scholarly journals USER SATISFACTION AND INFORMATION SYSTEM: CASE FOR AN EMERGING COUNTRY

2020 ◽  
pp. 87-105
Author(s):  
Chiraz Rouissi
Keyword(s):  
Information Technology ◽  
Information System ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Resource Planning ◽  
Business Environment ◽  
Corporate Management ◽  
Erp Systems ◽  
Technology And Communication ◽  
Set Up

Every corporate always tries to set up an information system to meet its specific needs. Not long ago, information was synonymous with power. Thus, holding it was often seen as a positive value. Today it must not only irrigate the company but also spread within it, intended for customers, suppliers, stakeholders and even shareholders. This paper summarizes the use of the management software that automates all company functions and integrates all functionalities that are necessary for its man­agement and production. The main purpose of this article is to show a question on identifying corporate management to determine the potential impact of the information system and communication on the quality and the utility of the management of users' satisfaction. The object of research is 214 companies with different activities related to the information system and communication. Thus, in recent years the business environment has not stopped experiencing changes and mutations at all levels as economic, sociological or technological. In turn, the paramount importance granted by firms to information technology and communication to be able to face increased competition and thus improve their competitive positioning. The research empirically confirms and theoretically proves many advantages of this study. Therefore, informational benefits help companies to manage resources better, improve decision-making and planning and better perform in the company departments. The ERP systems can provide information benefits to management using their centralized database and their ability to analyze data. The availability of immediate information and above all, on a national or even international basis, becomes more than necessary. The results of the research can be useful for strategic advantages like ERP systems, with their internal and external integration capabilities. Moreover, they will help organizations to achieve these strategic benefits. Keywords corporate, information technology, enterprise resource planning, communication, quality and utility.

PENGARUH DUKUNGAN MANAJEMEN PUNCAK, MANAJEMEN PROYEK DAN KETERLIBATAN PENGGUNA TERHADAP TINGKAT KESUKSESAN IMPLEMENTASI ENTERPRISE RESOURCE PLANNING PADA PERUSAHAAN DI JABODETABEK

2017 ◽  
Vol 2 (2) ◽  
pp. 147-154
Author(s):  
Julian Aristo
Keyword(s):  
Project Management ◽  
Enterprise Resource Planning ◽  
User Involvement ◽  
Resource Planning ◽  
Business Environment ◽  
Top Management ◽  
Management Support ◽  
Erp Systems ◽  
Factors Affecting ◽  
Top Management Support

Enterprise Resource Planning (ERP) systems have become vital strategic tools in today’s competitive business environment. Implementation of ERP systems is a highly complex process which is influenced not only by technical, but also by other factors. The purpose of this research to find out factors influencing the success of ERP implementations in companies in Jabodetabek. In this research three factors of success implementation ERP were selected on the bases of previous research that includes top management support, project management and user involvement. The results indicate that top management support and project management are key factors affecting the success of ERP implementations, while user involvement does not affect the success of ERP implementations. Top management support, project management and user involvement affect the success rate of 72.7% of ERP implementations. While the rest equal to 27.3% influenced by other variables not included in this research model. Keywords: Enterprise Resource Planning, Top management support, project management, user involvement

Socio-Technical Change Perspective for ERP Implementation in Large Scale Organizations

2018 ◽  
pp. 2975-2987 ◽  
Author(s):  
Jessy Nair ◽  
D. Bhanusree Reddy ◽  
Anand A. Samuel
Keyword(s):  
Organizational Change ◽  
Enterprise Resource Planning ◽  
Large Scale ◽  
Resource Planning ◽  
Business Environment ◽  
Erp Systems ◽  
Erp Implementation ◽  
Firm Level ◽  
Erp System ◽  
Technical Theory

Organizations require to enhance their firm level resources to compete in turbulent business environment. Strategic application systems, such as an Enterprise Resource Planning (ERP) System is one such resource technology that centralizes the database of the organization to enable a seamless view of the organization. However, implementation of ERP systems in organizations has not been a success story for many. ERP systems implementation brings about large scale organizational change and hence it becomes essential for stakeholders to have a reference framework for planning for various dimensions of the organization. Hence this chapter applies a General Morphological Analysis(GMA) to identify the most suitable theory to analyse ERP implementation. Socio technical theory with Leavitt's diamond model was analysed as most appropriate since they are based on the of premises organizational change at firm level. Socio technical organizational change model will enable stakeholders to analyse resources required for core dimensions of the organization for ERP implementation.

