Quality of Service Provided by Dental Therapists in an Experimental Program at the University of Alabama

1971 ◽  
Vol 82 (5) ◽  
pp. 1060-1066 ◽  
Author(s):  
P.E. Hammons ◽  
H.C. Jamison ◽  
L.L. Wilson
Keyword(s):  
Quality Of Service ◽  
Experimental Program ◽  
University Of Alabama ◽  
The University

scholarly journals Implementasi Sistem Manajemen Kualitas ISO: 9001:2008 terhadap Kepuasan Pemustaka di Perpustakaan Pusat Universitas Gadjah Mada

2015 ◽  
Vol 9 (2) ◽  
pp. 44
Author(s):  
Uminurida Suciati
Keyword(s):  
Quality Of Service ◽  
Quality Management ◽  
Data Collection ◽  
User Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Library Services ◽  
The University

This study aims to determine the quality library services based implementation of Quality Management System ISO 9001:2008 . User satisfaction and student perceptions regarding the attributes of quality library services that include : tangible , reliability , responsiveness, assuredness , and empathy associated with user satisfaction .This study uses a quantitative approach . Type a descriptive quantitative research . Ex post facto data collection by survey method . Data collection using questionnaires as the primary method , documentary and observation . The study population was a student who came to visit and use the library facilities and using samples UGM proportional stratified random sampling technique.Analysis of the data using parametric statistics , such as regression analysis to test the hypothesis regreasi first and to find out how much of each attribute independent variables contribute effectively to the satisfaction of the user and the product moment correlation and ANOVA to test the hypothesis of a single lane to two . Results indicate that the implementation of quality management system ISO 9001 : 2008 can give satisfaction to the users at the Central Library , University of Gadjah Mada . It can be seen from the results of the user's perception of the quality attributes of library services that include : tangible, reliability , responsiveness , and empathy assuredness related to user satisfaction at the Central Library of the University of Gadjah Mada . It can be seen from tangible attribute indicates the coefficient b = 0.104 and p = 0.022 , attribute indicates the reliability coefficient b = 0.126 and p = 0.009, attribute indicates the responsiveness coefficient b = 0.095 and p = 0.018, showing assuredness attribute coefficient b = 0.125 and p = 0.007, attribute shows empathy coefficient b = 0.193 with p = 0.001 . Positive effect is statistically significant means that the better the user perception of service quality attributes of the higher levels of user satisfaction and conversely the perception of poor quality of service attributes pemustaka on the lower level of user satisfaction in the Library of the University of Gadjah Mada . From the estimation above regression equation, the coefficient of multiple determination ( R2 ) of 0.539 that showed statistically that the role of the variable quality of service for users' satisfaction at 53.9 % . Percentage of the remaining 46.1 % are other variables not examined in this study .

scholarly journals Optimization of Universitas Riau Data Network Management Using Software Defined Network (SDN)

2019 ◽  
Vol 2 (3) ◽  
pp. 10-14
Author(s):  
Ery Safrianti ◽  
Linna Oktaviana Sari ◽  
Rian Arighi Mahan
Keyword(s):  
Quality Of Service ◽  
Network Management ◽  
Packet Loss ◽  
Computer Network ◽  
Network Technology ◽  
Software Defined Network ◽  
Measurement Results ◽  
Simulation Results ◽  
The University

Computer networks are one of the main parts in the telecommunications system. To support reliable network technology, a centralized network is needed so that network traffic can be managed more easily. Software-Defined Network (SDN) technology is a centralized network that provides a separation between control planes and data planes in different systems. This study discusses the optimization of network management at the University of Riau (UNRI) using SDN. Optimization is done by designing a UNRI computer network in the form of SDN then simulated using the Mininet. Quality of Service (QoS) analysis is performed from the measurement results using Wireshark. The network simulation results give a delay value of 0.506 ms, 0% packet loss, the throughput of 590,392 Mb / s and jitter of 0.093 ms. The SDN network provides better delay and jitter performance compared to conventional UNRI networks with a delay value of 13,874 ms, 0% packet loss, 635.1 Mb/s throughput and 2.6 ms jitter. UNRI's SDN network design is worth considering because it has better QoS values, delay, and jitter below ITU standards and conventional networks.

scholarly journals Analysis Quality of Service Wireless LAN at University PGRI Yogyakarta

2018 ◽  
Vol 6 (1) ◽  
pp. 9
Author(s):  
Nur Kukuh Wicaksono ◽  
Bambang Sugiantoro
Keyword(s):  
Quality Of Service ◽  
Packet Loss ◽  
Wireless Lan ◽  
Educational Institution ◽  
The Internet ◽  
Average Delay ◽  
Observation Methods ◽  
The University ◽  
Internet Network

