A Field Study of the Effects of Asynchronous Groupware Support on Process Improvement Groups

1997 ◽  
Vol 12 (4) ◽  
pp. 245-259
Author(s):  
Ned Kock ◽  
Robert Mcqueen
Keyword(s):  
Field Study ◽  
Organizational Development ◽  
Process Improvement ◽  
Field Research ◽  
Total Quality ◽  
Negative Effects ◽  
Electronic Messaging ◽  
Process Adoption ◽  
Incremental Process ◽  
Main Change

Process improvement (PI) groups have been among the main change instruments of widely adopted and publicized organizational development approaches such as total quality management and business process re-engineering. Asynchronous groupware tools, such as electronic messaging systems, have found widespread use in organizations yet very little field research exists on how PI groups are affected by such tools. We try to fill this gap with a field study of the effects of asynchronous groupware support on seven PI groups in two New Zealand organizations. Our study indicates that, while not having perceived negative effects on group effectiveness, asynchronous groupware support was perceived as increasing process adoption, hierarchy suppression, departmental heterogeneity and contribution length and decreasing discussion duration, cost and interaction in PI groups. We argue that, based on these findings, the use of asynchronous groupware tools is likely to be beneficial in PI projects, particularly where a large number of PI groups proposing incremental process changes is conducted.

Total Quality Management dalam Meningkatkan Kualitas Lembaga Amil Zakat

2019 ◽  
Vol 4 (3) ◽  
pp. 267-286
Author(s):  
Dina Qurotun Nisa ◽  
Aep Kusnawan ◽  
Herman Herman
Keyword(s):  
Quality Control ◽  
Total Quality Management ◽  
Process Improvement ◽  
Policy Making ◽  
Field Research ◽  
Research Data ◽  
Total Quality ◽  
Non Profit ◽  
Descriptive Method

The purpose of this study is to find out (1) customer focus, (2) process improvement, (3)Total involvement in improving the quality of the Exact Zakat Center (PZU). The method used is descriptive method with the type of field research. Data collection is done by interview, observation and documentation. With the results of the research found, namely: (1). PZU Persis understands the position, rights and obligations of the customer as a focus on customers in improving the quality of the institution (2). PZU Exactly in terms of process improvement, has carried out a number of activities and breakthroughs oriented to the improvement of an institution (3). Total involvement, PZU Persis always involves all elements in the institution in all activities and policy making related to the institution and believes that integrated quality control will not succeed only with the strong will of the leadership, but must also be supported by the participation of employees, and vice versa . This study also indicates that in its theoretical implications, TQM can be applied to non-profit institutions.

A Total Quality Leadership Process Improvement Model

1993 ◽  
Author(s):  
Archester Houston ◽  
Steven L. Dockstader
Keyword(s):  
Process Improvement ◽  
Total Quality ◽  
Leadership Process

Metaphors and cultural narratives on adaptive responses to severe adversity: A field study among the Indigenous Pitaguary community in Brazil

2019 ◽  
Vol 57 (2) ◽  
pp. 332-345 ◽  
Author(s):  
Iara Meili ◽  
Eva Heim ◽  
Ana C Pelosi ◽  
Andreas Maercker
Keyword(s):  
Posttraumatic Growth ◽  
Field Study ◽  
Cultural Context ◽  
Field Research ◽  
Adaptive Responses ◽  
Cultural Narratives ◽  
Structured Interviews ◽  
The Core ◽  
Recovery Processes ◽  
Context Specific

The expressions resilience and posttraumatic growth represent metaphorical concepts that are typically found in Euro-American contexts. Metaphors of severe adversity or trauma and the expressions of overcoming it vary across cultures—a lacuna, which has not been given much attention in the literature so far. This study aimed to explore the metaphorical concepts that the Indigenous Pitaguary community in Brazil uses to talk about adaptive and positive responses to severe adversity and to relate them to their socio-cultural context. We carried out 14 semi-structured interviews during field research over a one-month period of fieldwork. The data were explored with systematic metaphor analysis. The core metaphors included images of battle, unity, spirituality, journeys, balance, time, sight, transformation, and development. These metaphors were related to context-specific cultural narratives that underlie the Pitaguary ontological perspective on collectivity, nature, and cosmology. The results suggest that metaphors and cultural narratives can reveal important aspects of a culture’s collective mindset. To have a contextualized understanding of expressive nuances is an essential asset to adapt interventions to specific cultures and promote culture-specific healing and recovery processes.

