scholarly journals Service Innovation: A New Conceptualization and Path Forward

2020 ◽  
Vol 23 (2) ◽  
pp. 111-115 ◽  
Author(s):  
Anders Gustafsson ◽  
Hannah Snyder ◽  
Lars Witell
Keyword(s):  
Present Article ◽  
Theoretical Basis ◽  
Research Agenda ◽  
Business Models ◽  
Service Innovation ◽  
Theoretical Framework ◽  
Service Research ◽  
Innovation Research ◽  
Definition Of

Service innovations challenge existing offerings and business models, shape existing markets, and create new ones. Over the last decade, service research has shown increasing interest in the concept of innovation and should by now have reached maturity and created a strong theoretical basis. However, there is no coherent theoretical framework that captures all the facets of service innovation, and to move service innovation research forward, we must revisit the key assumptions of what an innovation is. To enable this, the present article addresses three fundamental questions about service innovation: (1) What is it and what is it not? (2) What do we know and what do we not know? and (3) What do we need to know to advance service research? By doing so, this article offers an updated and comprehensive definition of service innovation and provides a research agenda to suggest a path forward.

scholarly journals Magical Realism in Neil Gaiman’s Coraline

2016 ◽  
Vol 5 (1) ◽  
pp. 87-101
Author(s):  
Saeede Hosseinpour ◽  
Nahid Shahbazi Department of English Language and
Keyword(s):  
Present Article ◽  
Magical Realism ◽  
Theoretical Framework ◽  
Main Concern ◽  
The Novel ◽  
Juvenile Literature ◽  
The Fantastic ◽  
Characteristic Features ◽  
Definition Of ◽  
Narrative Mode

Abstract Magical realism, as a narrative mode or genre in adults’ literature, has been in vogue since its revivifying with the publication of Gabriel Garcia Marquez’s One Hundred Years of Solitude (1967). However, the depiction of the genre in children’s and juvenile literature is a new trend; the presence of its elements have been traced and proved feasibly applicable in the interpretation of recent children’s fiction such as David Almond’s Skelling (1998). In this regard, the main concern of the present article is to sift the characteristic features of magical realism within Neil Gaiman’s Coraline (2002) through the application of Wendy B. Faris’s theoretical framework of the genre therewith Tzvetan Todorov’s definition of the fantastic in order to introduce the novel as an exemplar of magical realism in the domain of children’s literature.

Online Auctions

2010 ◽  
pp. 418-427 ◽  
Author(s):  
James K. Ho
Keyword(s):  
Theoretical Basis ◽  
Business Models ◽  
Online Auctions ◽  
The State ◽  
Online Auction ◽  
The Internet ◽  
Auction Models ◽  
The Future ◽  
Auction Mechanisms ◽  
Definition Of

The Internet is a new medium of communication connecting potential partners in trade worldwide. The initial frenzy over its promises led to grossly exaggerated valuations of business models that were mere transplantations of existing processes to the alternative channel. Now that the bubble has burst, more sensible and critical thoughts can be turned to true transformations that are creating and nurturing markets of the future. Online auction is one of the very few cases that has held a steady course, as evidenced in the success to date of eBay.com. Founded in September 1995, eBay has become a global trading platform with presence in 39 markets where on any given day, there are more than 113 million listings across 50,000 plus categories. In 2009, at least 86 million people will buy and sell well over $2000 worth of goods every second (www. ebay.com). To survey the state of development of online auctions apart from eBay, on a pragmatic rather than theoretical basis, we examine variations in auction mechanisms, and give examples of implementation online at this writing. The commonly used terminology and definition of auction models can be found in e.g. McAfee and McMillan (1987). For conciseness and consistency, the www prefix and .com suffix are omitted from the URL of corresponding companies, and all lowercase is used throughout.

The holographic service innovation in technological context

2016 ◽  
Vol 11 (2) ◽  
pp. 463-487 ◽  
Author(s):  
Seyed Mohammad Sadegh Khaksar ◽  
Rajiv Khosla ◽  
Mei-Tai Chu ◽  
Fatemeh S. Shahmehr
Keyword(s):  
Business Models ◽  
Grey Literature ◽  
Service Innovation ◽  
Narrative Synthesis ◽  
New Approach ◽  
Content Type ◽  
Hand Search ◽  
Holographic Approach ◽  
Vital Component ◽  
Definition Of

