scholarly journals Performance-based policy in offender rehabilitation: Limitation or innovation for front-line workers in Liaison and Diversion services?

2020 ◽  
Vol 67 (3) ◽  
pp. 198-213
Author(s):  
Paulo Rocha ◽  
Ann-Karin Holmen
Keyword(s):  
Public Service ◽  
Qualitative Case Study ◽  
Offender Rehabilitation ◽  
Front Line ◽  
Public Funds ◽  
Scarce Resources ◽  
Street Level ◽  
Front Line Workers ◽  
The Impact

In recent years, the English government has been using competitive elements in the process of allocating public funds through policy. Front-line workers struggle with the limitations imposed by such a model. A qualitative case study was conducted to investigate the impact of a new performance-based policy on front-line workers of a public service called Liaison and Diversion. The findings demonstrated that professionals have been adapting the policy to local circumstances found at the street level. We argued that adaptation is a form of employee-based innovation that optimises the use of scarce resources and customises services to the clients.

Proportional Representation and its Impacts on Multi Ethnic Society of Sri Lanka

2016 ◽  
Vol 3 (5) ◽  
Author(s):  
Seeni Mohamed Aliff
Keyword(s):  
Sri Lanka ◽  
Institutional Design ◽  
Qualitative Case Study ◽  
Secondary Data ◽  
Electoral System ◽  
Ethnic Violence ◽  
Institutional Affiliation ◽  
Secondary Data Sources ◽  
The Impact

This paper will examine the impact of PR electoral systems in a divided society. This research will explore the strength and weakness of the current electoral system and institutional design of Sri Lanka and will recommend changes to decrease the risk of minority exclusion in decision making and ethnic violence. The objectives of this research are to examine the character of the merits and demerits of the PR, and to investigate and assess the impacts of the PR in the multi ethnic societies of Sri Lanka. The study is a qualitative case study, and primary and secondary data sources have been employed to gather relevant data. The My Fieldwork was conducted in Sri Lanka, with the intention of gaining a better and more thorough understanding of the current situation. The interviews conducted were as such not structured or semi-structured, due to the interviewees’ varying professional background and institutional affiliation. Accordingly, unstructured interviews, as well as informal conversations and meetings, were conducted throughout Sri Lanka.

Co-creating content with children to avoid ‘Uncle Swag’: Strategies for producing public service television drama for tweens and teens at the Danish children’s channel DR Ultra

2021 ◽  
Vol 16 (2) ◽  
pp. 163-180
Author(s):  
Eva Novrup Redvall ◽  
Katrine Bouschinger Christensen
Keyword(s):  
Public Service ◽  
Qualitative Case Study ◽  
Television Drama ◽  
Television Production ◽  
Successful Series

This article explores the strategies for fictional content of the Danish children’s channel DR Ultra through a qualitative case study of the production framework behind its successful series Klassen (2016–now). Building on studies of television production and theories of co-creation, the analysis investigates the use of co-creative initiatives during the development and writing as well as the production of programmes. The analysis highlights the value of involving children more closely in content targeting them, not only to ensure that what is told and how it is told is relevant and appealing, but also to create a sense of participation and co-creation.

scholarly journals Impact of COVID-19 on healthcare workers at a cancer care centre

2021 ◽  
Author(s):  
Atika Dogra ◽  
Anuj Parkash ◽  
Anurag Mehta ◽  
Meenu Bhatia
Keyword(s):  
Health Care ◽  
Health Care Professionals ◽  
Front Line ◽  
Care Workers ◽  
Front Line Workers ◽  
Severity Of The Disease ◽  
Novel Coronavirus ◽  
Spread Of Infection ◽  
The Impact

