scholarly journals Importance of Applying Business Ethics To Bakery Small Business

2020 ◽  
Vol 7 (2) ◽  
pp. 114-118
Author(s):  
Nurita Andriani ◽  
Rita Tri Ariska
Keyword(s):  
Small Business ◽  
Business Ethics ◽  
Customer Service ◽  
Customer Loyalty ◽  
Small Businesses ◽  
Negative Word ◽  
Ethical Values ◽  
Employee Recruitment ◽  
Depth Interview ◽  
Word Of Mouth Communication

This research aims to analyze and determine the application of business ethics in the Bakery small business in Sumenep Regency. This study uses qualitative analysis methods, to obtain information carefully with in-depth interview techniques. Observation technique with  direct  observation  in  the  field  is  used  to  support  the  results  of  research.  The application of business ethics is examined in terms of ethical values / morality such as fairness, trust and honesty of the products, customers and employees of the Bakery small business. The study was conducted at Anita Bakery's small business in Sumenep.The results showed that the application of business ethics by Anita Bakery's small businesses in terms of trust and honesty in the product was quite good. This is evidenced by the level of customer loyalty that still persists. The application of business ethics in terms of fairness, trust and honesty towards customer service is quite good, it can be seen from the less complaints, the absence of negative word of mouth communication about the company and consumers are still loyal to the product. The application of business ethics in terms of fairness, trust and honesty towards employees is quite good, this can be seen from the number of employees who last long working in this company. However, it still needs to be considered in the application of business ethics to employees, because the company has not implemented fairness employee recruitment.

The Value of Social Media for Small Businesses

2013 ◽  
Vol 28 (1) ◽  
pp. 187-207 ◽  
Author(s):  
Ludwig Christian Schaupp ◽  
France Bélanger
Keyword(s):  
Social Media ◽  
Customer Service ◽  
Small Businesses ◽  
Future Research ◽  
Mobile Environment ◽  
Resource Based View ◽  
Media Usage ◽  
Technology Competence ◽  
Employee Recruitment ◽  
Internal Operations

ABSTRACT Companies are implementing social media for marketing, advertising, employee recruitment, and overall communications with employees, clients, and partners. Small businesses are able to gain substantial value from social media but there are also many challenges. In this research, the Technology-Organization-Environment framework, the Resource-Based View theory, and interview data are combined to develop a model of social media usage and value for small businesses. Survey data from small businesses from a variety of industries and geographical locations are collected to validate the model. Results indicate that technology competence, pressure from clients, and characteristics of the mobile environment are significant antecedents of social media usage. The dimensions of social media value—perceived impact on internal operations, marketing, customer service, and sales—are also significant. Implications and avenues for future research are discussed.

scholarly journals PELAKSANAAN PERIZINAN USAHA MIKRO DAN KECIL DI KECAMATAN KUTA SELATAN

2020 ◽  
Vol 8 (11) ◽  
pp. 1794
Author(s):  
Kadek Wifika Novithasari ◽  
I Ketut Westra
Keyword(s):  
Small Business ◽  
Qualitative Methods ◽  
Customer Service ◽  
Small Businesses ◽  
Public Services ◽  
Central Government ◽  
Public Awareness ◽  
Field Observations ◽  
Online System ◽  
The Government

