scholarly journals Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management

2021 ◽  
Vol 25 (2) ◽  
Author(s):  
Claudia Melati ◽  
Raquel Janissek-Muniz ◽  
Carla Maria Marques Curado
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Public Management ◽  
Qualitative Comparative Analysis ◽  
Decision Quality ◽  
Public Managers ◽  
Analysis Technique ◽  
The Government ◽  
Use Of Knowledge

ABSTRACT Context: in recent years, studies have sought to analyze how intelligence and knowledge management processes are understood and applied in the context of public management, environments in which processes appear as a point to be explored to enhance decision-making quality. Objective: to analyze how public managers apply intelligence and knowledge management aiming at a higher decision quality. Method: based on a defined and validated research protocol, interviews were conducted with seventeen public managers in southern Brazil. For the analysis, the qualitative comparative analysis technique using fuzzy sets was applied. Results: the results suggest the importance of effective data, information, and knowledge management for the decision-making quality of public managers, demonstrating that the absence of decision-making quality is directly related to the absence or little use of knowledge management and intelligence elements in the public management. Conclusion: in addition to analyzing conditions and proposing ways to lead to greater quality in decision making by public managers, it was possible to contribute to the theme of knowledge management and intelligence in public management, as well as to benefit the government with paths to be consolidated and better explored.

scholarly journals Qualidade Decisória dos Gestores Públicos: Contribuições da Inteligência e Gestão do Conhecimento

2021 ◽  
Vol 25 (2) ◽  
Author(s):  
Claudia Melati ◽  
Raquel Janissek-Muniz ◽  
Carla Maria Marques Curado
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Public Management ◽  
Qualitative Comparative Analysis ◽  
Decision Quality ◽  
Public Managers ◽  
Management Processes ◽  
Analysis Technique ◽  
The Government ◽  
Use Of Knowledge

ABSTRACT Context: in recent years, studies have sought to analyze how intelligence and knowledge management processes are understood and applied in the context of public management, environments in which processes appear as a point to be explored to enhance decision-making quality. Objective: to analyze how public managers apply intelligence and knowledge management aiming at a higher decision quality. Method: based on a defined and validated research protocol, interviews were conducted with seventeen public managers in southern Brazil. For the analysis, the qualitative comparative analysis technique using fuzzy sets was applied. Results: the results suggest the importance of effective data, information, and knowledge management for the decision-making quality of public managers, demonstrating that the absence of decision-making quality is directly related to the absence or little use of knowledge management and intelligence elements in the public management. Conclusion: in addition to analyzing conditions and proposing ways to lead to greater quality in decision making by public managers, it was possible to contribute to the theme of knowledge management and intelligence in public management, as well as to benefit the government with paths to be consolidated and better explored.

The Impact of Conflict- Generating Techniques on Student Reactions and Decision Quality

1995 ◽  
Vol 58 (4) ◽  
pp. 39-45
Author(s):  
Granger Macy ◽  
Joan C. Neal
Keyword(s):  
Decision Making ◽  
Business Students ◽  
Decision Quality ◽  
Structured Decision Making ◽  
Constructive Conflict ◽  
Significant Difference ◽  
Student Reactions ◽  
Graduate Business Students ◽  
The Impact

This study examined the effectiveness of conflict-generating decision-making techniques in the college classroom. Utiliz ing constructive conflict in classroom exercises may affect decision-making quality and student reactions. This study of undergraduate and graduate business students found significant difference in both the quality of the decisions and in student reactions to the techniques. The findings and discussion indicate the potential for appropriate use of structured decision-making techniques in the classroom.

Knowledge Calibration

2011 ◽  
pp. 311-316 ◽  
Author(s):  
Ronald E. Goldsmith ◽  
Kishore Gopalakrishna Pillai
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Important Concept ◽  
Management Knowledge ◽  
Use Of Knowledge ◽  
Knowledge Calibration

The purpose of this article is to describe the concept of knowledge calibration within the context of knowledge management. Knowledge calibration is a concept borrowed from the psychology of decision making. It refers to the correspondence between knowledge accuracy and the confidence with which knowledge is held. Calibration is a potentially important concept for knowledge management because it describes one of the subtle errors that can lead to poor decisions. Where the correspondence between the accuracy of one’s knowledge and the confidence in that knowledge is high, decisions are described as well calibrated; but poor correspondence implies miscalibrated decisions. Since one concern of the field of knowledge management is the best use of knowledge for decision-making purposes, this topic is relevant.

