scholarly journals Sistema de indicadores: uma introdução

2009 ◽  
Vol 6 (2) ◽  
pp. 1
Author(s):  
Rita De Cássia do Vale Caribé
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Strategic Management ◽  
Critical Factors ◽  
Operational Management ◽  
Strategic Goals

Este artigo consiste numa revisão de literatura, traz uma introdução abordando os indicadores no contexto da gestão da qualidade e da gestão por processos, apresenta conceitos referentes aos indicadores, sua tipologia, critérios para a sua elaboração e indicativos de sua utilização como instrumento gerencial. Os indicadores são instrumentos gerenciais, podem ser decorrentes da gestão estratégica (valores, missão, visão de futuro, fatores críticos para o êxito e metas estratégicas), da gestão operacional (macroprocessos e processos) e das partes interessadas (clientes, funcionários, sociedade, fornecedores etc.). AbstractThis article is a literature review, presents an introduction to indicators in the context of quality management and of management by process. It presents also, concepts regarding to indicators, its typology, criteria for elaboration and indicative of its use as a managerial instrument. Indicators are managerial tools, that can be resulted from strategic management (values, mission, vision of future, critical factors for the success and strategic goals), of the operational management (macro processes and processes) and of the interested members (clients, employees, society, suppliers etc.).

A Systematic Literature Review of the EFQM Excellence Model from 1991 to 2019

1970 ◽  
Vol 2 (2) ◽  
pp. 11-15
Author(s):  
Muhammad Yousaf ◽  
Petr Bris
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Quantitative Research ◽  
Web Of Science ◽  
State Of The Art ◽  
Future Research ◽  
European Foundation ◽  
The Subject

A systematic literature review (SLR) from 1991 to 2019 is carried out about EFQM (European Foundation for Quality Management) excellence model in this paper. The aim of the paper is to present state of the art in quantitative research on the EFQM excellence model that will guide future research lines in this field. The articles were searched with the help of six strings and these six strings were executed in three popular databases i.e. Scopus, Web of Science, and Science Direct. Around 584 peer-reviewed articles examined, which are directly linked with the subject of quantitative research on the EFQM excellence model. About 108 papers were chosen finally, then the purpose, data collection, conclusion, contributions, and type of quantitative of the selected papers are discussed and analyzed briefly in this study. Thus, this study identifies the focus areas of the researchers and knowledge gaps in empirical quantitative literature on the EFQM excellence model. This article also presents the lines of future research.

Standardization of Diagnostic Immunohistochemistry: Literature Review and Geisinger Experience

2014 ◽  
Vol 138 (12) ◽  
pp. 1564-1577 ◽  
Author(s):  
Fan Lin ◽  
Zongming Chen
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Best Practices ◽  
Critical Points ◽  
Medical Center ◽  
Management Program ◽  
Review Article ◽  
Data Sources ◽  
Test Results ◽  
Antibody Validation

Context Immunohistochemistry has become an indispensable ancillary technique in anatomic pathology laboratories. Standardization of every step in preanalytic, analytic, and postanalytic phases is crucial to achieve reproducible and reliable immunohistochemistry test results. Objective To standardize immunohistochemistry tests from preanalytic, analytic, to postanalytic phases. Data Sources Literature review and Geisinger (Geisinger Medical Center, Danville, Pennsylvania) experience. Conclusions This review article delineates some critical points in preanalytic, analytic, and postanalytic phases; reiterates some important questions, which may or may not have a consensus at this time; and updates the newly proposed guidelines on antibody validation from the College of American Pathologists Pathology and Laboratory Quality Center. Additionally, the article intends to share Geisinger's experience with (1) testing/optimizing a new antibody and troubleshooting; (2) interpreting and reporting immunohistochemistry assay results; (3) improving and implementing a total immunohistochemistry quality management program; and (4) developing best practices in immunohistochemistry.

Learning from criticisms of quality management

2015 ◽  
Vol 7 (2/3) ◽  
pp. 201-216 ◽  
Author(s):  
Gilles Barouch ◽  
Stéphane Kleinhans
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Design Methodology ◽  
State Of The Art ◽  
Senior Managers ◽  
Content Type ◽  
Adequate Response ◽  
Academic Results

Purpose – This paper aims at summing up the main criticisms concerning quality management (QM) in order to address them through objective arguments or extant research. Since its diffusion in the Occident in the 70s, QM gained as much approvals as criticisms. Therefore, with 40 years distance, it seems useful to sum up the main criticisms addressed to QM, to present a synthesis of the answers provided by researchers to these criticisms and to propose extant research when it appears that some criticisms have not received yet the adequate response. Design/methodology/approach – This paper is based on a literature review. Findings – This paper comes up with a list of the main criticisms addressed to QM. Then, main causes of criticisms are identified: ignorance of QM, confusion concerning QM definitions and theory and misuse of QM by senior managers. At last, QM organizational solutions are proposed which answer most expressed criticisms. Extant research tracks are considered for those relevant criticisms which have not been sufficiently addressed until now. Research limitations/implications – Further research will look into depicting a survey conducted among QM professionals concerning QM criticisms in their organization and confronting them to these academic results. Originality/value – This paper actualizes and completes Giroux and Landry’s (1998) article which dealt extensively with QM criticisms. Professionals will find in this paper answers to most criticisms against QM and a better understanding of the present limits of this discipline. Researchers will be provided with a state of the art concerning this sensitive topic, allowing them to go deeper in the fields that require special attention.