Tujuan dari penelitian ini yaitu untuk mengetahui faktor-faktor yang mempengaruhi usaha mikro kecil belum memiliki izin usaha, serta; untuk mengetahui upaya penyelesaian terkait masih banyaknya usaha mikro kecil yang belum memiliki izin usaha. Penelitian dengan menggunakan metode deskriptif-kualitatif, dengan memfokuskan pada observasi lapangan dan wawancara beberapa pihak terkait dilakukan untuk mencapai tujuan atau sasaran yang penulis kehendaki. Informan dalam penelitian ini adalah Staff Kontrak Dinas Perizinan Wilayah Kuta Selatan Pusat Pemerintahan Kabupaten Badung; Sub Bagian Pelayanan Umum Kantor Kecamatan Kuta Selatan; Customer Service Bank BRI Desa Ungasan; Para pelaku usaha Mikro dan Kecil di Kecamatan Kuta Selatan. Hasil penelitian menunjukkan bahwa penerapan legalitas bentuk usaha mikro dan kecil di Kecamatan Kuta Selatan faktanya masih terdapat beberapa kendala atau faktor-faktor yang mempengaruhi usaha mikro kecil belum mengurus izin usahanya, seperti; SOP yang harus dipenuhi, keterlibatan oknum dalam pengurusan izin secara manual, dan kurangnya sosialisasi serta kesadaran masyarakat. Upaya penyelesaiannya bagi pelaku usaha yang enggan mengurus izinnya secara manual, Pemerintah telah membuatkan program OSS (Online System Submission) sehingga akan lebih mempermudah Pelaku Usaha Mikro Kecil (PUMK) mengurus izin usahanya. The purpose of this study is to determine the factors that affect micro and small businesses that do not have a business license, and; This is to determine the resolution efforts related to the large number of micro and small businesses that do not have business licenses. Research using descriptive-qualitative methods, focusing on field observations and interviews of several related parties were carried out to achieve the goals or objectives that the writer wanted. The informants in this study were the Contract Staff of the South Kuta Regional Licensing Service, Central Government of Badung Regency; Sub Division of Public Services Office of South Kuta District; Bank BRI Customer Service in Ungasan Village; Micro and Small entrepreneurs in South Kuta District. The results showed that the application of the legality of micro and small business forms in South Kuta District, in fact, there are still several obstacles or factors that affect micro and small businesses that have not processed their business licenses, such as; SOPs that must be met, involvement of individuals in manual permit processing, and lack of socialization and public awareness. Efforts to solve it for business actors who are reluctant to take care of their permits manually, the Government has created an OSS (Online System Submission) program so that it will make it easier for micro and small entrepreneurs (PUMK) to process their business permits.

scholarly journals Small Business Entrepreneurships In The United States

2011 ◽  
Vol 27 (6) ◽  
pp. 117 ◽  
Author(s):  
RamMohan R. Yallapragada ◽  
Mohammad Bhuiyan
Keyword(s):  
United States ◽  
Small Business ◽  
Customer Service ◽  
Small Businesses ◽  
The United States ◽  
Small Business Administration ◽  
Efficient Operation ◽  
Access To Credit ◽  
Service Information ◽  
Qualified Personnel

A small business entrepreneur is defined as an individual who establishes and manages a business for the principal purpose of profit and growth. Small businesses constitute an increasingly large proportion of businesses generally in the United States economy. They account for 39 per cent of the United States gross national product and create two out of every three new jobs in our economy. Seven important prerequisites are identified as being necessary for successfully operating a small business. These include adequate financing, qualified personnel, efficient operation and production, marketing and sales, customer service, information management and administration. One of the most significant contributors to failure of a small business relates to acquisition of adequate capital. Small Business Administration (SBA) was established by Federal Government in 1953 to provide low interest loans to small business borrowers that would not otherwise have access to credit. However, there is some criticism that these SBA programs unfairly benefit, not the small businesses, but the financial institutions that participate in the SBA loan programs. Another significant source of debt financing to small businesses is known as micro-financing, started as new wave in providing capital to small businesses by the Nobel Peace Prize winner, Muhammad Yunus, in Bangladesh.

