Vigilance: Where Has All the Workload Gone?
The present study explored whether instructions given to subjects at the outset of a vigilance experiment impact their ratings of frustration and workload. The present task consisted of monitoring a video display terminal (VDT) of uniform color for 30 min. Subjects were asked to respond to occasional 3 ms “flickers” to a different color. Half of the subjects were told to relax by focusing on the display, but to respond to any flickers observed. The remaining subjects were given traditional vigilance instructions emphasizing the importance of detecting as many “critical signals” or flickers as possible. Before and after the vigil, subjects completed the NASA Task Load Index (TLX; Hart and Staveland, 1988) which measured the subjective workload for the vigil. Hits and false alarm data were recorded for each 10 min period within the 30 min vigil. A significant reduction in mean number of hits was observed over the three periods for all subjects. A subsequent analysis showed that perceptual sensitivity also declined significantly over time. Performance, however, was not affected by instruction type. Subjects who received relaxation-emphasis instructions did report significantly lower workload and frustration for the vigil than those receiving detection-emphasis instructions. These results indicate that much of what individuals find unpleasant about participating in vigilance experiments may lie with the expectations outlined in the initial instructions.