On creating modern urban service spaces: ensuring the comprehensiveness and accessibility of service (Case study: public services in Mytishchi urban area)

10.12737/5550 ◽  
2014 ◽  
Vol 8 (3) ◽  
pp. 44-53 ◽  
Author(s):  
Татьяна Харитонова ◽  
Tatyana Kharitonova ◽  
Татьяна Кривошеева ◽  
Tatiana Krivosheeva ◽  
Светлана Казакова ◽  
...  
Keyword(s):  
Public Service ◽  
Urban Areas ◽  
Service Sector ◽  
Service Providers ◽  
Marketing Research ◽  
Cost Effective ◽  
Business Environment ◽  
Information Support ◽  
The Public ◽  
The Status

The issues of public service sector development have remained current since the sector was overhauled and reformed in the late 1990s and the early 2000s. The authors identify the following reasons for problems in the public service sector: a failure to force public service providers from the semishade sector and to provide opportunities for cost-effective operations in the newly created market. Currently, the major problems in the sphere of public service provision are largely connected with quality characteristics. Public service shapes the service space in modern urban areas, and provides adequate living conditions, which is a key criterion for quality-of-life evaluation. The authors’ working hypothesis focuses on developing a new format of public service companies’ development on the basis of complexity/integrity and maximal accessibility. The format is seen by the authors as suitable for a network of mini public amenities centers located in functionally diverse urban zones. The authors’ conclusions rest on the results of the authors’ marketing research into the status and development prospects of the public service sector in Mytishchi, Moscow Region. The essence of the concept proposed by the author is the different lines of mini public amenities center development: creating a business environment, priority-based resource allocation, cooperation in information support activities, as well as implementation mechanisms.

Assessment of the current level of supply in the sphere of public services in urban and rural areas (Case study: selected constituent entities of the Russian federation)

10.12737/5364 ◽  
2014 ◽  
Vol 8 (5) ◽  
pp. 57-75
Author(s):  
Елена Погребова ◽  
Elena Pogrebova
Keyword(s):  
Russian Federation ◽  
Public Service ◽  
Rural Areas ◽  
Service Sector ◽  
Service Providers ◽  
Current Level ◽  
The Public ◽  
The Russian Federation ◽  
Urban And Rural Areas ◽  
Different Levels

The article is devoted to research into the public service industry in constituent entities of the Russian Federation which demonstrate different levels of social and economic development as well as different levels of urbanization. The author presents the results of a detailed analysis of the quantitative differentiation of public service providers in terms of the types of services provided in the territories under consideration, the employment in the public service sector, the rate of public service consumption in urban and rural areas, and public service availability and accessibility for the consumers. Based on the results of the analysis, the author assesses the current level of public service supply in urban and rural areas in eight sample constituent entities of the Russian Federation (Moscow, Moscow Region, Vladimir Oblast, Tambov Oblast, Tula Oblast, Tver Oblast, Murmansk Oblast, Astrakhan Oblast), and identifies the trends of and challenges to public service sector development in the given regions.

scholarly journals Public services: institutional and functional dimensions

2021 ◽  
pp. 99-107
Author(s):  
Sorin Bradu ◽  
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Service Sector ◽  
Public Services ◽  
Service Providers ◽  
The Other ◽  
The Public ◽  
Resources And Capabilities ◽  
Main Factors ◽  
Influence Behavior

In the main, the demends on public services providors for resources and capabilities will be increasingat a time when their flexibility to maneuver and to respond will be increasingly constrained. Anyway, there are two mains ways to provide public sevices: directly, by the services included into authorities of public administration structures, and a delegated-out way, to the other service providers. While there are many diferences between the countries in the extent and the ways in which public sevices are delegated-out, the main factors that will influence behavior are common to all the countries. The public service sector in Europe is vast and complex, because there is no general consensus on what constitutes a „public service”, and the activities included under the term can vary significantly between contries.

