scholarly journals How do police officers talk about their encounters with ‘the public’? Group interaction, procedural justice and officer constructions of policing identities

2020 ◽  
pp. 174889582093391
Author(s):  
Matthew Radburn ◽  
Leanne Savigar-Shaw ◽  
Clifford Stott ◽  
Deborah Tallent ◽  
Arabella Kyprianides
Keyword(s):  
Procedural Justice ◽  
Social Relations ◽  
Thematic Analysis ◽  
Police Officers ◽  
Empirical Support ◽  
Power Dynamics ◽  
Structured Interviews ◽  
The Public ◽  
Identity Processes

Despite widespread empirical support for Procedural Justice Theory, understanding the role of police psychology in shaping encounters with ‘citizens’ is relatively opaque. This article seeks to address this gap in the literature by exploring how officers talk about themselves and their colleagues and deploy social categories to understand their interactions with ‘the public’. The qualitative thematic analysis draws upon 22 semi-structured interviews conducted with officers in various roles and teams within a large metropolitan police force in England. Our thematic analysis demonstrates the centrality of procedural fairness in officers’ talk (in terms of internal relations with colleagues and external relations with ‘the public’). Interviewees described complex internalised theories of social relations, differentially positioning themselves in relation to other colleagues and multiple ‘publics’ often depicted along socioeconomic and geographical lines. Officers described their interactions with ‘the public’ in sequential and historical terms with complex and changing (often intergroup) power dynamics. Implications of the analysis for understanding the role of social identity processes among police officers and how this underlying conceptualisation might shape police–‘citizen’ encounters are discussed.

Institutional procedural justice and street procedural justice in Chinese policing: The mediating role of moral alignment

2018 ◽  
Vol 52 (2) ◽  
pp. 272-290 ◽  
Author(s):  
Ivan Y Sun ◽  
Yuning Wu ◽  
Jianhong Liu ◽  
Maarten Van Craen
Keyword(s):  
Procedural Justice ◽  
Survey Data ◽  
Police Officers ◽  
The Public ◽  
Mediating Role ◽  
Fair Treatment ◽  
Police Agencies ◽  
Chinese Police ◽  
Chinese Policing

Although the process-based model of policing has been widely tested, research on how procedural justice works within police agencies, particularly its impact on officer willingness to engage in procedurally fair behavior on the street, is relatively scant. Based on survey data collected from Chinese police officers, this study assessed the linkages between internal procedural justice and external procedural justice through the mechanisms of moral alignment with both supervisors and citizens and perceived citizen trustworthiness. Greater internal procedural justice was directly related to higher external procedural justice. Fair supervision helped build up moral alignment between officers and supervisors and between officers and citizens, which in turn led to stronger commitment to fair treatment of the public. Internal procedural justice and moral alignment with citizens also cultivated officers’ perceptions of public trustworthiness, which further strengthened officers’ fair treatment toward the public.

scholarly journals External Procedural Justice: Do Just Supervisors Shape Officer Trust and Willingness to Take the Initiative With the Public?

2021 ◽  
pp. 105756772199679
Author(s):  
Robert P. Peacock ◽  
Sanja Kutnjak Ivkovich ◽  
Maarten Van Craen ◽  
Irena Cajner Mraović ◽  
Krunoslav Borovec ◽  
...  
Keyword(s):  
Procedural Justice ◽  
Organizational Justice ◽  
Empirical Research ◽  
Work Engagement ◽  
Police Officers ◽  
The Public ◽  
Police Practice ◽  
Personal Initiative ◽  
Parallel Pathway

Decades of empirical research have shaped our understanding of organizational justice in the workplace and public assessments of police procedures on the street, but only recently has a nascent wave of research sought to better understand the role that officer perceptions of supervisory procedural justice play in shaping their (un)fair interactions with the public. The nascent research testing this relationship has focused on the evidence that officer perceptions of trust in the public is a pathway between internal procedural justice and external procedural justice. This article tests the role of trust and a parallel pathway that incorporates the concepts of work engagement and personal initiative in the procedural justice literature. Relying on a survey of 638 Croatian police officers, this study finds that the effect of supervisory procedural justice on officers’ external procedural justice is positive but indirect through a measure of trust in the public and the proposed engagement/initiative mechanism. The implications of these findings for research and police practice are discussed.

