for other individuals as a positive external outlook. The development of the model will be dependent on the findings obtained in this study. The results will show that the sharing economy together with collaborative consumption in the tourism sector is an increasing trend in global economy that contributes to ecological sustainability as well. By sharing the means of production, transportation, communication etc both tourists and service providers are capable of decreasing their ecological footprints. In conclusion the paper will contribute to the literature by filling a gap with respect to the lack of connection between environmental sustainability and sharing economy in tourism sector.

scholarly journals Every Story Has Two Sides: Co-Production in the Financial Service Industry

2018 ◽  
Vol 4 (1) ◽  
pp. 6
Author(s):  
Li-Wei Wu
Keyword(s):  
Job Stress ◽  
Employee Satisfaction ◽  
Service Industry ◽  
Service Providers ◽  
Dark Side ◽  
Service Research ◽  
Negative Consequences ◽  
Self Monitoring ◽  
Service Employees ◽  
Managerial Implications

Co-production is an important process that alters value creation and improves relationships between service providers and their customers. Much service research has emphasized the importance of service employees as boundary spanners that interact with customers by co-production. Service employees frequently engage in co-production requirements. Such practice allows customers and service employees to access and leverage resources residing in their relationships. Clearly, marketing literature focuses on the bright side of co-production. Nevertheless, the costs and potential negative consequences associated with the dark side of co-production must be further considered. Therefore, this study aims to present a conceptual framework that explores the relationships among co-production, co-production enjoyment, co-production intensity, service effort, job stress, and employee satisfaction, and their effects on customer satisfaction. Furthermore, this study seeks to propose how the effects of co-production on co-production enjoyment, co-production intensity, service effort, job stress depend on the self-efficacy of customers and self-monitoring by service employees. This study provides interesting theoretical insights and valuable managerial implications as regards the positive and negative aspects of co-production and encourage service employees to perform service effort while minimizing job stress. Most importantly, this study provides an understanding of the specific process of co-production to enhance customer and employee satisfaction.

Value Co-Creation in Cloud Services

2015 ◽  
pp. 98-115
Author(s):  
Ammar Rashid ◽  
William Yu Chung Wang ◽  
Felix B Tan
Keyword(s):  
Service Providers ◽  
Practical Experience ◽  
Cloud Services ◽  
Future Research ◽  
Research Directions ◽  
Technical Aspects ◽  
Creation Process ◽  
Managerial Implications ◽  
Future Research Directions

In recent years, there has been considerable interest in cloud services in academic literature. Most research in this area has focused on the technical aspects of designing and implementing cloud services, with few studies focusing on understanding the value of cloud services and the processes by which consumer and service providers engage each other to co-create these services. This chapter explains the co-creation processes, and, the role of consumer in the value co-creation process of cloud services. It incorporates extant marketing and information systems literature, industry reports, and practical experience reflections to highlight the significance of cloud services. The drivers of co-creation are explored with the description of co-creation processes and the underlying factors involved in value co-creation of cloud services. The chapter concludes by outlining the opportunities associated with the development of cloud services, noting future research directions and discussing academic and managerial implications.

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