scholarly journals ANALISIS MEKANISME KLIRING PADA KANTOR PERWAKILAN (KPW) BANK INDONESIA (BI) LHOKSEUMAWE

2019 ◽  
Vol 1 (2) ◽  
pp. 1-18
Author(s):  
Juliana Putri ◽  
Ratna Sari Dewi
Keyword(s):  
Field Study ◽  
Field Data ◽  
Field Research ◽  
Data Sources ◽  
Transaction Data ◽  
Research Objects ◽  
Network Disruptions ◽  
Network Disruption ◽  
Clearing Mechanism

This study aims to explain the clearing mechanism at Bank Indonesia Lhokseumawe City, to determine the constraints that occur in the clearing mechanism. This research is a field study or also called the type of field research, which is obtaining data from research objects by collecting data extracted from field data sources, namely from informants. The conclusions that the authors conclude in this study are as follows: 1. The clearing mechanism is carried out with several mechanisms, first, the company (the bank) sends payment data to the sending bank, second, the sending bank sends the transaction to the SKNBI the receiving bank receives transaction data and funds from the settlement, then third, the receiving bank verifies the name and account number of the customer recipient, if it is not appropriate, the director must be in bulk format, fourth, the recipient bank will forward the transaction to the customer's account The obstacle faced by BI in the clearing mechanism is the existence of network disruptions during the clearing process, so that Bank Indonesia needs to conduct bilateral transactions or clearing processes between banks using the RTGS system. Network disruption can occur nationally or locally experienced by each region or office, especially the Bank in Lhokseumawe City. Keyword: Clearing Mechanism, Bank Indonesia.   Abstrak Penelitian ini bertujuan untuk menjelaskan mekanisme kliring di Bank Indonesia Kota Lhokseumawe, untuk mengetahui kendala yang terjadi pada mekanisme kliring. Penelitian ini adalah penelitian lapangan atau disebut juga jenis penelitian lapangan, yaitu memperoleh data dari objek penelitian dengan mengumpulkan data yang diambil dari sumber data lapangan, yaitu dari informan. Kesimpulan yang penulis simpulkan dalam penelitian ini adalah sebagai berikut: 1. Mekanisme kliring dilakukan dengan beberapa mekanisme, pertama, perusahaan (bank) mengirim data pembayaran ke bank pengirim, kedua, bank pengirim mengirim transaksi ke SKNBI bank penerima menerima data transaksi dan dana dari penyelesaian, kemudian ketiga, bank penerima memverifikasi nama dan nomor rekening penerima pelanggan, jika tidak sesuai, direktur harus dalam format massal, keempat, bank penerima akan meneruskan transaksi ke rekening nasabah. Kendala yang dihadapi BI dalam mekanisme kliring adalah adanya gangguan jaringan selama proses kliring, sehingga Bank Indonesia perlu melakukan transaksi bilateral atau proses kliring antar bank menggunakan sistem RTGS. Gangguan jaringan dapat terjadi secara nasional atau lokal oleh masing-masing wilayah atau kantor, terutama Bank di Kota Lhokseumawe. Kata kunci: Mekanisme Kliring, Bank Indonesia.

scholarly journals ¿Es mayor la eficiencia productiva en los procesos de trabajo transformados? Una consideración acerca de las consecuencias de la transformación del proceso de trabajo en las condiciones laborales.

