scholarly journals Writing for Impact in Service Research

2021 ◽  
pp. 109467052110247
Author(s):  
Chahna Gonsalves ◽  
Stephan Ludwig ◽  
Ko de Ruyter ◽  
Ashlee Humphreys

For service researchers, contributing to academic advancement through academic publications is a raison d’être. Moreover, demand is increasing for service researchers to make a difference beyond academia. Thus, service researchers face the formidable challenge of writing in a manner that resonates with not just service academics but also practitioners, policy makers, and other stakeholders. In this article, the authors examine how service research articles’ lexical variations might influence their academic citations and public media coverage. Drawing on the complete corpus of Journal of Service Research ( JSR) articles published between 1998 and 2020, they use text analytics and thereby determine that variations in language intensity, immediacy, and diversity relate to article impact. The appropriate use of these lexical variants and other stylistic conventions depends on the audience (academic or the public), the subsection of this article in which they appear (e.g., introduction, implications), and article innovativeness. This article concludes with an actionable “how-to” guide for ways to increase article impacts in relation to different JSR audiences.

Author(s):  
Jie Zhuang ◽  
Jeffrey G. Cox ◽  
Minwoong Chung ◽  
Joseph A. Hamm ◽  
Adam Zwickle ◽  
...  

In the United States, more than 200 communities are designated by the U.S. Environmental Protection Agency as areas of concern for dioxins. Informing the public about potential risks associated with dioxins and delivering information about how to avoid such risks are essential activities. News coverage of environmental and health problems affects how members of the public assess those problems in terms of both severity and how they are understood, as well as the extent of attention given to the problem by policy-makers. To contextualize public and institutional responses to dioxin contamination and remediation in a dioxin-affected community, we assessed 176 newspaper articles published over 30 years concerning dioxin contamination in Midland, Michigan, in terms of risk, trust in institutions, environmental stigma, and citizen participation. Articles about dioxin contamination and remediation in Midland appeared in both domestic and international newspapers. Domestically, both national and local newspapers covered this issue. The risks for human health and the environment caused by exposure to dioxins were widely covered, with much less media attention given to the trustworthiness of the organizations responsible for managing the risk, environmental stigma, and citizen participation. News coverage of these four themes also changed significantly overtime. Overall, our findings highlight the important role of local news media in communicating risk information, guiding safe behaviors, and facilitating community-level decision-making.


2016 ◽  
Vol 21 (3) ◽  
pp. 322-332 ◽  
Author(s):  
Daniel Vogler ◽  
Mario Schranz ◽  
Mark Eisenegger

Purpose – The concept of media reputation is a well-documented field in communication research. However, it often remains unclear how the process of reputation formation takes place exactly. The purpose of this paper is to analyze which stakeholder groups are the driving forces in the process of reputation constitution of the Swiss banking industry and how it was affected by the financial crisis in 2008. Design/methodology/approach – Given that mass media are the main source of information about an organization in crisis for the public, media reputation serves as a valuable concept for analyzing the effects of crises on organizations. This study is therefore based on a content analysis of Swiss newspapers published between 2004 and 2010. Findings – Data shows that the influence of political stakeholder groups on media reputation of Swiss banks is higher in times of crisis. In addition the focus in media coverage changes from economic topics in pre-crisis period to social topics in crisis period. The increased importance of political stakeholder groups and social topics in crisis lead to a more negative and less controllable media reputation. Originality/value – This study aims at a better understanding of the impact of stakeholder groups on corporate media reputation in crises. Instead of defining reputation as a single item this approach allows a more differentiated analysis of the process of reputation constitution.


Author(s):  
Yolanda Berdasco-Gancedo

Rare diseases and disorders are, as the names suggest, a strange or unusual health condition, and so the coverage given by the media is not as extensive as it could be. However, researchers point out that this situation is changing little by little, and there is now more information about those who suffer from these conditions, and their experience. It is quite interesting to see how the public media, especially in the case of Spain, are making a great effort to give a voice and space to people affected by such diseases. In the case of public media, there are many other aspects to be considered. Firstly, the Spanish Broadcasting Corporation, Radio Televisión Española (RTVE) is not tied to private finance. Secondly, these channels are expected to be more independent and, subsequently, there may be no additional pressure to reach high audience share or obtain external funding from private media companies. This is especially interesting in the case of radio broadcasting, as it tends to be a medium with a high level of credibility, and closeness to the audience.


2020 ◽  
Vol 2 (2) ◽  
pp. 92-103
Author(s):  
Abdul Razaque Chhachhar ◽  
Ghulam Shabir Arain ◽  
Dastar Ali Chandio

Nowadays, Pakistan faces sever environmental problems in spite of existing laws willing to defend the sustainable environment. In today’s environmental crisis, print media has a unique role to play among various stakeholders which consists of policy makers, Government, NGO’s and the public at large level. No one can deny from the role of print media as a source of information about education for millions of readers. There are many newspapers such as national Urdu, English and regional published daily in Pakistan. In Pakistan, media is also divided language with series of media in vernacular languages including Sindhi, Punjabi and Pashto. In this research, the content analysis of three newspapers Daily Dawn, Daily Jang and Daily Kawish was done of 2016, year to check the Length and Frequency of five major environmental issues Water Crisis, Agriculture Crisis, Pollution, Climate change and Deforestation. The data of following issues were analyzed by using tabulations month wise and finally year wise. English newspaper Dawn has given more coverage to these concerned issues, while secondly Urdu Jang newspaper has given coverage and Kawish has covered less number of stories regarding five major environmental issues.


