Examination and Redesign of Inclusive Special Education Service Delivery in a Rural School

In this article, we describe the self-directed change made by a rural elementary school in response to a data-based examination of its service-delivery model that revealed its lowest performing students were spending most of their time with the school’s least qualified staff. This mixed-method case study describes (a) why and how the school shifted personnel deployment and utilization, (b) factors that facilitated the shifts in service delivery, and (c) perceived effects of the changes. Findings demonstrate how implementing data-based decision-making through strong collaborative leadership led to recognizing, exploring, and modifying the school’s overreliance on paraprofessionals by increasing the availability of more highly skilled personnel to facilitate more inclusive instruction and collaboration. Participants also described challenges and perceived negative aspects related to change. We conclude with implications for practice, including how this study could inform similar change efforts in small rural schools, and suggestions for future research.

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Service-Sales Ambidexterity: Evidence, Practice, and Opportunities for Future Research

Journal of Service Research ◽

10.1177/1094670519878880 ◽

2019 ◽

Vol 23 (1) ◽

pp. 13-21 ◽

Cited By ~ 3

Author(s):

Ko de Ruyter ◽

Debbie Isobel Keeling ◽

Ting Yu

Keyword(s):

Service Delivery ◽

Current Practice ◽

Current Knowledge ◽

Theoretical Development ◽

Structural Knowledge ◽

Future Research ◽

Organizational Boundaries ◽

Current Knowledge Base ◽

Effective Service

Aligning the service-sales interface within and beyond organizational boundaries is worthwhile, yet many firms are not reaping the rewards of such practice. The managerial need for in-depth insights into the blending of selling and service delivery could be better informed through resolution of current open theoretical debates. This position article extends the current knowledge base on the service-sales interface in three ways. First, we offer a synopsis of current scholarly progress on blending service delivery with sales and identify contextual conditions that foster effective service-sales ambidexterity. Second, turning to current practice, we use an empirical case study to demonstrate how a multinational company strategically deploys online learning to bridge structural knowledge and skills gaps within its reseller network to build ambidextrous capacity in the channel and support solution selling. Complementing this human learning approach, we also explore recent advances in machine learning and their impact on the service-sales interface. Third, we blend these academic and practice perspectives to offer a service-sales interface agenda that identifies directions for future research in terms of both the theoretical development of ambidexterity and defining the effective blending of technologies at the service-sales interface that enables ambidexterity in practice.

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Democracy and Social Service Delivery in Nigeria: A Case Study of Free Medical Programme of Rivers State Government (2007-2013)

SSRN Electronic Journal ◽

10.2139/ssrn.2602035 ◽

2015 ◽

Author(s):

Chukunonye Abovu Akujuru ◽

Newman Chintuwa Enyioko

Keyword(s):

Service Delivery ◽

State Government ◽

Social Service ◽

Social Service Delivery ◽

Rivers State

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Supplier Development at LG Electronics

The Oxford Handbook of Supply Chain Management ◽

10.1093/oxfordhb/9780190066727.013.31 ◽

2020 ◽

Author(s):

Hyojin Kim ◽

Daesik Hur ◽

Tobias Schoenherr

Keyword(s):

Management Practice ◽

Digital Technologies ◽

Supply Management ◽

Future Research ◽

Supplier Development ◽

Environmentally Conscious ◽

Competitive Capabilities ◽

The Stability ◽

Buyer Firm

Supplier development has been a critical supply management practice since the 1990s. In many instances, it has even become imperative for buyer firms to support and prepare their supply bases for uncertain economic and market environments, socially and environmentally conscious customers, advances in digital technologies, and increasing competition. Yet, research that approaches supplier development with the objective to advance all these dimensions in an integrated fashion is scarce. This study fills this void by exploring how a buyer firm may address these emerging challenges in its supply base. Specifically, an in-depth case study of LG Electronics explores how the firm designs and operates multidimensional supplier development activities to foster the stability and sustainability of its supply base while enhancing its core suppliers’ competitive capabilities. This chapter illustrates how supplier development can be taken to the next level, presents implications for managerial practice, and outlines promising future research avenues.