Purpose The purpose of this paper is to propose a new approach that enables service innovation models to incorporate a holographic perspective into their innovation-centric business models. The essence of the holographic approach to service innovation might provide us with an innovative organization that is enclosed in its components; a knowledge-centric approach that adapts each person as a vital component of a whole; and the ability of value co-creation by each part of the organization in ways that benefit the organization as a whole. Design/methodology/approach This paper uses a narrative synthesis framework combining existing literature (by textual narrative technique) with expert opinion, based on search of Science-Direct and ProQuest academic databases. Findings A total of 114 top-cited and high relevant references were deeply reviewed. Nine principle dimensions were evolved from the final review to construct a comprehensive definition of service innovation. Then, the narrative synthesis helped us to bring forward a new approach to service innovation and applied it in the form of a conceptual model, as the literature was previously established on certain approaches. In the final stage, a comprehensive model of service innovation was designed to introduce the holographic approach to the existing literature. Research limitations/implications This paper reviewed top-cited and high relevant references published in English that were indexed in Science-Direct and ProQuest. The authors did not search any grey literature and other language publications, and hand-search any journals. Practical implications This research highlights how managers must consider service innovation as a whole. Originality/value This is the first critical review published in the peer-reviewed literature that explores the principle dimensions of service innovation and provide a new approach to the literature.

scholarly journals Suggesting a service research agenda in sports tourism: working experience(s) into business models

2017 ◽  
Vol 7 (1) ◽  
pp. 58-76 ◽  
Author(s):  
Marko Perić ◽  
Nicholas Wise ◽  
Daniel Dragičević
Keyword(s):  
Research Agenda ◽  
Business Models ◽  
Service Research ◽  
Future Research ◽  
Sport Tourism ◽  
Content Type ◽  
Tourism Management ◽  
Different Types ◽  
Research Questions ◽  
Holistic Research

Purpose Business models describe how value is delivered to customers/consumers. When considering sport tourism, the focus on delivering value shifts to the sport experiences being offered in a destination. The purpose of this paper is to fulfil a void that links concept of business models to the area of sport tourism management by integrating notions of experience. Design/methodology/approach To merge these areas, a review of literature identifies key approaches and missing links. This paper determines research gaps to propose a new holistic research agenda for sport services – specifically relevant to sport tourism. Findings This paper addresses types of sport experiences, economic dimensions of experiences and business models to determine capabilities of delivering different types of experiences. These inter-related fields of analysis represent a platform for both academic and business stakeholders to shape the future of delivering sport tourism experiences based on seeking a wider range of motivations in a specific spatial and activity context. Originality/value A series of research questions and proposals are identified to support the need for future research. Extending understandings of experience in relation to consumer demand has the potential to result in practical elements of sought after experiences being incorporated into business models – aimed at delivering service value.

Innovation Platforms

2018 ◽  
pp. 96-112
Keyword(s):  
Business Model ◽  
Business Models ◽  
Service Innovation ◽  
General Definition ◽  
The Internet ◽  
Policy Makers ◽  
Research And Practice ◽  
Innovation Strategies ◽  
Definition Of ◽  
The Internet Of Things

This chapter reports on a study of the taxonomy of innovations for the internet of things (IoT) products and services. The analysis and discussion lead to a multidimensional framework of innovations, with a particular emphasis on a technology stack, business models, products, services, and platform innovations. The authors argue that a multi-sided platform might possibly be a successful business model for the adoption of IOT products and services. They develop IOT business-model pattern and the general definition of a IOT multi-sided platform. The research contains guidelines to help practitioners and policy makers develop platform-enabled IoT innovation strategies through the consideration of various levels of business models and MSP strategy. It offers a relevant source of ideas and guidance for anyone interested in research and practice related to rethinking IoT, product, and service innovation.

Understanding How Context Shapes Team Diversity Outcomes

2013 ◽  
Author(s):  
Aparna Joshi ◽  
Hyuntak Roh
Keyword(s):  
Research Agenda ◽  
Work Teams ◽  
Theoretical Framework ◽  
Future Research ◽  
Team Diversity ◽  
Road Map ◽  
Definition Of ◽  
Context Shapes ◽  
Diversity Research

The study of diversity context offers many opportunities and also represents many challenges. In this chapter we present a research agenda that exploits some opportunities and attempts to overcome the challenges in conducting contextualized diversity research. We offer a tripartite definition of diversity context comprising its structural, relational, and normative components, and discuss a theoretical framework for identifying the effect of context on categorization and elaboration-based processes within work teams. We conclude by suggesting directions for future research that we hope will be a road map for future research in this area.

