scholarly journals REMOTE WORKING: FROM BENEFITS TO AN OBLIGATION FOR TALENT RETENTION STRATEGY INTHE SERVICE INDUSTRY

2021 ◽  
Vol 9 (10) ◽  
pp. 325-338
Author(s):  
Tom Okot ◽  
Keyword(s):  
Service Industry ◽  
Service Industries ◽  
Primary Data ◽  
Future Research ◽  
Situational Analysis ◽  
Management Skills ◽  
Retention Strategies ◽  
Key Factor ◽  
Talent Retention ◽  
Human Resource Personnel

Purpose:This research seeks to investigate whether a remote working model has become a key factor influencing talent retention strategies during the covid-19 pandemic. Research Methodology:A mixed research methodology was applied following the grounded theory of conceptualization to assess data associations and explain their relationships. A situational analysis of relevant research related to the topic was conducted. Primary data collection included a total of 12 interviews issued to Human Resource personnel in the service industry and a survey to 115 people aged between 20-30 years who due to the covid-19 pandemic remain working remotely. Findings: We found out that 45% of people consider remote working as key when deciding on a new job. However much remote working has rapidly picked up momentum, managers still need to work on their management skills to enhance high-quality talent retention strategies and competitive advantage. Research limitations: We only focused on 17.47% of the labor force in the service industry who are between 20-30 years and due to covid-19 pandemic remain working remotely. However, most service industries had already implemented remote working models before the pandemic. Future research should include these companies as well and expand on the population scope. Practical Implications: The results could be used by managers to optimize productivity, efficiency and improve company talent retention strategies. Additionally, it offers employees work-balance benefits to consider for future jobs. Originality/Value: Remote working, talent retention strategies, and the service industry have been extensively researched. However, covid-19 influences a lot of these models and applicability especially in the service industry, unfortunately, it has been less explored.

Organisational Learning Dimensions and Talent Retention Strategies for the Service Industries

2018 ◽  
pp. 358-381 ◽  
Author(s):  
Sulaiman Olusegun Atiku ◽  
Ziska Fields
Keyword(s):  
Service Industry ◽  
Organisational Learning ◽  
Service Industries ◽  
Continuous Learning ◽  
Sustainable Competitive Advantage ◽  
Retention Strategies ◽  
Business Sustainability ◽  
Long Period ◽  
Innovative Products ◽  
Talent Retention

This chapter explores the contributions of organisational learning dimensions and talent retention strategies within an organisation to the development of innovative products/services and business sustainability. A literature review approach was adopted to investigate the link between intra/inter-organisational learning, talent retention strategies and business sustainability. It was found that an organisation needs to invest in continual learning and retention of talented employees to ensure business sustainability in the service industries. The ability to keep high-calibre human capital within an organisation is one of the greatest sources of sustainable competitive advantage. Judging from the global demands for a high calibre of talents, it is extremely difficult if not impossible to retain talents within an organisation for a long period of time. This chapter proposes a framework for developing innovative products/services to enhance business sustainability in the service industry through continuous learning dimensions and upgraded talent retention strategies.

Organisational Learning Dimensions and Talent Retention Strategies for the Service Industries

2020 ◽  
pp. 1657-1680
Author(s):  
Sulaiman Olusegun Atiku ◽  
Ziska Fields
Keyword(s):  
Service Industry ◽  
Organisational Learning ◽  
Service Industries ◽  
Continuous Learning ◽  
Sustainable Competitive Advantage ◽  
Retention Strategies ◽  
Business Sustainability ◽  
Long Period ◽  
Innovative Products ◽  
Talent Retention

This chapter explores the contributions of organisational learning dimensions and talent retention strategies within an organisation to the development of innovative products/services and business sustainability. A literature review approach was adopted to investigate the link between intra/inter-organisational learning, talent retention strategies and business sustainability. It was found that an organisation needs to invest in continual learning and retention of talented employees to ensure business sustainability in the service industries. The ability to keep high-calibre human capital within an organisation is one of the greatest sources of sustainable competitive advantage. Judging from the global demands for a high calibre of talents, it is extremely difficult if not impossible to retain talents within an organisation for a long period of time. This chapter proposes a framework for developing innovative products/services to enhance business sustainability in the service industry through continuous learning dimensions and upgraded talent retention strategies.

