scholarly journals Qualidade Decisória dos Gestores Públicos: Contribuições da Inteligência e Gestão do Conhecimento

2021 ◽  
Vol 25 (2) ◽  
Author(s):  
Claudia Melati ◽  
Raquel Janissek-Muniz ◽  
Carla Maria Marques Curado
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Public Management ◽  
Qualitative Comparative Analysis ◽  
Decision Quality ◽  
Public Managers ◽  
Management Processes ◽  
Analysis Technique ◽  
The Government ◽  
Use Of Knowledge

ABSTRACT Context: in recent years, studies have sought to analyze how intelligence and knowledge management processes are understood and applied in the context of public management, environments in which processes appear as a point to be explored to enhance decision-making quality. Objective: to analyze how public managers apply intelligence and knowledge management aiming at a higher decision quality. Method: based on a defined and validated research protocol, interviews were conducted with seventeen public managers in southern Brazil. For the analysis, the qualitative comparative analysis technique using fuzzy sets was applied. Results: the results suggest the importance of effective data, information, and knowledge management for the decision-making quality of public managers, demonstrating that the absence of decision-making quality is directly related to the absence or little use of knowledge management and intelligence elements in the public management. Conclusion: in addition to analyzing conditions and proposing ways to lead to greater quality in decision making by public managers, it was possible to contribute to the theme of knowledge management and intelligence in public management, as well as to benefit the government with paths to be consolidated and better explored.

scholarly journals Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management

2021 ◽  
Vol 25 (2) ◽  
Author(s):  
Claudia Melati ◽  
Raquel Janissek-Muniz ◽  
Carla Maria Marques Curado
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Public Management ◽  
Qualitative Comparative Analysis ◽  
Decision Quality ◽  
Public Managers ◽  
Analysis Technique ◽  
The Government ◽  
Use Of Knowledge

ABSTRACT Context: in recent years, studies have sought to analyze how intelligence and knowledge management processes are understood and applied in the context of public management, environments in which processes appear as a point to be explored to enhance decision-making quality. Objective: to analyze how public managers apply intelligence and knowledge management aiming at a higher decision quality. Method: based on a defined and validated research protocol, interviews were conducted with seventeen public managers in southern Brazil. For the analysis, the qualitative comparative analysis technique using fuzzy sets was applied. Results: the results suggest the importance of effective data, information, and knowledge management for the decision-making quality of public managers, demonstrating that the absence of decision-making quality is directly related to the absence or little use of knowledge management and intelligence elements in the public management. Conclusion: in addition to analyzing conditions and proposing ways to lead to greater quality in decision making by public managers, it was possible to contribute to the theme of knowledge management and intelligence in public management, as well as to benefit the government with paths to be consolidated and better explored.

Knowledge Cycles and Sharing

2005 ◽  
pp. 96-115 ◽  
Author(s):  
Maurice Yolles
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Organizational Health ◽  
Easy Access ◽  
Health It ◽  
Healthcare Organizations ◽  
Management Processes ◽  
Popular Knowledge ◽  
Use Of Knowledge

Healthcare organizations have the same problem as any other organization that is run by sentient but mentally isolated beings. It is a problem that comes out of constructivist thinking and relates to the ability of people, once they start to communicate, to share knowledge. The popular knowledge management paradigm argues the importance of knowledge to management processes and organizational health. It may be said that it is likely that this paradigm will in due course give way to the “intelligent organization” paradigm that addresses how knowledge can be used intelligently for the viability of the organization. Part of the knowledge management paradigm centers on the use of knowledge sharing. This takes the view that while knowledge is necessary for people to do their jobs competently, there is also a need to have the potential for easy access to the knowledge of others. This chapter centers on the capacity of organizations to know what knowledge they have and to coordinate this knowledge.

Knowledge Calibration

2011 ◽  
pp. 311-316 ◽  
Author(s):  
Ronald E. Goldsmith ◽  
Kishore Gopalakrishna Pillai
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Important Concept ◽  
Management Knowledge ◽  
Use Of Knowledge ◽  
Knowledge Calibration

The purpose of this article is to describe the concept of knowledge calibration within the context of knowledge management. Knowledge calibration is a concept borrowed from the psychology of decision making. It refers to the correspondence between knowledge accuracy and the confidence with which knowledge is held. Calibration is a potentially important concept for knowledge management because it describes one of the subtle errors that can lead to poor decisions. Where the correspondence between the accuracy of one’s knowledge and the confidence in that knowledge is high, decisions are described as well calibrated; but poor correspondence implies miscalibrated decisions. Since one concern of the field of knowledge management is the best use of knowledge for decision-making purposes, this topic is relevant.

