A Total Quality Leadership Process Improvement Model

1993 ◽  
Author(s):  
Archester Houston ◽  
Steven L. Dockstader
Keyword(s):  
Process Improvement ◽  
Total Quality ◽  
Leadership Process

A Field Study of the Effects of Asynchronous Groupware Support on Process Improvement Groups

1997 ◽  
Vol 12 (4) ◽  
pp. 245-259
Author(s):  
Ned Kock ◽  
Robert Mcqueen
Keyword(s):  
Field Study ◽  
Organizational Development ◽  
Process Improvement ◽  
Field Research ◽  
Total Quality ◽  
Negative Effects ◽  
Electronic Messaging ◽  
Process Adoption ◽  
Incremental Process ◽  
Main Change

Process improvement (PI) groups have been among the main change instruments of widely adopted and publicized organizational development approaches such as total quality management and business process re-engineering. Asynchronous groupware tools, such as electronic messaging systems, have found widespread use in organizations yet very little field research exists on how PI groups are affected by such tools. We try to fill this gap with a field study of the effects of asynchronous groupware support on seven PI groups in two New Zealand organizations. Our study indicates that, while not having perceived negative effects on group effectiveness, asynchronous groupware support was perceived as increasing process adoption, hierarchy suppression, departmental heterogeneity and contribution length and decreasing discussion duration, cost and interaction in PI groups. We argue that, based on these findings, the use of asynchronous groupware tools is likely to be beneficial in PI projects, particularly where a large number of PI groups proposing incremental process changes is conducted.

Leading a Sea Change in Naval Ship Design: Toward Collaborative Product Development

2005 ◽  
Author(s):  
Robert G. Keane ◽  
Howard Fireman ◽  
Daniel W. Billingsley
Keyword(s):  
Product Development ◽  
Process Improvement ◽  
Development Process ◽  
Ship Design ◽  
Naval Research ◽  
Total Quality ◽  
Collaborative Product Development ◽  
Development Environment ◽  
Improvement Project ◽  
Naval Ship

In October 1989, the Naval Sea Systems Command (NAVSEA) conducted the Ship Design for Producibility Workshop with broad participation from the Navy, Shipbuilders, Ship Design Agents and Academia. The Workshop was one of NAVSEA’s first Total Quality Leadership (TQL) initiatives and was subsequently expanded by NAVSEA’s Chief Engineer (CHENG) and the Deputy Assistant Secretary of the Navy (DASN) for Ships into the Ship Design, Acquisition, and Construction (DAC) Process Improvement Project. In addition, the National Shipbuilding Research Program (NSRP) initiated a number of thrusts in Concurrent Engineering and Increased Throughput. The authors describe one of these major process improvement initiatives, NAVSEA’s 3D “Product Model” Strategy to extend throughout the enterprise-wide process of warship development a primary focus on the bridge between ship design and shipbuilding. The Workshop and subsequent process improvement initiatives have had a profound impact on the Naval Ship Design Process. Yet, as reported to Congress in 2002 by the Secretary of the Navy, the unbudgeted cost growth and increased cycle times for Detail Design of new warships have “reached an untenable level”. This necessitated the October 2004 ASN (RDA) policy memorandum on Integrated Digital Data Environment (IDDE). To realize transformational innovations in our ship designs, as well as transformational innovations in the entire warship development process, the National Naval Responsibility in Naval Engineering (NNR-NE) was recently established by the Navy. To support NNR-NE the Office of Naval Research (ONR) and the Naval Sea Systems Command (NAVSEA) created the Center for Innovation in Ship Design (CISD). A summary of some recent CISD Innovation Cells and how CISD can contribute to breaking down the existing organizational cultures and institutionalizing a collaborative product development environment are also discussed. As we begin a new century, it is appropriate that our naval ship design and shipbuilding community review its progress, look at the cross-cut principles of leading change, determine what it takes to bring about dramatic cultural transformation, and discuss the critical need for Navy, Shipbuilder, Design Agent and Academia leadership to continue developing a new collaborative product development environment which fosters a sea change in the whole naval ship development process.

What is a Business Process?

