Does Management Performance Impact Citizen Satisfaction?

2011 ◽  
Vol 42 (4) ◽  
pp. 419-436 ◽  
Author(s):  
Tobin Im ◽  
Seung Jong Lee
Keyword(s):  
Management Practices ◽  
Performance Impact ◽  
Management Performance ◽  
Managerial Performance ◽  
Citizen Satisfaction ◽  
The Public ◽  
Internal Management ◽  
Using Data ◽  
The Relationship

This article aims to examine the relationship between internal management performance and citizen satisfaction in the public sector. Top-down style evaluations emphasize improving the internal managerial performance of an agency, but few studies examine the relationship between the internal management of a governmental agency and citizen satisfaction. Our case study of government management in Seoul city attempts to address this deficiency by using data from the Seoul Service Index. Our results demonstrate a positive correlation between management performance and citizen satisfaction. We also found that the level of citizen satisfaction that helped trigger improvements in management practices varies according to the type of service. The implication of these results is that the managers of public organizations who wish to improve citizens’ satisfaction with the particular service offered by their organization must seek to strategically reform their bureaucracy’s internal management.

scholarly journals CORREDORES URBANOS COMO CONECTORES DE VIDA PÚBLICA. DIAGNÓSTICO DE LOS CORREDORES URBANOS CENTRALES EN LA AVENIDA 24 DE MAYO, AZOGUES

2021 ◽  
pp. 78-107
Author(s):  
Lizeth Benavides ◽  
Natasha Cabrera_Jara ◽  
Belén Campoverde_Bermeo
Keyword(s):  
Public Space ◽  
Mobility Model ◽  
Original Research ◽  
The Public ◽  
Palabras Clave ◽  
Relationship Of ◽  
Urban Corridor ◽  
Siglo Xx ◽  
The Relationship

El cambio de modelo urbano asumido durante el siglo XX, trajo un sinnúmero de problemas como la priorización del vehículo, por lo que en la última década han surgido esfuerzos para dotar de importancia al ciudadano de a pie, en el espacio público. Esta investigación estudió las condiciones físico-espaciales de un corredor urbano donde el modelo centrado en el vehículo se acentúa, con la fnalidad de generar posibles estrategias que reviertan esta situación. Se tomó como caso de estudio a la Av. 24 de Mayo, en Azogues, y se lo analizó mediante una metodología mixta, que evaluó, detalladamente, tres zonas de estudio, determinando que la falta de accesibilidad y conectividad y el modelo de movilidad defendido por la ciudadanía, en general, infuyen directamente en las condiciones del espacio público peatonal y por ende en la habitabilidad urbana, perjudicando los desplazamientos a pie. Palabras clave: Espacio público; habitabilidad urbana; conectividad; accesibilidad; percepción. AbstractThe change of urban model assumed during the 20th century, brought countless problems such as the prioritization of vehicles, so in the last decade eforts have emerged to give importance to the citizen on foot in the public space. This original research studied the relationship of urban habitability with the physical-spatial conditions of an urban corridor, where the vehicle-centered model is accentuated, to generate possible strategies to reverse this situation. The Av. 24 de Mayo in Azogues was taken as a case study and analyzed using a mixed methodology that evaluated in detail three study areas, determining that the lack of accessibility and connectivity and the mobility model defended by citizens in general have a direct infuence on the conditions of the pedestrianpublic space and, therefore, on urban habitability, which afects walking Keywords: Public space; urban habitability; connectivity; accessibility; perception.

scholarly journals Viola Bernard and the case study of race in post-war America

2017 ◽  
Author(s):  
Joy Damousi
Keyword(s):  
Race Relations ◽  
Public Domain ◽  
Us History ◽  
The Public ◽  
The Us ◽  
Post War ◽  
The Relationship

It is in the US that the case study genre is reinvented within a politicised psychiatric-psychoanalytical framework in the work of Viola Bernard. Bernard’s writings pose enduring questions about the relationship between activism and US psychiatry, politics and race relations. This chapter traces Bernard’s efforts to develop a new, authoritative and politically effective narrative through her case notes and advocacy about black subjects. This involved mobilising the case study genre in the public domain at large, for political as well as medical purposes, in the context of a turbulent period in US history.

scholarly journals PAUL RUDOLPH’S DESIGN PRINCIPLES ON HIGH-RISE OFFICE BUILDINGS IN INDONESIA CASE STUDY: WISMA DHARMALA SAKTI JAKARTA AND WISMA DHARMALA SAKTI SURABAYA