A SURVEY OF CASE STUDIES OF THE USE OF KNOWLEDGE MANAGEMENT IN SOFTWARE ENGINEERING

2002 ◽  
Vol 12 (04) ◽  
pp. 391-414 ◽  
Author(s):  
TORGEIR DINGSØYR ◽  
REIDAR CONRADI
Keyword(s):  
Knowledge Management ◽  
Case Studies ◽  
Production Costs ◽  
Work Situation ◽  
Software Developers ◽  
Software Production ◽  
Develop Software ◽  
Management Approaches ◽  
Use Of Knowledge

This article examines the literature on case studies of knowledge management systems in use in organisations that develop software. We investigate knowledge management approaches in eight case studies, and what the reported benefits are. Surprisingly, very few organisations claim to have lowered software production costs or increased the quality of the software. But many claim to have improved the work situation for software developers and managers.

scholarly journals EXPERIÊNCIA NA CAPACITAÇÃO DE GESTORES PÚBLICOS EM SISTEMAS DE INFORMAÇÃO GEOGRÁFICA

2018 ◽  
Vol 9 (3) ◽  
pp. 157
Author(s):  
Tatiana Camargo Gontscharow ◽  
Sâmia Momesso Marques ◽  
César Gustavo Rocha Lima ◽  
Jose Augusto Lollo
Keyword(s):  
Decision Making ◽  
Information Systems ◽  
Public Management ◽  
Geographical Information Systems ◽  
Geographic Information ◽  
Geographical Information ◽  
Administrative Databases ◽  
Public Managers ◽  
Toma De Decisiones ◽  
Sistemas De Informacion

O meio ambiente e todos os aspectos relacionados ao seu uso, conservação e proteção estão sendo cada vez mais objeto de discussão. Para que a gestão pública obtenha bons resultados na proteção de recursos naturais, é fundamental o uso de tecnologias associadas à administração. Os Sistemas de Informações Geográficas (SIGs) possibilitam integrar bases de dados administrativos de municípios a bases cartográficas, permitindo maior agilidade na tomada de decisões a preservação de recursos. As múltiplas análises passíveis de execução em um SIG levam, em conjunto, a melhor gestão de uma grande massa de dados. Com tal visão, foi desenvolvido o projeto de extensão “SIG e Gestão Pública: Interação Universidade-Administração” do qual foram apresentadas aqui algumas experiências vivenciadas durante seu período de execução (2016-2017). Os objetivos do projeto foram: capacitar gestores públicos (prioritariamente), estudantes universitários e população em geral quanto à aplicação do SIG (SPRING); promover a troca de experiências das diferentes aplicações do Software na administração pública; assessorar gestores públicos na tomada de decisões, e incentivar a disponibilização de dados e resultados técnicos para novos estudos. As atividades presenciais foram realizadas nas dependências do Campus Central da UNESP de Ilha Solteira/SP e incluíram workshops e exercícios práticos com SIG. Merecem destaque a assiduidade e a avaliação final positiva dos participantes (em 2016 e 2017), as iniciativas de trocas de experiências entre eles, e a busca por novas soluções de obtenção e tratamento de dados e seu compartilhamento. As trocas de experiências e a busca por novas soluções foram as razões de maior interação entre os cursistas, e entre eles e a equipe que desenvolveu o curso. Palavras-chave: Gestão Pública, Meio Ambiente, Sistema de Informação Geográfica (SIG) Content shared under Creative Commons Attribution 4.0 Licence CC-BY Experience in the training of public managers in geographical information systems   Abstract: The environment and all aspects related to its use, conservation and protection are increasingly being the subject of discussion. To achieve good results in public management of natural resources, the use of technologies associated with the administration is essential. Geographic Information Systems (GIS) make it possible to integrate administrative databases of municipalities to cartographic databases, allowing greater flexibility in decision-making resource conservation. The multiple analyzes that can be executed in a GIS lead, together, the best management for a large amount of data. With this in mind, was developed the extension project "GIS and Public Management: University-Administration Interaction", which are presented here some experiences during its execution period (2016-2017). The objectives of the project were: to train public managers (primarily), University's students and the average population about the application of GIS (SPRING); to promote the exchange of experiences of different applications of the Software in the public administration; advise public managers on decision making and encourage the provision of data and technical results for further studies. The classroom activities were held on the premises of the UNESP Campus at Ilha Solteira - SP and included workshops and practical exercises with GIS. It is worth noting the assiduity and the positive final evaluation of all participants (in 2016 and 2017), the will to exchange experiences and the search for new ways of data acquisition and processing solutions, as well as sharing it. The experience exchange and the search for new solutions were the most critical factors in the interaction between the students and the team that developed the course. Keywords: Public Management, Environment, Geographic Information System (GIS).   Experiencia en la capacitación de administradores públicos en sistemas de información geográfica   Resumen: El medio ambiente y todo el aspecto relacionado a su uso, conservación y protección son temas actuales y objetos de discusión. Para que la gestión pública obtenga buenos resultados en la protección de los recursos naturales, es fundamental el uso de tecnologías asociadas a la administración. Los Sistemas de Información Geográfica (SIGs) posibilitan integrar las bases de datos administrativas de las ciudades con sus bases cartográficas, permitiendo mayor agilidad en la toma de decisiones en lo que se refiere a la preservación de los recursos naturales. Los múltiples análisis que se ejecuta en un SIG llevan en consideración, en conjunto, la mejor gestión de una gran cantidad de datos. Con tal visión se desarrolló el proyecto de extensión "SIG y Gestión Pública: Interacción Universidad-Administración" del cual aquí se presentan algunas de las experiencias ocurridas durante su período de ejecución (2016-2017). Los objetivos del proyecto fueron: capacitar gestores públicos (prioritariamente), estudiantes universitarios y población en general en cuanto a la aplicación del SIG (SPRING); estimular el intercambio de experiencias de las diferentes aplicaciones del Software en la administración pública; asesorar a los gestores públicos en la toma de decisiones, y alentar la disponibilidad de datos y resultados técnicos para nuevos estudios. Las actividades presenciales se realizaron en el Campus Central de la UNESP de Ilha Solteira/SP e incluyeron talleres y ejercicios prácticos con SIG. Se destaca la asiduidad y la evaluación final positiva de los participantes (en 2016 y 2017), las iniciativas de intercambio de experiencias entre ellos, y la búsqueda de nuevas soluciones para la obtención, tratamiento y difusión de los datos. Los intercambios de experiencias y la búsqueda de nuevas soluciones fueron las razones de mayor interacción entre los participantes y, entre ellos y el equipo que desarrolló el curso. Palabras-clave: Gestión Pública, Medio Ambiente, Sistema de Información Geográfica (SIG).

