scholarly journals Bibliotekų kaip viešojo sektoriaus institucijų veiklos vertinimo organizavimo galimybė viešojo administravimo požiūriu

2013 ◽  
Vol 63 ◽  
pp. 43-64
Author(s):  
Jaroslav Dvorak ◽  
Jurgita Rudžionienė
Keyword(s):  
Performance Evaluation ◽  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
Internal Audit ◽  
Information Services ◽  
Point Of View ◽  
Main Task ◽  
Library Administration ◽  
Audit Activity

Straipsnio tikslas – pažvelgti į bibliotekų, kaip viešojo sektoriaus institucijų, veiklos vertinimą viešojo administravimo požiūriu. Keliama sėkmingo bibliotekų veiklos vertinimo užtikrinimo problema. Bibliotekos, patirdamos spaudimą šiuolaikinėje konkurencinėje aplinkoje, privalo įgyvendinti priemones, užtikrinančias kokybišką jų veiklos rezultatą. Straipsnyje analizuojamas bibliotekos veiklos vertinimas kaip svarbi institucijos vadybos dalis viešojo administravimo požiūriu. Pateikiama vertinimo samprata, aptariama viešojo sektoriaus institucijų veiklos vertinimo specifika, vertinimo svarba bibliotekų sėkmingai plėtrai ir veiklumui užtikrinti. Išsamiai supažindinama su vertinimo funkcijomis, bibliotekų veiklos vertinimo lygmenimis, atskleidžiamos viešojo administravimo galimybės organizuojant bibliotekų veiklos vertinimą.Pagrindiniai žodžiai: veiklos vertinimas, viešasis administravimas, biblioteka.Feasibility to organize performance evaluation at a library as a public sector institution: public administration approachJaroslav Dvorak, Jurgita Rudžionienė Summary The main issue of the article is the possibilities of per­formance evaluation in libraries as public sector insti­tutions. The main task is to analyse the issue from the point of view of public administration. Such evalua­tion is analyzed in comparison with other instruments of public management (performance / internal audit, activity management). The main evaluation functions (improvement of strategic planning, accountability, knowledge production, marketing, community con­solidation, enlightening and learning) are described. The present research emphasizes that evaluation users attempt to ensure several functions. The choice of the functions depends on the aim of the user of evaluation information, evaluation type or even the approaches of evaluation organization in the country. For assessing library performance, the four-level approach comprising the infrastructure of a library, its innovativeness, human resources, the quality of the place is presented. Valuing information, the information services as well as the overall public sector performance and its results are still challeng­ing for libraries all over the world. Articulating and demonstrating the value and impact of information services in libraries as well as the whole library per­formance are still a major challenge for information management. It makes particular difficulties for de­veloping an adequate institutional management and library administration. A lot of efforts to find the best ways for creating and implementing evaluation cul­ture for information institutions, including libraries, are being made. Key words: performance evaluation, public ad­ministration, library.

scholarly journals Performance Evaluation in the Brazilian Public Sector

2017 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Rogerio Tadeu de Oliveira Lacerda ◽  
Leonardo Ensslin ◽  
Anna Krueger ◽  
Sandra Rolim Ensslin
Keyword(s):  
Performance Evaluation ◽  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
Management Tools ◽  
The Public ◽  
Decision Aiding ◽  
Generic Models ◽  
Public Resources ◽  
Public Manager

The Brazilian Public Sector is being pressured by society to provide more and better services to citizens. Thus, this research is motivated by the need to provide management tools to improve the performance of public administration for better use of public resources. The research explores a constructivist methodology of performance evaluation as a tool for decision aiding in a Brazilian public organization. It highlights propositions identified in qualified literature to justify the use of constructivist approach in public management, as the need manager actively participate in the model of construction in order to expand his/her knowledge about the context and the need to recognize the uniqueness of the resources and moment instead of seeking generic models of evaluation. The development of the model itself, provided a detailed overview of the aspects understood as needed and sufficient by the decision-maker. It was able to disclosure the uniqueness of the context, the objectives of the sector and the construction of indicators for the performance evaluation of aspects understood as important to the public manager. It was observed the theoretical contributions to the area of public management knowledge, especially the key role of public manager to build evaluation models, recognition of limited rationality in decision making and uniqueness as a major element in the decision within the public administration.