Algorithm of Choosing the Enterprise Resource Planning System for Enterprises

2020 ◽  
Vol 16 (4) ◽  
pp. 146-160
Author(s):  
Alexander Novikov ◽  
Marina V. Sazonova
Keyword(s):  
Information System ◽  
Enterprise Resource Planning ◽  
Risk Group ◽  
Resource Planning ◽  
Planning System ◽  
Erp Systems ◽  
Careful Planning ◽  
Erp System ◽  
Enterprise Resource Planning System ◽  
Modern Enterprise

The article is dedicated to pointing out the main principles of choosing modern enterprise resource planning (ERP) system for highly technological domestic enterprises. The article provides criteria for choosing ERP system and the risk group for their implementation. The close dependence of the success of the implementation of ERP systems on the proportion of projects for which the budget has not been exceeded has been revealed; the share of projects for which the excess of the actual period over the planned period of the project occurred and the share of implementation of solutions of the “box” type. The authors conclude that it is necessary to develop an information system that meets the specifics of a particular enterprise, as well as careful planning for the timing and cost of implementing this system.

scholarly journals Quality And Effectiveness Of Enterprise Resource Planning - Customer Relationship Management Systems: Implications For Information Systems Marketing Strategies

2011 ◽  
Vol 23 (3) ◽  
Author(s):  
Leonidas Hatzithomas ◽  
Ioannis Stamelos ◽  
Thomas Fotiadis ◽  
John Mylonakis
Keyword(s):  
Information Systems ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Positive Attitude ◽  
Information Quality ◽  
Resource Planning ◽  
Customer Relationship ◽  
Future Research ◽  
System Quality ◽  
Erp Systems

The present research examines the success of Enterprise Resource Planning (ERP) systems in Greece, employing Delone and McLean’s model. The questionnaires of the study were e-mailed to the 1,049 largest organizations based on turnover and assets. The final research sample consists of 105 Greek enterprises. The list of organizations was compiled by using the Index of Companies and Products Directory (ICAP). Results show that users have more positive attitude towards system quality and information quality and less positive attitude towards service quality. Moreover, users believe that ERP systems enhance their performance and can contribute to the control of management. Furthermore, present paper proved that D&M model constitutes a causal model with the exception of the variable of system use that is only related to user satisfaction, and ERP system quality.The findings of this research trigger many theoretical and managerial implications and create lots of potential for future research in the fields of Information Systems, Management, and Marketing.

scholarly journals Enterprise Resource Planning (ERP) systems success: impact of employees’ perceptions and satisfaction on expected benefits in a manufacturing setting

2020 ◽  
Vol 18 (2) ◽  
pp. 466-475
Author(s):  
Vukani Cosmos Xulu ◽  
Sachin Suknunan
Keyword(s):  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Resource Planning ◽  
Erp Systems ◽  
Chi Square ◽  
High Expectations ◽  
Erp System ◽  
Employees Satisfaction ◽  
Expected Benefits ◽  
Manufacturing Organization

The benefits that Enterprise Resource Planning (ERP) systems can offer organizations are the primary reason behind their popularity. However, employees` satisfaction is one of the factors that affect ERP system benefits, while employees` expectations of such systems affect their satisfaction. The study aimed to identify and investigate how employees’ expectations of the general benefits from ERP systems influence employees` satisfaction and actual benefits derived. The study was performed in a manufacturing organization, and data collection entailed a quantitative questionnaire, targeting an entire population of 80 employees (ERP users). The study obtained a 66% response rate, and quantitative data analysis techniques were used. The study found out that users with high expectations were more dissatisfied and not benefiting from the ERP system compared to those with low expectations. Users with more experience did not find the ERP system very challenging compared to the users who had less experience. The Chi-square test of independence implied that the general expectations that users had on ERP systems did not affect their satisfaction (7.965, p = 0.241). Besides, there was a relationship between general expected benefits from an ERP system and the actual benefits of using it (19.342, p < 0.013). Furthermore, a moderate and significant relationship between actual benefits derived and user satisfaction was found (.451**, p < 0.001). The study concludes that there is a relationship between employees’ expected benefits, employees` satisfaction, and actual benefits derived from ERP systems.

scholarly journals The Impact of Enterprise Resource Planning on Business Performance: With the Discussion on Its Relationship with Open Innovation

