Patient satisfaction and gender composition of physicians - a cross-sectional study of community health services in Hubei, China

Baground: One form of service in the administration room is the caring behavior of health workers where the caring attitude will be intertwined with a relationship of mutual trust, compassion and honesty. Patients and their families will feel satisfied if the health services received are in accordance with the patient's expectations and can feel disappointed if the caring health workers received are not in line with their expectations so that patients will tend to choose health services that can provide good caring. The purpose of this study was to know the caring of health workers in administrative services on patient satisfaction in inpatients at the Muna Regency General Hospital.. Method: The research design uses a cross sectional study approach involving a sample of 52 people. The data collection method used primary data and secondary data. Data analysis using Univariate and Bivariate analysis. Results: there is a relationship between caring for health workers in administrative services to patient satisfaction in inpatients at the Muna Regency General Hospital with a value of 0,017. Conclusions: there is a relationship between caring for health workers in administrative services to patient satisfaction in inpatients at the Muna Regency General Hospital. Keywords: career, health workers, administrative services, patient satisfaction Pendahuluan: Salah satu bentuk pelayanan diruangan administrasi adalah perilaku caring petugas kesehatan dimana sikap caring akan terjalin dengan adanya hubungan saling percaya, belas kasih dan kejujuran. Pasien maupun keluarga pasien akan merasa puas apabila pelayanan kesehatan yang diterima sesuai dengan harapan pasien dan dapat merasa kecewa bila caring petugas kesehatan yang diterima tidak sesuai dengan harapannya sehingga pasien akan cenderung memilih pelayanan kesehatan yang dapat memberikan caring dengan baik. Tujuan penelitian ini adalah diketahinya caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di rawat inap Rumah Sakit Umum Daerah Kabupaten Muna. Metode: Desain Penelitian menggunakan pendekatan Cross Sectional Study yang melibatkan sampel sebesar 52 orang. Metode pengumpulan data menggunakan data primer dan data sekunder. Analisis data menggunakan analisis Univariat dan Bivariat. Hasil: ada hubungan caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di rawat inap Rumah Sakit Umum Daerah Kabupaten Muna dengan nilai ρ sebesar 0,017. Kesimpulan: ada hubungan caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di rawat inap Rumah Sakit Umum Daerah Kabupaten Muna Kata kunci: caring, petugas kesehatan, pelayanan administrasi, kepuasan pasien

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Patient satisfaction with prescribed medicines in community health services in China: A cross-sectional survey 6 years after the implementation of the national essential medicines policy

Health & Social Care in the Community ◽

10.1111/hsc.12548 ◽

2018 ◽

Vol 26 (4) ◽

pp. 495-506 ◽

Cited By ~ 2

Author(s):

Jianping Ren ◽

Xianhong Huang ◽

Tao Zhang ◽

Xueyang Zhou ◽

Chaojie Liu ◽

...

Keyword(s):

Patient Satisfaction ◽

Health Services ◽

Community Health ◽

Community Health Services ◽

Essential Medicines ◽

Cross Sectional Survey ◽

Cross Sectional ◽

Prescribed Medicines ◽

Essential Medicines Policy

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The Work Competence of General Practitioners Working in Shanghai’s Community Health Services: A Cross-Sectional Study based on Self-assessment

10.21203/rs.3.rs-805729/v1 ◽

2021 ◽

Author(s):

Tianhao Wang ◽

Xueying Ru ◽

Yuan Zhang ◽

Xiangjie Zhang ◽

Jian Gong ◽

...

Keyword(s):

Health Services ◽

Patient Care ◽

Communication Skill ◽

Cross Sectional Study ◽

Community Health Services ◽

Sectional Study ◽

Self Assessment ◽

Cross Sectional ◽

Teaching Ability ◽

Coordination Ability

Abstract Background: The aim of the study was to investigate the work competence of GPs in community health services(CHS) in Shanghai, China. Methods: A questionnaire was designed on the basis of a previous capacity evaluation indicator system. We adopted a stratified and proportional cluster sampling method in this self-assessment and cross-sectional study. We collected data on GPs demographic variables and work competence which was separated as patient care ability, teaching ability, communication skill and coordination ability, using the questionnaire. Results: A total of 2954 GPs were sampled from 116 CHS in Shanghai. The median score of patient care ability, teaching ability, communication skill and coordination ability were 80[70-88.75], 76[60-80] and 80[70-85] on a scale of 100, respectively. GPs who were 30-39 years old, worked in urban CHS, and participated in GP trainer’s training or had teaching experience got higher scores in patient care ability. GPs who worked for 5-20 years in CHS, worked in training CHSs and participated in GP trainer’s training program had higher scores in teaching ability. As for communication skill and coordination ability, GPs who were older than 30-39 years old and with a senior professional title, worked in training CHS, participated in GP trainer’s training and had teaching experiences in CHS got higher scores. Conclusions: The work competence of GPs in Shanghai’s CHS largely meets the requirements of daily practice, but there is still great improving space in the aspect of teaching ability.