Organisational Learning Dimensions and Talent Retention Strategies for the Service Industries

2020 ◽  
pp. 1145-1168
Author(s):  
Sulaiman Olusegun Atiku ◽  
Ziska Fields
Keyword(s):  
Service Industry ◽  
Organisational Learning ◽  
Service Industries ◽  
Continuous Learning ◽  
Sustainable Competitive Advantage ◽  
Retention Strategies ◽  
Business Sustainability ◽  
Long Period ◽  
Innovative Products ◽  
Talent Retention

This chapter explores the contributions of organisational learning dimensions and talent retention strategies within an organisation to the development of innovative products/services and business sustainability. A literature review approach was adopted to investigate the link between intra/inter-organisational learning, talent retention strategies and business sustainability. It was found that an organisation needs to invest in continual learning and retention of talented employees to ensure business sustainability in the service industries. The ability to keep high-calibre human capital within an organisation is one of the greatest sources of sustainable competitive advantage. Judging from the global demands for a high calibre of talents, it is extremely difficult if not impossible to retain talents within an organisation for a long period of time. This chapter proposes a framework for developing innovative products/services to enhance business sustainability in the service industry through continuous learning dimensions and upgraded talent retention strategies.

scholarly journals Assessment of employees’ attitudes toward ongoing organizational transformations

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Irina Heim ◽  
Nibedita Sardar-Drenda
Keyword(s):  
Perceived Control ◽  
Business Models ◽  
Service Industry ◽  
Well Being ◽  
Business Environment ◽  
Lessons Learned ◽  
Service Industries ◽  
Primary Data ◽  
Content Type ◽  
Digital Service

PurposeGlobal companies in the digital service industry are experiencing a pressing urgency for ongoing transformations caused by external factors driven by the need to change business models. This study aims to evaluate the willingness and ability to change as constructs of employee attitude toward change, assess their predictors and develop an approach to analyzing willingness and ability to change.Design/methodology/approachThis study uses an abductive approach, building on the refinement of existing theories. The authors conducted 306 employees' surveys and nine interviews to collect primary data.FindingsThe result of this study suggests that the employees are willing to change when they have a sense of perceived control based on collaboration with management. Factors that have an impact on the willingness and ability to change include job function, age, years of job experience, knowledge of values, company background, understanding the current challenges, understating the urgency for change, positive attitude toward past changes and trust in leadership.Research limitations/implicationsThis is research is focused on one organization, and research in other industries or firms in the digital service industry would be beneficial.Practical implicationsThis research contributes to the practice on the conduct of diagnostic investigation in an organization's readiness and risk for a planned change. The authors add to the existing literature the new dimensions related to the prior experience with change and understanding the need and urgency for change -specific factors that are relevant to individual ability to change. Managers can use findings in this study to learn how to plan and manage organizational change in the fast-paced business environment of digital service industries.Social implicationsThis research will help to understand work attitudes, emotions and behaviors and therefore will improve the well-being in the organizations experiencing transformation.Originality/valueIndividual readiness as a stand-alone concept was not enough explored in the literature, thus creating an opportunity for this study to fill the research gap. The lessons learned from this study are the following: ongoing change initiatives require longer time with a need to extend the organizational restructuring to behavioral and mindset change. This research suggests a practical approach to the assessment of change readiness in organizations. A simple model explaining factors affecting employees' willingness and ability to change has been suggested.

DETERMINANT OF COMPANY PERFORMANCE IN CONSTRUCTION SERVICE INDUSTRIES IN JAVA ISLAND: GAJAH MADA LEADERSHIP ANALYSIS

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
I Dewa Ketut Suharjana ◽  
Bambang Purwoko ◽  
Husein Umar
Keyword(s):  
Structural Equation ◽  
Corporate Strategy ◽  
Service Industry ◽  
Descriptive Analysis ◽  
Service Industries ◽  
Primary Data ◽  
Equation Modeling ◽  
Company Performance ◽  
Causality Analysis ◽  
Leadership Analysis