2018 ◽  
Vol 2 (04) ◽  
pp. 372-387
Author(s):  
Nabila Qirala Sukada ; Purnama Salura
Keyword(s):  
Educational Institution ◽  
Design Principles ◽  
Office Buildings ◽  
Architectural Form ◽  
The Public ◽  
High Rise ◽  
Surgical Tool ◽  
Building Form ◽  
The Relationship

Abstract- Many of high-rise office buildings in Indonesia applies efficiency and effectivity of building form,cost, and time for construction as a number one priority. As a result, high-rise office buildings appears with aminimum-articulated form, and show the dominance by using glass materials as a facade. However, there arealso high-rise office buildings that have an articulated form and its facades that are not dominated by glass,although they appear in small numbers. Wisma Dharmala Sakti Jakarta and Wisma Dharmala Sakti Surabayaare one of them. Moreover, both buildings were designed by foreign architect, Paul Rudolph. Based on thepotentials of both buildings, this research focused on Paul Rudolph’s principles in designing high-rise officebuildings in Wisma Dharmala Sakti Jakarta and Wisma Dharmala Sakti SurabayaLooking at the phenomena of high-rise office buildings in Indonesia as described earlier, this smallnumber and the articulated form of high-rise office buildings designed by Paul Rudolph in Indonesia areinteresting to be understood even more. The main purpose of this research is to reveal the relationship betweenPaul Rudolph’s design principles with buildings, which are Wisma Dharmala Sakti Jakarta and WismaDharmala Sakti Surabaya.Using an interpretative method in a qualitative research, this research utilized theories that helpsunderstanding of an office building, theories that related to Paul Rudolph’s background and common thoughtabout architecture, and also Paul Rudolph’s theory about determinants of architectural form as a literaturestudy. Building’s Anatomy Theory is used as a surgical tool to disect the study cases, which happens to beWisma Dharmala Sakti Jakarta and Wisma Dharmala Sakti Surabaya.Result of this research are six points of Paul Rudolph’s principles in designing high-rise office buildingwhich are: repetition, space, scale, rotation, light, and context. Implementation of Paul Rudolph’s designprinciples in both study cases can be seen in the dominance of rotation and repetition of building elements. Theapplication of these two principles can fulfill all the three aspects of Paul Rudolph’s design ideal, which areform, context, and cycle.Benefit of this research is to enrich architectural vocabulary about design principles of a high-riseoffice buildings in Indonesia for the concerned educational institution, as a consideration and input toarchitects and the stakeholders to be more sensitive and critical in designing high-rise buildings in Indonesia,as a reference and study case about design principles of a high-rise office buildings for students, academics,architects, and the public with the focus of study concerned, and enrich the knowledge about Paul Rudolph’sdesign principles especially in designing high-rise office buildings in Indonesia for researcher.Keywords: Paul Rudolph, Design Principles, Office, Wisma Dharmala Sakti Jakarta, Wisma Dharmala SaktiSurabaya.

scholarly journals Ambiguous Signaling in Regulatory Conversations How Miscommunication and Hierarchy Hamper Voluntary Regulatee Cooperation

2021 ◽  
pp. 009539972110478
Author(s):  
Aute Kasdorp ◽  
Leonie Schakel
Keyword(s):  
Health Care ◽  
Health Care Providers ◽  
Management Practices ◽  
Organizational Management ◽  
Care Providers ◽  
Relationship Types ◽  
Central Characteristic ◽  
The Relationship ◽  
Voluntary Cooperation

This case study investigates interactions between inspectors and regulatee representatives during regulatory conversations. We study how health care inspectors pursue voluntary cooperation from internal supervisors of health care providers to alter organizational management practices. We identify ambiguity as a central characteristic of the regulatory conversations. We observe several discrepancies as inspectors display hierarchical behavior incongruent with the horizontal relationship they aim for—and incongruent with the relationship style that internal supervisors expect. Analyzing these discrepancies in terms of relationship types and associated relational signals helps explain and prevent suboptimal communication and reduced acceptance of regulators’ demands by regulatees.

scholarly journals Toward a Country-Based Prediction Model of COVID-19 Infections and Deaths Between Disease Apex and End: Evidence From Countries With Contained Numbers of COVID-19