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CONCENTRATION OF THE SERUM TGF-BETA1 IN HEALTHY ADULT PEOPLE

Journal of Medicine and Pharmacy ◽

10.34071/jmp.2014.4_5.12 ◽

2014 ◽

pp. 90-93

Author(s):

Van Tuan Nguyen ◽

Tam Vo ◽

Bui Bao Hoang

Keyword(s):

Transforming Growth Factor ◽

Healthy Adult ◽

Age Groups ◽

Elevated Serum ◽

Cross Sectional Study ◽

Healthy People ◽

Sectional Study ◽

Transforming Growth Factor Beta1 ◽

Cross Sectional ◽

And Gender

Elevated serum Transforming growth factor-beta1 (TGF-beta1) levels have been linked to tissue fibrosis including chronic kidney disease. Objectives: (1) Investigate serum TGF-beta1 levels in healthy adult people and (2) Examined the relation between serum TGF-beta1 level and gender, age, body mass index (BMI). Method: A cross-sectional study. TGF-beta1 were quantified by ELISA. Results: Levels of serum TGF-beta1 in healthy people were 13,45 ± 7,17 ng/mL mL (0,59 - 33,10 ng/mL). There are no difference of serum TGF-beta1 levels between men and women, between the age groups (<40 years, 40 to < 60 years and ≥ 60 years), between BMI groups < 23 and BMI group ≥ 23. Key words: TGF-beta1, healthy people

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Interaction effects of race and gender in elementary CS attitudes: A validation and cross-sectional study

International Journal of Child-Computer Interaction ◽

10.1016/j.ijcci.2021.100293 ◽

2021 ◽

pp. 100293

Author(s):

Jessica Vandenberg ◽

Arif Rachmatullah ◽

Collin Lynch ◽

Kristy E. Boyer ◽

Eric Wiebe

Keyword(s):

Interaction Effects ◽

Cross Sectional Study ◽

Sectional Study ◽

Cross Sectional ◽

Race And Gender ◽

And Gender

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Evaluation of e-health (Seha) application: a cross-sectional study in Saudi Arabia

BMC Medical Informatics and Decision Making ◽

10.1186/s12911-021-01437-6 ◽

2021 ◽

Vol 21 (1) ◽

Author(s):

Abeer Alharbi ◽

Joharah Alzuwaed ◽

Hind Qasem

Keyword(s):

Saudi Arabia ◽

Health Services ◽

Healthcare Services ◽

Cross Sectional Study ◽

Advanced Technology ◽

Sectional Study ◽

Cross Sectional ◽

Technical Problems ◽

Significant Difference ◽

Ease Of Access

Abstract Background The Ministry of Health in Saudi Arabia is expanding the country’s telemedicine services by using advanced technology in health services. In doing so, an e-health application (app), Seha, was introduced in 2018 that allows individuals to have face-to-face visual medical consultations with their doctors on their smartphones. Objective This study evaluated the effectiveness of the app in improving healthcare delivery by ensuring patient satisfaction with the care given, increasing access to care, and improving efficiency in the healthcare system. Methods A cross-sectional study design was used to assess the perceptions of users of the Seha app and non-users who continued with traditional health services. The data were collected using an online survey via Google Forms between June 2020 and September 2020. Independent t tests and chi-square (χ2) tests were conducted to answer the research questions. Results There was a significant difference between users and non-users in terms of ease of access to health services (t = − 9.38, p < 0.05), with app users having a higher mean score (4.19 ± 0.91) than non-users (3.41 ± 1.00); satisfaction with health services (t = − 6.33, p < 0.05), with users having a higher mean score (3.96 ± 0.91) than non-users (3.45 ± 0.94); and efficiency (only one visit needed for treatment) (t = − 3.20, p < 0.05), with users having a higher mean score (3.71 ± 0.93) than non-users (3.45 ± 0.93). There were significant associations between the use of the Seha app and age (χ2 = 8.79, p < 0.05), gender (χ2 = 22.19, p < 0.05), region (χ2 = 19.74, p < 0.05), and occupation (χ2 = 22.05, p < 0.05). There were significant relationships between the three items (on access, satisfaction, and efficiency) and experiencing technical issues (t = 4.47, t = 8.11, and t = 3.24, respectively, p < 0.05), with users who faced technical problems having significantly lower mean scores for all three items. Conclusion This study provided evidence that the Seha app improved the delivery of healthcare in Saudi Arabia. Users of the app had a better health experience in terms of their perceived ease of access to healthcare services; their satisfaction with healthcare services; and the efficiency of the system, measured by the number of required doctor visits. Other factors that appeared to influence the use of the app included age, gender, usual source of care, and technical difficulties.

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