Knowledge management processes, knowledge worker satisfaction, and organizational performance

2019 ◽  
Vol 72 (1) ◽  
pp. 112-129 ◽  
Author(s):  
Umar Farooq Sahibzada ◽  
Jianfeng Cai ◽  
Khawaja Fawad Latif ◽  
Hassam Farooq Sahibzada
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Qualitative Comparative Analysis ◽  
Knowledge Worker ◽  
Content Type ◽  
Symmetric Methods ◽  
Knowledge Based ◽  
Management Processes ◽  
Worker Satisfaction ◽  
Relationship Of

Purpose Drawing on the knowledge-based view, the purpose of this paper is to investigate the interrelationship between Knowledge Management (KM) processes, Knowledge Worker Satisfaction (KWS) and Organizational Performance (OP). Additionally, the study further seeks to identify the combinations of KM processes and KWS dimensions that can lead to enhanced OP. Design/methodology/approach Data were collected from 248 academics and administration employees of Higher Education Institutions (HEIs). The relationships were tested using SmartPLS 3.2.7. The study also employed fuzzy set Qualitative Comparative Analysis (fsQCA) for examining configurational paths. Findings The results of the study revealed that KM processes significantly affect KWS and KWS enhances OP in HEIs. Based on fsQCA, the results revealed multiple configurational paths to improved OP. Originality/value There is significant lack of research that ascertains the inter-relationship between KM processes, KWS, and OP. This is one of the initial studies that examines the relationship of KM processes, KWS, and OP in HEI’s. From a methodological perspective, the study contributes by combining symmetric and asymmetric statistical tools in KM literature. fsQCA helps to understand the interactions that might not be immediately obvious through traditional symmetric methods.

scholarly journals EXPERIÊNCIA NA CAPACITAÇÃO DE GESTORES PÚBLICOS EM SISTEMAS DE INFORMAÇÃO GEOGRÁFICA

2018 ◽  
Vol 9 (3) ◽  
pp. 157
Author(s):  
Tatiana Camargo Gontscharow ◽  
Sâmia Momesso Marques ◽  
César Gustavo Rocha Lima ◽  
Jose Augusto Lollo
Keyword(s):  
Decision Making ◽  
Information Systems ◽  
Public Management ◽  
Geographical Information Systems ◽  
Geographic Information ◽  
Geographical Information ◽  
Administrative Databases ◽  
Public Managers ◽  
Toma De Decisiones ◽  
Sistemas De Informacion

