What Happens to Patient Satisfaction and Behavioral Intentions Over Time?

2001 ◽  
Vol 23 (1) ◽  
pp. 27-37 ◽  
Author(s):  
Thomas L. Powers ◽  
Dawn Bendall-Lyon
2019 ◽  
pp. 665-668
Author(s):  
Bernard W. Chang ◽  
Nishant Bhatt

Mastopexy is a skin tightening procedure to restore shape to the ptotic (sagging) breast. Patients must be willing to accept scars as a tradeoff for improved shape. Various patterns of skin tightening procedures are available with the Weiss pattern still being the most commonly used procedure. Patients must be assessed carefully preoperatively and have realistic expectations for scars and recurrent ptosis over time. Patient satisfaction is usually very good in the properly selected patient. The authors emphasize the importance of assessing the patient’s needs as carefully as possible so that both patient and physician are satisfied with the outcome of surgery.


2019 ◽  
Vol 7 (5) ◽  
pp. 796-800
Author(s):  
Caleb J Heiberger ◽  
Clayton Busch ◽  
John Chandler ◽  
Kevin Rance ◽  
Brett Montieth ◽  
...  

Stroke survivors and their caregivers report not receiving enough information at discharge. To identify strengths and weaknesses of stroke discharge education, we delivered questionnaires that assessed patient and caregiver recall, perceived utility, and satisfaction at discharge as well as 1- and 3-month follow-up. Categorical data of responses were compared between time periods using Fischer exact test. Recall significantly differed between discharge (86%) and 1-month follow-up (54%, P < .05), but not discharge and 3-month follow-up (69%). Patient perceived utility at both 1 month (69%) and 3 months (64%) was lower than at discharge (92%, P < .05). Patient satisfaction was lower at 1 month (69%) and 3 months (54%) than discharge (92%, P < .05). Caregiver recall declined from discharge (81%) to 1 month (65%) but improved from 1 to 3 months (82%, P < .05). Caregiver satisfaction and perceived utility remained positive through the study. The results suggest stroke patients and their caregivers suffer from education recall failure over time that is associated with worse satisfaction and perceived utility by patients. Reinforcement at 1 month may improve caregiver recall. We conclude that education for caregivers may be more reliably reinforced, suggesting a role in continued patient education.


The Foot ◽  
2008 ◽  
Vol 18 (3) ◽  
pp. 179
Author(s):  
Natalie G. Taylor ◽  
David R. Tollafield ◽  
Sharon Rees

2021 ◽  
Author(s):  
Siru Liu ◽  
Jili Li ◽  
Jialin Liu

BACKGROUND The COVID-19 vaccine is considered to be the most promising approach to alleviate the pandemic. However, in recent surveys, acceptance of the COVID-19 vaccine has been low. To design more effective outreach interventions, there is an urgent need to understand public perceptions of COVID-19 vaccines. OBJECTIVE Our objective was to analyze the potential of leveraging transfer learning to detect tweets containing opinions, attitudes, and behavioral intentions toward COVID-19 vaccines, and to explore temporal trends as well as automatically extract topics across a large number of tweets. METHODS We developed machine learning and transfer learning models to classify tweets, followed by temporal analysis and topic modeling on a dataset of COVID-19 vaccine–related tweets posted from November 1, 2020 to January 31, 2021. We used the F1 values as the primary outcome to compare the performance of machine learning and transfer learning models. The statistical values and <i>P</i> values from the Augmented Dickey-Fuller test were used to assess whether users’ perceptions changed over time. The main topics in tweets were extracted by latent Dirichlet allocation analysis. RESULTS We collected 2,678,372 tweets related to COVID-19 vaccines from 841,978 unique users and annotated 5000 tweets. The F1 values of transfer learning models were 0.792 (95% CI 0.789-0.795), 0.578 (95% CI 0.572-0.584), and 0.614 (95% CI 0.606-0.622) for these three tasks, which significantly outperformed the machine learning models (logistic regression, random forest, and support vector machine). The prevalence of tweets containing attitudes and behavioral intentions varied significantly over time. Specifically, tweets containing positive behavioral intentions increased significantly in December 2020. In addition, we selected tweets in the following categories: positive attitudes, negative attitudes, positive behavioral intentions, and negative behavioral intentions. We then identified 10 main topics and relevant terms for each category. CONCLUSIONS Overall, we provided a method to automatically analyze the public understanding of COVID-19 vaccines from real-time data in social media, which can be used to tailor educational programs and other interventions to effectively promote the public acceptance of COVID-19 vaccines.


2020 ◽  
Author(s):  
Lukas Wallrich ◽  
Keon West ◽  
Adam Rutland

Valuing diversity and intergroup contact predict less prejudice and discrimination, yet their relationship deserves closer attention. The evidence suggests that valuing diversity and (interest in) intergroup contact are associated, but the directionality is not clear, and it has not been tested whether the established effects of contact come about through changes in valuing diversity. We address this in three studies. In Study 1 (N = 211), using longitudinal survey data, both positive and negative contact affected the value placed on diversity over time, while valuing diversity did not significantly predict the frequency of future contact. Studies 2 (N = 224) and 3 (N = 2,618) consequently considered valuing diversity as a mediator and showed that it mediates the relationships of intergroup contact with prejudice, behavioral intentions, and policy support. Our results increase the understanding of pathways from intergroup contact to intergroup relations and offer a lever that contact interventions can target.


2018 ◽  
Vol 10 (2) ◽  
pp. 98-116 ◽  
Author(s):  
Apostolos Giovanis ◽  
George Pierrakos ◽  
Ioannis Rizomyliotis ◽  
Spyridon Binioris

Purpose In contrast to the reflective approach of service quality measurement, this paper aims to propose and validate a parsimonious multidimensional second-order formatively measured model of service quality for primary health-care services provided by hospital outpatient departments. The index’s empirical validity is examined by investigating the strength of its relationship with certain behavioral responses such as patient satisfaction and behavioral intentions. Design/methodology/approach Data were collected through a stratified random sampling from eight hospital outpatient departments in Greece. Covariance-based structural equation modeling techniques were used to validate the proposed service quality index and further investigate its effect on patient satisfaction and behavioral intention. Findings The data analysis indicated that the proposed formative index is fully functional with medical care being the factor and mostly contributes to service quality perception, followed by administrative service and staff performance, and facilities condition and nursing care. It, further, confirmed the partial mediating role of satisfaction, as it enhances the high impact of service quality on behavioral intentions. Research limitations/implications The relationships among hospital outpatient departments service quality, patient satisfaction and behavioral intentions were validated with data from one country and a health-care system which is state driven and funded. Practical implications An understanding of hospital primary health-care service quality formation is important to health-care decision makers because it offers them the opportunity to consider patients’ needs and wants, and takes the appropriate actions for improving the relevant underling procedures in a more efficient manner to achieve favorable behavioral responses. Originality/value The paper manages to propose and empirically evaluate a formatively measured approach of service quality and investigate the effects of the proposed index on patient satisfaction and behavioral intention, especially in the hospital outpatient services context in Greece.


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