PGRI University of Yogyakarta is an educational institution that uses the internet as one of the supporting facilities and infrastructures to manage and organize the data and information used by the student to find references about the lecture. PGRI University Yogyakarta has three buildings on the main campus building A building B and C buildings, where each building using wireless LAN as a means for students to use the internet network, the weakness of the wireless LAN network where poor internet network in the wireless LAN network. Thus the researchers wanted to analyze the Quality of Service wireless LAN networks in building A, building B, and C buildings, in each floor.With the existence of quality of the network at PGRI University of Yogyakarta will be done by interviews and observation methods, problems that occur in wireless LAN networks in each building have been prepared in advance, after which it will do an analysis of wireless LAN networks using quality of service parameters, namely delay, packet loss, bandwidth, throughput and factors that influence the wireless network at the University of PGRI Yogyakarta.The results of the measurement and monitoring of Quality of Service wireless LAN at PGRI University of Yogyakarta in building A, building B, C on each floor of the building can be classified in the category of poor with the average delay for each building to around 150 ms and packet loss = 28%, bandwidth = 173523 bits / s and throughput = 22%, and the factors that occurred in the signal range cannot cover every room in every building. From these results it can be concluded that the quality of the wireless LAN at the University PGRI Yogyakarta according to the TIPHON standards categorized as poor.

Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Leila Jabbari ◽  
Ali Jalali Dizaji ◽  
Mila Malekolkalami
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
User Satisfaction ◽  
Survey Method ◽  
Quality Of Services ◽  
Level Of Service ◽  
Minimum Level ◽  
Content Type ◽  
The University

PurposeThe purpose of this study is to measure the gap and compare the quality of services provided by the Central Library of the University of Tehran and Allameh Tabataba'i University and identify the components of service that need improvement in these libraries.Design/methodology/approachIn this study, a descriptive survey method is used for data collection. The study sample contains 205 people selected out of 31,000 members of Tehran University and 100 people out of 15,000 members at Allameh Tabataba'i University. The LibQual tool is used to measure different levels of users' perceptions of library service quality.FindingsBased on the findings of the study, the level of service received at the University of Tehran was higher than the minimum expected level, and at Allameh Tabataba'i University, the level of service received was lower than the minimum level of expected, which indicates users' satisfaction at this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University. In the index of information control and library as a place in Tehran University, the level of service received was higher than the minimum level and in Allameh Tabataba'i University, the level of service received was lower than the minimum level, which indicates the satisfaction of users in this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University.Practical implicationsService quality, or quality of service, is the measurement and comparison of the size of service provided with users' expectations. The following principles illustrate the dimensions of service quality: Quality of service is much more difficult to measure than the quality of goods. The quality of service is based on users' expectations. Quality of service varies in status, meaning that the quality of a service is measured against the customer's initial expectations of that service (Parasuraman et al., 1985).Originality/valueBeing the first performance evaluation, community synchronization, economic justification, user satisfaction and customer orientation are the values of the present study.

scholarly journals Services quality of Islamic university

2018 ◽  
Vol 2 (2) ◽  
pp. 71-84
Author(s):  
Irwan Misbach
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Student Satisfaction ◽  
Services Quality ◽  
A Value ◽  
Importance Analysis ◽  
The University ◽  
Academic Services

This study is to determine the level of student satisfaction with the service quality of islamic university. The study sample was 83 people based on accidental sampling, using Performance-Importance Analysis. The results of this study found that high religious students who received administrative and academic services were in the very satisfied category with a value of 98.3%. However, there is a service that must be a concern of the university, namely the ability of the university to respond or act quickly in solving problems faced by students. In addition, the quality of service that is prioritized is not very important for students, so the implementation seems ordinary because students are quite satisfied with the service. Services included in this category are representative service rooms, complete learning, attractive-looking staff, fast and appropriate services, and complicated procedures.

scholarly journals Application of Fuzzy Servqual Method to Measure User Satisfaction of Mooc Service Quality

2020 ◽  
Vol 202 ◽  
pp. 14007
Author(s):  
Iqbal Firdaus ◽  
Farikhin ◽  
Bayu Surarso
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
User Satisfaction ◽  
Learning System ◽  
Fuzzy Approach ◽  
A Value ◽  
Perceptions And Expectations ◽  
The University