ABSTRACTBackgroundThe services of front-line health care workers (HCWs) have been paramount in the management of novel coronavirus disease 2019 (COVID-19). Health care professionals have been at high occupational risk of getting disease and even dying of the disease, however; they have been the subject of very limited studies in terms of COVID-19. The objectives of this study are to examine the incidence and the impact of COVID-19 infection among HCWs in terms of recovery, productivity, quality of life (QOL) and post-COVID complications.Materials and MethodsThis was a retrospective, questionnaire based study including demographic details, workplace characteristics, symptoms, source/ spread of infection, details of recovery and the consequences of COVID-19 comprising impaired productivity/ QOL, post-COVID-19 complications and others. The data were analyzed by using IBM SPSS software (Version 23, SPSS Inc., Chicago, IL, USA).Results and ConclusionsOut of a total of 1482 employees, 18.3% (271) were laboratory confirmed to have contracted novel contagion during the study period of 5 months. The median age at diagnosis was 29 (range, 21-62) years. Front-line workers and female workers were the most infected personnel with COVID-19. Flu-like symptoms were the most frequently experienced symptoms. The median time for recovery was 20 (range, 2-150) days. The relationship between pre-existing comorbidities and age was highly significant. The QOL and productivity were associated with pre-existing comorbidities, severity of the disease, time for recovery and post-COVID syndrome. More than a half (51.8%) of all HCWs had suffered from post-COVID complications. There was no fatality reported due to COVID-19. The post-COVID complications were related to pre-existing comorbidities, severity of disease, time for recovery and status of recovery. Further research to explore the consequences of COVID-19 is warranted. The general public needs to be aware of symptoms and management of the post-COVID syndrome.

Exploring the Hidden Costs of Human–Wildlife Conflict in Northern Kenya

2018 ◽  
Vol 61 (1) ◽  
pp. 33-54 ◽  
Author(s):  
Jennifer Bond ◽  
Kennedy Mkutu
Keyword(s):  
Political Ecology ◽  
Qualitative Case Study ◽  
Human Security ◽  
Well Being ◽  
Northern Kenya ◽  
Wildlife Conflict ◽  
The Impact ◽  
Human Wildlife Conflict

Abstract:Human–wildlife conflict (HWC) is often considered in terms of how the impact on humans can be mitigated, but in the context of the larger goal of meeting conservation goals. This article explores the hidden costs of HWC on human well-being in northern Kenya through a qualitative case study of Laikipia County. Drawing on narratives of wildlife as destructive, wildlife as inherently more important or valuable than humans, and wildlife preservation as a pathway for capturing resources, it explores the impacts of HWC on human well-being, situating the study within the HWC, political ecology, and human security literature.

Moral panic over migration in the broadcasting of the Czech Radio

2017 ◽  
Vol 13 (2) ◽  
Author(s):  
Renáta Sedláková
Keyword(s):  
Qualitative Research ◽  
Public Service ◽  
Qualitative Case Study ◽  
Moral Panic ◽  
Television News ◽  
The Czech Republic ◽  
The Public ◽  
Quantitative And Qualitative Research ◽  
News Services

AbstractThere were 1525 applications for asylum in the Czech Republic in 2015, and 71 people were granted asylum. Despite this fact migration was the most covered topic in the Czech media (especially television news services) in 2015. The discussed events were labelled as a wave or flood and were framed as a crisis, threat, and risk not only by the journalists but by politicians as well. This paper is based on quantitative and qualitative research on migration and war refugees from August 17, 2015 to September 18, 2015 in six news programmes of the public service broadcaster, namely the Czech Radio. It is a qualitative case study of the program

Service sells: Exploring connections between customer service strategy and the psychological contract

2008 ◽  
Vol 14 (2) ◽  
pp. 116-126 ◽  
Author(s):  
Leanne Cutcher
Keyword(s):  
Customer Service ◽  
Psychological Contract ◽  
Customer Relations ◽  
Qualitative Case Study ◽  
Retail Banking ◽  
Service Industries ◽  
Front Line ◽  
Service Strategy ◽  
Service Standards

AbstractDrawing on detailed qualitative case study evidence from four retail banking organisations, this article highlights the connections between customer relations strategy, the psychological contract and employee behaviour. The purpose of the research is to extend our understanding of the links between employees and customers by showing how this relationship evolves over time and by highlighting that a front-line employee's service orientation needs to be understood within the broader context of the employee's service experience. It is suggested that a better understanding of these connections could facilitate improved customer service standards and enhance the experiences of those working in service industries.