2011 ◽  
pp. 32-50
Author(s):  
Ned Kock
Keyword(s):  
Total Quality Management ◽  
Organizational Performance ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Total Quality ◽  
Business Process Improvement ◽  
Show Business ◽  
Management Approaches

Business process improvement can be defined as the analysis, redesign, and subsequent change of organizational processes to achieve performance and competitiveness gains. The idea that business process-focused improvement can be used as a tool to boost organizational performance and competitiveness is not new. In fact, business process improvement has been the basis of several widely adopted management approaches, such as total quality management, business process reengineering, and organizational learning. As the following sections briefly show, business process-focused improvement can be a unifying concept of these management approaches.

scholarly journals IMPLEMENTASI NILAI TOTAL QUALITY MANAGEMENT DALAM PENGELOLAAN WAKAF DI DOMPET DHUAFA DAN PONDOK PESANTREN TEBUIRENG

2012 ◽  
Vol 4 (2) ◽  
Author(s):  
Sudirman Sudirman
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Islamic Law ◽  
Management Theory ◽  
Economic Research ◽  
Total Quality

<p>This study raises the issue of the implementation of Total Quality Management’s values for waqf management. The research aims to investigate the efforts of Dompet Dhuafa and Pondok Pesantren Tebuireng in terms of focus on customers, continuous improvement, and total involvement.The study is a kind of economic research in Islamic law. The data are collected through interview, observation, and documentation. Waqf management carried out  by  Dompet  Dhuafa  and  Pondok  Pesantren  Tebuireng  are  described  and  analyzed comparatively using Total Quality Management theory as a tool for analysis. The findings of this study are as follows. 1) In the area of focus on customers, Dompet Dhuafa and PP Tebuireng provide sufficient services for customers. 2) In the point of process improvement, Dompet Dhuafa and PP Tebuireng make several efforts to improve their performance. 3) In total involvement, Dompet Dhuafa and PP Tebuireng engage the elements of organizations, including leaders, workers, and partners.</p> <p>Penelitian  ini  mengangkat  masalah  pelaksanaan  nilai-nilai Total  Quality  Management untuk  manajemen  wakaf.  Penelitian  ini  bertujuan  untuk  mengetahui  upaya  Dompet Dhuafa dan Pondok Pesantren Tebuireng dalam hal fokus pada pelanggan, perbaikan terusmenerus, dan keterlibatan total.Penelitian ini merupakan jenis penelitian ekonomi dalam hukum Islam. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Waqf manajemen dilakukan oleh Dompet Dhuafa dan Pondok Pesantren Tebuireng diuraikan dan dianalisis relatif menggunakan teori Total Quality Management sebagai alat untuk analisis. Temuan dari penelitian ini adalah sebagai berikut. 1) Dalam bidang fokus pada pelanggan, Dompet Dhuafa dan PP Tebuireng menyediakan layanan yang memadai bagi pelanggan. 2) Dalam hal perbaikan proses, Dompet Dhuafa dan PP Tebuireng membuat beberapa upaya untuk meningkatkan kinerja mereka. 3) Dalam keterlibatan total, Dompet Dhuafa dan PP Tebuireng melibatkan unsur organisasi, termasuk pemimpin, pekerja, dan mitra.</p>

Successful Business Process Improvement through E-Collaboration

2011 ◽  
pp. 132-160
Author(s):  
Ned Kock
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Business Process ◽  
Total Quality ◽  
Business Process Improvement ◽  
Successful Business ◽  
The 1950S

The idea of business process-focused improvement has been with us for many years. Many speculate that it is as old as the total quality management movement, which began in Japan in the 1950s. Some think the idea is much older, dating back to the time of the Pharaohs of Egypt.

A Note on Total Quality Management: Building Quality or Bureaucracies?

1991 ◽  
Vol 7 (02) ◽  
pp. 77-78
Author(s):  
Louis D. Chirillo
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Total Quality ◽  
Per Se

I recently read a paper about Total Quality Management (TQM). In seven pages of text the term "Total Quality Management" or the acronym "TQM" was repeated 152 times. In addition, the author employed repeated usage of the word "quality," by itself or in terms that border upon becoming cliches. Further, the paper described a dedicated infrastructure piled on a regular organization in the form of a special office and various committees. Barely afloat amid the promotion of TQM, per se, was the simple truth, "quality improvement comes from process improvement."

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