2016 ◽  
Vol 14 (23) ◽  
Author(s):  
David Fairris
Keyword(s):  
Working Conditions ◽  
Work Teams ◽  
Negative Impact ◽  
Labor Process ◽  
Just In Time ◽  
Total Quality ◽  
Negative Effects ◽  
Time Production ◽  
Organization Of Production ◽  
Rapid Transformation

Resumen:La organización de la producción ha venido sufriendo una rápida transformación desde hace casi dos décadas, con los cambios de los equipos de trabajo, las técnicas administrativas de calidad total y la producción justo a tiempo. Estas transformaciones han resultado en una mejora en la productividad en el trabajo, pero también en las repercusiones negativas sobre la vida de los trabajadores. Si las consecuencias positivas de la transformación del proceso de trabajo con respecto a la productividad están más que compensadas por las consecuencias negativas en las condiciones de trabajo, es posible que el movimiento de transformación del proceso de trabajo sea nocivo para la sociedad como un todo.Palabras clave : organización de la producción; equipos de trabajo; técnicas administrativas; calidad total; producción justo a tiempo; productividad. Abstract:The organization of production has undergone a rapid transformation for almost two decades, through changes in the work teams, the total-quality administrative techniques, and the just-in-time production. These changes have resulted in a better labor productivity, but also in negative effects on workers' lives. If positive consequences of the transformation of labor process with regard to productivity are more than compensated by the negative impact on working conditions, the labor process's change movement can be harmful to society as a whole.Key words: organization of production; work teams; administrative techniques; total quality; just-in-time production; productivity.

Leading a Sea Change in Naval Ship Design: Toward Collaborative Product Development

2005 ◽  
Author(s):  
Robert G. Keane ◽  
Howard Fireman ◽  
Daniel W. Billingsley
Keyword(s):  
Product Development ◽  
Process Improvement ◽  
Development Process ◽  
Ship Design ◽  
Naval Research ◽  
Total Quality ◽  
Collaborative Product Development ◽  
Development Environment ◽  
Improvement Project ◽  
Naval Ship

In October 1989, the Naval Sea Systems Command (NAVSEA) conducted the Ship Design for Producibility Workshop with broad participation from the Navy, Shipbuilders, Ship Design Agents and Academia. The Workshop was one of NAVSEA’s first Total Quality Leadership (TQL) initiatives and was subsequently expanded by NAVSEA’s Chief Engineer (CHENG) and the Deputy Assistant Secretary of the Navy (DASN) for Ships into the Ship Design, Acquisition, and Construction (DAC) Process Improvement Project. In addition, the National Shipbuilding Research Program (NSRP) initiated a number of thrusts in Concurrent Engineering and Increased Throughput. The authors describe one of these major process improvement initiatives, NAVSEA’s 3D “Product Model” Strategy to extend throughout the enterprise-wide process of warship development a primary focus on the bridge between ship design and shipbuilding. The Workshop and subsequent process improvement initiatives have had a profound impact on the Naval Ship Design Process. Yet, as reported to Congress in 2002 by the Secretary of the Navy, the unbudgeted cost growth and increased cycle times for Detail Design of new warships have “reached an untenable level”. This necessitated the October 2004 ASN (RDA) policy memorandum on Integrated Digital Data Environment (IDDE). To realize transformational innovations in our ship designs, as well as transformational innovations in the entire warship development process, the National Naval Responsibility in Naval Engineering (NNR-NE) was recently established by the Navy. To support NNR-NE the Office of Naval Research (ONR) and the Naval Sea Systems Command (NAVSEA) created the Center for Innovation in Ship Design (CISD). A summary of some recent CISD Innovation Cells and how CISD can contribute to breaking down the existing organizational cultures and institutionalizing a collaborative product development environment are also discussed. As we begin a new century, it is appropriate that our naval ship design and shipbuilding community review its progress, look at the cross-cut principles of leading change, determine what it takes to bring about dramatic cultural transformation, and discuss the critical need for Navy, Shipbuilder, Design Agent and Academia leadership to continue developing a new collaborative product development environment which fosters a sea change in the whole naval ship development process.

What is a Business Process?

2011 ◽  
pp. 32-50
Author(s):  
Ned Kock
Keyword(s):  
Total Quality Management ◽  
Organizational Performance ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Total Quality ◽  
Business Process Improvement ◽  
Show Business ◽  
Management Approaches

Business process improvement can be defined as the analysis, redesign, and subsequent change of organizational processes to achieve performance and competitiveness gains. The idea that business process-focused improvement can be used as a tool to boost organizational performance and competitiveness is not new. In fact, business process improvement has been the basis of several widely adopted management approaches, such as total quality management, business process reengineering, and organizational learning. As the following sections briefly show, business process-focused improvement can be a unifying concept of these management approaches.

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