Revisiting Lipsky: Front-Line Work in UK Local Governance

2011 ◽  
Vol 59 (4) ◽  
pp. 978-995 ◽  
Author(s):  
Catherine Durose
Keyword(s):  
Local Governance ◽  
Front Line ◽  
Street Level ◽  
Interpretive Analysis ◽  
Everyday Work ◽  
Front Line Workers ◽  
The Subject ◽  
Line Work ◽  
Traditional Structures ◽  
Street Level Bureaucracy

Lipsky's work on ‘street-level bureaucracy’ drew attention to the significant contribution to policy making made by front-line workers. This article revisits Lipsky's seminal analysis to explore whether contemporary front-line work in local governance presents a challenge to the ‘street-level bureaucrat’ characterisation. Since Lipsky's analysis, local government has been the subject of extensive reforms which have eroded traditional structures. In order to make local governance work, front-line workers need to be entrepreneurial to innovate and work the emergent spaces of local governance. This research uses an interpretive analysis to explore how front-line workers understand and relate their everyday work through storytelling. Front-line workers articulate a series of strategies which they employ to enable them to build relationships with the community. The article concludes that the emergent spaces at the periphery of local governance require front-line work that is less like ‘street-level bureaucracy’ and more like ‘civic entrepreneurship’.

scholarly journals Unequal and Gendered: Assessing the Impacts of Austerity Cuts on Public Service Users

2021 ◽  
pp. 1-21
Author(s):  
Annette Hastings ◽  
Peter Matthews ◽  
Yang Wang
Keyword(s):  
Administrative Data ◽  
Public Service ◽  
Service Provision ◽  
Environmental Services ◽  
Service Needs ◽  
Empirical Examination ◽  
The Social ◽  
Public Service Provision ◽  
The Impact

A decade of austerity has amplified concern about who gets what from public services. The article considers the socio-economic and gendered impacts of cuts to local environmental services which have increased the need for citizens to report service needs and effectively ‘co-produce’ services. Via a case study of a UK council’s decade of administrative data on citizen requests and service responses, the article provides one of the first detailed analyses of the unfolding impact of austerity cuts over time on public service provision. It demonstrates the impact of austerity across the social gradient, but disproportionately on the least affluent, especially women. The article argues for the importance of detailed empirical examination of administrative data for making visible, and potentially tackling, long standing inequalities in public service provision.

scholarly journals How Does Professional Development Impact on  Teachers' Use of an Interactive Whiteboard  in New Zealand Primary Classrooms?

2021 ◽  
Author(s):  
◽  
Robyn Grover
Keyword(s):  
Professional Development ◽  
New Zealand ◽  
Qualitative Case Study ◽  
Interactive Whiteboard ◽  
Teacher Pedagogy ◽  
Effective Professional Development ◽  
Primary Classrooms ◽  
Multi Media ◽  
The Impact

<p>My research examined how professional development impacts on teachers' use of an interactive whiteboard in New Zealand primary classrooms. The research, in the form of a survey and qualitative case study, specifically looked at the professional development experienced by teachers with an IWB and contextual factors that enhance and constrain the introduction of an IWB for teachers learning to use it in their class programme. It also explored how an IWB is used in the classroom programme. Sociocultural theory provided the theoretical framework to analyse the data. The findings of the research showed that professional development featured as both an enhancing and constraining factor. This was determined by the content of the activity. Sustained professional development appeared to have the most impact on teachers' IWB use. The data examined how and why teachers like to use an IWB, and the impact of the unique and multi-media features of the IWB had on teacher pedagogy and students. Recommendations are made for effective professional development for IWB users and areas for further research are discussed.</p>

Sign in / Sign up

Export Citation Format

Share Document