scholarly journals Formation of social and marketing evaluation of service quality of urban passenger transport services

2016 ◽  
Vol 5 (2(31)) ◽  
pp. 42-48
Author(s):  
Володимир Олексійович Вдовиченко
Keyword(s):  
Service Quality ◽  
Passenger Transport ◽  
Transport Services

scholarly journals Service quality management in public passenger transport

Tehnika ◽  
2020 ◽  
Vol 75 (4) ◽  
pp. 403-410
Author(s):  
Dragan Rajković ◽  
Saša Vasiljević
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Local Community ◽  
Quality Management System ◽  
Passenger Transport ◽  
Transport Service ◽  
Huge Number ◽  
Transport Services

One of the primary targets in performing and providing a transport service is the quality of that service. The procedure of working in transportation is specific, especially in public passenger transport, where the users or passengers are present in creating and providing the service. A huge number of methods and standards are available to the carrier in order to manage the service quality and customer satisfaction. The paper presents elements of quality management system (QMS) with focus on public passenger transport (PPT). Specific standards for the quality of passenger transport services EN 13816 and EN 15140 are also analyzed. Service quality measuring can be realized by users - passengers, carriers, mystery passengers, local community. The most commonly used method is survey. A selected review of PPT users customer satisfaction is provided at the end of the paper.

The structure and application of an automated system for monitoring passenger traffic

2021 ◽  
Vol 14 (3) ◽  
pp. 4-11
Author(s):  
Evgeniy Anikeev
Keyword(s):  
Data Collection ◽  
General Structure ◽  
Automated System ◽  
Passenger Transport ◽  
Service Levels ◽  
Passenger Traffic ◽  
Advantages And Disadvantages ◽  
Transport Services ◽  
Transport Control

Various methods of collecting data on passenger traffic, their advantages and disadvantages are considered. It is shown that in order to improve the quality of transport services, it is necessary to regularly collect and refine data on passenger traffic. The goals and methods of obtaining information about passenger traffic in the system of municipal passenger transport are indicated. All currently existing methods are divided into three categories: data collection using technical means, data collection with the help of censors and volunteers, and interpretation of fare payments. All the methods presented in the article were compared in terms of labor intensity, costs and accuracy of the results obtained. The advantages and disadvantages of each method are considered. The general structure of an automated system for collecting data on passenger traffic is presented. The necessity of creating a centralized system for collecting and processing data associated with all passenger transport control systems has been substantiated. The tasks solved by this system at all levels of transport services for passengers are shown. Each of the tasks is assigned to one of three service levels: pre-transport, transport and post-transport. It is shown that only solving problems at all levels can ensure high-quality operation of the municipal passenger transport system.

scholarly journals RESEARCH OF QUALITY FORMATION OF TRANSPORT SERVICES BY PASSENGER TRANSPORT ENTERPRISES OF EU

2021 ◽  
Vol 49 (2) ◽  
pp. 122-130
Author(s):  
Nazarenko I ◽  
Keyword(s):  
Quality Criteria ◽  
Modern Society ◽  
Enterprise Management ◽  
Passenger Transport ◽  
Global Trends ◽  
Transport Services ◽  
Object Of Study ◽  
The Cost ◽  
Transport Complex

The article examines the processes, criteria and factors to ensure the quality of passenger transport services. Object of study - processes to ensure the quality of passenger transport services in the context of European integration of Ukraine. Purpose - a study of the world experience in the formation of the concept of quality of transport services, summarizing the main factors that affect the quality of transport services, as well as the main criteria affecting the qualitative characteristics of the services of the transport. Method study - generalization of fundamental works of Ukrainian and foreign scientists of economists is in the internal checking system, dialectical going, fundamental positions of economic theory, system-logical approach near research of the economic phenomena and processes. Satisfaction the needs of society and economy of passenger transport services depends on the quality and timeliness of those services. Questions of quality passenger transport services are interested in users of transport services, companies providing them. However, the requirements and the basic criteria for assessing the quality they are different. If the passenger transport enterprise interested in providing their services with minimal effort and money, the service users in their assessment pay attention not only on the cost of services, but also on transport safety, comfort, delivery time, etc.. The quality of the transport concept of integrated services, which is constantly being developed and improved. Global trends show that the quality of transport services must ensure the needs and expectations of consumers. Accordingly, it is increasing the importance of defining the qualities that affect the quality of service. Given the transient and dynamic nature of modern society and the lifestyle of the main consumers of the services the system factors and quality criteria must be flexible and dynamic to meet the industry's competitiveness on the European market of services. Awareness of the main criteria for assessing the quality of services will help to identify potential strengths and weaknesses. This will help improve not only the quality but also the process of enterprise management, industry, improve customer satisfaction of services received, will increase competitiveness. The results of the article can be inculcated in-process services of enterprises of a transport complex. KEYWORDS: QUALITY, TRANSPORT SERVICE. CRITERIA of QUALITY, TRANSPORT.

scholarly journals A Proposal of Measures Towards a Qualitative Enhancement of Bus Transport Services in the Primorsko-goranska County

