A study on effect of training communication skills on knowledge and attitudes of family phy-sicians and patients satisfaction

2015 ◽  
Vol 4 (1) ◽  
Author(s):  
Z. Naghavi ◽  
K. Anbari ◽  
K. Saki ◽  
A. Zafar Mohtashami ◽  
M. Derik
2021 ◽  
Vol 36 (4) ◽  
pp. 119-140
Author(s):  
Paulina Tetwejer

The article is a presentation of a part of the results of research conducted during work on the dissertation. In the introduction, theoretical references to understanding volunteering from various perspectives were indicated. It also emphasizes the understanding of volunteering as an opportunity to develop professional competences of a volunteer. Consequently, the next part of the article is an argument on the relationship between volunteering and professional competences. The author indicates specific skills, knowledge and attitudes that, according to the literature, can be acquired during volunteering. Subsequently employers’ expectations towards the characteristics of future employees, as well as their attitude to volunteering are described. This part is based on research conducted, among others, by the Warsaw School of Economics. Then, the author presents the results of her own research conducted among employers of social sciences students and their perception of volunteering and the opportunities it creates for the development of competences. The analysis of the research results allows us to believe that volunteers, during their activity, gain mainly practical and industry knowledge. Among the skills indicated were group cooperation, interpersonal skills and effective communication. The attitudes that volunteers acquire thanks to their actions are: resourcefulness, responsibility, sensitivity and empathy. At the end, the results of the author’s research on competences acquired by volunteers were compared with the competences desired by employers and the existing competency gap. The analysis of all answers confirms that communication skills, openness, teamwork and industry knowledge are competences that are desirable in an ideal graduate, who most often has a competency gap in this area. At the same time, these are competences that can be acquired through volunteering. The research results may suggest that people entering the labour market, but also employers, are interested in volunteering as a way to increase their chances on the labour market.


2017 ◽  
Vol 10 (11) ◽  
pp. 3951
Author(s):  
Marziyeh Otogara ◽  
Maryam Babaei ◽  
Zohrah Ab Abzadeh ◽  
Molood Shabanpoor ◽  
Mohamad Reza Havasian ◽  
...  

1987 ◽  
Vol 60 (4) ◽  
pp. 373-378 ◽  
Author(s):  
B. J. Evans ◽  
F. D. Kiellerup ◽  
R. O. Stanley ◽  
G. D. Burrows ◽  
B. Sweet

2019 ◽  
Vol 2 (11) ◽  
pp. 810-820
Author(s):  
Sara Elsheikh Ahmedana ◽  
Musa Basheer Mansour

Communication is the procedure of generation, transmission, or gathering of messages to oneself or another substance, for the most part by means of a commonly comprehended arrangement of signs. Communication skills are the tools that individuals use to evacuate boundaries and troubles to perform successful correspondence (are learnable, trainable, versatile simply like some other expertise). The objective was to assess the effectiveness of communication skills system among consultants, physicians, registrars and medical officers with their patients in different units of medicine and surgery. Methods: It was a descriptive-analytical study in OFTH August 2010. (241) participants by simple random sampling. All patients attend the OFTH for their appointment and agreed to be included in this study. Whereas the emergent and urgent were excluded.  Data were collected using small groups discussion and pre-tested questionnaires.  Results: Many doctors know some information about Doctor-Patient Communication Skills but, they didn't perform it because of, the high frequency of patients in referral clinics. Doctors spent 6 to 10 minutes with 179 patients (74.3%), 11to 15 minutes with 46 patients (19.1%), 1 to 5 minutes with 12 patients (5%), 16 to 20 minutes with 3 patients (1.2%) and more than 26 minutes with one patient (O.4%). Patients' satisfaction; 205 patients are satisfied represent (85.1%), 36 patients aren't satisfied represent (14.9%). Those who aren't satisfied; 25 patients (69%) because of a short duration of medical interview, 8 patients (22%) because doctors didn't mention the adverse effects of the drugs and 3 patients (9%) because doctors didn't mention the possible complications of operation. Conclusion:  Doctor-patient communication skills were done by medical officers, registrars, physicians and consultants. They took a short time 6-10 minutes for medical interview (74.3%), they didn’t share information with their colleagues in the same unit by (46.5%) in 112 patients and didn’t involve other health care professionals in patients’ care by (62.7%) for 151 patients.  Despite of that the patients’ satisfaction was (85.1%)


2017 ◽  
Vol 29 (3) ◽  
pp. 192 ◽  
Author(s):  
MohammadHossein Biglu ◽  
Farnaz Nateqv ◽  
Morteza Ghojazadeh ◽  
Ali Asgharzadeh

2014 ◽  
Vol 54 (2) ◽  
pp. 121-129 ◽  
Author(s):  
Dawn N. Kim-Romo ◽  
Jamie C. Barner ◽  
Carolyn M. Brown ◽  
José O. Rivera ◽  
Aida A. Garza ◽  
...  

Author(s):  
Parnian Nikmanesh ◽  
Behjat Mohammadzadeh ◽  
Samin Nobakht ◽  
Ali Reza Yusefi

Background and purpose: Communication skill is a key ability and an integral part of the nursing profession. This study aimed to investigate the effect of communication skills training of nurses on patients’ satisfaction with nursing staff in teaching hospitals affiliated to Shiraz University of Medical Sciences.Method: This Cross-sectional study was carried out in 2017. The research population consisted of the patients visiting 13 SUMS-affiliated hospitals, 581 nurses who participated in communication skills training courses, and 2,207 nurses who did not receive this training. From this population, a total of 400 patients were selected through convenience sampling and 50 trained nurses and 50 untrained nurses were chosen randomly. The data collection instruments were the Nurse Quality of Communication with Patient Questionnaire (NQCPQ) and La Monica-Oberst Patient Satisfaction Scale (LOPSS). Data were analyzed in SPSS using T-test, ANOVA, Tukey test, and Pearson correlation coefficient at α = 5%.Results: A significant correlation was found between nursing-patient commination score and patient satisfaction (LOPSS) score (P=0.021, r = 0.647). Patients under the care of trained nurses were also found to be more satisfied with nursing services than those served by untrained nurses (P=0.011, t=2.56). The results showed that patient satisfaction had a significant relationship with age and marital status (p =0.027).Conclusions: The results of the present study showed that the implementation of communication skills training courses for nurses can lead to improved patient satisfaction. Hospital directors were then recommended to hold regular communication skills training courses for their nursing staff.


2019 ◽  
Author(s):  
Farrah Ardia Ramadhani

Patients satisfaction is a very important thing for doctors. Effective communication between doctor and patient is very needed to make the patient feel comfortable. Success in communication can be indicated with feedback from the patient. To get a good feedback, the doctor has to create a comfortable environment for the patient to tell what s/he feels. Recovering patients condition not only through physical recovery but through mental recovery as well. In the recovery of seborrheic dermatitis patient, doctors are required to do some research and know how to handle the patient. Lessons that were taught by the doctors will be different on every patients depends on the current condition. Doctors must be able to choose the most effective ways and methods to recover the patients condition. Therefore, doctors are required to have a good communication skills.


1992 ◽  
Vol 4 (2) ◽  
pp. 155-170 ◽  
Author(s):  
Barry J. Evans ◽  
Robb O. Stanley ◽  
Graham D. Burrows

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