scholarly journals Critical success factors for customer portfolio management

2018 ◽  
Vol 7 (3) ◽  
pp. 285-290
Author(s):  
Viktoria Stancheva
Keyword(s):  
Portfolio Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Successful Implementation ◽  
Key Factors ◽  
The Past ◽  
Critical Success ◽  
Operational Variables ◽  
Managerial Implications ◽  
Further Development

Since the past 40 years, considerable attention has been paid to the different customer portfolio models. Although most companies understand the importance of managing their customer portfolios, they actually manage the process intuitively or on the basis of CRM systems, which do not always ensure optimal results. At the same time, the extant literature fails to offer a coherent list of the key factors for successful implementation of customer portfolio models. This paper offers a systematic view of the critical success factors for customer portfolio management. They are categorised as strategic, tactical and operational. Emphasis is placed on the grouping of success factors and the interaction between them, rather than the identification of individual factors. The research and managerial implications of the proposed framework are emphasised and opportunities for identification of the success factors along with their associated sector-specific operational variables for further development of a research methodology are presented. Keywords: Customer portfolio, CRM, critical success factors.  

Critical Success Factors in Lean Implementation – A Maltese Context

2021 ◽  
Vol 5 (1) ◽  
pp. 81-103
Author(s):  
Michael Saliba
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Successful Implementation ◽  
High Failure Rate ◽  
Lean Implementation ◽  
The Past ◽  
Critical Success ◽  
Systematic Methodology ◽  
Rate Research ◽  
Research Endeavour

For the past 30 years, Lean has become popular throughout organisations across the globe. Based on the Toyota Production System (TPS), Lean is a proven systematic methodology to reduce waste in processes, optimise efficiency and ensure quality in the end products. Although Lean has been proven to be a successful methodology, it also has a high failure rate. Research has identified a range of critical success factors (CSF) that are crucial towards the successful implementation of Lean. This research endeavour takes a qualitative approach, using Grounded Theory (GT) to investigate Lean implementation in Maltese organisations and to determine whether established CSFs are applicable to the Maltese context. Participants from the manufacturing, catering, and logistics industries are interviewed, with the data coded and analysed using MAXQDA2020. The findings suggest the importance of leadership as a catalyst in driving change within an organisation to foster a culture of continuous improvement.

Critical Success Factors in Russian R&D Projects in the Real Economy

2010 ◽  
pp. 41-61
Author(s):  
V. Andreev
Keyword(s):  
Empirical Research ◽  
Critical Success Factors ◽  
Success Factors ◽  
Innovation Process ◽  
Real Economy ◽  
Key Factors ◽  
Industrial Products ◽  
Successful Development ◽  
The Real ◽  
Critical Success

The article discusses the concept of "success" in relation to innovative business and its performance. The quantity of innovative projects that can consistently overcome the stages of the innovation process to achieve the desired result is defined. The author presents the results of empirical research of successful and unsuccessful projects of leading Russian innovative companies in various industries, identifies key factors of successful development of new industrial products.

Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jiju Antony ◽  
Olivia McDermott ◽  
Michael Sony
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Full Range ◽  
Senior Management ◽  
Successful Implementation ◽  
Motivating Factors ◽  
Theoretical Understanding ◽  
Content Type ◽  
Critical Success ◽  
Management Professionals

PurposeQuality 4.0 has a unique potential to create a competitive advantage for organisations by improving customer experience and enhancing profitability. The purpose of this study is to examine Quality 4.0, the9; benefits, motivating factors, critical success factors and the skills required by quality professionals in the successful implementation of Quality 4.0. The study also investigates the organisational readiness factors9 and challenges that need to be addressed before Quality 4.0 adoption and assess their importance.Design/methodology/approachA qualitative interview approach was utilised by interviewing a panel of senior management, engineering and continuous improvement (CI); professionals working in leading companies in Asia, Europe and America who are currently deploying Quality 4.0.FindingsThis study provides a theoretical base for the Quality 4.0 body of knowledge in terms of an organisation’s adoption and overcoming implementation challenges and providing examples of Quality 4.0 application. Organisations can use this study to understand what Quality 4.0 means to industry, the benefits and motivating factors for implementing, the Critical Success Factors, challenges, the organisational readiness factors and the role of leadership in a Quality 4.0 deployment. In addition, the study looks at the skills required by future Quality 4.0 professionals in terms of hard skills, soft skills and a curriculum for educating future quality management professionals. The respondents cited that predictive analytics, sensors and tracking, and electronic feedback loops are the most critical technologies for driving Quality 4.0.Research limitations/implicationsOne of the limitations of this research was that as this area is a nascent area the researchers were limited in their literature review. The second limitation was that the study was based on 12 interviews. A more comprehensive longitudinal study would yield more data so that better and robust conclusions can be derived from the study.Originality/valueThis is the first empirical study on Quality 4.0, which captures the viewpoints of senior management professionals on a full range of topics related to Quality 4.0 motivation for deployment, implementation and readiness for its adoption.

