scholarly journals ORGANIZATIONAL CLIMATE AND TEACHER PEDAGOGIC COMPETENCE ON QUALITY OF SERVICES IN SMP

2018 ◽  
Vol 1 (1) ◽  
pp. 70-86
Author(s):  
Hamid AL JUFRI ◽  
Dwi PRIYONO
Keyword(s):  
High School ◽  
Quality Management ◽  
Total Quality Management ◽  
Achievement Motivation ◽  
Junior High School ◽  
School Quality ◽  
Positive Influence ◽  
T Test ◽  
Quality Service ◽  
Total Quality

This study aims to determine the influence of Organization Climate and Teacher Pedagogic Competence School Quality Service in Public Junior High School District Kembangan in West Jakarta.This study is descriptive in the entire population of teachers in Public Junior High School in West Jakarta District of New Kebayoran as many as 7 State Primary School with a number of teachers is 347, elected by proportional random sampling, the number of 186 teachers. Data was collected using a questionnaire to measure the Organization Climate, Teachers and Achievement Motivation Teacher on School Quality Service.The results showed that: first, there are positive Influence of Total Quality Management to Principal Teacher School Quality Service is acceptable, it can be determined by t test calculations in which th> tt (40.38> 1.66). And based on the calculation formula product moment correlation coefficient can be determined path coefficients (p31 = 0.272) at α = 0.05, that rh> rt (0.948 > 0.148) means that it can be said that there are positive effects of TQM Head Teacher School Quality Service, by r213 = coefficient of determination of 0.8986. This means that 89.89% of the variation of Teacher School Quality Service (X3) are affected by TQM Principal (X1). Second, there is a positive influence on Achievement Motivation Teacher Teacher School Quality Service is acceptable, it can be determined by t test calculations in which th> tt (73.92> 1.66). Third, there is a positive influence Principal Total Quality Management (X1) of the Teacher Achievement Motivation (X2) can be accepted, it can be determined by t test calculations in which th> tt (32.31 > 1.66).

scholarly journals Analysis of customer satisfaction using Total Quality Management (TQM) junior high school

2021 ◽  
Vol 1 (1) ◽  
pp. 01-10
Author(s):  
Eka Huswatun ◽  
Idham Kholid
Keyword(s):  
High School ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Junior High School ◽  
Direct Evidence ◽  
Quality Education ◽  
Management Approach ◽  
Total Quality

To develop the potential of students must be supported by quality education. Total Quality Management becomes a management approach centered on quality for long-term success through customer satisfaction. The purpose of this study is to find out how customer satisfaction is assessed from aspects of tangibles (direct evidence), reliability, responsiveness, assurance, and empathy. This research uses mixed methods with the Embedded Concurrent model (unbalanced mixture), applied to students with a sample of 90 students as respondents chosen randomly with 25 items of questions, observations, interviews, documentation. The findings of these study address customers getting satisfaction with the services provided by schools. With responsiveness aspects that are more prominent than other elements.

A Total Quality Management Research on the Portman Ritz Carlton Shanghai

2014 ◽  
Vol 687-691 ◽  
pp. 4582-4587
Author(s):  
Si Yu Peng
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Business Management ◽  
Quality Service ◽  
Total Quality ◽  
Customer Expectations ◽  
Customer Delight ◽  
High Quality Service

In the hospitality industry, customers are seen as the key driving a business’s survival and success. The industry is therefore highly competitive and much more aware of the provision of quality service to meet customer expectations. Since hotel businesses are providing similar superior facilities among competitors in the market, service quality has been considered as the first priority and essential part of the organisational culture, making today’s businesses more concerned with delighting their customers than simply satisfying them [1]. Consequently, Total Quality Management (TQM) is becoming a widely used business management strategy within the hospitality industry. The intent of this essay focuses on the issue of service quality with the selected hotel - The Portman Ritz Carlton, Shanghai. It will first introduce TQM theory and then discuss how the approach helps to generate and maintain high quality service to achieve “customer delight”.

scholarly journals The implementation of total quality management in vocational high schools

2018 ◽  
Vol 1 (1) ◽  
pp. 31
Author(s):  
Retna Sundari Rahayuningsih ◽  
Syarief Fajaruddin ◽  
Lena Citra Manggalasari
Keyword(s):  
High School ◽  
Quality Management ◽  
Total Quality Management ◽  
Evaluation Model ◽  
Document Analysis ◽  
Service Improvement ◽  
Vocational High School ◽  
Total Quality ◽  
Vocational High Schools ◽  
Students Satisfaction