Information Technology Success Factors for Small Business Managers

1996 ◽  
Vol 2 (1) ◽  
pp. 12-20
Author(s):  
Judy Drennan ◽  
Anna Bodi
Keyword(s):  
Information Technology ◽  
Small Business ◽  
Customer Service ◽  
Small Businesses ◽  
Success Factors ◽  
Positive Outcome ◽  
Business Managers ◽  
Business Growth ◽  
Outcome Indicators ◽  
Service Productivity

AbstractInformation Technology (IT) provides great scope for small business to gain benefits in terms of customer service, productivity, business growth, return on investment, profits and time based competitiveness. Yet these outcomes are not guaranteed. In this study of 80 small businesses in Victoria, which have been drawn into IT networks by larger organisations and invested in IT, factors which inhibit or promote gains are investigated. One important aspect is whether certain characteristics related to the small business manager show a relationship with ‘success’ or positive outcome indicators. Data analysis indicates that factors such as length of time using computers, accessibility of information and positive attitude towards IT change are associated with the extent to which business benefits are realised.

Information Technology Success Factors for Small Business Managers

1996 ◽  
Vol 2 (1) ◽  
pp. 12-20
Author(s):  
Judy Drennan ◽  
Anna Bodi
Keyword(s):  
Information Technology ◽  
Small Business ◽  
Customer Service ◽  
Small Businesses ◽  
Success Factors ◽  
Positive Outcome ◽  
Business Managers ◽  
Business Growth ◽  
Outcome Indicators ◽  
Service Productivity

AbstractInformation Technology (IT) provides great scope for small business to gain benefits in terms of customer service, productivity, business growth, return on investment, profits and time based competitiveness. Yet these outcomes are not guaranteed. In this study of 80 small businesses in Victoria, which have been drawn into IT networks by larger organisations and invested in IT, factors which inhibit or promote gains are investigated. One important aspect is whether certain characteristics related to the small business manager show a relationship with ‘success’ or positive outcome indicators. Data analysis indicates that factors such as length of time using computers, accessibility of information and positive attitude towards IT change are associated with the extent to which business benefits are realised.

Fair Employment Practices Regulations Affecting Small Business Employee Recruitment and Selection

1979 ◽  
Vol 3 (3) ◽  
pp. 5-15 ◽  
Author(s):  
Daniel G. Gallagher
Keyword(s):  
Small Business ◽  
Small Businesses ◽  
Federal State ◽  
Business Organizations ◽  
Employment Practices ◽  
Employment Policies ◽  
Employee Recruitment ◽  
Fair Employment ◽  
State And Local ◽  
Recruitment And Selection

The increasing presence of federal, state and local regulations in the area of Fair Employment Practices requires small businesses to examine carefully their employment policies and practices. This paper examines major federal FEP regulations in terms of both their applicability and impact on small business organizations. Specific attention is focused on: the identification of major FEP regulations, the concept of discrimination, and the effect of FEP regulations on small business employee recruitment and selection practices. In addition, recommendations are presented to assist small business firms avoid the overt and inherent discriminatory employment practices identified and prohibited by numerous judicial and administrative rulings.

Community and Regional Portals in Australia

2004 ◽  
pp. 304-321 ◽  
Author(s):  
Arthur Tatnall ◽  
Stephen Burgess ◽  
Mohini Singh
Keyword(s):  
Small Business ◽  
Customer Loyalty ◽  
Small Businesses ◽  
Lower Cost ◽  
Business Relationships ◽  
Web Portals ◽  
Business Opportunities ◽  
Different Types ◽  
Ease Of Access

The importance of Web portals to small business has increased considerably in recent years. There are many different types of portals, but this chapter examines the use of community and regional portals by small businesses in Australia. In the chapter, two Australian regional portals are contrasted with the more generic e-malls, and the advantages of each are discussed. We show how portals can be used to advantage by small businesses in several different settings. Benefits to small business include: greater customer loyalty, improved business relationships, enhanced e-business trust, lower cost of infrastructure, ease of access to advice, and expanded business opportunities.

scholarly journals Small business owners’ perceptions of business ethics and employee theft in the small business sector of South Africa

2013 ◽  
Vol 10 (4) ◽  
pp. 237-247 ◽  
Author(s):  
Michael Colin Cant ◽  
Johannes Arnoldus Wiid ◽  
Yu-ting Hung
Keyword(s):  
South Africa ◽  
Small Business ◽  
Business Ethics ◽  
Small Businesses ◽  
Ethical Dilemmas ◽  
Business Owners ◽  
Small Business Owners ◽  
Ethical Behaviour ◽  
Business Sector ◽  
Employee Theft

