scholarly journals A STUDY OF SATISFACTION WITH GOVERNMENTAL QUALITY EFFORTS BASED ON DIFFERENT INFLUENCING FACTORS—WITH THE MONITORING DATA OF LIAONING PROVINCE AS AN EXAMPLE

2021 ◽  
Author(s):  
JING-XING LIAO ◽  
LEI FENG ◽  
XIAO-WEN XU
Keyword(s):  
Product Quality ◽  
Provincial Government ◽  
Liaoning Province ◽  
Quality Service ◽  
The Public ◽  
Level 1 ◽  
Set Up ◽  
Quality Awareness ◽  
Level 2 ◽  
Satisfaction With Services

In order to intensify quality efforts, strengthen the responsibility for quality safety, raise the overall level of quality and comprehensively and systematically understand the effectiveness of quality improvement actions of government and the gap between quality perception and requirements f consumers, this paper set up 5 level-1 indicators and 13 corresponding level-2 indicators in five fields of product quality, engineering quality, service quality, environmental quality and quality awareness to monitor the public satisfaction with governmental quality efforts in Liaoning Province. The results show that the public satisfaction with services in the fields of engineering quality and product quality is rather low, calling for greater attention from Liaoning Provincial Government and further improvement.

scholarly journals Monitoring Customer-focused Quality Service Delivery in Local Government: Conceptual Issues and Perspectives for Consideration

2012 ◽  
Vol 1 (1) ◽  
pp. 4 ◽  
Author(s):  
Modeni Mudzamba Micheal Sibanda
Keyword(s):  
South Africa ◽  
Local Government ◽  
Service Quality ◽  
Service Delivery ◽  
Provincial Government ◽  
Quality Service ◽  
The Public ◽  
Provision Of Services ◽  
Important Means ◽  
Monitoring Service

Local government in South Africa is no longer exclusively a function of national or provincial government; it is now regarded as a sphere rather than a tier of government. Section 152 of the Constitution of South Africa, 1996 stipulates the objectives of the local sphere of government, among which is ensuring the provision of services to communities in a sustainable manner. Poor or lack of service delivery by local authorities has received much media attention of late. Monitoring customer-focused service delivery could therefore be a critically important means to effect quality service delivery in local government. At its core this approach emphasises the treatment of municipal service users and the citizenry as customers. This article contends that conceptually customer-focused quality service delivery may potentially lever local government authorities out of the poor service delivery rut that has come to render some municipal authorities ineffective and inefficient and hence dysfunctional. At a conceptual level the article grapples with the elusive concept of service quality and the often contested concept of customer and proxy measures for monitoring service quality in the public sector. Citing British and South African customer-focused quality service delivery tools and initiatives, the article interrogates the efficacy of such initiatives and perspectives for monitoring customer-focused quality service delivery in the local sphere of government.

scholarly journals Analysis on Health Level of Local Government Owned Enterprises (BUMD) toward Papua Regional Income

2016 ◽  
Vol 7 (2) ◽  
pp. 20-24
Author(s):  
Yohanis Rante ◽  
Westim Ratang ◽  
B. Elita Bharanti
Keyword(s):  
Water Quality ◽  
Local Government ◽  
Water Supply ◽  
Provincial Government ◽  
Regional Income ◽  
The Public ◽  
Health Level ◽  
Set Up ◽  
Water Supply Company ◽  
Financial Aspect