The study aimed to find out the implementation of teachers’ focus on students and the level of students’ satisfaction, the implementation of the involvement of school’s communities, the implementation of teacher service measurement, the implementation of the commitment of school’s communities, and implementation of teacher services improvement. This particular evaluative research used descriptive-quantitative design. The evaluation model was a discrepancy evaluation model. The research sites were Negeri 2 Pengasih State Vocational High School, Negeri 1 Nanggulan Kulon Program State Vocational High School, Ma’arif 1 Wates Kulon Progo Vocational High School and Muhammadiyah 1 Temon Kulon Progo Vocational High School. The subjects of this study were students, teachers, and principals from four schools. The objects of this research were: (1) the implementation of teachers’ focus on students, (2) the implementation of the involvement of school’s communities, (3) the implementation of teacher service measurement, (4) the implementation of the commitment of school’s communities, and (5) the implementation of teacher service improvement. Data collection techniques were observation, document analysis, and questionnaire. Data collection instruments used observation rubric, document analysis sheets, and questionnaire. The level of implementation reported in a percentage which reports a comparison between the averages score and the maximum score. The results of this study showed that the overall average in four vocational high schools were: (1) the level of teacher's focus on students was 81.13% (very good), and the level of students’ satisfaction was 77.69% (students feel satisfied); (2) the level of involvement of school’s communities was 80.28% (good); (3) the level of teacher service measurement was 77.50% (good); (4) the level of the commitment of school’s communities was 79.77% (good); and (5) the level of teacher service improvement was 77.50% (good).Keywords: total quality management, vocational high school

scholarly journals PERAN ROLE TALENT DALAM MENINGKATKAN TOTAL QUALITY MANAGEMENT DAN QUALITY SERVICE UNTUK MENCIPTAKAN KINERJA PERUSAHAAN

AJAR ◽  
2021 ◽  
Vol 4 (02) ◽  
pp. 158-186
Author(s):  
Fery Fery ◽  
Suwandi NG ◽  
Ferdinandus Sampe
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Indirect Effect ◽  
Mediating Effect ◽  
The Other ◽  
Quality Service ◽  
Total Quality ◽  
Food And Beverage ◽  
The Relationship

This research aims is to investigate soft TQM, hard TQM and quality service variables have mediating effect on relationship between role talent and firm performance. This research conducted using sample of food and beverage companies in Makassar. The population in this study is Manager or Director, Assistent Manager, Supervisor and Leader. This research indicates when Quality Service variable mediating the relationship between soft TQM, hard TQM to the firm performance, obtained results that soft TQM, hard TQM didn't have an indirect effect toward the firm performance or in the other words, quality service variable failed to function as intervening variable that mediate the influence of soft TQM, hard TQM to the firm performance, so it's a type of no mediation. For soft TQM, hard TQM variables that mediate relationship between role talent with quality service, it's a type of full mediation. So it can be concluded that role talent variable have an indirect efect toward the firm performance.

scholarly journals Pengaruh Sistem Pengukuran Kinerja dan Sistem Reward terhadap Total Quality Management dan Kinerja Managerial pada Mic Transformer Surabaya

2016 ◽  
Vol 1 (2) ◽  
pp. 187
Author(s):  
Wahyu Eko Pujianto
Keyword(s):  
Quality Management ◽  
Linear Regression ◽  
Total Quality Management ◽  
Performance Measurement ◽  
Quality Measurement ◽  
T Test ◽  
Total Quality ◽  
F Test ◽  
Managerial Performance ◽  
A Company

This causative research is aimed to present the influence of any system of performance measurement and rewards system towards the implementation of total quality measurement and managerial performance on the mics of transformers in Surabaya. The population of the research was all 56 employees of the MIC transformers, and the technique used total sampling. The technique of collecting data is done by the spread of questionairre. The technique of analysis was linear regression by using f test and t test to test the hypothesis. The results indicated that system of performance measurement and rewards system has an influence toward the implementation of TQM and managerial performance. It showed that the better system of measurement on the performance of employees and the rewards system applied by a company would increase TQM and managerial performance produced by the company. The greater attention to the needs of company employees, the more productivity the company will get.

scholarly journals Implementasi Total Quality Management (TQM) di SMP Negeri 1 Dlanggu Kabupaten Mojokerto

2019 ◽  
Vol 8 (1) ◽  
pp. 51
Author(s):  
Syu'aib Nawawi
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
School Quality ◽  
Islamic Education ◽  
Global Competition ◽  
Total Quality ◽  
Good Relationship ◽  
Excellent Service

