Performance Management: Threat or Opportunity? Current Problems Surrounding the Application of Performance Management to Public Services in England and Wales

2005 ◽  
Vol 78 (2) ◽  
pp. 97-102 ◽  
Author(s):  
Barry Loveday
Keyword(s):  
Performance Management ◽  
Performance Measures ◽  
Public Service ◽  
Service Providers ◽  
Police Services ◽  
Performance Targets ◽  
Recent Developments ◽  
Overall Performance ◽  
The Impact ◽  
Analysis Of Performance

This article considers recent developments in the application of performance measures and management to public and, particularly, police services. It looks at the impact of the government's overwhelming commitment to the use of targets for services and asks whether this is the best way to improve effectiveness or service delivery generally. It goes on to assess recent managerial analysis of performance targets which suggests that the application of targets could ultimately serve to undermine the overall performance of public service by eradicating managerial initiative and trust among service providers.

scholarly journals Impact of the New Public Management Paradigm on the Operation of Federal Establishments in Borno State, Nigeria

2017 ◽  
Author(s):  
Usman D Umaru
Keyword(s):  
Quality Of Service ◽  
Service Delivery ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Service Providers ◽  
Chi Square ◽  
New Public ◽  
The Impact

The study examined the impact of the New Public Management Paradigm on the operation of Federal establishments in Borno State, Nigeria. To achieve this objective, the collected data were analysed using Chi-square, Correlation and ANOVA. The study revealed that there is a significant improvement in the performance of the staff and the quality of service delivery in the Federal establishments under study. The study concluded that the outsourcing of services has improved the quality of service delivery. However, the policy was not being properly implemented because in some of the Federal establishments under study, the same services outsourced were being carried out by very few retained staff. They were not enough to do the job and the outsource firms given the contract, did not provide enough qualified staff to augment the short-fall. The study recommended that qualified service providers (outsourcing firms) in the relevant cadres be allowed to do the job or as an alternative, the Federal government can encourage the setting up of Independent Units in all its establishments to compete with the outsourcing firms in carrying out outsourcing services at a fee, in order to attain qualitaty service delivery.   Keywords: New Public Management, Public service, Outsourcing and Service delivery.

Quasi-Market Competition in Public Service Provision: User Sorting and Cream-Skimming

2021 ◽  
Author(s):  
Thorbjørn Sejr Guul ◽  
Ulrik Hvidman ◽  
Hans Henrik Sievertsen
Keyword(s):  
Grade Point Average ◽  
Public Service ◽  
Service Provision ◽  
Service Providers ◽  
Market Competition ◽  
Geographical Area ◽  
Public High Schools ◽  
Grade Point ◽  
Cream Skimming ◽  
The Impact

Abstract Quasi-markets that introduce choice and competition between public service providers are intended to improve quality and efficiency. This article demonstrates that quasi-market competition may also affect the distribution of users. First, we develop a simple theoretical framework that distinguishes between user sorting and cream-skimming as mechanisms through which quasi-markets may lead to high-ability users becoming more concentrated among one group of providers and low-ability users among a different group. Second, we empirically examine the impact of a nationwide quasi-market policy that introduced choice and activity-based budgeting into Danish public high schools. We exploit variation in the degree of competition that schools were exposed to, based on the concentration of providers within a geographical area. Using a differences-in-differences design—and register data containing the full population of students over a 9-year period (N = 207,394)—we show that the composition of students became more concentrated in terms of intake grade point average after the reform in high-competition areas relative to low-competition areas. These responses in high-competition regions appear to be driven both by changes in user sorting on the demand side and by cream-skimming behavior among public providers on the supply side.

Blackstone's Guide to the Equality Act 2010

2021 ◽  
Keyword(s):  
Service Providers ◽  
Transitional Period ◽  
Public Authorities ◽  
Gender Reassignment ◽  
Recent Developments ◽  
Expert Team ◽  
The Uk ◽  
Employment Rights ◽  
The Impact ◽  
The Eu

The Equality Act 2010 was an extremely significant reform of the UK discrimination law, consolidating the existing mass of statutory provisions into one statute. The Act brought new rights against discrimination and imposed new duties on employers, service providers, and public authorities. It defined nine protected characteristics: age, disability, combined grounds, gender reassignment, marriage and civil partnership, race, religion or belief, sex, and sexual orientation. This fully revised edition covers all recent developments in the law relating to the Equality Act 2010 and considers the impact of exiting the EU, the transitional period, and the implications for the interaction of the Equality Act and EU law post-Brexit. The book includes new cases and judgments in several key sectors such as employment rights, education, premises, public sector, enforcement, and positive action. Combining the full text of the Act, as amended, with narrative from an expert team, the book is an invaluable resource for all who encounter the evolving legislation.

