scholarly journals Organizational Structure and Public Service Satisfaction in Yogyakarta City

2013 ◽  
Vol 4 (2) ◽  
Author(s):  
Ulung Pribadi ◽  
Keyword(s):  
Organizational Structure ◽  
Public Service ◽  
Service Satisfaction ◽  
Yogyakarta City

scholarly journals Public Service Satisfaction on Hajj-Related Services in Indonesia: Demographic Analysis

Al-Muzara ah ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 99-107
Author(s):  
Reza Fathurrahman ◽  
Zaenal Abidin ◽  
Anisa Dwi Utami
Keyword(s):  
Public Service ◽  
Demographic Variables ◽  
Service Satisfaction ◽  
Primary Data ◽  
Access To Information ◽  
Government Responsibility ◽  
Public Officials ◽  
Related Services ◽  
The Public ◽  
Ease Of Access

Measurement of public service satisfaction with government services serves as a valuable reflecting point for public officials to improve the public service quality. Pilgrimage to Mecca and Medina in Saudi Arabia is considered as a national duty and government responsibility in countries with a significant number of Muslim citizens. This article analyzes primary data from the 2019 national public service satisfaction survey on hajj-related services within Indonesian territory collected by the Ministry of Religious Affairs to examine variation across demographic backgrounds. 1,491 respondents participated in the survey representing individual appraisals toward various services during departure and returning phases. The main focus of investigation are the six selected service dimensions, namely, 1) Individual capability, 2) Ease of access to information, 3) Service procedures, 4) Speed of service, 5) Facilities and infrastructure, and 6) Cost-related perception. The results of regression analysis support diverse roles of demographic variables in explaining variance in public service satisfaction feedback. The empirical findings suggest that people with a higher-level education are more likely to experience less satisfaction. Meanwhile, females are likely to perceive higher satisfaction with the provided services than the males.

scholarly journals Relationship between Public Service Satisfaction and Intention of Continuous Residence of Younger Generations in Rural Areas: The Case of Jeonbuk, Korea

Land ◽  
2021 ◽  
Vol 10 (11) ◽  
pp. 1203
Author(s):  
Kyung-Young Lee
Keyword(s):  
Public Service ◽  
Rural Areas ◽  
Local Governments ◽  
Online Survey ◽  
Population Decline ◽  
Policy Implications ◽  
Service Satisfaction ◽  
Economic Potential ◽  
Regional Economic ◽  
Positive Effects

This study examines the population decline of younger generations in rural areas, the factors that influence the intention of continuous residence, and how these influences differ based on regional economic potential. Previous studies on intention of continuous residence lack some discussion of the role of local governments. Therefore, satisfaction with public services provided by local governments was considered as a main factor. Specifically, this study analyzed the effect of public service satisfaction on intention of continuous residence and compared this influence according to regional economic potential. This study selected respondents aged between 25 and 49 years in Jeonbuk Province, Korea. Data were collected from 980 people through an online survey, and multistage stratified sampling based on the number of residents by district and resident ages was applied to the sample design. To test the hypothesis, the study conducted a moderating effect analysis using the categorical moderator reflected by regional economic potential. The empirical analysis shows that housing support and residential environment management of public service satisfaction had positive effects on intention of continuous residence. Housing support services in particular had a stronger influence. In addition, the effect of housing support on intention of continuous residence was further strengthened in regions with low economic potential. The results of this study provide policy implications for developing countries facing a population decline in rural areas due to regional disparities between urban and rural areas.

scholarly journals Social Class Identity, Public Service Satisfaction, and Happiness of Residents: The Mediating Role of Social Trust

2021 ◽  
Vol 12 ◽  
Author(s):  
Xiaogang Zhou ◽  
Shuilin Chen ◽  
Lu Chen ◽  
Liqing Li
Keyword(s):  
Social Class ◽  
Public Service ◽  
Public Services ◽  
Social Trust ◽  
General Social Survey ◽  
National Development ◽  
Service Satisfaction ◽  
Class Identity ◽  
Influence Coefficients ◽  
Agricultural Household

Happiness is the eternal pursuit of mankind and is also the ultimate goal of social governance and national development. Based on data from the Chinese General Social Survey, this study used a structural equation model to analyze the influence of social class identity and public service satisfaction on the happiness of residents. The effect of public service satisfaction and social trust between social class identity and residents’ happiness was tested using the Monte Carlo method. The empirical results show that social class identity, social trust, and public service satisfaction all had a significant positive impact on residents’ happiness. The influence coefficients of social class identity on the happiness of residents and on the satisfaction degree of public service for those born in the1970s group were greater than the 1980s and 1990s groups. The influence coefficients of social class identity on the happiness and public service satisfaction of non-agricultural household residents were greater than those of agricultural household residents. Therefore, to improve the happiness of residents, we should make new breakthroughs in the equality of quality and the quality of public services, promote the integration of urban and rural areas, highlight key areas of rural development, and increase the construction of basic public services for agricultural household residents.

scholarly journals PELAYANAN PUBLIK BAGI PEMENUHAN HAK-HAK DISABILITAS DI KOTA YOGYAKARTA

NATAPRAJA ◽  
2013 ◽  
Vol 1 (1) ◽  
Author(s):  
Sugi Rahayu ◽  
Utami Dewi
Keyword(s):  
Public Policy ◽  
Inclusive Education ◽  
Public Service ◽  
City Government ◽  
Descriptive Research ◽  
People With Disability ◽  
Qualitative Descriptive ◽  
Special Vehicle ◽  
Disability Education ◽  
Yogyakarta City

This research aims to analyze public policy and service implemented to people with disability. This research is important and interesting because of lack of government’s attention in fulfilling the rights of people with disability.This qualitative descriptive research shows that Yogyakarta City Government has made serious effort to give friendly public service to people with disability. Education Office has launched inclusive education program to give them opportunity to access equal and indiscriminative education. Furthermore, the presence of Blind Corner in Arpusda shows City Government’s effort to equalize them. In term of health, there is Jamkesmas special for people with disability, even though in its practice it is still rarely used by the group. In term of social, Social, Labor, and Transmigration Office has given some aids and capital mentoring every month to families with disability and employed them. The presence of Transjogja and special vehicle for them is effort to equalize them in society. However, programs to make friendly service have not been optimum because of the obstacles in its implementation. Human resource barrier, budget and people’s stigma toward people with disability make fair public service implementation is less effective. Keywords: public service, disability, Yogyakarta City.

Sign in / Sign up

Export Citation Format

Share Document