scholarly journals Lifelines engineering

1997 ◽  
Vol 30 (2) ◽  
pp. 194-200
Author(s):  
David R. Brunsdon
Keyword(s):  
New Zealand ◽  
Earthquake Engineering ◽  
Critical Success Factors ◽  
Success Factors ◽  
Future Developments ◽  
The Past ◽  
Critical Success

Significant developments have occurred in the field of lifelines engineering over the past decade both in New Zealand and internationally. In New Zealand, this period encompassed both the beginnings of lifelines engineering and its development into being an established discipline of earthquake engineering. This paper charts the progress of lifelines engineering during this time, outlines the key achievements and critical success factors and discusses current needs and future developments.

scholarly journals Critical Success Factors for Building Information Modelling Implementation

2018 ◽  
Vol 18 (3) ◽  
pp. 55-73 ◽  
Author(s):  
Ganiyu Amuda-Yusuf
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Successful Implementation ◽  
Development Education ◽  
Building Information Modelling ◽  
Information Modelling ◽  
Critical Success ◽  
Building Information ◽  
Global Construction ◽  
Product And Process

Adoption of Building Information Modelling (BIM) in the global construction industry is fast growing. This paper expounds the Critical Success Factors (CSFs) for BIM implementation and explore their ranking and underlying relationships. A total of 28 CSFs was identified from the review of previous studies on success factors. Survey questionnaire containing these 28 factors was used to collect data from industry practitioners in Nigeria. Benchmark metrics was developed to rank the success factors. The topmost five success factors for BIM implementation in order of importance are: standard platforms for integration and communication; cost of development; education and training; standardization (product and process); and clear definition and understanding of users’ requirement. Analysis of variance shows that significant differences exist in the pattern of rating for the topmost CSFs based on turnover. Factor analysis was further adopted to group the 28 CSFs into five components, using rotated component matrix method. The five components extracted are: (i) industry stakeholders’ commitment and knowledge of BIM, (ii) capacity building for technology adoption, (iii) organisational support, (iv) collaborative synergy among industry professional and (v) cultural orientation. The rankings of the CSFs provide basis for prioritising the most significant factors that industry stakeholders should focus attention for successful implementation of BIM. In addition, the underlying relationships among the success factors identified in this study, will assist industry stakeholders to determine best strategy to adopt in implementing BIM at industry level.

A review on the identification of total productive maintenance critical success factors for effective implementation in the manufacturing sector

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sudhir Chaurey ◽  
Shyamkumar D. Kalpande ◽  
R.C. Gupta ◽  
Lalit K. Toke
Keyword(s):  
Literature Review ◽  
Critical Success Factors ◽  
Success Factors ◽  
Manufacturing Sector ◽  
Successful Implementation ◽  
Critical Factors ◽  
Total Productive Maintenance ◽  
Content Type ◽  
Effective Implementation ◽  
Critical Success