Risk propagation and its impact on performance in food processing supply chain

2016 ◽  
Vol 11 (2) ◽  
pp. 660-693 ◽  
Author(s):  
Atanu Chaudhuri ◽  
Samir K. Srivastava ◽  
Rajiv K. Srivastava ◽  
Zeenat Parveen
Keyword(s):  
Supply Chain ◽  
Performance Measures ◽  
Food Processing ◽  
Service Providers ◽  
Risk Mitigation ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Business Cases ◽  
And Performance ◽  
The Impact

Purpose The purpose of this paper is to identify various risk drivers which affect a food processing supply chain and to create a map of how those risk drivers propagate risks through the supply chain and impact important performance measures. Design/methodology/approach This study involves experts from food processing companies to elucidate the contextual relationships among the risk drivers and between risk drivers and performance measures. This is used to quantify the relationships and to determine the indirect and overall relationships applying Fuzzy Interpretive Structural Modeling. Findings Three categories of risk drivers which Indian food processing companies need to pay maximum attention to minimize risks are identified. These are supplier dependency and contracting, supplier variability, visibility and traceability and manufacturing disruptions. Analysis shows that collaborating with suppliers and logistics service providers, developing mutually beneficial contracts with them while ensuring that adequate technology investments are made can significantly mitigate risks and consequently improve margins and lead to revenue growth. Research limitations/implications This study has been carried out with experts from large food processing companies in India, and hence, the results cannot be generalized across other types of food processing companies. Practical implications The proposed methodology can help understand the interrelationships between supply chain risks and between those risks and performance measures. Thus, it can help a food processing company to create business cases for specific supply chain risk mitigation projects. Originality/value This study is one of the earliest to create a comprehensive risk propagation map for food processing companies which helps in quantifying the impact the risk drivers have on each other and on performance measures.

scholarly journals The combined impact of professional role identity and public service motivation on decision-making in dilemma situations

2016 ◽  
Vol 84 (1) ◽  
pp. 21-41 ◽  
Author(s):  
Carina Schott ◽  
Daphne D. van Kleef ◽  
Trui P.S. Steen
Keyword(s):  
Decision Making ◽  
Organizational Performance ◽  
Public Service ◽  
Service Providers ◽  
Professional Role ◽  
Public Service Motivation ◽  
Role Identity ◽  
Human Resource Managers ◽  
Role Identities ◽  
The Impact

Working in the public sector implies the need to make decisions in the face of dilemmas. As consistent decision-making is highly desirable for organizational performance, the question arises: what do public service professionals base their decisions on? This study aims to increase our understanding of whether public service motivation and professional role identity are useful concepts by which to predict what decisions public service professionals will make in complex situations. Using survey data, this research investigates the impact of these two concepts on the decision-making of veterinary inspectors working at the Dutch Food and Consumer Product Safety Authority. The results support the hypothesis that decision-making is influenced by the way in which veterinary inspectors interpret their professional role. Public service motivation, in contrast, seems to have neither a direct nor a moderating effect on decision-making in the context of dilemma situations. Points for practitioners Two important conclusions of this study are of interest for managers working with professionals. Our findings should urge them to consider the different views that employees have about their job when teams are formed or when specific combinations of tasks are assigned. For example, attention should be paid to the question of which mixture of professional role identities is most suitable to accomplish organizational objectives. Second, the construct of public service motivation can be used by human resource managers to assess whether public professionals are motivated to provide public services. However, the results also indicate that the operationalization of public service motivation needs to be adapted to the professional context of public service providers.

scholarly journals To Speak or Not to Speak: Developing Legal Standards for Anonymous Speech on the Internet

10.28945/2526 ◽  
2002 ◽  
Author(s):  
Tomas A. Lipinski
Keyword(s):  
United States ◽  
Service Providers ◽  
The United States ◽  
The Internet ◽  
Legal Standards ◽  
Potential Problems ◽  
Recent Developments ◽  
History Of ◽  
Education And Employment ◽  
The Impact

This paper explores recent developments in the regulation of Internet speech, in specific, injurious or defamatory speech and the impact such speech has on the rights of anonymous speakers to remain anonymous as opposed to having their identity revealed to plaintiffs or other third parties. The paper proceeds in four sections. First, a brief history of the legal attempts to regulate defamatory Internet speech in the United States is presented. As discussed below this regulation has altered the traditional legal paradigm of responsibility and as a result creates potential problems for the future of anonymous speech on the Internet. As a result plaintiffs are no longer pursuing litigation against service providers but taking their dispute directly to the anonymous speaker. Second, several cases have arisen in the United States where plaintiffs have requested the identity of the anonymous Internet speaker be revealed. These cases are surveyed. Third, the cases are analyzed in order to determine the factors that courts require to be present before the identity of an anonymous speaker will be revealed. The release is typically accomplished by the enforcement of a discovery subpoena issued by the moving party. The factors courts have used are as follows: jurisdiction, good faith (both internal and external), necessity (basic and sometimes absolute), and at times proprietary interest. Finally, these factors are applied in three scenarios—e-commerce, education, and employment—to guide institutions when adopting policies that regulate when the identity of an anonymous speaker— a customer, a student or an employee—would be released as part of an internal initiative, but would nonetheless be consistent with developing legal standards.