In the effort to carry out the principal functions and duties for the population in Papua, Papua provincial government set up several enterprises (BUMD) purposed to provide services to the public. BUMD is also expected to give contribution on regional income. The objectives of this research are: (1) Determining the health level of Local Government Owned Enterprises in Water Supply Company in Jayapura and Nabire from the financial aspect, (2) the health level of Local Government Owned Enterprises in Water Supply Company in Jayapura from the operational aspect, (3) the health level of Local Government Owned Enterprises in Water Supply Company in Jayapura and Nabire from the administration aspect. The method used in this research is survey research method toward BUMD by distributing questionnaires in several enterprises. The analytical tool used is the analysis on the health level of Water Supply Company on the financial, operational and administration aspects. Jayapura Water Supply Company health level in terms of financial aspects, operations and administration in 2011 to 2013 showed a reduction, but it was still sufficient indication. The total value of these three aspects has decreased in the last two years, 60.49 in 2011, decrease to 59.22 in 2012 and 54.59 by the end of 2013. However, this reduction was still at fairly healthcategory. Nabire Water Supply Company health level based on the financial aspect shows that from 2010 to 2013, the financial performance of Nabire Water Supply Company was experiencing unhealthy condition. Service aspect of the rate of complaints solving in 2010 to 2013 was always above 100%, it means that Nabire Water Supply Company have solved the problem of water services and other complaints that come from customers or not customer. The next indicator is water quality was 0% from 2010 to 2013. It means that they have not been able to serve the customers with the drinking water quality as provided in Ministry of Health Regulationnumber 492/MENKES/PER/IV/ 2010.

scholarly journals Independence of Internal Audit Unit Influence the Internal Audit Capability of Malaysian Public Sector Organizations

2019 ◽  
Author(s):  
Nur Ain Zakiah Mohd Yusof ◽  
Hasnah Haron ◽  
Ishak Ismail ◽  
Ong Hock Chye
Keyword(s):  
Public Sector ◽  
Internal Audit ◽  
Internal Auditors ◽  
The Public ◽  
Road Map ◽  
Public Sector Organizations ◽  
Independence Results ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Measuring capability level of a service provider is ambiguous, so does an internal audit unit in the public sector. Prominently, there is very scarce research conducted on this issue. In this study, the Internal Audit Capability Model (IACM) is used to measure the capability while the independence of the internal audit is studied as one of the factors influencing it. Questionnaires were sent to head of internal auditors which list obtained from National Audit Department. Total of 70 responses was received and analyzed for descriptive statistics and relationship testing using SPSS and SmartPLS. It was found that 47 organizations were only at capability level 1 Initial while remaining 13 organizations were at least scored capability Level 2 Infrastructure. This shows that the Malaysian public sector must strengthen its internal audit unit, especially in People Management, to develop higher capability level. It was also found that independence of the internal audit unit has a positive and significant influence on the overall internal audit capability level. Lack of independence results in lack of quality internal audit unit thus gives an impact on the capability level. IACM used in this study could provide the organization with a road map to enhance its capability.

scholarly journals Ship- and island-based atmospheric soundings from the 2020 EUREC<sup>4</sup>A field campaign

2021 ◽  
Vol 13 (2) ◽  
pp. 491-514 ◽  
Author(s):  
Claudia Christine Stephan ◽  
Sabrina Schnitt ◽  
Hauke Schulz ◽  
Hugo Bellenger ◽  
Simon P. de Szoeke ◽  
...  
Keyword(s):  
Radiosonde Data ◽  
Data Set ◽  
The Public ◽  
Synoptic Variability ◽  
Mesoscale Convective ◽  
Level 1 ◽  
Lifting Condensation Level ◽  
Level 2 ◽  
Convective Organization

Abstract. To advance the understanding of the interplay among clouds, convection, and circulation, and its role in climate change, the Elucidating the role of clouds–circulation coupling in climate campaign (EUREC4A) and Atlantic Tradewind Ocean–Atmosphere Mesoscale Interaction Campaign (ATOMIC) collected measurements in the western tropical Atlantic during January and February 2020. Upper-air radiosondes were launched regularly (usually 4-hourly) from a network consisting of the Barbados Cloud Observatory (BCO) and four ships within 6–16∘ N, 51–60∘ W. From 8 January to 19 February, a total of 811 radiosondes measured wind, temperature, and relative humidity. In addition to the ascent, the descent was recorded for 82 % of the soundings. The soundings sampled changes in atmospheric pressure, winds, lifting condensation level, boundary layer depth, and vertical distribution of moisture associated with different ocean surface conditions, synoptic variability, and mesoscale convective organization. Raw (Level 0), quality-controlled 1 s (Level 1), and vertically gridded (Level 2) data in NetCDF format (Stephan et al., 2020) are available to the public at AERIS (https://doi.org/10.25326/137). The methods of data collection and post-processing for the radiosonde data set are described here.