TQM should be applied to every Islamic education unit in order to encourage the quality of excellent service to stakeholders. Because, in today's sharp world of global competition, many people talk about "quality" especially related to jobs that produce products or services.  A result is made because there are those who need it, and those needs develop along with the quality demands of the users. Recognizing this task, SMPN 1 Dlanggu, which has achieved many achievements in various fields both academically and non-academically, continues to improve services for students by completing various learning facilities, qualified human resources (teachers and employees), and coordinating/collaborating with related institutions. In its implementation, TQM has an influence. Among them, student achievement is increasing. Not only in academics, but also non-academics, the enthusiasm of the community to send their children to SMPN 1 Dlanggu is increasing. There is a good relationship / cooperation between all residents of Dlanggu Middle School 1, both internally and externally to jointly improve school quality

scholarly journals Penerapan Manajemen Mutu Terpadu Dan Dampaknya Di SD Budi Mulia Dua Sedayu Bantul

2019 ◽  
Author(s):  
Yosifa Prayuda ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
School Quality ◽  
Positive Impact ◽  
Descriptive Study ◽  
Qualitative Approach ◽  
Administrative Staff ◽  
Total Quality ◽  
School Services ◽  
The Impact

This study aims to describe the application of the total quality management and investigate its impact in SD Budi Mulia Dua Sedayu. This was a descriptive study employing the qualitative approach. The data were collected through observations, interviews, and documentation. The results of the study are: 1) The application of the total quality management in the aspect of the school services for students is good enough, the aspect of human resources is good enough, the aspect of environment is good enough, the aspect of the learning processes is good, the aspect of graduates is good, 2) The impact of the application of the total quality management is indicated by the improvement of the achievements of the teachers, students, and school and the improvement of the satisfaction of students’ parents. The other impact is the increase of the costs needed to renovate infrastructure facilities and to train teachers and administrative staff member. The increase of the costs results in an impact that parents’ interest in sending their children to this school decreases. (3) One way to maintain the positive impact of the application of the total quality management is by controlling the school quality both internally and externally.

scholarly journals Assessment of the quality of independent nursing practice in Indonesia based on total quality management indicators

2021 ◽  
Author(s):  
Devi Sahputra ◽  
Paul Lumbantobing ◽  
Cyruz P. Tuppla
Keyword(s):  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Health Care Services ◽  
Process Management ◽  
Nursing Practice ◽  
Chief Executive ◽  
Positive Influence ◽  
Total Quality

Background: The quality of management has become a problem and significant issue of the late decade in Indonesia's professional nursing practice. By implementing total quality management (TQM), the organization would identify a health organization system's performance to improve patient satisfaction and patient safety for independent nursing practice services. Objective: This study aimed to assess the quality of independent nursing practice in Indonesia based on TQM indicators.Methods: This study employed a sequential explanatory mixed methods design. Participants were 105 Chief Executive Officers (CEOs) of independent nursing practices who answered a TQM survey using The Malcolm Baldrige Criteria for Performance Excellence (MBCfPE). The quantitative responses were analyzed using SmartPLS version 3.0. For qualitative data, selected six participants from total respondents were interviewed to explore the participants' understanding of TQM. All the responses were transcribed and uploaded using NVIVO ver. 11 for thematic analysis.Results: Leadership positively influenced strategic planning, customer attention, assessment analysis, and information management (focusing on personnel process management and efficiency) (p <0.001). In addition, process management indicated a positive influence on performance results (p <0.001). Interview transcriptions concentrated on the following themes that emerged, such as quality focus, service focus, human resource focus, performance result, leadership, service system design, strategic planning, and information system.Conclusion: TQM with the adaptation of MBCfPE criteria improves the organization's performance and serves as a strategic component in assessing and implementing sustainability change. The findings of this study can be used by CEOs of independent nursing practices for continuous improvement. In addition, the results serve as a basis for the ministry of health for accreditation to ensure the high quality of health care services.

scholarly journals Total Quality Management Practices in Boosting Performance of Corporate Hospitals - A Study

2021 ◽  
Vol 2 (1) ◽  
pp. 78-88
Author(s):  
Syeda Amtul Mahaboob
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Positive Influence ◽  
Total Quality ◽  
Quality Management Practices ◽  
The People ◽  
Foreign Countries ◽  
The City

The Healthcare industry is on its boom in the city of Hyderabad. People not only from various cities of India but also from foreign countries come to Hyderabad for their medical treatment. There are various corporate Hospitals in the city catering to the needs of the people. The management of the Corporate Hospitals being very keen about delivering quality services is maintaining a quality department. Total Quality Management Practices are adopted as one of the ways to ensure quality. The present study is conducted in five Corporate Hospitals of the city to know whether Total Quality Management Practices has any effect on the Organizational Performance of the Hospitals. The data was collected in the form of responses from nurses, doctors, supporting and admin staff of the Hospitals by stratified random sampling method. It was found that there is a positive influence of the total quality management practices on the performance of the Hospitals.

Sign in / Sign up

Export Citation Format

Share Document