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Leadership and Strategic Change under Ambiguity

Organization Studies ◽

10.1177/017084069601700406 ◽

1996 ◽

Vol 17 (4) ◽

pp. 673-699 ◽

Cited By ~ 142

Author(s):

Jean-Louis Denis ◽

Ann Langley ◽

Linda Cazale ◽

Jean-Louis Denis ◽

Linda Cazale ◽

...

Keyword(s):

Strategic Change ◽

Collaborative Leadership ◽

Radical Change ◽

Leadership Roles ◽

Linear Pattern ◽

Effective Change ◽

Leadership Group ◽

Political Realignment ◽

University Affiliation

This paper draws on a case study of a large public hospital to examine the processes of leadership and strategic change in organizations where goals are unclear and authority is fluid and ambiguous. The case history describes the evolution of leadership roles during a period of radical change in which a general hospital acquires a university affiliation while moving towards a more integrated form of management. The study traces the tactics used by members of the leadership group to stimulate change, and the corresponding impact of these tactics on both the progress of change and on leadership roles themselves. It is suggested that strategic change in these organizations requires collaborat ive leadership involving constellations of actors playing distinct but tightly-knit roles. Yet, collaborative leadership is fragile and can easily disintegrate due to intemal conflict or to discreditation associated with more unpopular (although potentially effective) change tactics. Thus, under ambiguity, radical trans formations may tend to occur in a cyclical non-linear pattern with periods of substantive change alternating with periods of political realignment. The paper concludes with a series of five propositions concerning the collaborative, cyc lical, interpretative, and entropic nature of leadership and strategic change pro cesses under ambiguity.

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A systematic literature review of healthcare supply chain and implications of future research

International Journal of Pharmaceutical and Healthcare Marketing ◽

10.1108/ijphm-05-2018-0028 ◽

2019 ◽

Vol 13 (4) ◽

pp. 405-435 ◽

Cited By ~ 2

Author(s):

Anuj Dixit ◽

Srikanta Routroy ◽

Sunil Kumar Dubey

Keyword(s):

Supply Chain ◽

Literature Review ◽

Inventory Management ◽

Cold Chain ◽

Future Research ◽

Research Papers ◽

Content Type ◽

Drug Manufacturing ◽

Customer Training

Purpose This paper aims to review the healthcare supply chain (HSC) literature along various areas and to find out the gap in it. Design/methodology/approach In total, 143 research papers were reviewed during 1996-2017. A critical review was carried out in various dimensions such as research methodologies/data collection method (empirical, case study and literature review) and inquiry mode of research methodology (qualitative, quantitative and mixed), country-specific, targeted area, research aim and year of publication. Findings Supply chain (SC) operations, performance measurement, inventory management, lean and agile operation, and use of information technology were well studied and analyzed, however, employee and customer training, tracking and visibility of medicines, cold chain management, human resource practices, risk management and waste management are felt to be important areas but not much attention were made in this direction. Research limitations/implications Mainly drug and vaccine SC were considered in current study of HSC while SC along healthcare equipment and machine, hospitality and drug manufacturing related papers were excluded in this study. Practical implications This literature review has recognized and analyzed various issues relevant to HSC and shows the direction for future research to develop an efficient and effective HSC. Originality/value The insight of various aspects of HSC was explored in general for better and deeper understanding of it for designing of an efficient and competent HSC. The outcomes of the study may form a basis to decide direction of future research.

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Toward a Working Model of Leadership in Nonprofit Sport Governance

Journal of Sport Management ◽

10.1123/jsm.2018-0227 ◽

2019 ◽

Vol 33 (3) ◽

pp. 189-202 ◽

Cited By ~ 2

Author(s):

Ian O’Boyle ◽

David Shilbury ◽

Lesley Ferkins

Keyword(s):

Chief Executive Officers ◽

Leadership Skills ◽

Chief Executive ◽

Future Research ◽

Limited Attention ◽

Study Approach ◽

Working Model ◽

Executive Officers ◽

Scholarly Discourse

The aim of this study is to explore leadership within nonprofit sport governance. As an outcome, the authors present a preliminary working model of leadership in nonprofit sport governance based on existing literature and our new empirical evidence. Leadership in nonprofit sport governance has received limited attention to date in scholarly discourse. The authors adopt a case study approach involving three organizations and 16 participant interviews from board members and Chief Executive Officers within the golf network in Australia to uncover key leadership issues in this domain. Interviews were analyzed using an interpretive process, and a thematic structure relating to leadership in the nonprofit sport governance context was developed. Leadership ambiguity, distribution of leadership, leadership skills and development, and leadership and volunteerism emerged as the key themes in the research. These themes, combined with existing literature, are integrated into a preliminary working model of leadership in nonprofit sport governance that helps to shape the issues and challenges embedded within this emerging area of inquiry. The authors offer a number of suggestions for future research to refine, test, critique, and elaborate on our proposed working model.