Factors impacting BIM application in prefabricated buildings in China with DEMATEL-ISM

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cheng Gong ◽  
Hongyu Xu ◽  
Feng Xiong ◽  
Jian Zuo ◽  
Na Dong
Keyword(s):  
Rapid Development ◽  
Information Modeling ◽  
Critical Factors ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Expert Interview ◽  
Improvement Strategies ◽  
Building Information ◽  
Share Data ◽  
Strategic Goals

Purpose Some papers have investigated the complex factors impacting building information modeling (BIM) application in prefabricated buildings (PBs), but few paid attention to their interaction relationships. Ignoring the fact that different factors are not isolated may lead to some key factors being overlooked without appropriate improvement strategies being proposed. This paper aims to analyze those factors and their inter-relationships, with the view to identify the critical factors and their interaction relationships so as to derive constructive strategies that would effectively facilitate BIM adoption in Chinese prefabrication. Design/methodology/approach First, factors influencing BIM application in prefabrication are extracted and collated by literature review, expert interview and analysis of PBs characteristics. Thereafter, an evaluation laboratory (decision-making trial and evaluation laboratory) and interpretive structural modeling are used to explore the relationships and hierarchy among the factors. Based on the degree of cause and centrality, critical factors are extracted and the interaction relationship are investigated. Findings The results show that BIM policies and standards for PBs are the main causal factors. The maturity of BIM software and BIM data interface for PBs, willingness to share data, the strategic goals of the enterprise, BIM law and BIM input and benefit are the main transitional factors while BIM staff and workflow, enterprise attitude, distribution of BIM liability and cooperation of participants are the main direct factors. Originality/value Based on the above findings, corresponding improvement strategies are proposed so as to promote BIM application in prefabrication and the rapid development of China’s PBs efficiently.

Methodological Approaches To Quality Management And Strategic Management Integrated System

2021 ◽  
Vol 3 (06) ◽  
pp. 91-98
Author(s):  
Ravshan Abdurahmonovich Isaev ◽  
Keyword(s):  
Quality Management ◽  
Strategic Management ◽  
Integrated System ◽  
Methodological Approaches

The article examines the issues of improving the methodological approaches to the integrated system of quality management and strategic management in textile enterprises.

Career Management in the Knowledge-Based Organizations

2017 ◽  
Vol 7 (2) ◽  
pp. 60-73 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Organizational Performance ◽  
Management Strategy ◽  
Career Management ◽  
Management Innovation ◽  
Knowledge Based ◽  
Career Opportunities ◽  
Strategic Goals ◽  
Organizational Career Management

This article analyzes the literature in the search for career management in the knowledge-based organizations (KBOs). The literature review covers the overview of career management strategy; organizational career management (OCM) and knowledge management (KM) in the KBOs; career management and career learning in the KBOs; career management innovation in the KBOs; and the significance of career management strategy in the interorganizational career transitions. Career management is the process that helps employees understand career opportunities and chart a career path within their organization. Encouraging career management in the KBOs has the potential to improve organizational performance and reach strategic goals in the modern workplace. The findings present valuable insights and further understanding of the way in which career management perspectives in the KBOs should be emphasized.

scholarly journals Organisational culture, organisational learning and total quality management: A literature review and synthesis

1999 ◽  
Vol 22 (3) ◽  
pp. 162 ◽  
Author(s):  
Geoffrey Bloor
Keyword(s):  
Quality Management ◽  
Health Services ◽  
Literature Review ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Organisational Culture ◽  
Organisational Learning ◽  
Total Quality ◽  
Improvement Programs

As health services face increasing pressure to meet the expectations of different stakeholders,they must continuously improve and learn from their experience. Many fail in attempts at continuous improvement programs because managers have not understood the complexity of making changes in organisations with multiple subcultures and interests. This article examines the related concepts of organisational culture, organisational learning and total quality management and shows how a synthesis of this knowledge can assist in develop ingcontinuous organisational learning and improvement.

Benchmarking of TQM practices in the Jordanian pharmaceutical industry (a comparative study)

2018 ◽  
Vol 25 (9) ◽  
pp. 4058-4083 ◽  
Author(s):  
Maysoon Mohammed Yaseen ◽  
Rateb J. Sweis ◽  
Ayman Bahjat Abdallah ◽  
Bader Yousef Obeidat ◽  
Nadia J. Sweis
Keyword(s):  
Quality Management ◽  
Comparative Studies ◽  
Pharmaceutical Manufacturing ◽  
Current Status ◽  
Pharmaceutical Companies ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Critical Factors ◽  
Content Type ◽  
Manufacturing Company

Purpose The purpose of this paper is to establish practical guidelines for benchmarking eight total quality management (TQM) practices vital to pharmaceutical companies’ performance. The paper also proposes the use of an analytic total quality index (TQI) as a benchmarking tool and illustrates the importance and effectiveness of this benchmarking methodology by applying it in two comparative studies of three Jordanian pharmaceutical companies. Design/methodology/approach In order to achieve the above-mentioned purpose, the data were gathered through a questionnaire that was used to evaluate the gap between the ideal and current status of the quality management system and distributed to the quality units from three companies: pharmaceutical manufacturing company, a pharmaceutical manufacturing company working in the same field and a pharmaceutical service providing research services to a pharmaceutical manufacturing companies. And the mean differences between the current and ideal states for the eight critical TQM practices were compared for these two comparative studies using the t-test. Findings Each of the two comparisons reveals statistically significant differences regarding the perceptions of actual and ideal scores for manufacturing and service companies on five out of eight critical factors and, on two out of eight critical factors for manufacturing and manufacturing companies. Practical implications The pharmaceutical companies, regardless of whether they are manufacturing or service company, can adopt benchmarking techniques which were applied in this case study to improve their performance and their product/service quality. Originality/value The consequences of this research can support organization managers and policy makers in effectively benchmarking the identified TQM practices in their organizations using the proposed TQI benchmarking tool.

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