O meio ambiente e todos os aspectos relacionados ao seu uso, conservação e proteção estão sendo cada vez mais objeto de discussão. Para que a gestão pública obtenha bons resultados na proteção de recursos naturais, é fundamental o uso de tecnologias associadas à administração. Os Sistemas de Informações Geográficas (SIGs) possibilitam integrar bases de dados administrativos de municípios a bases cartográficas, permitindo maior agilidade na tomada de decisões a preservação de recursos. As múltiplas análises passíveis de execução em um SIG levam, em conjunto, a melhor gestão de uma grande massa de dados. Com tal visão, foi desenvolvido o projeto de extensão “SIG e Gestão Pública: Interação Universidade-Administração” do qual foram apresentadas aqui algumas experiências vivenciadas durante seu período de execução (2016-2017). Os objetivos do projeto foram: capacitar gestores públicos (prioritariamente), estudantes universitários e população em geral quanto à aplicação do SIG (SPRING); promover a troca de experiências das diferentes aplicações do Software na administração pública; assessorar gestores públicos na tomada de decisões, e incentivar a disponibilização de dados e resultados técnicos para novos estudos. As atividades presenciais foram realizadas nas dependências do Campus Central da UNESP de Ilha Solteira/SP e incluíram workshops e exercícios práticos com SIG. Merecem destaque a assiduidade e a avaliação final positiva dos participantes (em 2016 e 2017), as iniciativas de trocas de experiências entre eles, e a busca por novas soluções de obtenção e tratamento de dados e seu compartilhamento. As trocas de experiências e a busca por novas soluções foram as razões de maior interação entre os cursistas, e entre eles e a equipe que desenvolveu o curso. Palavras-chave: Gestão Pública, Meio Ambiente, Sistema de Informação Geográfica (SIG) Content shared under Creative Commons Attribution 4.0 Licence CC-BY Experience in the training of public managers in geographical information systems   Abstract: The environment and all aspects related to its use, conservation and protection are increasingly being the subject of discussion. To achieve good results in public management of natural resources, the use of technologies associated with the administration is essential. Geographic Information Systems (GIS) make it possible to integrate administrative databases of municipalities to cartographic databases, allowing greater flexibility in decision-making resource conservation. The multiple analyzes that can be executed in a GIS lead, together, the best management for a large amount of data. With this in mind, was developed the extension project "GIS and Public Management: University-Administration Interaction", which are presented here some experiences during its execution period (2016-2017). The objectives of the project were: to train public managers (primarily), University's students and the average population about the application of GIS (SPRING); to promote the exchange of experiences of different applications of the Software in the public administration; advise public managers on decision making and encourage the provision of data and technical results for further studies. The classroom activities were held on the premises of the UNESP Campus at Ilha Solteira - SP and included workshops and practical exercises with GIS. It is worth noting the assiduity and the positive final evaluation of all participants (in 2016 and 2017), the will to exchange experiences and the search for new ways of data acquisition and processing solutions, as well as sharing it. The experience exchange and the search for new solutions were the most critical factors in the interaction between the students and the team that developed the course. Keywords: Public Management, Environment, Geographic Information System (GIS).   Experiencia en la capacitación de administradores públicos en sistemas de información geográfica   Resumen: El medio ambiente y todo el aspecto relacionado a su uso, conservación y protección son temas actuales y objetos de discusión. Para que la gestión pública obtenga buenos resultados en la protección de los recursos naturales, es fundamental el uso de tecnologías asociadas a la administración. Los Sistemas de Información Geográfica (SIGs) posibilitan integrar las bases de datos administrativas de las ciudades con sus bases cartográficas, permitiendo mayor agilidad en la toma de decisiones en lo que se refiere a la preservación de los recursos naturales. Los múltiples análisis que se ejecuta en un SIG llevan en consideración, en conjunto, la mejor gestión de una gran cantidad de datos. Con tal visión se desarrolló el proyecto de extensión "SIG y Gestión Pública: Interacción Universidad-Administración" del cual aquí se presentan algunas de las experiencias ocurridas durante su período de ejecución (2016-2017). Los objetivos del proyecto fueron: capacitar gestores públicos (prioritariamente), estudiantes universitarios y población en general en cuanto a la aplicación del SIG (SPRING); estimular el intercambio de experiencias de las diferentes aplicaciones del Software en la administración pública; asesorar a los gestores públicos en la toma de decisiones, y alentar la disponibilidad de datos y resultados técnicos para nuevos estudios. Las actividades presenciales se realizaron en el Campus Central de la UNESP de Ilha Solteira/SP e incluyeron talleres y ejercicios prácticos con SIG. Se destaca la asiduidad y la evaluación final positiva de los participantes (en 2016 y 2017), las iniciativas de intercambio de experiencias entre ellos, y la búsqueda de nuevas soluciones para la obtención, tratamiento y difusión de los datos. Los intercambios de experiencias y la búsqueda de nuevas soluciones fueron las razones de mayor interacción entre los participantes y, entre ellos y el equipo que desarrolló el curso. Palabras-clave: Gestión Pública, Medio Ambiente, Sistema de Información Geográfica (SIG).

A Case Study of a Data Warehouse in the Finnish Police

2011 ◽  
pp. 183-191 ◽  
Author(s):  
Arla Juntunen
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Public Management ◽  
Added Value ◽  
Public Value ◽  
Public Authorities ◽  
The Public ◽  
Public Sector Managers ◽  
The Government ◽  
High Level

The high level objectives of public authorities are to create value at minimal cost, and achieve ongoing support and commitment from its funding authority. Similar to the private sector, today’s government agencies face a rapidly changing operating environment and many challenges. Where public organizations differ is that they need to manage this environment while answering to demands for increased service, reduced costs, fewer resources and at the same time increased efficiency and accountability. Public organization must cope with changing expectations of multiple contact groups, emerging regulation, changes in politics, decentralization of organization, and centralization of certain functions providing similar services, and growing demand for better accountability. The aim of public management is to create public value. Public sector managers create value through their organization’s performance and demonstrated accomplishments. The public value is difficult to define: it is something that exists within each community. It is created and affected by the citizens, businesses and organizations of that community (cf. also Moore, 1995). This increased interest to questions of value is partly due to the adoption of values and value-related concepts taken from business, like value creation and added value. It is argued that the public sector adopts business-like techniques to increase efficiency (Khademian, 1995; cf. Turban et al. 2007; Chen et al. 2005). In addition, there is a growing concern to the non-tangible, political, and ethical aspects of the public sector governance and actions (See Berg, 2001) Decision making that turns the resources in to public value is a daily challenge in the government (Khademian, 1999; Flynn, 2007) and not only because of the social or political factors. Most of decision problems are no longer well-structured problems that are easy to be solved by experience. Even problems that used to be fairly simple to define and solve are now much more complex because of the globalization of the economy, and rapid pace of changes in the technology and political and social environment. Therefore, modern decision makers often need to integrate quickly and reliably knowledge from different areas of data sources to use it in their decision making process. Moreover, the tools and applications developed for knowledge representations in key application areas are extremely diversified, therefore knowledge and data modeling and integration is important (See also the decision support systems (DSS) modeling methods and paradigms: Ruan et al., 2001; Carlsson & Fuller, 2002; Fink, 2002; Makowski & Wierzbicki, 2003). The application s of real-world problems and the abundance of different software tools allow to integrate several methods, specifications and analysis and to apply them to new, arising, complex problems.