To determine the level of success and effectiveness of MOOC in the learning system, it is important to measure the quality of service. The aim of this study is to measure the perceptions and expectations of MOOC users. The method of this study is the SERVQUAL model which is combined with a fuzzy approach, so that it can be measured accurately. From the calculation, the results show that Reliability dimension has the largest gap with a gap value (-13,2325), so there are needed an improvement by the university. While Assurance dimension has the smallest gap with a value of gap (-10,0025) this is considered by the user to be a better dimension than the others. From the calculation of the overall gap value obtained, the result shows a value of -57.65, which means that the quality of service received by users is not in line with expectations.

scholarly journals PENGARUH LITERASI DIGITAL DAN EFEKTIVITAS APLIKASI SIKAD TERHADAP KUALITAS PELAYANAN DAN KEPUASAAN MAHASISWA FAKULTAS ILMU PENDIDIKAN UNIVERSITAS MUHAMMADIYAH JAKARTA

Instruksional ◽  
2020 ◽  
Vol 2 (1) ◽  
pp. 41
Author(s):  
Suci Mulya Lestari ◽  
Iswan , ◽  
Ahmad Suryadi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
User Satisfaction ◽  
Digital Literacy ◽  
Survey Methods ◽  
P Value ◽  
Study Programs ◽  
Faculty Of Education ◽  
The University

This study aims to determine the effect of digital literacy and the effectiveness of the application of Sikad which is an online academic application on the quality of service and satisfaction of students as users. The study was conducted at the Faculty of Education at the University of Muhammadiyah Jakarta with respondents selected by random sampling of 90 students consisting of 5 study programs, namely: PG-PAUD, PGSD, Mathematics, PBSI, and PBI. This research uses a quantitative approach with survey methods and data analysis techniques using path analysis. The results of this study indicate that of the 7 research results, 3 of them are positive and significant, namely: The effect of the effectiveness of the application of the attitude on the quality of service is significant (T hitung> T table = 2.776 > 1.98 and P value <0.05 = 0.006 <0.05); The effect of service quality on user satisfaction is significant (69,969> 1.98 and 0,000 < 0.05); The effect of digital literacy on user satisfaction through significant service quality (2,803 > 1.98 and 0.005 < 0.05).

scholarly journals PENGARUH KUALITAS LAYANAN DAN PRODUK TERHADAP KEPUASAN DAN LOYALITAS MAHASISWA

2020 ◽  
Vol 19 (1) ◽  
pp. 167-176
Author(s):  
Tutut Hariyadi
Keyword(s):  
Quality Of Service ◽  
Path Analysis ◽  
Primary Data ◽  
Quality Of Services ◽  
Competitive Situation ◽  
Non Profit ◽  
Or Organization ◽  
Programs Of Study ◽  
The University

Background research efforts should be made by the company or organization whether profit oriented or non-profit in anticipation of the competitive situation that is how to retain customers, retain customers because they cost less than attracting new customers. From this background, the researcher sought to prove that maintaining customer must be accompanied with efforts in managing the quality of services and products or programs of study to create customer satisfaction affecting loyalty. The data used in this study is the primary data from respondents through a questionnaire, with indicators for quality of service include:reliability, assurance, tangible, empathy and responsiveness. Indicators include the needs and benefits of products and quality. Indicators include the suitability of satisfaction on customer expectations with reality. Indicators include loyalty to say positive things and recommend to someone who needs information and encourage friends, relatives and close people. The population in this study were all students at the University August 17, 1945 which includes the armed Banyuwangi 2017, 2018 and 2019 some 905 people with a sample of 136 people. The variables used were the quality of service, product or course of study, satisfaction and loyalty. Analysis techniques using path analysis (path analysis). The results of the analysis stated that the quality of services and products or programs of study influence the satisfaction of students at the University August 17, 1945 Banyuwangi. And quality of services and products or programs of study influence the loyalty of students at the University August 17, 1945 Banyuwangi through intervening variable satisfaction.

Kualitas Layanan Sirkulasi Berdasarkan Keterampilan Pustakawan di Perpustakaan Universitas Sarjanawiyata Tamansiswa Yogyakarta

2017 ◽  
Vol 1 (1) ◽  
pp. 61
Author(s):  
Rani Kurnia Vlora
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Methods ◽  
Direct Observation ◽  
Qualitative Research Methods ◽  
The Other ◽  
University Library ◽  
The University ◽  
Descriptive Qualitative