Public administration approach

2014 ◽  
Vol 35 (6/7) ◽  
pp. 495-507 ◽  
Author(s):  
Jurgita Rudžionienė ◽  
Jaroslav Dvorak
Keyword(s):  
Performance Evaluation ◽  
Public Administration ◽  
Information Services ◽  
Evidence Based ◽  
Economic Aspects ◽  
Content Type ◽  
Evaluation Functions ◽  
Services Evaluation ◽  
Library Evaluation ◽  
Evaluation Measurement

Purpose – The purpose of this paper is to define the problem and to initiate discussion on library evaluation as significant part of institutional evidence-based management from public administration approach. Design/methodology/approach – In order to fulfilling the purpose, special attention to present the concepts of valuing information, library performance evaluation, measurement, etc. is drawn, main evaluation functions are analysed. Economic aspects of information services vs intellectual ones are discussed. Consistent patterns and principles of public administration as well as possibilities of public administration influence in creation of systematic base of library performance evaluation as well as of information services impact to the user are analysed. Findings – The paper provides insights about different aspects of information services evaluation. Results of analysis of economic aspects of information services vs intellectual ones are presented, consistent patterns and principles of public administration, possibilities of public administration influence in creation of systematic base of library performance evaluation as well as of information services impact to the user possibilities are presented. Originality/value – The paper fulfills need to study how public administration could involve library evaluation as tool for evidence-based decision making.

scholarly journals Accounting and the post-new public management

2018 ◽  
Vol 32 (1) ◽  
pp. 255-279 ◽  
Author(s):  
Ileana Steccolini
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Content Type ◽  
The Public ◽  
Accounting Research ◽  
Societal Relevance ◽  
New Public ◽  
Public Sector Accounting

Purpose The purpose of this paper is to reflect various pathways for public sector accounting and accountability research in a post-new public management (NPM) context. Design/methodology/approach The paper first discusses the relationship between NPM and public sector accounting research. It then explores the possible stimuli that inter-disciplinary accounting scholars may derive from recent public administration studies, public policy and societal trends, highlighting possible ways to extend public sector accounting research and strengthen dialogue with other disciplines. Findings NPM may have represented a golden age, but also a “golden cage,” for the development of public sector accounting research. The paper reflects possible ways out of this golden cage, discussing future avenues for public sector accounting research. In doing so, it highlights the opportunities offered by re-considering the “public” side of accounting research and shifting the attention from the public sector, seen as a context for public sector accounting research, to publicness, as a concept central to such research. Originality/value The paper calls for stronger engagement with contemporary developments in public administration and policy. This could be achieved by looking at how public sector accounting accounts for, but also impacts on, issues of wider societal relevance, such as co-production and hybridization of public services, austerity, crises and wicked problems, the creation and maintenance of public value and democratic participation.

scholarly journals A Framework for Results Based Management to The Public Sector in Egypt:Challenges and Opportunities

2015 ◽  
Vol 4 (4) ◽  
pp. 23
Author(s):  
Wael Omran Aly
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
Third World ◽  
New Public Management ◽  
National Development ◽  
Arab Countries ◽  
The Public ◽  
Modern Development ◽  
Effective Development

Abstract:After the Second World War, the newly emerged independent third world countries faced immense problems such as poverty, illiteracy, poor health, low agriculture and industrial productivity and social instability. The idea of development administration was born with the above-stated pragmatic concern. Since then, third world countries strived to adopt development administration principles and techniques; in order to transform their conventional traditional public administration into modern development administration that can lead the prospective development.Such conventional public administration deals with regulatory aspects of administration such as law and order, judicial administration and revenue collection, development administration is concerned with the socio-economic developmental activities. Thus, traditional public administration is structure-oriented while developmental administration is action- oriented. Many third world countries failed in realizing such desired shift by converting its conventional public administration to effective development administration; able to achieve the intended national development via the formulation and the implementation of plans, policies, programs and projects necessary for sustainable development purposes. Such bad governance had led the people to go up against such government; as it happens lately in some Arab countries like Egypt and Tunisia.Therefore, the public sector in Egypt need to be deregulated, a new results-based management is a must; to hold managers accountable. This is a fundamental change: holding managers accountable for what they do, not how they do it. The public sector reform initiatives (especially the New Public management –NPM) have resulted in changing the accountability concept; from accountability in terms of procedural compliance to accountability in terms of efficiency and results (effectiveness and cost effectiveness).  

G2C Marketing

2014 ◽  
pp. 67-84
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector’s principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

G2C Marketing

2015 ◽  
pp. 2183-2199
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector's principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

scholarly journals Information flows in relationships between public admin-istration and economic entities towards the concept of new public management

2018 ◽  
Vol 189 (4) ◽  
pp. 116-127
Author(s):  
Joanna Drobiazgiewicz
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Information Flows ◽  
Imple Mentation ◽  
New Public ◽  
Business Entities ◽  
Types Of Information

Due to the need for public sector reforms, a number of actions are being undertaken to improve the delivery of public services. New Public Management is one of the concepts that assumes the introduction of management methods and techniques modelled on the private sector into the public sector. In line with this new concept of customer manage-ment, service recipients are perceived not as supplicants but as customers. The aim of the article is to present the directions of changes in information flows in relations between public administration and economic entities related to the implementation of new public management. The article presents the basic assumptions of the New Public Management concept. Subsequently, the attention is paid to the types of information and methods of communication in relations of public administration with business entities. Electronic means are becoming one of the most important channels of information flow. The imple-mentation of modern information and communication technologies enables electronic da-ta exchange, creation of electronic documents, e-services and electronic access to infor-mation.