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Using a Process Approach to Pandemic Planning: A Case Study

Applied Sciences ◽

10.3390/app11094121 ◽

2021 ◽

Vol 11 (9) ◽

pp. 4121

Author(s):

Hana Tomaskova ◽

Erfan Babaee Tirkolaee

Keyword(s):

Process Model ◽

Process Mining ◽

Process Approach ◽

Research Topic ◽

Future Research ◽

Critical Situation ◽

Pandemic Planning ◽

The Difference ◽

Smart Technologies

The purpose of this article was to demonstrate the difference between a pandemic plan’s textual prescription and its effective processing using graphical notation. Before creating a case study of the Business Process Model and Notation (BPMN) of the Czech Republic’s pandemic plan, we conducted a systematic review of the process approach in pandemic planning and a document analysis of relevant public documents. The authors emphasized the opacity of hundreds of pages of text records in an explanatory case study and demonstrated the effectiveness of the process approach in reengineering and improving the response to such a critical situation. A potential extension to the automation and involvement of SMART technologies or process optimization through process mining techniques is presented as a future research topic.

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The Manifestation of New Public Service Principles in Small-town Government: A Case Study of Grand Island, New York

State and Local Government Review ◽

10.1177/0160323x211003139 ◽

2021 ◽

pp. 0160323X2110031

Author(s):

Jason D. Rivera ◽

Andrew Uttaro

Keyword(s):

New York ◽

Public Service ◽

Future Research ◽

Public Servants ◽

Engagement Strategies ◽

New Public ◽

Governance Practices ◽

Grand Island ◽

Inclusive Governance

Although New Public Service (NPS) principles are well known, their practice in local government settings has only been limitedly explored. As a means of better understanding governance practices that adhere to NPS principles in local contexts, this study engaged in a case study of Grand Island, New York. Through the analysis of interviews with elected officials and civic servant department heads, it is observed that public servants practice various public engagement strategies for gauging public sentiment and interests in public policy. However, these same public servants point out the challenges of public hearings and social media to understanding their citizens. Information on public servants’ notions of accountability is observed, which relates to how they view the public’s involvement in policy processes. Recommendations for future research are provided as a means of enhancing our understanding and development of more inclusive governance practices.

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“How about We Give It a Go?”: A Case Study on Supporting Breastfeeding Families in an Australian Child Care Centre

Children ◽

10.3390/children7110195 ◽

2020 ◽

Vol 7 (11) ◽

pp. 195

Author(s):

Emma Woolley ◽

Shirley Wyver

Keyword(s):

Child Care ◽

World Health ◽

Future Research ◽

Care Centre ◽

Breastfeeding Support ◽

Child Care Centre ◽

Collective Case Study ◽

Instrumental Case Study ◽

Health Organization

The World Health Organization (WHO) recommends exclusive breastfeeding for six months and continuation of breastfeeding for up to two years. Formal child care has an important role in supporting breastfeeding, as many Australian infants commence care before two years of age. Currently, little is known about support or barriers in child care contexts. The present qualitative instrumental case study explores practices which protect, promote and support breastfeeding at a child care centre located in the Australian Capital Territory’s outer suburbs. Extending from a previously published collective case study, a cultural-institutional focus of analysis was used to explore the roles of proximity, flexibility and communication in supporting breastfeeding within a child care centre located close to an infant’s home. Interviews with centre staff and mothers, triangulated with observations of the centre environment and policy documents provide insight into the environment. Affirming the roles of flexibility in routine and staff rostering and two-way communication, findings suggest longer-term benefits may be derived from selecting a child care centre close to an infant’s home, provided mothers can overcome barriers to breastmilk expression in the workplace. The study recognises the role of non-lactating caregivers in the transition to formal child care, and of the support culture for educators who breastfeed. This study extends the knowledge base of breastfeeding support interventions in the child care setting to inform future research and policy.

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