Digital platforms: A literature review and policy implications for development

2018 ◽  
Vol 19 (1-2) ◽  
pp. 93-109 ◽  
Author(s):  
Carlo Maria Rossotto ◽  
Prasanna Lal Das ◽  
Elena Gasol Ramos ◽  
Eva Clemente Miranda ◽  
Mona Farid Badran ◽  
...  
Keyword(s):  
Developing Countries ◽  
Literature Review ◽  
Research Agenda ◽  
Business Models ◽  
Policy Implications ◽  
Digital Platforms ◽  
Policy Choices ◽  
Definition Of ◽  
Emerging And Developing Countries ◽  
New Research

This article takes stock of the literature around digital platforms and shows how this review can inform policy choices in developing countries. Through the review, this article sets a research agenda for platforms in emerging markets. Four elements are specifically analyzed. First, the definition of multisided platforms; second, technology and behavioral enablers; third, the emerging business models; and, fourth, platform dynamics. Each of these elements is assessed in terms of its relevance in emerging and developing countries. Policy implications for development are also highlighted, building the foundations for a new research agenda.

scholarly journals Of extreme monsters and extraordinary mutations

2021 ◽  
Vol 5 (S2) ◽  
Author(s):  
Indrajit Patra
Keyword(s):  
Present Article ◽  
Human Body ◽  
Theoretical Framework ◽  
Definition Of ◽  
A Site

The present article seeks to analyse Neal Asher’s novel Jack Four (2021) to show how elements of posthuman monstrosity and extreme biological horror can combine to produce a unique kind of transgressive and transformative effect that radically alters the very definition of human and blurs the boundaries between human and non-human. As part of its theoretical framework, the article seeks to employ Braidotti’s idea of ‘epistemophilic’, Braidotti’s ‘Zoe’-centred view of the posthuman dimension of post-anthropocentrism, and Betterton’s (2006) idea of the boundary-problematizing potential of the monstrous ‘Other’ among many others. The article strives to show how Asher’s portrayal of extreme forms of posthuman monsters not only harnesses the near-inexhaustible transgressive power of the essentially indefinable monstrous figure but also by combining with the gruesome portrayal of endless body horror, it seems to project the human body as a site of endless becomings, connectivities and proliferations. 

scholarly journals Exploring dualities of service innovation: implications for service research

2015 ◽  
Vol 29 (6/7) ◽  
pp. 436-441 ◽  
Author(s):  
Lars Witell ◽  
Laurel Anderson ◽  
Roderick J. Brodie ◽  
Maria Colurcio ◽  
Bo Edvardsson ◽  
...  
Keyword(s):  
Conceptual Model ◽  
Design Methodology ◽  
Service Innovation ◽  
Two Dimensions ◽  
Service Research ◽  
Negative Effects ◽  
Levels Of Abstraction ◽  
Content Type ◽  
Innovation Research ◽  
Multiple Levels

Purpose – The purpose of this study is to explore three paradoxes of service innovation and provide a way forward for fresh thinking on the topic. Design/methodology/approach – Through a conceptual model of service innovation research, the authors challenge the “pro-change” bias and explore what can be learnt from the duality of service innovation. Findings – This paper suggests that research moves beyond a firm perspective to study service innovation on multiple levels of abstraction. A conceptual model based on two dimensions, level (individual, organization and society) and outcome (success, failure), is used to pinpoint and explore three dualities of service innovation: adopt–reject, change–static and good–bad. Originality/value – By challenging the traditional perspective on service innovation, the authors present new avenues for fresh thinking in research on service innovation. In this paper, the authors encourage researchers and managers to learn from failures and to acknowledge the negative effects of service innovation.

Business Model Literature Overview

2014 ◽  
pp. 79-130 ◽  
Author(s):  
Ales Novak
Keyword(s):  
Business Model ◽  
Financial Reporting ◽  
Business Models ◽  
Potential Role ◽  
Financial Instruments ◽  
Business Logic ◽  
Literature Overview ◽  
Ifrs 9 ◽  
Definition Of

The term ?business model' has recently attracted increased attention in the context of financial reporting and was formally introduced into the IFRS literature when IFRS 9 Financial Instruments was published in November 2009. However, IFRS 9 did not fully define the term ‘business model'. Furthermore, the literature on business models is quite diverse. It has been conducted in largely isolated fashion; therefore, no generally accepted definition of ?business model' has emerged. Therefore, a better understanding of the notion itself should be developed before further investigating its potential role within financial reporting. The aim of this paper is to highlight some of the perceived key themes and to identify other bases for grouping/organizing the literature based on business models. The contributions this paper makes to the literature are twofold: first, it complements previous review papers on business models; second, it contains a clear position on the distinction between the notions of the business model and strategy, which many authors identify as a key element in better explaining and communicating the notion of the business model. In this author's opinion, the term ‘strategy' is a dynamic and forward-looking notion, a sort of directional roadmap for future courses of action, whereas, ‘business model' is a more static notion, reflecting the conceptualisation of the company's underlying core business logic. The conclusion contains the author's thoughts on the role of the business model in financial reporting.

Sign in / Sign up

Export Citation Format

Share Document