2021 ◽  
Vol 8 ◽  
Author(s):  
Tianshu Gu ◽  
Lishi Wang ◽  
Ning Xie ◽  
Xia Meng ◽  
Zhijun Li ◽  
...  
Keyword(s):  
Real Data ◽  
Control Measures ◽  
Actual Number ◽  
The Public ◽  
The Us ◽  
Multiple Regression Models ◽  
Before And After ◽  
Using Data ◽  
High Degree ◽  
The Relationship

The complexity of COVID-19 and variations in control measures and containment efforts in different countries have caused difficulties in the prediction and modeling of the COVID-19 pandemic. We attempted to predict the scale of the latter half of the pandemic based on real data using the ratio between the early and latter halves from countries where the pandemic is largely over. We collected daily pandemic data from China, South Korea, and Switzerland and subtracted the ratio of pandemic days before and after the disease apex day of COVID-19. We obtained the ratio of pandemic data and created multiple regression models for the relationship between before and after the apex day. We then tested our models using data from the first wave of the disease from 14 countries in Europe and the US. We then tested the models using data from these countries from the entire pandemic up to March 30, 2021. Results indicate that the actual number of cases from these countries during the first wave mostly fall in the predicted ranges of liniar regression, excepting Spain and Russia. Similarly, the actual deaths in these countries mostly fall into the range of predicted data. Using the accumulated data up to the day of apex and total accumulated data up to March 30, 2021, the data of case numbers in these countries are falling into the range of predicted data, except for data from Brazil. The actual number of deaths in all the countries are at or below the predicted data. In conclusion, a linear regression model built with real data from countries or regions from early pandemics can predict pandemic scales of the countries where the pandemics occur late. Such a prediction with a high degree of accuracy provides valuable information for governments and the public.

scholarly journals The Reconfiguration of the Theatre Space and the Relationship between Public and Private in the Case of Apartment Theatre

2017 ◽  
Vol 18 (3) ◽  
pp. 77
Author(s):  
Andreea Gabriela Lupu
Keyword(s):  
Empirical Investigation ◽  
Spatial Configuration ◽  
Participant Observation ◽  
Domestic Space ◽  
Public And Private ◽  
The Public ◽  
Artistic Production ◽  
The Relationship ◽  
Artistic Product

<p>This article tackles the means of theatre space reconfiguration in the apartment theater (<em>lorgean theater</em>), simultaneously analyzing the relation between public and private specific to this form of art. Structured around both a theoretical analysis and a qualitative empirical investigation, this paper emphasizes the traits of the theatre space as component of an artistic product received by the audience, and its value in the process of artistic production, within the theatre sector. The case study of <em>lorgean theater, </em>including a participant observation and an individual interview, enables the understanding of these two aspects of the spatial configuration, emphasizing its hybrid nature in terms of spatial configuration and the public-private relation as well as the act of reappropriation of the domestic space through an alternative practice of theatre consumption.</p>

Normative justification for public arts funding: what can we learn from linking arts consumption and arts policy in Israel?

2018 ◽  
Vol 18 (1) ◽  
pp. 193-213 ◽  
Author(s):  
Tal Feder
Keyword(s):  
Public Funding ◽  
State Intervention ◽  
Arts Organizations ◽  
Arts Funding ◽  
Arts Policy ◽  
The Public ◽  
The Arts ◽  
Using Data ◽  
Normative Justification ◽  
The Relationship

AbstractThis article studies the socioeconomics of government public expenditure for the arts and the normative foundations of state intervention in the arts. I pose two interrelated research questions: (a) what is the relationship between the public funding of the arts and their consumption? and (b) what mode of justification and what perception of the place of art in society is reflected in this relationship? Based on the philosophical work of Alan Badiou, I develop a novel conceptual framework to delineate three types of normative justifications for the public funding of arts organizations: romantic, didactic and classical. Using data from the public funding of 92 orchestras, theaters and dance troupes in Israel between 1999 and 2011, I estimate a cross-lagged panel data model to study how arts funding both affects and is affected by the levels of consumption of the organizations’ productions. The results of the study show a complex pattern of different relationships between funding and consumption that accord with the three types of normative justifications for public arts funding.

scholarly journals Analysis of Key Failure Factors in Construction Partnering—A Case Study of Taiwan

2019 ◽  
Vol 11 (14) ◽  
pp. 3994
Author(s):  
Wei Tong Chen ◽  
Hew Cameron Merrett ◽  
Shih Tong Lu ◽  
Leonard Mortis
Keyword(s):  
Construction Projects ◽  
Organizational Management ◽  
Careful Planning ◽  
Principle Components Analysis ◽  
Study Results ◽  
Using Data ◽  
Level Of Significance ◽  
The Relationship ◽  
Failure Factors