The aims of this research is to analyze the influence of Strategy Corporate, HRD Strategy, QHSE Management and Leadership on Company Performance in Construction Industry in Java Island. The research design used in this study is a causal design that explains the relationship between variables, supplemented by descriptive analysis to explain data from indicators and dimensions of each variable.The research location in Java Island area, the object of research includes36 companies in construction service industry using 246 managers as a sample. The data of this research are primary data obtained from questionnaires by respondents.The analytical method used for descriptive study and using SPSS software and Structural Equation Modeling (SEM) using Lisrel software for the study of causality between variables.The result of causality analysis indicated that some research hypothesis is rejected, that is Leadership does not influence to Company Performance, Corporate Strategy has no effect to Company Performance, HRM Strategy has no effect to Company Performance and QHSE Management has no effect to Company Performance. Keywords: HRD Management, Company Strategy, QHSE Management, Leadership, Company Performance

scholarly journals ​Investigating Success Factors on Employee Performance of Accommodation and Food Service Industry in Penang, Malaysia

2020 ◽  
Vol 4 (5) ◽  
pp. 32-42
Author(s):  
Keyword(s):  
Service Industry ◽  
Employee Performance ◽  
Rapid Development ◽  
Food Service ◽  
Working Environment ◽  
Sample Size Determination ◽  
Primary Data ◽  
Future Research ◽  
Service Market ◽  
Independent Variables

The accommodation and food service market in Malaysia is very active. However, inconsistent with the rapid development of the accommodation and food service industry, accommodation and food service industry generally face problems such as shortage and loss of talent, poor service quality and competition in industry. The purpose of this paper was to investigate the successful factors that affected the employee performance of accommodation and food service industry in Penang, Malaysia. The factors that examine in this paper were training, working environment, reward and leadership. Data was gathered from the employee from accommodation and food service industry in Penang, Malaysia. The research was a quantitative research method. The researcher used a sample size determination table and used cluster sampling technique to select samples to make the samples more representative. The questionnaire was consisted of two section. The five-Likert scale was used to collect the primary data and 201 responses were properly filled and returned. SPSS was used to analyze the data collected through the questionnaire. The frequency, reliability and descriptive were calculated and explained. The results showed that there was a positive correlation between all independent variables and dependent variable. It was found that the effect of the independent variables on dependent variable was 52.9%, while the remaining 47.1 were affected by factors that were not covered by this study. In this study, it also found that training and working environment have a significantly impact on employee performance, however, reward and leadership have no significant impact on employee performance. Based on the findings, the research results were discussed and recommendations are provided for managers and future research.

The 4Cs of mass customization in service industries: a customer lens

2020 ◽  
Vol 34 (4) ◽  
pp. 499-511 ◽  
Author(s):  
Jessica L. Pallant ◽  
Sean Sands ◽  
Ingo Oswald Karpen
Keyword(s):  
Boundary Conditions ◽  
Mass Customization ◽  
Design Methodology ◽  
Service Industries ◽  
Future Research ◽  
Practical Application ◽  
Theoretical Understanding ◽  
Content Type ◽  
Priority Areas ◽  
Research Priority

Purpose Increasingly, customers are demanding products that fit their individual needs. Many firms respond by cultivating product individualization via mass customization, often integrating this capability via interactive platforms that connect them with customers. Despite such customization, research to date has lacked cohesion, often taking the organizational, rather than customer, view. The purpose of this paper is to provide inconclusive theorizing in regard to customization from the consumers’ perspective. Design/methodology/approach The review and synthesis of the literature revealed that co-configuration is an underexplored domain of mass customization. Consequently, an initial conceptualization of co-configuration is developed and compared with current customization strategies. Specifically, the definition and boundary conditions of co-configuration are compared with three domains of mass customization, namely, co-production, co-construction and co-design. This led to the development of research priority areas to establish an agenda for future research on mass customization and its role in customer’ firm relationships. Findings This paper provides the delineation of four distinct consumer customization strategies, conceptualized in a matrix, and proposes separate customer journey visualizations. In advancing the theoretical understanding by means of a unifying typology, this paper identifies three existing Cs of mass customization (co-production, co-construction and co-design) and focuses specifically on a fourth (co-configuration), identified as an understudied mass customization strategy. Originality/value This paper extends the previous conceptualizations of mass customization comprising co-production, co-design and co-construction. The proposed typology establishes a foundation for four research priority areas that can improve both academic rigor and practical application.

