Communication Skills of Physicians and Patients' Satisfaction

Communication is the procedure of generation, transmission, or gathering of messages to oneself or another substance, for the most part by means of a commonly comprehended arrangement of signs. Communication skills are the tools that individuals use to evacuate boundaries and troubles to perform successful correspondence (are learnable, trainable, versatile simply like some other expertise). The objective was to assess the effectiveness of communication skills system among consultants, physicians, registrars and medical officers with their patients in different units of medicine and surgery. Methods: It was a descriptive-analytical study in OFTH August 2010. (241) participants by simple random sampling. All patients attend the OFTH for their appointment and agreed to be included in this study. Whereas the emergent and urgent were excluded. Data were collected using small groups discussion and pre-tested questionnaires. Results: Many doctors know some information about Doctor-Patient Communication Skills but, they didn't perform it because of, the high frequency of patients in referral clinics. Doctors spent 6 to 10 minutes with 179 patients (74.3%), 11to 15 minutes with 46 patients (19.1%), 1 to 5 minutes with 12 patients (5%), 16 to 20 minutes with 3 patients (1.2%) and more than 26 minutes with one patient (O.4%). Patients' satisfaction; 205 patients are satisfied represent (85.1%), 36 patients aren't satisfied represent (14.9%). Those who aren't satisfied; 25 patients (69%) because of a short duration of medical interview, 8 patients (22%) because doctors didn't mention the adverse effects of the drugs and 3 patients (9%) because doctors didn't mention the possible complications of operation. Conclusion: Doctor-patient communication skills were done by medical officers, registrars, physicians and consultants. They took a short time 6-10 minutes for medical interview (74.3%), they didn’t share information with their colleagues in the same unit by (46.5%) in 112 patients and didn’t involve other health care professionals in patients’ care by (62.7%) for 151 patients. Despite of that the patients’ satisfaction was (85.1%)

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Spanish-speaking patients’ satisfaction with clinical pharmacists’ communication skills and demonstration of cultural sensitivity

Journal of the American Pharmacists Association ◽

10.1331/japha.2014.13090 ◽

2014 ◽

Vol 54 (2) ◽

pp. 121-129 ◽

Cited By ~ 5

Author(s):

Dawn N. Kim-Romo ◽

Jamie C. Barner ◽

Carolyn M. Brown ◽

José O. Rivera ◽

Aida A. Garza ◽

...

Keyword(s):

Communication Skills ◽

Cultural Sensitivity ◽

Clinical Pharmacists ◽

Spanish Speaking ◽

Patients Satisfaction

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Nurses Communication Skills Training and Its Effect on Patients’ Satisfaction in Teaching Hospitals of Shiraz University of Medical Sciences

Iranian Journal Of Health Sciences ◽

10.18502/jhs.v6i4.201 ◽

2018 ◽

Cited By ~ 1

Author(s):

Parnian Nikmanesh ◽

Behjat Mohammadzadeh ◽

Samin Nobakht ◽

Ali Reza Yusefi

Keyword(s):

Patient Satisfaction ◽

Communication Skills ◽

Nursing Staff ◽

Pearson Correlation ◽

Skills Training ◽

Teaching Hospitals ◽

Patient Questionnaire ◽

Communication Skills Training ◽

Patients Satisfaction ◽

Training Courses

Background and purpose: Communication skill is a key ability and an integral part of the nursing profession. This study aimed to investigate the effect of communication skills training of nurses on patients’ satisfaction with nursing staff in teaching hospitals affiliated to Shiraz University of Medical Sciences.Method: This Cross-sectional study was carried out in 2017. The research population consisted of the patients visiting 13 SUMS-affiliated hospitals, 581 nurses who participated in communication skills training courses, and 2,207 nurses who did not receive this training. From this population, a total of 400 patients were selected through convenience sampling and 50 trained nurses and 50 untrained nurses were chosen randomly. The data collection instruments were the Nurse Quality of Communication with Patient Questionnaire (NQCPQ) and La Monica-Oberst Patient Satisfaction Scale (LOPSS). Data were analyzed in SPSS using T-test, ANOVA, Tukey test, and Pearson correlation coefficient at α = 5%.Results: A significant correlation was found between nursing-patient commination score and patient satisfaction (LOPSS) score (P=0.021, r = 0.647). Patients under the care of trained nurses were also found to be more satisfied with nursing services than those served by untrained nurses (P=0.011, t=2.56). The results showed that patient satisfaction had a significant relationship with age and marital status (p =0.027).Conclusions: The results of the present study showed that the implementation of communication skills training courses for nurses can lead to improved patient satisfaction. Hospital directors were then recommended to hold regular communication skills training courses for their nursing staff.