scholarly journals When a Market Runs a Hierarchy: Retrenchment of Bureaucratic Practices in Lithuanian Uniformed Services

2018 ◽  
Vol 41 (1) ◽  
pp. 18-24
Author(s):  
Svajūnė Ungurytė-Ragauskienė ◽  
Mantas Bileišis
Keyword(s):  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Practical Implication ◽  
Large Degree ◽  
Point Of View ◽  
New Governance ◽  
The Public ◽  
Eu Member States ◽  
Public Administration Reform

Some public administration literature that focuses on public administration reform indulges in constructing grand narrative theories such as New Public Management (NPM), or New Governance (NG). The most recent such theory that has been gaining attention over the past decade is the Neo Weberian State (NWS). The content of the theory with regard to its practical implication when it comes to reform is still unsettled. However, one key assumption behind the NWS is that reforms should be handled with care, as they may undermine the very institutions that have brought Western societies to the levels of their development they are in now. NPM’s drive to increase efficiency, and NG’s – democracy from the point of view of NWS is impossible if reforms deconstruct institutions that ensure the protection of the public interest and rule of law. NWS’s critique of post-communist reform efforts in the new eastern EU member-states is a case in point suggesting that leapfrogging the construction of a professional bureaucracy is ill-advised and does not lead to politically desired outcomes. In this paper we aim to evaluate which path of reform may lead to the best outcomes in a particular area of the public service – two non-military uniformed services of Lithuania – customs and penitentiary. These services have to a large degree avoided sweeping reforms throughout the independence period, in both cases – a soviet institutional legacy is also a factor. Both Customs and the Penitentiary service are suffering from multiple corruption scandals and very low public trust levels. These services are continuously in the crosshairs of reform, but few have been clearly articulated, even less so – implemented. Applying NPM to uniformed services, due to the nature of their functions was complicated, so as reforms in the 1990s and 2000s went along in the other sectors, policy-makers have largely left uniformed to their own devices, and this has led to retrenchment of the bureaucratic principles as would historical institutionalisms theory predict. We suggest that NPM-oriented governance avoids intervention in areas where NPM principles are hard to apply, leaving such areas without proper attention to continue down undesirable development paths. When the deconstruction of a hierarchy appears impossible, higher order governance needs to remain modelled as hierarchy as well. NWS in this case does offer a management modernization agenda, which could keep state institutions in step with social, technological, and economic developments.

Introduction

2020 ◽  
pp. 1-20
Author(s):  
Alasdair Roberts
Keyword(s):  
United States ◽  
Twentieth Century ◽  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
The United States ◽  
Management Approach ◽  
The Public ◽  
Change Of Direction

This introductory chapter provides a background of public administration. In the United States, the field of public administration was launched almost a century ago by people with bold aspirations. They were not interested only in the efficiency of government offices; they wanted a thorough overhaul of the American state so that it could manage the pressures of modern-day life. Unfortunately, this expansive view of the field's purpose has been lost. Over the last four decades in particular, the focus within the field has been mainly on smaller problems of management within the public sector. This is sometimes called the “public management approach.” This narrowing of focus might have made sense in the United States and a few other advanced democracies in the waning decades of the twentieth century, but it does not make sense today. Many people have recently protested this shrinking of ambitions. Thus, there is a need for a change of direction and to recover an expansive view of the field. This book proposes a way to do so.

POTENTIAL OF PUBLIC PARTICIPATION IN THE PROCESS OF MODERNIZATION OF PUBLIC ADMINISTRATION IN MODERN RUSSIA

2015 ◽  
Vol 10 (4) ◽  
pp. 73-82
Author(s):  
Васютин ◽  
Yuriy Vasyutin ◽  
Матвеева ◽  
Ekaterina Matveeva
Keyword(s):  
Civil Society ◽  
Public Participation ◽  
Public Administration ◽  
Public Management ◽  
Public Involvement ◽  
New Public Management ◽  
Point Of View ◽  
Public Governance ◽  
New Public ◽  
New Public Governance

In the article authors concentrate attention on the analysis of the processes of modernization of the management system which are realized in many democratic states. The analysis of basic models of public administration from the point of view of definition of participation possibility of public institutes in them is submitted. From this side the models of New Public Management and New Public Governance are presented to judgment. On the basis of consideration of the limits of public participation put in the analyzed concepts, authors come to a conclusion that the model of New Public Governance substantially broadens spheres of possible citizens’ participation in administration and can become the basis for transition to network model of interaction of state and civil society. It gives the chance to analyze practices of public participation, mechanisms of public involvement, and also to estimate efficiency of activities of state institutes for institutionalization of civil society.

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