scholarly journals Put your money where your mouth is - participatory budgeting in Romanian cities

2020 ◽  
Vol 338 ◽  
pp. 303-312
Author(s):  
Nicolae Urs
Keyword(s):  
Local Governments ◽  
Public Management ◽  
New Public Management ◽  
Participatory Budgeting ◽  
Public Servants ◽  
Digital Era ◽  
New Public ◽  
Policy Making Process ◽  
The Government

Almost 40 years ago, New Public Management theorists reserved an increasingly important role for citizens and civil society in the policy making process. This trend continued afterwards with proponents of Digital Era Governance or New Public Service theories. But without the opportunity of taking decisions on how to spend at least some parts of the government money, the influence of citizens and NGOs is fairly limited. Local governments, as the institutions closer to the needs and wishes of the communities, have gradually taken note of the increasing clamor for more power and transparency. Participatory budgeting processes have sprung up all over the world in the last years. Romania is no exception; a number of cities have implemented platforms that allow their citizens to propose and vote on projects to improve the quality of life in their communities. Our research will try to ascertain the level of success such initiatives have in Romania, a country with a generally low level of civic engagement. For this, we will use questionnaires and interviews with public servants in charge of these platforms.

scholarly journals The Analysis Knowledge Management System Of Electronic Government South Tangerang Based On Usability Evaluation Using SUMI (Software Usability Measurement Inventory)

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Thoyyibah T ◽  
Asep Taufik Muharram
Keyword(s):  
Knowledge Management ◽  
User Satisfaction ◽  
Management System ◽  
Usability Evaluation ◽  
Knowledge Management System ◽  
Electronic Government ◽  
Software Usability ◽  
The Government ◽  
System Life

E-Government performance in the application of quality management information communication technology is very necessary. A website-based system is also used to improve the quality of services and community participation in development. The context that becomes the material that needs to be examined is public service, the quality of websites managed by the government and user satisfaction so that there is a two-way interaction between the government and the community. The purpose of this study consisted of three stages which were first to determine the role of E-government by utilizing technology to support the development of a reliable information system in South Tangerang Regency. The second is to find out the extent to which the system is used in South Tangerang E-government through Usability Evaluation using SUMI (Software Usability Measurement Inventory). The method used in this study is a method adopted from the Knowledge Management System Life Cycle. The stages of the method are Evaluate Existing Infrastructure, Form The KM Team, Knowledge Capture, Implement the KM system. The results of this study are in the form of usability values on the E-Government website of South Tangerang and usability testing which becomes a benchmark for the success of a system with score scores for 85 effectiveness categories, 81.5