scholarly journals Long and Strong Security using Reputation and ECC for Cloud Assisted Wireless Sensor Networks

2020 ◽  
Vol 21 (1) ◽  
pp. 85-92
Author(s):  
D Antony Joseph Rajan ◽  
E R Naganathan
Keyword(s):  
Sensor Node ◽  
Smart Cities ◽  
Wireless Sensor ◽  
Wireless Devices ◽  
The Public ◽  
The Social ◽  
Level 1 ◽  
The Internet Of Things ◽  
Level 2 ◽  
General Networks

Wireless sensor network plays a significant role in the construction of smart cities, and the social network includes the Internet of Things, etc. In general, networks are most vulnerable of all the wireless devices due to the massive damage caused by disrupting these networks. Hence the nodes present in the network should get validated for its reputation. Therefore a Long and Strong Security mechanism with two-level checks is proposed here. Level 1 check includes verifying node reputation value and level 2 check includes Elliptical curve cryptography (ECC). Each sensor node sends the public master key to the cloud and secretly stored in the sensor node. Before data transmission, every node checks the master key, and if the master key is a match, then it transmits the data to the next hop. This process is continued until the source reaches the destination in the network.

scholarly journals Performance Evaluation of The SIERA System at the Regional Assets Management Agency of the DKI Jakarta Provincial Government Using the COBIT 5 Framework

2021 ◽  
Vol 1 (2) ◽  
pp. 13-26
Author(s):  
Nabilah Ayu Nindita ◽  
Johan Setiawan ◽  
Ahmad Faza
Keyword(s):  
Performance Evaluation ◽  
Asset Management ◽  
Qualitative Method ◽  
Quantitative Method ◽  
Provincial Government ◽  
Management Agency ◽  
Change Acceptance ◽  
Level 1 ◽  
Corrective Actions ◽  
Level 2

Objective –To measuring and knowing the level of capability, the value of gaps, and recommendations forimprovement for SIERA information system performance using the framework COBIT 5 based on the processAPO08 Manage Relationship and BAI07 Manage Change Acceptance and Transitioning.Methodology –This research uses a qualitative method and a quantitative method called the mix method. Thequalitative method is used to analyze the level of capability expected from the application of the SIERA informationsystem based on the results of interview answers. In contrast, the quantitative method is used to analyze the level ofcapability that has been achieved so far based on the results of a questionnaire that has been filled out by fourrespondents determined by a convenient sampling technique.Findings – The research found the results that the APO08 domain stopped at level 2, and the domain BAI07 stoppedat desired level 1, so corrective actions need to be taken to reach the level expected level 4.Novelty – By measuring the performance evaluation of the SIERA system, the Regional Asset Management Agencyof DKI Jakarta Province can determine the level of capability that has been achieved and the value of the gap withthe expected level of capability, and assisting the Regional Asset Management Agency of the DKI Jakarta ProvincialGovernment to take corrective actions based on recommendations from the findings in SIERA.Keywords: APO08 Manage Relationship, BAI07 Manage Change Acceptance and Transitioning, COBIT 5, DKIJakarta Regional Asset Management Agency

scholarly journals Ship- and island-based atmospheric soundings from the 2020 EUREC<sup>4</sup>A field campaign

2020 ◽  
Author(s):  
Claudia Christine Stephan ◽  
Sabrina Schnitt ◽  
Hauke Schulz ◽  
Hugo Bellenger ◽  
Simon P. de Szoeke ◽  
...  
Keyword(s):  
Radiosonde Data ◽  
Data Set ◽  
The Public ◽  
Synoptic Variability ◽  
Mesoscale Convective ◽  
Field Campaigns ◽  
Level 1 ◽  
Lifting Condensation Level ◽  
Level 2 ◽  
Convective Organization