Achieving Fairness in Policing

2016 ◽  
Vol 20 (1) ◽  
pp. 3-23 ◽  
Author(s):  
Maarten Van Craen ◽  
Wesley G. Skogan
Keyword(s):  
United States ◽  
Procedural Justice ◽  
Police Officers ◽  
Public Support ◽  
The United States ◽  
Police Legitimacy ◽  
The Public ◽  
To Come ◽  
The Relationship

Decades of research on public support for the police has documented the prominent role of procedural justice in shaping popular views of police legitimacy and the predisposition of citizens to comply and cooperate with them. However, much less attention has been given to the issue of how to get police officers to actually act in accord with its principles when they interact with the public. Reminders of the importance and the difficulty of fostering police legitimacy are not hard to come by, as witnessed in events in the United States during 2014 to 2015. This article addresses the hard, multifaceted issue of fostering procedural justice in the ranks. It theorizes and assesses the relationship between fair supervision and fair policing. The results of our study indicate that perceived internal procedural justice is directly related to support for external procedural justice (modeling thesis), and also indirectly, via trust in citizens.

scholarly journals “Proud to be a Special”: a qualitative study exploring the experiences of Special Constables in the UK

2019 ◽  
Vol 18 (3/4) ◽  
pp. 121-131 ◽  
Author(s):  
Sarah L. Plimley ◽  
Sarah Krahenbuhl
Keyword(s):  
Thematic Analysis ◽  
Police Officers ◽  
Design Methodology ◽  
Working Relationships ◽  
Valuable Resource ◽  
Structured Interviews ◽  
Content Type ◽  
The Public ◽  
Negative Impacts ◽  
The Uk

PurposeThe purpose of this paper is to understand what motivates members of the public to volunteer within the Special Constabulary and seek to understand their experiences when engaging in this role. There is little qualitative research examining the experiences of volunteers and yet such literature is pivotal in supporting positive future engagement of a valuable resource.Design/methodology/approachSix currently serving Special Constables (SC) were interviewed about their role. The semi-structured interviews were transcribed and analysed qualitatively through thematic analysis.FindingsThematic analysis identified four main themes: “Proud to be a Special”: active demonstration of pro-social behaviour; “Lines of Division”: recognition of distinction between SC and Regular Police Officers; “Levels of Training”: adverse consequences of inadequate training; and “Mind the Gap”: impact of financial austerity. The SC recognised their role as a utilitarian resource with both positive and negative impacts on all Police Officers.Originality/valueThe findings highlighted the need for a careful balance between having enough SC to maintain appropriate policing and yet ensuring opportunity for sufficient experience to develop and implement their skills, successful demonstration of which would support more positive working relationships with Regular Police Officers.

scholarly journals Ringing the changes: the role of telephone communication in a helpline and befriending service targeting loneliness in older people

2018 ◽  
Vol 39 (7) ◽  
pp. 1528-1551 ◽  
Author(s):  
CLAIRE PRESTON ◽  
STEPHEN MOORE
Keyword(s):  
Mixed Methods ◽  
Older People ◽  
Thematic Analysis ◽  
Emotional Support ◽  
Mixed Methods Study ◽  
Structured Interviews ◽  
Voice Communication ◽  
Telephone Communication ◽  
The United Kingdom