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

scholarly journals Determining Innovation Aspect in the Performance of Public Service Sector

2013 ◽  
Vol 4 (8) ◽  
pp. 361-368
Author(s):  
Qaanita Yuuha Mustafid
Keyword(s):  
Performance Measurement ◽  
Public Service ◽  
Service Sector ◽  
Market Competition ◽  
Innovation Performance ◽  
Private Company ◽  
Organizational Survival ◽  
The Public ◽  
Measurement Framework ◽  
And Performance

Innovation is important for organizational survival, not only for private company but also for Public Service Company. When the private company needs to develop innovation to win the market competition, public service sector develops innovation in order to increase efficiency and public service quality. In order to evaluate and develop the successful innovation, the company needs to measure innovation performance. The purpose of this paper is to develop a framework for measuring innovation performance in the public service sector. This paper also identified the variables associated with innovation performance measurement in the public service sector. Using qualitative methods, we developed a performance measurement framework based on the literature review of innovation and performance measurement. The measured variables consist of inputs for innovation, innovation processes, innovation outputs, and the outcomes of implementing innovation. This research is expected to contribute to the literature used by academics and companies that have similar characteristics to measure innovation performance.

scholarly journals Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City

2020 ◽  
Vol 202 ◽  
pp. 15005
Author(s):  
Sugito ◽  
Alan Prahutama ◽  
Dwi Ispriyanti ◽  
Mustafid
Keyword(s):  
Customer Satisfaction ◽  
Waiting Time ◽  
Public Service ◽  
Service Time ◽  
Service Sector ◽  
General Distribution ◽  
Queuing Systems ◽  
Queuing Model ◽  
The Public ◽  
Second Period

The Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the service. Queue analysis is one of the methods in statistics to determine the distribution of queuing systems that occur within a system. In this study, a queuing analysis as divided into two periods. The first period lasts from 2-13 March 2015, while the second period lasts November 16th to December 20th 2019. The variables used are the number of visitors and the service time at each counter in intervals of 30 minutes. The results obtained are changes in the distribution and queuing model that is at counter 5/6 and counter 10. The queuing model obtained at the second perideo for the number of visitors and the time of service with a General distribution. The average number of visitors who come in 30 minute intervals in the second period is more than the first period, this indicates an increase in visitors. The opportunity for service units is still small, the waiting time in the queue is getting smaller. This shows that the performance of the queuing system at the Semarang Population and Civil Registry Office is getting better.

Municipal Microchips: The Computerised Labour Process in the Public Service Sector

1996 ◽  
pp. 35-63
Author(s):  
Harvie Ramsay ◽  
Chris Baldry ◽  
Anne Connolly ◽  
Cliff Lockyer
Keyword(s):  
Public Service ◽  
Service Sector ◽  
The Public ◽  
Labour Process

Identifying and Explaining Organizational Cultures in the Public Sector: A Study of the Australian Public Service Using the Interaction Ritual Theory of Randall Collins

2016 ◽  
Vol 51 (9) ◽  
pp. 1363-1396
Author(s):  
Craig Matheson
Keyword(s):  
Public Service ◽  
Two Dimensions ◽  
Regional Office ◽  
Educational Levels ◽  
The Public ◽  
Interaction Ritual ◽  
Ritual Theory ◽  
The Status ◽  
Different Cultures ◽  
Office Location

This article identifies and explains different cultures within the Australian Public Service (APS) using the interaction ritual (IR) theory of Randall Collins. It argues that such cultures vary along two dimensions: power and status. On the power dimension, we may distinguish three cultures: that of the order givers, that of the order takers, and that of those who both give and take orders. On the status dimension, we may distinguish localistic and cosmopolitan cultures. Cultural differences on these two dimensions are associated with variations in organizational rank, educational levels, agency tasks, relationships with clients, and central versus regional office location.

Sign in / Sign up

Export Citation Format

Share Document