Introduction: ‘Total quality management means quality service’

2012 ◽  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Quality Service ◽  
Total Quality

A Total Quality Management Research on the Portman Ritz Carlton Shanghai

2014 ◽  
Vol 687-691 ◽  
pp. 4582-4587
Author(s):  
Si Yu Peng
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Business Management ◽  
Quality Service ◽  
Total Quality ◽  
Customer Expectations ◽  
Customer Delight ◽  
High Quality Service

In the hospitality industry, customers are seen as the key driving a business’s survival and success. The industry is therefore highly competitive and much more aware of the provision of quality service to meet customer expectations. Since hotel businesses are providing similar superior facilities among competitors in the market, service quality has been considered as the first priority and essential part of the organisational culture, making today’s businesses more concerned with delighting their customers than simply satisfying them [1]. Consequently, Total Quality Management (TQM) is becoming a widely used business management strategy within the hospitality industry. The intent of this essay focuses on the issue of service quality with the selected hotel - The Portman Ritz Carlton, Shanghai. It will first introduce TQM theory and then discuss how the approach helps to generate and maintain high quality service to achieve “customer delight”.

scholarly journals PERAN ROLE TALENT DALAM MENINGKATKAN TOTAL QUALITY MANAGEMENT DAN QUALITY SERVICE UNTUK MENCIPTAKAN KINERJA PERUSAHAAN

AJAR ◽  
2021 ◽  
Vol 4 (02) ◽  
pp. 158-186
Author(s):  
Fery Fery ◽  
Suwandi NG ◽  
Ferdinandus Sampe
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Indirect Effect ◽  
Mediating Effect ◽  
The Other ◽  
Quality Service ◽  
Total Quality ◽  
Food And Beverage ◽  
The Relationship

This research aims is to investigate soft TQM, hard TQM and quality service variables have mediating effect on relationship between role talent and firm performance. This research conducted using sample of food and beverage companies in Makassar. The population in this study is Manager or Director, Assistent Manager, Supervisor and Leader. This research indicates when Quality Service variable mediating the relationship between soft TQM, hard TQM to the firm performance, obtained results that soft TQM, hard TQM didn't have an indirect effect toward the firm performance or in the other words, quality service variable failed to function as intervening variable that mediate the influence of soft TQM, hard TQM to the firm performance, so it's a type of no mediation. For soft TQM, hard TQM variables that mediate relationship between role talent with quality service, it's a type of full mediation. So it can be concluded that role talent variable have an indirect efect toward the firm performance.

scholarly journals ORGANIZATIONAL CLIMATE AND TEACHER PEDAGOGIC COMPETENCE ON QUALITY OF SERVICES IN SMP

2018 ◽  
Vol 1 (1) ◽  
pp. 70-86
Author(s):  
Hamid AL JUFRI ◽  
Dwi PRIYONO
Keyword(s):  
High School ◽  
Quality Management ◽  
Total Quality Management ◽  
Achievement Motivation ◽  
Junior High School ◽  
School Quality ◽  
Positive Influence ◽  
T Test ◽  
Quality Service ◽  
Total Quality

This study aims to determine the influence of Organization Climate and Teacher Pedagogic Competence School Quality Service in Public Junior High School District Kembangan in West Jakarta.This study is descriptive in the entire population of teachers in Public Junior High School in West Jakarta District of New Kebayoran as many as 7 State Primary School with a number of teachers is 347, elected by proportional random sampling, the number of 186 teachers. Data was collected using a questionnaire to measure the Organization Climate, Teachers and Achievement Motivation Teacher on School Quality Service.The results showed that: first, there are positive Influence of Total Quality Management to Principal Teacher School Quality Service is acceptable, it can be determined by t test calculations in which th> tt (40.38> 1.66). And based on the calculation formula product moment correlation coefficient can be determined path coefficients (p31 = 0.272) at α = 0.05, that rh> rt (0.948 > 0.148) means that it can be said that there are positive effects of TQM Head Teacher School Quality Service, by r213 = coefficient of determination of 0.8986. This means that 89.89% of the variation of Teacher School Quality Service (X3) are affected by TQM Principal (X1). Second, there is a positive influence on Achievement Motivation Teacher Teacher School Quality Service is acceptable, it can be determined by t test calculations in which th> tt (73.92> 1.66). Third, there is a positive influence Principal Total Quality Management (X1) of the Teacher Achievement Motivation (X2) can be accepted, it can be determined by t test calculations in which th> tt (32.31 > 1.66).

scholarly journals Total Quality Management & Service Sector

2013 ◽  
Vol 6 (3) ◽  
pp. 880-884
Author(s):  
Afnan Atiah Alsolamy ◽  
Khulood Salem Albeladi ◽  
Syed Hamid Hasan
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Service Sector ◽  
Service Industry ◽  
Living Standard ◽  
Management Service ◽  
Quality Service ◽  
Total Quality ◽  
Increasing Demand

The following paper highlights the domination of quality service and adaptation of Total Quality Management in the service Industry. It tries to explain that along with the increasing awareness in the society in respect to culture, education and the living standard, there is an increasing demand for quality service. It is one of the factors that is forcing the service industry to adopt TQM (total quality management) as the measures to improving quality of service. It has been observed that TQM is being accepted increasingly in the last decade by the service sector which clearly signifies that service quality is treated as a crucial factor for survival, Success & growth by the companies. This has led to an increased interest in service quality recently, and TQM concepts increasingly being applied in literature for service sector

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