This study aims to determine the quality of service based on the skills of the librarian in the University library Sarjanawiyata Tamansiswa Yogyakarta. This research uses descriptive qualitative research methods, techniques collecting data using interviews, direct observation and documentation. The results of this study are characteristics librarian skills that should be poured in the service are as follows: (1) with services provided in accordance with the requirements (2) Oriented to the user. (3) Ongoing rapid time and on target. (4) Walking is easy and simple. (5) Cheap and economical. (6) Attractive, fun, and creates a feeling of sympathy. (7) varied. (8) Suave. (9) Characteristically innovative and direct. (10) able to compete in the field of the other. (11) Ability to foster a sense of trust for users, to be independent and to develop new things if those characteristics as a whole are met then the quality of service is categorized as “very good” and if only some characters met then categorized as “good” and if only a little bit of character above are met then it will be categorized as “fair”. In conclusion The quality of service based on the skills of librarians in the library UST can be categorized as “good” because it meets most of the overall criteria such as: attractive, Participate in every workshop and seminar on libraries and librarianship, Endeavor mastering technological, oriented to the user and Courtesy and decisively against violations.

scholarly journals Analisis Komunikasi Pemasaran Terpadu dan Kualitas Pelayanan terhadap Citra Perguruan Tinggi pada Keputusan Menjadi Mahasiswa S1 Ilmu Komunikasi Stikom Bandung

2018 ◽  
pp. 79-90
Author(s):  
Rachmat Taufik
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Random Sampling ◽  
Hypothesis Test ◽  
Marketing Communications ◽  
Integrated Marketing Communications ◽  
Integrated Marketing ◽  
The University ◽  
Academic Year

Abstract. This study aims to reveal the integrated marketing communication, service quality, image-making college and became a student STIKOM Bandung. In addition this study also aims to determine how much influence the integrated marketing communications and service quality to the image of the university in Bandung STIKOM and determine how much influence the image of the college to the decision a student STIKOM Bandung. Locus research conducted in Bandung STIKOM through random sampling method with iterative model approach. The number of samples processed as many as 116 respondents, out of a population of 408 active students STIKOM Bandung, the academic year 2012/2013 until 2016/2017 academic year. The data collection techniques done through questionnaires, interviews and direct observation. In this study the variables studied was integrated marketing communications and service quality, which serves as the independent variables, as well as the image of the university and the decision to become a student as a dependent variable. As for the hypothesis test, path analysis and multiple regression analysis method to test the hypothesis of F test and t test at level α = 0.05. SPSS. The results of data analysis and processing, concluded as follows: 1) integrated marketing communications partial effect on the image of the college. 2) The service quality is partially affected the image of the college. 3) integrated marketing communications and quality of service simultaneously affect the image of higher education, and 4) The image of the college is partially an effect on a student's decision of STIKOM Bandung. Keywords: integrated marketing communications, quality of service, the image of the college, the decision to become a student. Abstrak. Penelitian ini bertujuan untuk mengetahui gambaran komunikasi pemasaran terpadu, kualitas pelayanan, citra perguruan tinggi dan keputusan menjadi mahasiswa STIKOM Bandung. Selain itu penelitian ini bertujuan pula untuk mengetahui seberapa besar pengaruh komunikasi pemasaran terpadu dan kualitas pelayanan terhadap citra perguruan tinggi di STIKOM Bandung dan mengetahui seberapa besar pengaruh citra perguruan tinggi terhadap keputusan menjadi mahasiswa STIKOM Bandung. Lokus penelitian dilaksanakan di STIKOM Bandung melalui metode random sampling dengan pendekatan model iterasi. Jumlah sampel yang diolah yaitu sebanyak 116 orang responden, dari jumlah populasi 408 mahasiswa aktif STIKOM Bandung, tahun akademik 2012/2013 sampai dengan tahun akademik 2016/2017. Adapun teknik pengumpulan data dilakukan melalui angket, wawancara dan observasi langsung. Dalam penelitian ini variabel yang diteliti adalah komunikasi pemasaran terpadu dan kualitas pelayanan , yang berfungsi sebagai variabel bebas, serta citra perguruan tinggi dan keputusan menjadi mahasiswa sebagai variabel terikat. Adapun untuk menguji hipotesis digunakan analisis jalur dan Metode analisis regresi berganda untuk menguji hipotesis digunakan uji F dan uji t pada tingkat α = 0,05. dengan bantuan program SPSS. Hasil pengolahan dan analisis data, menghasilkan kesimpulan sebagai berikut: 1) Komunikasi pemasaran terpadu berpengaruh secara parsial terhadap citra perguruan tinggi. 2) Kualitas pelayanan berpengaruh secara parsial terhadap citra perguruan tinggi. 3) Komunikasi pemasaran terpadu dan kualitas pelayanan secara simultan berpengaruh terhadap citra perguruan tinggi, dan 4) Citra perguruan tinggi secara parsial berpengaruh terhadap keputusan menjadi mahasiswa STIKOM Bandung. Kata kunci: Komunikasi pemasaran terpadu, kualitas pelayanan, citra perguruan tinggi, keputusan menjadi mahasiswa

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