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Komunikasi, Edukasi, serta Upaya Penanganan Dokter pada Pasien Dermatitis Seboroik

10.31227/osf.io/73v5y ◽

2019 ◽

Author(s):

Farrah Ardia Ramadhani

Keyword(s):

Communication Skills ◽

Seborrheic Dermatitis ◽

Effective Communication ◽

Important Thing ◽

Good Communication ◽

Know How ◽

Patients Satisfaction ◽

Physical Recovery

Patients satisfaction is a very important thing for doctors. Effective communication between doctor and patient is very needed to make the patient feel comfortable. Success in communication can be indicated with feedback from the patient. To get a good feedback, the doctor has to create a comfortable environment for the patient to tell what s/he feels. Recovering patients condition not only through physical recovery but through mental recovery as well. In the recovery of seborrheic dermatitis patient, doctors are required to do some research and know how to handle the patient. Lessons that were taught by the doctors will be different on every patients depends on the current condition. Doctors must be able to choose the most effective ways and methods to recover the patients condition. Therefore, doctors are required to have a good communication skills.

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Communication Skills Training and Patients' Satisfaction

Health Communication ◽

10.1207/s15327027hc0402_5 ◽

1992 ◽

Vol 4 (2) ◽

pp. 155-170 ◽

Cited By ~ 33

Author(s):

Barry J. Evans ◽

Robb O. Stanley ◽

Graham D. Burrows

Keyword(s):

Communication Skills ◽

Skills Training ◽

Communication Skills Training ◽

Patients Satisfaction

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The Development and Evaluation of Personalized Training in Shared Decision-making Skills for Rheumatologists

The Journal of Rheumatology ◽

10.3899/jrheum.180780 ◽

2019 ◽

Vol 47 (2) ◽

pp. 290-297

Author(s):

Sehrash Mahmood ◽

Johanna M.W. Hazes ◽

Petra Veldt ◽

Piet van Riel ◽

Robert Landewé ◽

...

Keyword(s):

Decision Making ◽

Patient Satisfaction ◽

Training Program ◽

Shared Decision Making ◽

Communication Skills ◽

Training Programs ◽

Shared Decision ◽

Communicative Skills ◽

Patients Satisfaction ◽

Before And After

Objective.Many factors influence a patient’s preference in engaging in shared decision making (SDM). Several training programs have been developed for teaching SDM to physicians, but none of them focused on the patients’ preferences. We developed an SDM training program for rheumatologists with a specific focus on patients’ preferences and assessed its effects.Methods.A training program was developed, pilot tested, and given to 30 rheumatologists. Immediately after the training and 10 weeks later, rheumatologists were asked to complete a questionnaire to evaluate the training. Patients were asked before and after the training to complete a questionnaire on patient satisfaction.Results.Ten weeks after the training, 57% of the rheumatologists felt they were capable of estimating the need of patients to engage in SDM, 62% felt their communication skills had improved, and 33% reported they engaged more in SDM. Up to 268 patients were included. Overall, patient satisfaction was high, but there were no statistically significant differences in patient satisfaction before and after the training.Conclusion.The training was received well by the participating rheumatologists. Even in a population of rheumatologists that communicates well, 62% reported improvement. The training program increased awareness about the principles of SDM in patients and physicians, and improved physicians’ communicative skills, but did not lead to further improvement in patients’ satisfaction, which was already high.

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