Pomorstvo ◽  
2018 ◽  
Vol 32 (1) ◽  
pp. 50-58
Author(s):  
Siniša Vilke ◽  
Tomislav Krljan ◽  
Borna Debelić
Keyword(s):  
Qualitative Data ◽  
Current Situation ◽  
Passenger Transport ◽  
Transport Service ◽  
The Public ◽  
Transport Services ◽  
Passenger Flows ◽  
Bus Transport ◽  
Density Rate

The survey, which consisted of counting, polling and recording, has provided data on the existing volume of passenger flows in public bus stations/terminals within the Primorsko-goranska (Littoral-Mountainous) County (hereinafter: the PG County), the density rate of passengers on bus lines that operate on County connections and on bus lines connecting the PG County with other counties in Croatia. In addition to the quantitative parameters, the qualitative data were analyzed that had been obtained by polling passengers at the Rijeka bus terminal, whereupon detailed opinions of direct users of the service were elaborated with the aim of obtaining a picture of the current situation of the public bus transport in the PG County. The data collected were used in evaluating the quality of the passenger transport service provided and in determining measures to be taken in order to bring both the actual quality of transport and the satisfaction of passengers to a higher level.

scholarly journals Approbation of Methods for Assessing Transport Services Quality

2019 ◽  
Vol 17 (2) ◽  
pp. 154-164
Author(s):  
M. A. Kudryashov ◽  
R. S. Ayriev ◽  
A. V. Prokopenkov
Keyword(s):  
Public Service ◽  
Euclidean Distance ◽  
Services Quality ◽  
Hierarchical Cluster ◽  
Passenger Transport ◽  
Transport Services ◽  
Provision Of Services ◽  
The City ◽  
Ward Method

The article presents the results of approbation of the methodology for assessing the quality of public service by urban passenger transport of municipal routes, which are assigned to commercial enterprises under the new management model, regarding the city ofMoscow. The model provides for provision of services of regular transportation of passengers and baggage on the basis of public contracts with city administration. According to the results of a previously performed hierarchical cluster analysis, where the Euclidean distance with a single rule for cluster unification was used as a measure of proximity using the Ward method, ten routes were selected for assessment. Key parameters for assessment the quality of provided services comprised accessibility of stopping points, of social facilities, of transport facilities for people with disabilities, information facilities, price affordability, comfort, optimal passenger capacities of vehicle, and ecological friendliness. Conclusions have been drawn that the level of quality of transport services for passengers inMoscowis high.

scholarly journals Efficiency assessment of optimizing the schedule of urban passenger transport on duplicate sections

2021 ◽  
Vol 18 (1) ◽  
pp. 72-85
Author(s):  
S. A. Azemsha ◽  
I. N. Kravchenia
Keyword(s):  
Optimization Technique ◽  
Simulation Modelling ◽  
Transport Network ◽  
Traffic Load ◽  
Optimal Time ◽  
Passenger Transport ◽  
Time Intervals ◽  
Transport Services ◽  
Efficiency Assessment

Introduction. One of the quality indicators of urban passenger transport services is regularity of route vehicles, which directly depends on a well-designed schedule. An urgent task is to optimize urban passenger transport schedule in response to the improvement in passenger service quality. The purpose of this work is to develop alignment technique of time intervals between consecutive vehicles of different routes on duplicate sections and efficiency assessment of its application.Materials and methods. Optimization technique includes some steps: analysis of public transport network, determining a lot of duplicate sections and their characteristics, calculation the optimal time intervals among arrivals of route vehicles and alignment this intervals among consecutive route vehicles on duplicate sections, analysis of the quality of adjusted schedule of route vehicles and calculating the effect. The simulation model of urban passenger transport within simulation modelling system GPSS World is realized. It allows testing optimization technique of route vehicle scheduling.Conclusions. Adjusting technique of urban passenger transport schedule allows to increase movement steadiness of consecutive vehicles of different routes on duplicate sections, adjust traffic intervals for each route, shorten the traffic load on stations, reducing idle time and queue lengths of route vehicles in front of transport stops and also minimize waiting time for route vehicle by those passengers, who can be transported along several routes.Application. The described technique was tasted in the existing transport network of Gomel.Value. The obtained optimization results can be used by carriers and transport operators to improve the quality of services provided.

ANALYSIS OF WAYS TO INCREASE THE OPERATING SPEED OF PUBLIC LAND–BASED URBAN PASSENGER TRANSPORT

2021 ◽  
Vol 2 (28) ◽  
pp. 129-136
Author(s):  
O. A. Sokolova ◽  
Keyword(s):  
Public Transport ◽  
Operating Speed ◽  
Passenger Transport ◽  
Main Mode ◽  
Vehicle Performance ◽  
Large Cities ◽  
Transport Services ◽  
Current Trends ◽  
Mode Of Transport

The main mode of transport in large cities is urban passenger transport. It is this type of transport that ensures the mobility of the population and plays an important role in densely populated cities. Nevertheless, the use of urban passenger transport by the population is decreasing every year. This article discusses various approaches to assessing the performance of vehicles, analyzes ways to increase the operating speed and quality of passenger service, taking into account the current trends in the development of public transport. Key words: operational speed, increased operating speed, ground–based urban passenger transport, public transport, speed improvement routes, vehicle performance, transport services.

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