ABSTRACTThe drive to deliver services addressing loneliness in older people by telephone and online makes it increasingly relevant to consider how the mode of communication affects the way people interact with services and the capacity of services to meet their needs. This paper is based on the qualitative strand of a larger mixed-methods study of a national phoneline tackling loneliness in older people in the United Kingdom. The research comprised thematic analysis of four focus groups with staff and 42 semi-structured interviews with callers. It explored the associations between telephone-delivery, how individuals used the services and how the services were able to respond. To understand these associations, it was useful to identify some constituent characteristics of telephone communication in this context: namely its availability, reach and non-visual nature. This enabled various insights and comparison with other communication media. For example, the availability of the services attracted people seeking frequent emotional support but this presented challenges to staff. More positively, the ability of the services to connect disparate individuals enabled them to form different kinds of satisfying relationships. The evolution of mixed communication forms, such as internet-based voice communication and smartphone-based visual communication, makes analysis at the level of a technology's characteristics useful. Such a cross-cutting perspective can inform both the design of interventions and assessment of their suitability for different manifestations of loneliness.

scholarly journals Implementation of the Function of Maximizing the Security Level in the Administration of Justice in the Digital Economy

2020 ◽  
Vol 38 (Especial II) ◽  
pp. 216-225
Author(s):  
Damir Khamitovich Valeev ◽  
Anas Gaptraufovich Nuriev
Keyword(s):  
Public Administration ◽  
Social Relations ◽  
Digital Economy ◽  
Positive Development ◽  
Security Level ◽  
The Public ◽  
Administration Of Justice ◽  
The Status ◽  
Dialectical Analysis

The research analyses the implementation of the role of maximizing the level of security in the administration of justice in the context of the digital economy. Methodologically, the documentary observation research technique and, to process sources, sociological-dialectical analysis were used. Digitization as a transformational factor of many branches of social relations implies dependence on the implementation of a series of interdependent legal facts with digital technologies so that the action has a legal and concrete result. The digital level as a new platform for the implementation of a number of public functions posing new challenges for the public administration system and also determines the status of new functions that can provide a "digital future" with a positive development dynamic. Conclusion mode everything indicates that, these new functions can be austable in order to maximize security in the implementation of public functions in response to new threats. Particularly sensitive is the area of justice administration, which is also actively introducing many digital tools into the case-resolution process.

scholarly journals A Content Analysis of Public Policy Design and Implementation in Slovenia: Weighing Strategic and Normative Factors

2021 ◽  
pp. 70-88
Author(s):  
Žiga KOTNIK ◽  
Dalibor STANIMIROVIĆ
Keyword(s):  
Public Policy ◽  
Content Analysis ◽  
Policy Design ◽  
Policy Cycle ◽  
Structured Interviews ◽  
The Public ◽  
Design And Implementation ◽  
Strategic Factors ◽  
Normative Factors

"Policy processes are complex systems and require an in-depth and comprehensive analysis. Especially, factors that affect public policy design and implementation, as two important stages of the public policy cycle, have not been sufficiently explored. The aim of the paper is to analyze the relationship between two critical factors that influence the design and implementation of public policies in the case of Slovenia, namely strategic factors and normative factors, and offer a basis for comparison with similar countries. Based on twenty-two structured interviews with prominent public policy experts in Slovenia and content analysis of the responses, the findings reveal that, although strategic factors are identified by the interviewees as the most critical, the role of normative factors is also important and should not be underestimated. For various reasons, in practice, normative factors often turn out to be crucial."

Role reflections of police reservists: a study of volunteer reserve officers in Malaysia

2018 ◽  
Vol 41 (6) ◽  
pp. 813-827 ◽  
Author(s):  
Phaik Kin Cheah ◽  
N. Prabha Unnithan ◽  
Suresh Suppiah
Keyword(s):  
Police Officers ◽  
Design Methodology ◽  
Theory Approach ◽  
Structured Interviews ◽  
Content Type ◽  
The Public ◽  
Role Orientations ◽  
Grounded Theory Approach ◽  
Practical Implications ◽  
Insight Into