Abstract. To advance the understanding of the interplay among clouds, convection, and circulation, and its role in climate change, the EUREC4A and ATOMIC field campaigns collected measurements in the western tropical Atlantic during January and February 2020. Upper-air radiosondes were launched regularly (usually 4-hourly) from a network consisting of the Barbados Cloud Observatory (BCO) and four ships within 51–60° W, 6–16° N. From January 8 to February 19, a total of 812 radiosondes measured wind, temperature and relative humidity. In addition to the ascent, the descent was recorded for 82 % of the soundings. The soundings sampled changes in atmospheric pressure, winds, lifting condensation level, boundary layer depth, and vertical distribution of moisture associated with different ocean surface conditions, synoptic variability, and mesoscale convective organization. Raw (Level-0), quality-controlled 1-second (Level-1), and vertically gridded (Level-2) data in NetCDF format (Stephan et al., 2020) are available to the public at AERIS (https://doi.org/10.25326/62). The methods of data collection and post-processing for the radiosonde data set are described here.

scholarly journals Identification and Ranking of the Reasons for not Referring Patients from Level 1 to Level 2 through Electronic Referral System of Golestan Province in 2019

2021 ◽  
Author(s):  
Mohammad Javad Kabir ◽  
Alireza Heidari ◽  
Zahra Khatirnamani ◽  
Sakine Beygom Kazemi ◽  
Mohammad Reza Honarvar ◽  
...  
Keyword(s):  
Referral System ◽  
Current Status ◽  
Public Confidence ◽  
The Public ◽  
Specialist Physician ◽  
Golestan Province ◽  
Level 1 ◽  
Specialized Services ◽  
Electronic Referral ◽  
Level 2

Background: The public sector of the health care system provides justice and access for all people who need more specialized services through the referral system. If the challenges of the referral system are not identified and addressed promptly, the system will not be efficient and effective. The purpose of this study was to rank the reasons for non-referral of outpatient level 1 to level 2 in the electronic referral system of Golestan province in 2019. Methods: In this descriptive and cross-sectional study, 431 outpatients participated from the pilot hospitals of the e-referral system in Golestan province, who did not refer to the level 2 specialist despite that an appointment was set by the system. The participants were selected using a stratified random sampling method. Data were collected using a questionnaire and analyzed by descriptive statistics and Friedman test in SPSS 23 software. Results: The most important reasons for patients who were not  referred from level 1 to level 2 in the electronic referral system included the presence of a trusted and familiar physician, inability to pay the visit of a specialist, and high cost of transportation from home to the designated specialist, respectively. The gender of the specialist physician and lack of guidance on referral to the specialist physician were indicated by the referral center. Patients ranked the reasons of not referring to the specialist differently (P < 0.001). Conclusions: The current status can be improved by increasing the public confidence in specialized physicians working in the electronic referral system and making the specialized services free for the poor patients. Furthermore, raising the patient's awareness about using Level 2 specialized services through the mass media can help patients to benefit from these services.

ANALISIS KEMAMPUAN KOMUNIKASI MATEMATIS DALAM MENYELESAIKAN MASALAH STATISTIKA

2018 ◽  
Vol 5 (2) ◽  
pp. 7 ◽  
Author(s):  
Ahmad Aunur Rohman
Keyword(s):  
Level 1 ◽  
Level 2

Penelitian ini dimaksudkan untuk mengetahui bagaimana kemampuan komunikasi matematis mahasiswa terhadap pemahaman statistika. Data dalam penelitian ini berupa hasil pekerjaan tes tertulis tentang kemampuan komunikasi matematis dan wawancara terhadap subjek penelitian. Pengumpulan data diperoleh dengan tes dan wawancara. Uji keabsahan data yang digunakan adalah triangulasi. Data penelitan yang terkumpul dianalisis dengan analisis data non statistik yang terdiri dari tiga alur, yaitu reduksi data, penyajian data, dan penarikan kesimpulan/verifikasi data. Hasil penelitian menunjukkan bahwa 1) Terdapat 5 mahasiswa yang berada pada level 0 (sangat kurang baik); 2) 24 mahasiswa berada pada level 1 (kurang baik); 3) 6 mahasiswa berada pada level 2 (cukup baik); Penelitian ini diharapkan dapat memacu individu lain untuk melakukan penelitian yang lebih baik dan mendalam tentang kemampuan komunikasi matematis.

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