Social Media a Two-Edged Sword to E-Governance: The Role of Social Media in Cameroon’s Democracy
The aim of the paper is to provide information about the application of social media tools in e-governance of Cameroon. The review of the literature shows that social media tools have a huge potential to be used in the context of e-governance and it offers several benefits such as transparency, easy and wide dissemination of information about the activities of government and many others. However, there are still some countries which have not taken full advantage of benefits offered by social media in the context of e-governance. Although there are a number of countries including Cameroon which has adopted usage of social media tools in e-governance, the interaction and engagement of customers to e-governance systems is rather limited and needs further development. This paper aims to provide information about the current state of e-governance in Cameroon which is explained by the framework of social media policy which consists of eight important elements.