A Case Study of a Data Warehouse in the Finnish Police

2011 ◽  
pp. 183-191 ◽  
Author(s):  
Arla Juntunen
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Public Management ◽  
Added Value ◽  
Public Value ◽  
Public Authorities ◽  
The Public ◽  
Public Sector Managers ◽  
The Government ◽  
High Level

The high level objectives of public authorities are to create value at minimal cost, and achieve ongoing support and commitment from its funding authority. Similar to the private sector, today’s government agencies face a rapidly changing operating environment and many challenges. Where public organizations differ is that they need to manage this environment while answering to demands for increased service, reduced costs, fewer resources and at the same time increased efficiency and accountability. Public organization must cope with changing expectations of multiple contact groups, emerging regulation, changes in politics, decentralization of organization, and centralization of certain functions providing similar services, and growing demand for better accountability. The aim of public management is to create public value. Public sector managers create value through their organization’s performance and demonstrated accomplishments. The public value is difficult to define: it is something that exists within each community. It is created and affected by the citizens, businesses and organizations of that community (cf. also Moore, 1995). This increased interest to questions of value is partly due to the adoption of values and value-related concepts taken from business, like value creation and added value. It is argued that the public sector adopts business-like techniques to increase efficiency (Khademian, 1995; cf. Turban et al. 2007; Chen et al. 2005). In addition, there is a growing concern to the non-tangible, political, and ethical aspects of the public sector governance and actions (See Berg, 2001) Decision making that turns the resources in to public value is a daily challenge in the government (Khademian, 1999; Flynn, 2007) and not only because of the social or political factors. Most of decision problems are no longer well-structured problems that are easy to be solved by experience. Even problems that used to be fairly simple to define and solve are now much more complex because of the globalization of the economy, and rapid pace of changes in the technology and political and social environment. Therefore, modern decision makers often need to integrate quickly and reliably knowledge from different areas of data sources to use it in their decision making process. Moreover, the tools and applications developed for knowledge representations in key application areas are extremely diversified, therefore knowledge and data modeling and integration is important (See also the decision support systems (DSS) modeling methods and paradigms: Ruan et al., 2001; Carlsson & Fuller, 2002; Fink, 2002; Makowski & Wierzbicki, 2003). The application s of real-world problems and the abundance of different software tools allow to integrate several methods, specifications and analysis and to apply them to new, arising, complex problems.

A Mashup Application to Support Complex Decision Making for Retail Consumers

2012 ◽  
pp. 277-294 ◽  
Author(s):  
Steven Walczak ◽  
Deborah L. Kellogg ◽  
Dawn G. Gregg
Keyword(s):  
Decision Making ◽  
Information Overload ◽  
Decision Quality ◽  
Online Tools ◽  
Decision Making Processes ◽  
Complex Decision Making ◽  
Complex Decision ◽  
Time Required ◽  
Decision Complexity

Purchase processes often require complex decision making and consumers frequently use Web information sources to support these decisions. However, increasing amounts of information can make finding appropriate information problematic. This information overload, coupled with decision complexity, can increase time required to make a decision and reduce decision quality. This creates a need for tools that support these decision-making processes. Online tools that bring together data and partial solutions are one option to improve decision making in complex, multi-criteria environments. An experiment using a prototype mashup application indicates that these types of applications may significantly decrease time spent and improve overall quality of complex retail decisions.

Sociotechnical Aspects of Policy Simulation

2014 ◽  
pp. 113-128 ◽  
Author(s):  
Egils Ginters ◽  
Artis Aizstrauts ◽  
Rosa Maria Aguilar Chinea
Keyword(s):  
Decision Making ◽  
System Development ◽  
Systems Design ◽  
Policy Decision ◽  
Decision Quality ◽  
Political Decision ◽  
Sociotechnical System ◽  
Sociotechnical Systems Design ◽  
Goal System

Political decision-making is implemented in the framework of a classic sociotechnical system where respect has to be shown for both technical and social aspects. The development of suitable support tools for the previously mentioned requirements is rather complicated because a fundamentally important factor is product functionality and algorithm conformity to objective requirements (e.g. political decision quality assurance). Traditional design methods mainly focus on the quality of the system design process. They do ensure the quality of the decision-making process but not the decision quality itself. The inclusion of simulation in the system development process permits face validation for the decision-making algorithms of the goal system. This substantially improves acceptance and sustainability indices for the developed political decisions support system. The chapter deals with sociotechnical systems design peculiarities, emphasizing the role of simulation and social factors in the designing of policy decision-making support systems.

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