2020 ◽  
Vol 6 (3) ◽  
pp. 87
Author(s):  
Sara AlMuhayfith ◽  
Hani Shaiti
Keyword(s):  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Exploratory Study ◽  
Business Performance ◽  
Resource Planning ◽  
Planning System ◽  
Significant Finding ◽  
Erp Systems ◽  
Study Results ◽  
The Impact

Small and medium enterprises (SMEs) have played an important role in economic development. The increasing number of SMEs have resulted in the business landscape to become more and more competitive. This has made SMEs to also undergo great challenges to be able to maintain their existence and expand their businesses. It is argued that the enterprise resource planning system (ERPs) can improve business performance. Therefore, the primary purpose of this study is to examine the impact of an ERPs usage on the financial and non-financial performance of the Saudi SMEs. An exploratory study has been used to identify the factors contributing to the effective and successful use of an ERP system. The findings indicate seven contingency factors. Based on the exploratory study results, three hypotheses have been developed and tested in a quantitative study. A survey is constructed and sent to 200 Saudi SMEs that adopted the ERP systems. About 120 valid responses have been received. For data analysis and hypothesis testing, a structural equation modelling (SEM) tool has been adopted. The results depict that management support, user satisfaction, and training significantly impact the ERPs usage. Another significant finding is that ERP systems enhance SMEs’ performance.

Enterprise Resource Planning (ERP)

2009 ◽  
pp. 359-371
Author(s):  
Ronald E. McGaughey ◽  
Angappa Gunasekaran
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Business Environment ◽  
Customer Relationship ◽  
Current Status ◽  
Future Research ◽  
Design Development ◽  
Erp Systems ◽  
Enterprise Integration ◽  
Business Needs

Business needs have driven the design, development, and use of Enterprise Resource Planning (ERP) systems. Intra-enterprise integration was a driving force in the design, development, and use of early ERP systems, but increased globalization, intense competition, and technological change have shifted to focus to inter-enterprise integration. Current and evolving ERP systems thus reflect the expanded scope of integration, with greater emphasis on things like supply chain management and customer relationship management. This manuscript explores the evolution of ERP, the current status of ERP, and the future of ERP, with the objective of promoting relevant future research in this important area. If researchers hope to play a significant role in the design, development, and use of suitable ERP systems to meet evolving business needs, then their research should focus, at least in part, on the changing business environment, its impact on business needs, and the requirements for enterprise systems that meet those needs.

Evolution of Enterprise Resource Planning

2010 ◽  
pp. 263-276
Author(s):  
Ronald E. McGaughey ◽  
Angappa Gunasekaran
Keyword(s):  
Enterprise Resource Planning ◽  
Driving Force ◽  
Resource Planning ◽  
Business Environment ◽  
Current Status ◽  
Future Research ◽  
Design Development ◽  
Erp Systems ◽  
Enterprise Integration ◽  
Business Needs

Business needs have driven the design, development, and use of the enterprise-wide information systems we call Enterprise Resource Planning (ERP) systems. Intra enterprise integration was a driving force in the design, development, and use of early ERP systems. Changing business needs have brought about the current business environment, wherein supply chain integration is desirable, if not essential, thus current and evolving ERP systems demonstrate an expanded scope of integration that encompasses limited inter-enterprise integration. This chapter explores the evolution, the current status, and future of ERP, with the objective of promoting relevant future research in this important area. If researchers hope to play a significant role in the design, development, and use of suitable ERP systems to meet evolving business needs, then their research should focus at least in part on the changing business environment, its impact on business needs, and the requirements for enterprise systems that meet those needs.

Enterprise Resource Planning Systems

2010 ◽  
pp. 105-114
Author(s):  
Alok Mishra
Keyword(s):  
Information Technology ◽  
Competitive Advantage ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Erp Systems ◽  
Planning Systems ◽  
Erp System ◽  
Sustained Competitive Advantage ◽  
Enterprise Resource Planning Systems ◽  
The World

In the age of globalization, organizations all over the world are giving more significance to strategy and planning to get an edge in the competition. This chapter discusses the Enterprise Resurce Planning (ERP) systems effects and strategic perspectives in organizations. These are significant how information technology and ERP together facilitate in aligning the business in such a way so that it should lead to excellent productivity. It further explores in what ways effects of ERP system in organizations can provide sustained competitive advantage.

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