PurposeThe purpose of this paper is to carry out the literature search on manufacturing organizations and total productive maintenance (TPM). This research aims at studying TPM attributes and barriers in line with the TPM framework for effective implementation of TPM. This study identifies the barriers in TPM implementation and the critical success factors (CSFs) for effective TPM implementation.Design/methodology/approachIn this manuscript, the study of TPM in the manufacturing sector has been considered a broad area of the research and emphasis on the TPM literature review, which primarily relates to the contribution of manufacturing sector and employment availability. Next sections covers TPM history, importance, justification, pillars, obstacles and TPM implementation procedure and models. Thereafter author identified the gaps in existing literature.FindingsThe existing literature shows that very few TPM implementation models are available for the manufacturing sector. The study also found that there is no systematically conducted large-scale empirical research which deals with TPM implementation. In order to bridge this gap, an investigation into the successful implementation of TPM in is truly needed. The finding of the literature shows that there is a need of TPM model specially developed for the manufacturing sector. The identified critical factors derived from the extensive literature review help to overcome the barriers for effective TPM implementation.Research limitations/implicationsThis review study is limited to Indian manufacturing industries. The identified TPM CSFs are based on the TPM pillars and their sub-factors. This cross-sectional study was based on the existing TPM model.Practical implicationsThis paper can increase the significance of TPM strategy, which could help managers of organizations to have a better understanding of the benefits of implementing TPM and therefore enable patient satisfaction within their organizations.Originality/valueThe literature review covers methodical identification of TPM barriers and critical factors for maintenance performance improvements. It allows the practitioners to apply these identified CSFs for TPM implementation to achieve an improvement in industrial performance and competitiveness.

Critical Success Factors of IS Implementation

2015 ◽  
Vol 3 (8) ◽  
pp. 192-212
Author(s):  
Iqbal Saad Al Saleh
Keyword(s):  
Information Technology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Vital Role ◽  
Successful Implementation ◽  
Technological Factors ◽  
Is Implementation ◽  
Critical Success ◽  
Quality Of Products

Recently, the use of information technology has become important and critical, for organizations, as it enhance the quality of products and integrity of organizational services. However, the implementation of such systems is still problematic. Due to globalization and the variation in the monetary, social and technological environments, Information Systems (IS) have turned out to be an imperative feature and high priority for different kind of organizations. In this regard, critical success factors play a vital role in successful implementation of IS. This paper evaluates and analyzes the critical success factors (CSFs) of IS implementation from the Saudi managers’ perspective in different industries in Saudi Arabia. This study will also present the illustration or identification of 19 critical success factors, which are based on a review of literatures and the first phase of a study in Saudi industries. The study will also rank those 19 factors in a logical way and will characterize them into three categories of factors, including organisational, human and technological factors.

scholarly journals An Empirical Evaluation of E-Portfolio Critical Success Factors

2020 ◽  
Vol 15 (04) ◽  
pp. 37
Author(s):  
Igor Balaban
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Empirical Evaluation ◽  
Successful Implementation ◽  
Structural Modelling ◽  
Next Generation ◽  
Academic Institutions ◽  
Educational Settings ◽  
Interpretive Structural Modelling ◽  
Critical Success

This paper further explores and empirically evaluates Critical Success Fac-tors (CSFs) for successful implementation of the next generation of ePortfo-lio systems in academic institutions. Interpretive Structural Modelling (ISM) is used to empirically evaluate the nature of CSFs and to determine their relationships. The identified factors were found to be critical for the successful implementation and deployment of ePortfolios. Moreover, three-level hierarchy between CSFs has been revealed and presented in the final ISM model. In the end, the main drivers for successful implementation of ePortfolio in educational settings were detected and their influence on the remaining CSFs was explained.

In Search of Successful Mobile Advertising

2010 ◽  
pp. 279-392
Author(s):  
Stuart J. Barnes ◽  
Eusebio Scornavacca ◽  
Jonathon McKenzie ◽  
Amy Carroll
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Future Research ◽  
Mobile Advertising ◽  
Consumer Decision ◽  
Research And Practice ◽  
The Past ◽  
Critical Success ◽  
Business Perspective ◽  
Consumer Perspectives

The deployment of SMS-based marketing campaigns has been noted as a very successful mean of reaching consumers. With this mind, this chapter reports on three different studies that we have conducted aimed at better understanding what makes SMS marketing campaigns successful. The studies were conducted in the past four years and they explore business as well as consumer perspectives: (i) a consumer scenario perspective, which examines the importance of three factors in SMS advertising acceptance; (ii) a consumer decision perspective, which analyses the opt-in decision for an SMS campaign; and (iii) a business, perspective examining managers’ perceptions of the critical success factors in advertising campaigns. The paper rounds off with conclusions and recommendation for future research and practice in the area of mobile advertising.

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