Do the heterogeneous determinants of life satisfaction affect differently across borrowers of diverse credit sources? A propensity score approach

2018 ◽  
Vol 45 (8) ◽  
pp. 1142-1158 ◽  
Author(s):  
Tiken Das ◽  
Manesh Choubey
Keyword(s):  
Life Satisfaction ◽  
Propensity Score ◽  
Probit Model ◽  
Ordered Probit ◽  
Primary Data ◽  
Ordered Probit Model ◽  
Future Research ◽  
Content Type ◽  
Credit Access ◽  
Physical Assets

Purpose The purpose of this paper is to evaluate the non-monetary effect of credit access by providing an econometric framework which controls the problem of selection bias. Design/methodology/approach The study is conducted in Assam, India and uses a quasi-experiment design to gather primary data. The ordered probit model is used to evaluate the non-monetary impact of credit access. The paper uses a propensity score approach to check the robustness of the ordered probit model. Findings The study confirms the positive association of credit access to life satisfaction of borrowers. It is found that, in general, rural borrower’s life satisfaction is influenced by the ability and capacity to work, the value of physical assets of the borrowers as well as some other lenders’ and borrowers’ specific factors. But, the direction of causality of the factors influencing borrowers’ life satisfaction is remarkably different across credit sources. Research limitations/implications The study argues to provide productive investment opportunities to semiformal and informal borrowers while improving their life satisfaction score. Although the results are adjusted for selection and survivorship biases, it is impossible with the available data to assess which non-income factors explain the findings, and therefore this limitation is left to future research. Originality/value The study contributes to the literature of rural credit by assessing the probable differences among formal, semiformal and informal credit sources with respect to non-monetary impacts.

The identity crisis of sustainable development

2014 ◽  
Vol 11 (1) ◽  
pp. 4-15 ◽  
Author(s):  
Catalin Ratiu ◽  
Beverlee B. Anderson
Keyword(s):  
Sustainable Development ◽  
Design Methodology ◽  
Identity Crisis ◽  
Primary Data ◽  
Future Research ◽  
Clear Understanding ◽  
Content Type ◽  
The Public ◽  
Larger Sample ◽  
Practical Implications

Purpose – There are many different conceptualizations to sustainable development and these different approaches may have led to confusion amongst the public. The purpose of this paper is to explore the identities of the term and how the confused identity may be leading to problems for sustainable development efforts. Design/methodology/approach – The design is exploratory, using both secondary and primary data to understand the different sustainable development concepts. Findings – There is no consistent understanding or use of the term “sustainable development” among various groups. Research limitations/implications – Future research should include a larger sample that is more representative of people from different backgrounds and geographical areas. Practical implications – The public is generally willing to support only projects that it understands. Without a clear understanding of sustainable development, the public will be less inclined to support these efforts. Originality/value – This study examines the perceptions and understandings of the term by the general public representing different generations.

Analysis of External Environtmental Forces and Company Resources Its Influence on Strategic Orientation, Absorptive Capability and Value Creation and Their Implication on Business Performance: A Survey on Courier Services Companies in Indonesia

2015 ◽  
Vol 3 (1) ◽  
pp. 65-74
Author(s):  
Hana Suryana
Keyword(s):  
Value Creation ◽  
Business Performance ◽  
Service Industry ◽  
Positive Impact ◽  
Partial Least Square ◽  
Model Verification ◽  
Strategic Orientation ◽  
Least Square ◽  
Primary Data ◽  
Courier Service

Objective - Explore the data and information on External Environmental Forces and Company Resources on Strategic Orientation, Absorptive Capability, Value Creation and their implication on Business Performance of courier service industry in Indonesia. Methodology/Technique - The nature of this research is descriptive and verification. The unit of analysis is the courier service industry, and a sample of 72 courier companies from various regions in Indonesia. The time horizon is cross-sectional, where the research is done at a certain time. Primary data is collected by a questionnaire and interviews with management of the companies and stakeholders. The analysis is done by using the model verification Partial Least Square (PLS). Findings - Company Resources have the positive impact on Absorptive Capability to increase Value Creation and Business Performance.However, the magnitude of the influence is faced with the problems of in optimal development of Company Resources on the aspects of tangible and intangible assets. The condition makes companies could not optimize in Absorptive Capability as well as Value Creation to improve Business Performance. Novelty - It was very few articles discussing the comparison of the psychological determinants of online self-disclosure and privacy issues between Polish and Indonesian. Type of Paper - Empirical Keywords : Absorptive Capability, Business Performance, Company Resources,External Environmental Forces, Strategic Orientation, Value Creation.

Sign in / Sign up

Export Citation Format

Share Document