Knowledge management ecological approach: a cross-discipline case study

2017 ◽  
Vol 21 (4) ◽  
pp. 839-856 ◽  
Author(s):  
Lee Cheng ◽  
Samuel Leong
Keyword(s):  
Knowledge Management ◽  
Music Education ◽  
Interdisciplinary Research ◽  
Structured Interviews ◽  
Content Type ◽  
Management Processes ◽  
Viable Solution ◽  
Software Business ◽  
Use Of Knowledge

Purpose The growing needs of interdisciplinary research have been hindered by implementation difficulties because of factors such as the availability and distribution of related knowledge. Knowledge management could be a viable solution to address the problems of interdisciplinary research and further its synergic effect by optimizing the use of knowledge across different disciplines. A knowledge management ecological (KME) approach that facilitates the study of knowledge management in discourses between different disciplines was proposed and applied in a case study within an interdisciplinary environment comprising three disciplines: software development, software business and music education. Design/methodology/approach Semi-structured interviews were conducted with three groups of key informants to examine the knowledge management processes within the environment. Findings The findings reveal the details of knowledge management activities in each of the three disciplines, but the lack of collaboration between them limits the opportunity for a synergistic effect to benefit the cross-discipline environment. Originality/value This study shows how the KME approach can be used to deepen the interdisciplinary understanding of knowledge management within and between different disciplines.

Assessing impediments to NPM change

2015 ◽  
Vol 28 (2) ◽  
pp. 263-270 ◽  
Author(s):  
Peter Steane ◽  
Yvon Dufour ◽  
Donald Gates
Keyword(s):  
Decision Making ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Disruptive Innovation ◽  
Wicked Problem ◽  
Content Type ◽  
Public Managers ◽  
Main Work ◽  
New Public

Purpose – When new public management (NPM) emerged in the mid-1980s, most governments such as New Zealand, Australia and Canada embraced it as a better way to provide public services. A more recent assessment of NPM would conclude that its appeal has faded. The purpose of this paper is to assess the serious impediments to NPM-inspired change. Design/methodology/approach – The literature is diffuse, and therefore its insights have been limited by the lack of synthesis. In this paper the authors set out to synthesize the main work already available. Findings – Change, such as breaking up large public sector hierarchies, or developing internal market-like competition and contracting out public services is indeed disruptive. Such change cannot be achieved without shifting decision-making processes, disrupting existing roles and working relationships and leaving some confusion and uncertainty among staff. Many of the changes feature numerous levels of ill-defined processes, ongoing multi-layered and complex decision making, and no easily agreed or clear path to resolution. Originality/value – The terms “wicked problem” and “disruptive innovation” are increasingly familiar to public managers and policy makers. This paper argues that managing NPM-style change represented yet another wicked problem in managing public organizations. The authors set out to synthesize the main work available, and in so doing, frame the various attributes of NPM-inspired change – five basic parts, five types of uncertainty and five fragmenting forces. The conceptual framework suggests hypotheses as the basis for further research.

scholarly journals E-government in local governments’ websites

2021 ◽  
Vol 20 ◽  
pp. e3160
Author(s):  
Fabrício Neves ◽  
Polyana Silva
Keyword(s):  
Technology Use ◽  
Local Governments ◽  
Public Management ◽  
User Interaction ◽  
Organizational Level ◽  
Structured Interviews ◽  
Government Communication ◽  
Public Managers ◽  
The Government ◽  
Internal Procedures

The literature perceives governments’ websites as an effective tool for increasing information delivery, user interaction, and the government services’ supply, being the most visible aspects of citizens concerning public management. However, the interaction of citizens with governments is still unclear. The practical implications of conducting e-government, capable of expanding this relationship, are still invisible. This study aims to provide an understanding of how governments’ websites are used as an e-government tool in local governments, highlighting how e-government concepts have been empirically employed. The study takes a qualitative approach, examining five municipalities in a microregion in the Brazilian state of Bahia. We gathered the data using a triangulation process that included semi-structured interviews, analysis of the websites, and opinion questionnaires to the citizens. Our research shows that governments lack compelling actions and coordinated internal procedures, resulting in a gap between practice and digital governance policies, resulting in low citizens' participation, and unfamiliarity with government communication channels. The study contributes to the e-government literature by offering further insight into how people and organizations influence technology use, providing elements that can guide motivated public managers to increase relationships and communication with society. We highlight the need to investigate the phenomenon of digital transformation in governments at the organizational level.

Sign in / Sign up

Export Citation Format

Share Document