The Impact of Perceived Physical Environments on Customers' Satisfaction and Return Intentions

2000 ◽  
Vol 21 (2) ◽  
pp. 75-85 ◽  
Author(s):  
Kyungro Chang
2014 ◽  
Vol 1 (1) ◽  
Author(s):  
Turkan Ahmet

The past few decades of ongoing war in Iraq has had a dramatic impact on the health of Iraq’s population. Wars are known to have negative effects on the social and physical environments of individuals, as well as limit their access to the available health care services. This paper explores the personal experiences of my family members, who were exposed to war, as well as includes information that has been reviewed form many academic sources. The data aided in providing recommendations and developing strategies, on both local and international levels, to improve the health status of the populations exposed to war.


2021 ◽  
pp. 271-278
Author(s):  
Ravi Kumar J S ◽  
T. Narayana Reddy ◽  
Syed Mohammad Ghouse

In recent years there has been increased discussion of the subjective, emotional and sociological factors influencing student choice of university. However, there is a dearth of information exploring what constitutes these feelings. This exploratory paper uses the conceptual model of the servicescape to provide insight into the emotional factors driving student choice. In-depth interviews with prospective students revealed that first impressions really do count. Students are deterred by poor physical environments and excited by enthusiastic staff and students. Most significantly, the study revealed the necessity of a restorative servicescape to provide both a sense of escape and feeling of belonging. This paper contributes to broadening the application of the servicescape model and to a greater understanding of the impact of the environment on prospective students, and creates an opportunity to inform policy by providing university marketing decision makers with a better understanding of what constitutes the university environment and what makes it appealing to prospective students.


2020 ◽  
Vol 15 (1) ◽  
Author(s):  
Carlos Mena ◽  
Yony Ormazabal ◽  
Eduardo Fuentes ◽  
Iván Palomo

Frailty increases the vulnerability of older people who commonly develop a syndrome leading to growing dependence and finally often death. Physical environment conditions may affect the severity of the syndrome positive or negatively. The main objective of this study was to analyse the conditions of different urban physical environments and their relationship with the frailty syndrome in older people. Geographic Information Systems (GIS) analyses were performed to detect global and local geographic clustering. Investigating 284 adults with ages from 60 to 74 years old from Talca City, Chile, we found spatial clustering of frailty conditions registered for older people, with hotspots of high and low values associated with areas of different urban infrastructures and socioeconomic levels into the city. The spatial identifications found should facilitate exploring the impact of mental health programmes in communities exposed to disasters like earthquakes, thereby improving their quality of life as well as reducing overall costs. Spatial correlation has a great potential for studying frailty conditions in older people with regard to better understanding the impact of environmental conditions on health.


2010 ◽  
Vol 38 (2) ◽  
pp. 141-155 ◽  
Author(s):  
Stephen Kellett ◽  
Rebecca Greenhalgh ◽  
Nigel Beail ◽  
Nicola Ridgway

Background: This project aimed to explore the experiences of people who compulsively hoard and how they make sense of their own hoarding behaviours. Method: A total of 11 compulsive hoarders were recruited and interviewed using a simple semi-structured interview format, designed for the purposes of the study. The resulting transcribed interviews were analyzed using interpretive-phenomenological analysis. Results: Four super-ordinate discrete, but interacting, themes were found: (1) childhood factors; (2) the participants' relationship to their hoarded items; (3) cognitive and behavioural avoidance of discard; and (4) the impact of hoarding on self, others and the home environment. The themes as a whole described people entrapped in massively cluttered physical environments of their own making. Efforts at discard appeared consistently sabotaged by cognitive/behavioural avoidance, thereby creating maintaining factors of associated personal distress and environmental decline. Conclusions: The results are discussed in the context of the extant evidence concerning hoarding, the distinct contribution made by the current results and the identified methodological shortcomings of the research approach.


2019 ◽  
Author(s):  
Jane Falkingham ◽  
Corrado Giulietti ◽  
Jackline Wahba ◽  
Chuhong Wang

2022 ◽  
Author(s):  
Fiona Zisch ◽  
Coco Newton ◽  
Antoine Coutrot ◽  
Maria Murcia-Lopez ◽  
Anisa Motala ◽  
...  

Boundaries define regions of space and are integral to episodic memories. The impact of boundaries on spatial memory and neural representations of space has been extensively studied in freely-moving rodents. But less is known in humans and many prior studies have employed desktop virtual reality (VR) which lacks the body-based self-motion cues of the physical world, diminishing the potentially strong input from path integration to spatial memory. We replicated a desktop-VR study testing the impact of boundaries on spatial memory (Hartley et al., 2004) in a physical room (2.4m x 2.4m, 2m tall) by having participants (N = 27) learn the location of a circular stool and then after a short delay replace it where they thought they had found it. During the delay, the wall boundaries were either expanded or contracted. We compared performance to groups of participants undergoing the same procedure in a laser-scanned replica in both desktop VR (N = 44) and freely-walking head mounted display (HMD) VR (N = 39) environments. Performance was measured as goodness of fit between the spatial distributions of group responses and seven modelled distributions that prioritised different metrics based on boundary geometry or walking paths to estimate the stool location. The best fitting model was a weighted linear combination of all the geometric spatial models, but an individual model derived from place cell firing in Hartley et al. 2004 also fit well. High levels of disorientation in all three environments prevented detailed analysis on the contribution of path integration. We found identical model fits across the three environments, though desktop VR and HMD-VR appeared more consistent in spatial distributions of group responses than the physical environment and displayed known variations in virtual depth perception. Thus, while human spatial representation appears differentially influenced by environmental boundaries, the influence is similar across virtual and physical environments. Despite differences in body-based cue availability, desktop and HMD-VR allow a good and interchangeable approximation for examining human spatial memory in small-scale physical environments.


Author(s):  
Ann Pairman

Although the design, layout and space in ECE environments influences children’s learning, New Zealand’s minimum standards for physical space compare poorly with other OECD countries and there is a paucity of NZ research in this area. This paper argues that the relationship between physical environments and learning is a ‘blind spot’ in NZ ECE discourse. In identifying why this blind spot may have occurred, aspects of the ECE sector’s history are described. In particular it is argued that the sector's status as the ‘cinderella’ of the education system has led to political struggle for government recognition, improved qualifications, adult:child ratios, and funding, and that these issues have necessarily dominated ECE sector discourse. In addition it is argued that historical disparities within the sector have meant that concerns about physical space are not necessarily shared across the sector. In describing why the relationship between physical environments and learning should be of growing concern, this paper argues that bulk funding and minimum standards for physical space, rather than pedagogy, appear to be influencing the design of ECE physical environments, particularly in corporate ECE which is the fastest growing part of the sector. The paper ends by challenging the government and the ECE sector to redress the lack of attention paid to the impact of the physical environment on children’s learning.


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