2014 ◽  
Vol 42 (3) ◽  
Author(s):  
Anne Vermeulen MSc ◽  
Heidi Vandebosch

Flemish newspaper coverage on cyberbullying Flemish newspaper coverage on cyberbullying The amount of coverage on cyberbullying, as well as the way the issue is portrayed in the media, may influence the perceptions of policy makers and the public at large. However, few studies have paid attention to the media coverage on cyberbullying. The current paper tries to fill the existing gap by analyzing the articles on cyberbullying in six Flemish newspapers. This explorative quantitative content analysis shows that cyberbullying is a recurrent topic in the Flemish newspapers since 2005. The issue is presented as a societal problem (as indicated by research results), that is already being addressed by a wide range of actors and actions on different (local/Flemish) levels. Cases seem to become especially newsworthy when the cyberbullying is related to suicide. Future research might investigate how the amount and type of media coverage on cyberbullying influences the perception of this problem by youngsters, parents and the public at large.


Author(s):  
Sander Bax

Since the success of his bestseller novel The Dinner in 2009, Dutch literary writer Herman Koch has been branded as ‘the most successful writer of the Netherlands’. In his media coverage, we encounter a narrative about his career that has all the characteristics of the ‘success myth’ of the contemporary celebrity. What can the construction of Koch’s success myth tell us about the norms that actors and institutions of the public media use when they talk about literature? How do Koch and his critics deal with the tension between different ways of contributing value in the literary field? And does Pierre Bourdieu’s conceptualization of the ‘economic world reversed’ still suffice to describe the distribution of capital in today’s literary fields?


2020 ◽  
Vol 16 (1) ◽  
pp. 92-106
Author(s):  
Bettina Maria Zimmermann ◽  
Steffen Kolb ◽  
Fabian Zimmermann ◽  
Bernice Simone Elger ◽  
David Shaw

Medical genetics is a broad and expanding field with many important implications for society, but knowledge about media coverage of this topic from recent years is lacking. This study aims to identify topics in medical genetics emerging in print media coverage in Switzerland by quantitatively analysing their occurrence in the public media discourse and assessing culturally conditioned differences between two Swiss language regions. We conducted a quantitative media content screening of print media and news agencies in the German- and French-speaking regions of Switzerland, and eight topics were identified. They demonstrate the large variety of topics in medical genetics present in public discourse. Coverage was dominated by legislative voting on genetics issues and by the preventive surgeries of the Hollywood actress Angelina Jolie. We found only small differences between the language regions, and coverage was strikingly similar for most variables.


2020 ◽  
Vol 3 (1) ◽  
pp. 73-83
Author(s):  
Alexandra Jingsi Ni ◽  
Qian Liu

AbstractThe high-profile “Chinese Dream” campaign, which appeared in the public discourse in as early as 2012, has captured worldwide attention. Various interpretations and dissections of this heavily promoted political catchphrase have been proposed by a large number of scholars, political commentators, China specialists and even policy-makers across the globe. Academic publication and popular media coverage regarding the “Chinese Dream” campaign are extensive and numerous.However, despite the sheer amount of literature in existence, a critical deconstruction of the “Chinese Dream” is almost neglected and the crucial strategic functionalities the “Chinese Dream” campaign performs are also downplayed. Therefore, in this article, we intend to provide a series of critical interrogations and in-depth critiques of the “Chinese Dream” campaign from a more critical perspective in order to argue the following points: A) what are the true meanings of the “Chinese Dream” and what are the crucial ingredients deliberately included and excluded in the campaign; B) what are the important strategic functionalities the “Chinese Dream” campaign is designed to perform and what is the supporting understructure upon which the “Chinese Dream” campaign operates and C) what are the uncertainties and challenges facing the eventual realization of the ambitious “Chinese Dream” in the foreseeable future.


Crisis ◽  
2002 ◽  
Vol 23 (3) ◽  
pp. 104-107 ◽  
Author(s):  
Murad M. Khan

Summary: The Indian subcontinent comprises eight countries (India, Pakistan, Bangladesh, Nepal, Sri Lanka, Afghanistan, Bhutan, and the Maldives) and a collective population of more than 1.3 billion people. 10% of the world's suicides (more than 100,000 people) take place in just three of these countries, viz. India, Sri Lanka, and Pakistan. There is very little information on suicides from the other four countries. Some differences from suicides in Western countries include the high use of organophosphate insecticides, larger numbers of married women, fewer elderly subjects, and interpersonal relationship problems and life events as important causative factors. There is need for more and better information regarding suicide in the countries of the Indian subcontinent. In particular, studies must address culture-specific risk factors associated with suicide in these countries. The prevention of this important public health problem in an area of the world with myriad socio-economic problems, meager resources, and stigmatization of mental illness poses a formidable challenge to mental health professionals, policy makers, and governments of these countries.


2012 ◽  
pp. 22-46
Author(s):  
Huong Nguyen Thi Lan ◽  
Toan Pham Ngoc

The purpose of this study is to evaluate the impact of public expenditure cuts on employment and income to support policies for the development of the labor mar- ket. Impact evaluation is of interest for policy makers as well as researchers. This paper presents a method – that is based on a Computable General Equilibrium model – to analyse the impact of the public expenditure cuts policy on employment and income in industries and occupations in Vietnam using macro data, the Input output table, 2006, 2008 and the 2010 Vietnam Household Living Standard Survey.


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