Using big data to improve the performance management: a case study from the UAE FM industry

Facilities ◽  
2017 ◽  
Vol 35 (13/14) ◽  
pp. 746-765 ◽  
Author(s):  
Mahmoud Mawed ◽  
Assem Al-Hajj
Keyword(s):  
Big Data ◽  
Performance Management ◽  
Information Exchange ◽  
Service Providers ◽  
Facilities Management ◽  
Extensive Literature ◽  
Content Type ◽  
Computer Aided ◽  
The Impact

Purpose This paper aims to explore how big data analytics (BDA) collected and stored through specific data software [Construction Operations Building Information Exchange [COBie], integrated workplace management systems [IWMS], computer aided facilities management (CAFM), etc.] can play an essential role in improving the performance management system in the facility management (FM) industry. It defines the big data components and explores the benefit of BDA in any business through an extensive literature review and a pilot case study in the UAE. Design/methodology/approach The research was carried out based on a qualitative approach. It attempts to identify through a case study how the data collected and the technologies that go along with will increase the functionality and the efficiency of the FM services. The research studies the implementation of a big FM organization, hereafter referred as “M” of software that exports the data collected from COBie and the computer aided facilities management (CAFM) system and shapes them into input to improve the performance of the FM service providers. The study includes two components in anticipation of providing a complete picture: first, five semi-structured interviews with industry experts and company employees representing the hierarchy of the staff, i.e. top, middle and operational levels; one director, two managers and two operational-level employees were interviewed to determine the current situation of the company in terms of BDA; and second, detailed documents and archives records review for the data collected on a randomly chosen sample of facilities for the period 2013-2015. The interviews were designed to achieve two specific objectives. Primarily, they were aimed at collecting empirical evidence on the existing status of big data within the UAE FM context and at investigating the importance of the data collected for performance measurement in the industry as supported in the literature. Second, these interviews sought to identify any critical issues that need to be addressed within the data collection process when devising the big data platform for FM. Findings The paper seeks to provide a guideline to the service providers in the FM market to understand the importance of big data to be shared from the design and construction to the operational phase as it improves their operational performance. Originality/value This paper studies the impact of big data on the FM performance management, a very recent topic where only few researches were conducted earlier.

The Influence of CEO Power on Compensation Contract Design

2014 ◽  
Vol 90 (4) ◽  
pp. 1265-1306 ◽  
Author(s):  
Margaret A. Abernethy ◽  
Yu Flora Kuang ◽  
Bo Qin
Keyword(s):  
Executive Compensation ◽  
Performance Measures ◽  
Stock Option ◽  
Data Availability ◽  
Ceo Power ◽  
Performance Targets ◽  
Public Pressure ◽  
Ceo Pay ◽  
The Impact ◽  
Do So

ABSTRACT We investigate whether CEO power influences a firm's decision to change its compensation system in response to regulatory and public pressure. In particular, we assess whether CEO power influences the choice of performance measures as a form of camouflage to minimize the impact of these reforms on their wealth. We examine one component of CEO pay, namely, the use of performance-vested stock option (PVSO) plans, and find that firms with powerful CEOs attach less challenging targets in the initial PVSOs granted to their CEOs. Such firms also appear to adopt PVSO plans early, and are more likely to do so when faced with public outrage over executive compensation. Our results suggest that powerful CEOs attempt to appease public outrage by quickly adopting PVSOs, but that adopting PVSOs early does not appear to be an optimal strategy for increasing shareholder value. Regulators intended that implementation of PVSOs would be beneficial to shareholders by improving the link between CEO pay and firm performance. However, our results indicate that powerful CEOs can negate some of the beneficial effect of PVSOs through their influence on adoption and choice of performance targets. Data Availability: All data used in this study are publicly available from the sources indicated in the paper.

Analysis of Performance of Direct Dry Cooling for Organic Rankine Cycle Systems

2011 ◽  
Author(s):  
Daniel Zimmerle ◽  
Nicholas Cirincione
Keyword(s):  
Environmental Conditions ◽  
Organic Rankine Cycle ◽  
Rankine Cycle ◽  
Environmental Data ◽  
Variable Geometry ◽  
Expected Performance ◽  
Cycle Systems ◽  
Overall Performance ◽  
The Impact ◽  
Analysis Of Performance

The performance of dry-cooled ORC systems varies significantly with environmental conditions, diurnally and seasonally. This study analyzes the impact of environmental conditions on overall performance and operational control of dry-cooled ORC systems with fixed and variable geometry expanders. Performance analysis results are extended to time-series environmental data to determine the expected performance of a system over long durations. Analysis results indicate that, if other factors are held constant, variable speed condenser fans produce minimal performance improvement, while variable-geometry expanders have a significant impact.

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