PurposeThe purpose of this paper is to investigate the work roles of the Royal Malaysia Police Volunteer Reserve officers.Design/methodology/approachA grounded theory approach was utilized for the generation and analysis of the data. Data were collected through interviews, observations and follow-ups. Semi-structured interviews were conducted with 20 male and female volunteer reserve officers and 5 regular police officers aged between 24 and 58 years of mixed socioeconomic backgrounds, ethnicities and ranking in the Royal Malaysia Police force. Two civilian respondents (spouses of the Police Volunteer Reserve officers) were also interviewed for this study for the purpose of theory sampling.FindingsThe data were analyzed qualitatively resulting in a model of Royal Malaysia Police Volunteer Reserve officer roles consisting of four orientations.Research limitations/implicationsStudy outcomes are discussed theoretically and administratively. The four role orientations identified will assist researchers studying police reserve volunteerism.Practical implicationsStudy outcomes allow administrators to utilize and deploy police reservists in consonance with the four role orientations identified.Social implicationsThis study provides insight into how police reservists conceive of and execute their roles as they negotiate them in relation to the regular police officers they work with and the public from which they are drawn.Originality/valueThis is the first study of police volunteerism in Malaysia.

Investigating the Role of Big Data in Transportation Safety

2020 ◽  
Vol 2674 (6) ◽  
pp. 244-252
Author(s):  
Subasish Das ◽  
Greg P. Griffin
Keyword(s):  
Big Data ◽  
Quality Analysis ◽  
Transportation Safety ◽  
Structured Interviews ◽  
The Public ◽  
Emerging Trends ◽  
Key Terms ◽  
Quantified Analysis ◽  
Population Representation

Big data may offer solutions for many challenges for transportation safety, providing more data faster, with higher spatial and temporal resolution. However, researchers and practitioners identify biases in big data that need to be explored and examined before performing data-driven decision-making. Leveraging semi-structured interviews of big data experts, this study includes a quantified analysis of topic frequency and an evaluation of the reliability of concepts through two independently trained coders. To identify the trends in the unstructured textual contents, the research team developed a text mining pipeline to identify trends, patterns, and biases. The study identifies key terms experts use when describing the role of big data in transportation safety, how the terms relate to the big data experts’ language through network plots, and clustering shows a need to focus on sources, quality, analysis, and implementation of big data. Results show value in maintaining the centrality of transportation experts and the public to determine the proper goals and metrics to evaluate transportation safety. Practitioners and researchers can develop new methods to improve population representation with big data, in addition to addressing difficult transportation safety problems. Working ahead of emerging trends and technologies of big data could support further advancements in transportation safety.

Dialogue and Coordination: How Hybrid Models Can Strengthen Labor Standards Enforcement

2020 ◽  
Vol 36 (3) ◽  
pp. 312-334
Author(s):  
Kelly Pike
Keyword(s):  
Hybrid Approach ◽  
National Development ◽  
Active Role ◽  
Hybrid Models ◽  
Labor Standards ◽  
Structured Interviews ◽  
Public And Private ◽  
The Public ◽  
Public And Private Enforcement

This article examines the factors that limit and support the capacity of developing states to regulate labor in the public and private spheres, as well as the role of international parties in strengthening that capacity. The purpose is to better understand the potential for a more coordinated approach informed by hybrid models of enforcement, which can contribute to closing regulatory gaps. Fieldwork was carried out in the garment sectors in South Africa and Lesotho during 2018, including 20 semi-structured interviews with industry stakeholders representing government, business, and labor. Findings indicate that the developing state has an important role to play in facilitating a more coordinated approach between systems of enforcement, including public and private enforcement agencies, national development agencies, manufacturers, buyers, and unions. The case studies indicate the potential of such an approach to, for example, improve inspection quality, accountability, and transparency. The state can play an active role in facilitating a hybrid approach to regulation that involves both state and non-state actors, with dialogue and coordination at the core of addressing broader challenges for enforcement.

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