SECONDARY SCHOOL STUDENTS' TYPES OF THINKING IN LEARNING MATHEMATICS

2018 ◽  
Vol 2 ◽  
pp. 405
Author(s):  
Austra Reihenova
Keyword(s):  
Work Experience ◽  
School Students ◽  
Case Study Analysis ◽  
Open Questions ◽  
Initial Stage ◽  
Learning Mathematics ◽  
Primary Documents ◽  
Study Process

In this article author discusses different patterns of learners’ thinking learning mathematics. The main topic of this article is related to the different perceptions of each pupil, the ability to analyze and draw conclusions, therefore, the author proposes to change the organization of the study process and divide pupils into two groups, which will provide opportunities to acquire knowledge for each type of thinking in separate groups and at the appropriate pace and level. The aim of the article is to analyze the results of mathematical learning using different types of thinking and strategies. Student inspections, which were used as primary documents and questionnaires with open questions, were used to collect the data. The analysis of documents and the author's long-term work experience form the study. In the initial stage of the study, a case study analysis method was used for data processing.

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

2021 ◽  
pp. 109467052199756
Author(s):  
Bryan Hochstein ◽  
Nawar N. Chaker ◽  
Deva Rangarajan ◽  
Duane Nagel ◽  
Nathaniel N. Hartmann
Keyword(s):  
Value Creation ◽  
Functional Role ◽  
Service Firms ◽  
Study Analysis ◽  
Case Study Analysis ◽  
Multilevel Perspective ◽  
Business To Business ◽  
Depth Interviews

An increasing number of business-to-business (B2B) service firms have transitioned to recurring revenue-based solutions. These subscription B2B solutions are becoming increasingly common, yet offer challenges for long-term renewal if value is not consistently realized by the customer. To address this concern, customer success (CS) management has emerged. CS management is based on regular proactive action taken by the seller to (a) educate, prepare, and engage customers for value co-creation; (b) demonstrate the value delivered by the solution; and (c) provide a channel for advocacy on behalf of customers within the service-providing firm. Our findings highlight the under-researched topic of CS in B2B settings. Specifically, we propose the CS function and role as a structural alternative to within-person (i.e., cross-functional) ambidexterity and emphasize the ability of a CS focus by service firms to complement existing firm operations in value creation efforts. Our case study analysis provides a multilevel perspective (i.e., executive, functional role employees, and customers) via in-depth interviews that offer unique insights on “how parts of the service-sales system work together.” Overall, CS is growing as a practice that propagates value to the customer via ongoing success with solutions while improving service-firm renewal and growth of subscription business.

Iran: Adversaries and Nuclear Reversal

2020 ◽  
pp. 152-179
Author(s):  
Rupal N. Mehta
Keyword(s):  
The United States ◽  
International Community ◽  
Window Of Opportunity ◽  
Study Analysis ◽  
Nuclear Program ◽  
Case Study Analysis ◽  
Comprehensive Plan

This chapter presents an in-depth case study analysis of the Iranian nuclear program from its inception to the country’s ultimate decision to renounce its nuclear ambitions in 2015. The chapter begins by examining the trajectory of the Iranian nuclear program and some of the initial attempts by the international community to persuade Iran to end it. Using archival and interview-based data, this analysis demonstrates the powerful role of inducements offered by the United States and other members of the international community, in conjunction with the election of President Rouhani, that provided a window of opportunity that ultimately led to the Joint Comprehensive Plan of Action (JCPOA). The chapter concludes with an update about the long-term viability of the Iran deal.

From business process management to customer process management

2015 ◽  
Vol 21 (2) ◽  
pp. 250-266 ◽  
Author(s):  
Peter Trkman ◽  
Willem Mertens ◽  
Stijn Viaene ◽  
Paul Gemmel
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Customer Orientation ◽  
Long Term Effects ◽  
Content Type ◽  
Case Study Analysis ◽  
Customer Centricity

Purpose – The purpose of this paper is to argue that in order to achieve customer centricity through business process management (BPM), companies have to obtain the profound understanding of customers’ processes and when necessary change not only the interactions with but also the processes of their customers. A method is presented that allows doing this in a systematic manner. Design/methodology/approach – A case study of a large multinational company was conducted. Several different sources and methods were used, including document analysis, interviews and a qualitative analysis of responses to open-ended questions. Data were gathered at three points in time: before, during and after the implementation of the presented approach. Findings – The method that was successfully employed by the case organisation consisted of combining BPM with service blueprinting, and of extending these efforts by integrating the customers’ internal processes into the scope of improvement. Research limitations/implications – The paper does not thoroughly evaluate the long-term effects of the proposed approach. Some results of the case study analysis had to be excluded from this paper due to reasons of confidentiality. Practical implications – The paper presents an approach for organisations to not only understand the needs of their customers but also the way in which their product is used in customers’ processes. In this way BPM can be implemented in a truly customer-oriented way. Originality/value – This paper extends previous work by presenting one way in which BPM can follow up on its promise of increasing an organisations customer orientation. While servitisation has received a lot of attention in various disciplines, its application within BPM research and practice has been scarce.

INTEGRATED LEARNING IN THE MATHEMATICS AND NATURAL SCIENCES LEARNING PROCESS IN HIGH SCHOOL

2019 ◽  
Vol 2 ◽  
pp. 445
Author(s):  
Austra Reihenova
Keyword(s):  
Secondary School ◽  
Problem Situations ◽  
Integration Approach ◽  
Open Questions ◽  
Learning Mathematics ◽  
The Subject ◽  
Analyse Data ◽  
Research Students ◽  
Mathematics And Physics

The article discusses the integrated process of learning mathematics at secondary school. The content of teaching mathematics must be arranged in such a way that the student develops an overall understanding of the world. The aim of the article is to emphasize the depth of comprehension of the content of the subject of the student’s interest, because based on the understanding of the content of the subject, new knowledge will be integrated and new skills will be developed that the student will be able to transfer to other subjects by solving problem situations. The topicality of the article is related to the integration approach, that the main focus is not to focus on the content of the subjects of mathematics and physics, but on the scientific processes that unite the contents of these subjects. Theoretical basis of the research is the system theory, which is based on the approach of learning cognition and constructivism. In the research, students' complex tests and questionnaires with open questions were used for data acquisition. The article uses a case study design to analyse data. 

scholarly journals Public Issue of Bank Bonds Case Study of Bank Pocztowy S.A.

e-Finanse ◽  
2017 ◽  
Vol 13 (1) ◽  
pp. 35-46
Author(s):  
Kamil Gemra
Keyword(s):  
Individual Investors ◽  
Public Issue ◽  
Case Study Analysis ◽  
The Public ◽  
Open Questions ◽  
Private Banks ◽  
Bond Issues ◽  
Research Show

AbstractThis article concerns the financing of banking in Poland through public bond issues addressed to individual investors. It is a case study of Bank Pocztowy, which, as one of three banks in Poland, decided to raise capital through the public issue of bonds, the buyers of which were to be individual investors. This article uses the research methodology of case study analysis. In addition, a questionnaire with open questions was used. The purpose of the article is to examine the role of bonds in the public issue process in the financing of private banks in Poland. The results of the research show that it is possible to say that individual investors are interested in diversifying their savings by acquiring bank bonds.

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