Cant and Ligthelm (2003:1) estimate that 70-80% of SMEs fail. One of the challenges that have been identified as contributing to the high failure rate of SMEs in South Africa is employee theft, which constitutes as a ‘crime’. The research study investigates small business owners’ perception of business ethics and employee theft in the small business sector of South Africa. The objective of this paper is to determine the ethical behaviour of business owners, explore the ethical dilemmas that small businesses are facing, establish the concern and impact of theft in the workplace, and the influence of loyalty on the matter. A questionnaire was constructed and random sampling was used to gather the responses of 38 small business owners. The research identified a strong positive linear relationship between the concern for ethical dilemmas/misconduct and employee theft in the workplace. The challenge now is to further the decrease of employee theft in small businesses in South Africa to ensure their success, as they play a vital role in the South African economy

Assessment of small businesses activities in Ukraine

2019 ◽  
pp. 40-47
Author(s):  
Igor Ponomarenko ◽  
Kateryna Volovnenko
Keyword(s):  
Comparative Analysis ◽  
Statistical Analysis ◽  
Small Business ◽  
Small Businesses ◽  
Government Agencies ◽  
Small Enterprises ◽  
The Subject ◽  
Business Entities ◽  
The Impact ◽  
Micro Enterprises

The subject of the research is a set of approaches to the statistical analysis ofthe activities of small business entities in Ukraine, including micro-enterprises. The purpose of writing this article is to study of the features of functioningof small business entities in Ukraine. Methodology. The research methodology isto use a system-structural and comparative analysis (to study the change in thenumber of small enterprises by major components); monographic (when studyingmethods of statistical analysis of small businesses); economic analysis (when assessing the impact of small business entities on socio-economic phenomena andprocesses in Ukraine). The scientific novelty consists to determine the features ofthe functioning of small businesses in Ukraine in modern conditions. The influenceof the activities of the main socio-economic and political indicators on the activities of small enterprises in recent periods of time has been identified. It has beenestablished that there is flexibility in the development of strategies by small businesses in conditions of significant competition, which makes it possible to quicklyrespond to changing situations in specific markets. Conclusions. The use of acomprehensive statistical analysis of small businesses functioning in Ukraine willallow government agencies to develop a set of measures to optimize the activitiesof these enterprises, which ultimately will positively affect the strengthening oftheir competitiveness and will contribute to the growth of the national economicsystem.

An Empirical Investigation into Personal Characteristics' Effect on Choosing Complaint Channels

2019 ◽  
Vol 3 (4) ◽  
pp. 195-208
Author(s):  
Hannes Boepple ◽  
Janine Göttling ◽  
Marie-Christin Papen ◽  
Florian U. Siems
Keyword(s):  
Word Of Mouth ◽  
Empirical Investigation ◽  
Personal Characteristics ◽  
Negative Word ◽  
Channel Choice ◽  
Valuable Customer ◽  
Word Of Mouth Communication ◽  
Customer Reaction ◽  
Managerial Perspective ◽  
Selection Of

For companies, complaints are a valuable customer reaction to dissatisfaction. They enable the company to respond to customer issues to prevent them from changing supplier or spreading negative word-of-mouth communication. Previous research identified various influencing factors of complaint behaviour. However, it has been scarcely considered which aspects influence the selection of the complaint channel (e. g. telephone, social media). Therefore, a 1x2 experimental study (n = 244) was conducted. Results reveal effects of personal characteristics (aggressiveness, argumentativeness and social anxiety) on complaint channel choice. A moderating effect of failure severity was also partially found. From a managerial perspective, it is recommended to provide various complaint options. This would allow the disappointed consumer to choose an adequate complaint channel depending on his or her personality.

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