Construction partnering is commonly touted as a win-win arrangement for project owners and contractors alike. The failure or success of construction partnering arrangements is contingent upon a multitude of influences, many of which can be controlled through careful planning and active project management. This study examines the key failure factors (KFFs) of construction partnering projects based on data collected from a survey of industry professionals in Taiwan. Methods: Factor analysis is performed using data gathered from a survey of industry practitioners operating in Taiwan to identify KFFs and better understand the level of significance of each factor. A total of 15 failure variables (FV) were included in the survey. This study applied Principle Components Analysis to classify groups of crucial FV relevant to construction partnering based on their relative perceived contribution to project failure. Study results confirm that there are four KFFs to partnering failure in construction projects; they are absence of agility, collaboration barriers, partnering barriers, and organizational management barriers. The biggest influencer on partnership failure in construction projects is the association between absence of agility and organizational management barriers, while the next most significant is the relationship between collaboration barriers and partnering barriers. Avoiding failure of construction partnering requires careful planning and management considerations of the four KFFs found.

In charge of safeguarding the public interest: the role of goal clarity in shaping public service motivation and the acceptance of unethical behaviours

2019 ◽  
pp. 002085231987825
Author(s):  
Guillem Ripoll
Keyword(s):  
Public Service ◽  
Public Interest ◽  
Management Practices ◽  
Negative Relationship ◽  
Public Service Motivation ◽  
The Public ◽  
Public Managers ◽  
Goal Clarity ◽  
Using Data ◽  
Public Context

Ethics are important for personal, organizational and societal development. Although the literature has isolated some remedies and causes of unethical attitudes and behaviours, there is a still a need for further research. When focusing on the public context, it has been suggested that the motivation to serve the public interest has a negative relationship with different unethical outcomes. Thus, one interesting avenue of research is to explain how public service motivation can be enhanced by the outcome of certain managerial practices, which may also lead to ethical benefits indirectly. Using data collected from social workers in Catalonia (Spain), this article confirms that goal clarity directly increases the levels of public service motivation and indirectly reduces the acceptance of unethical behaviours by eliciting public service motivation. Research and practical implications of the findings are discussed. Points for practitioners This study highlights the importance of public service-oriented institutional contexts in indirectly shaping unethical outcomes. The findings recommend to public managers and practitioners to provide goal clarity (through certain human-resource management practices such as appraisal or job design) because it increases public service motivation and indirectly reduces the acceptance of unethical behaviour.

scholarly journals "The relationship of social responsibility and excellence of the public sector in achieving sustainable development of society. "Case Study of the Department of Land and Survey: علاقة المسؤولية الاجتماعية بالتميز في القطاع العام ودورهما في تحقيق التنمية المستدامة للمجتمع. "دراسة حالة لدائرة الأراضي والمساحة"

2017 ◽  
Vol 3 (2) ◽  
Author(s):  
‏​‏​‏​​‏​‏​​‏​‏​‏​‏​‏​‏ Ghassan Awad Al - Aatharbah
Keyword(s):  
Sustainable Development ◽  
Public Sector ◽  
Social Responsibility ◽  
Study Data ◽  
Investment Climate ◽  
The Public ◽  
Relationship Of ◽  
The Relationship ◽  
Purposive Sample

The study aimed to investigate the relationship of social responsibility and excellence of the public sector in achieving sustainable development, and to know the relevance of social responsibility and excellence to internal and external environment for Land and Survey Department in sustainable development achievement in Jordan society. T0 achieve this goal the study data was collected from a random sample totalling 120 employees. , Leaders were selected as purposive sample amounting (10), within the sample to investigate the importance of sustainable development from their perspective because they develop strategies of public policies related to national national agenda and government trends within all working methodologies. The study used questionnaire as a tool to gather information. The study found that there is an impact of CSR on excellence and also found the that there is a relationship between social responsibility and sustainable development as well as having the effect of excellence on sustainable development. The study recommended the management of land and Survey Department to empower staff; in order to enhance the work environment and the application of the principle of equality of opportunity and to authorize powers. And to review the laws and legislation that govern department work in line with national developments and aspirations in Jordan, and enhance the investment climate for investors, whether internal or external; in order to support economic development in Jordan.

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