Organisational Learning Dimensions and Talent Retention Strategies for the Service Industries

This chapter explores the contributions of organisational learning dimensions and talent retention strategies within an organisation to the development of innovative products/services and business sustainability. A literature review approach was adopted to investigate the link between intra/inter-organisational learning, talent retention strategies and business sustainability. It was found that an organisation needs to invest in continual learning and retention of talented employees to ensure business sustainability in the service industries. The ability to keep high-calibre human capital within an organisation is one of the greatest sources of sustainable competitive advantage. Judging from the global demands for a high calibre of talents, it is extremely difficult if not impossible to retain talents within an organisation for a long period of time. This chapter proposes a framework for developing innovative products/services to enhance business sustainability in the service industry through continuous learning dimensions and upgraded talent retention strategies.

Ethics Impact on Knowledge Management in Organizational Development

This study aims to examine the impact of ethics in the knowledge management in organizational development in Botswana. Importance of ethics in knowledge management is growing at a faster pace of late; still some employees tend to be unethical. As organization consists of different people with different ethical cultures, it is essential that organizations should make their employees follow ethical principles while creating, sharing and using both explicit and tacit knowledge to have optimum organizational development. Respecting ethics by human resources helps to improve implementation of knowledge management. The chapter main focus is on Management of ethics in an organization which influences knowledge management processes and subsequently influence organizations development. To locate ethics impact on knowledge management for organizational development, the scholars employed a survey strategy where respondents indicated that there is a significant impact of ethics in knowledge management for organizational development.

Effective Decision Making for Knowledge Development in Higher Education

Making decisions is the most important task of university leaders or managers and it is often the most difficult task. This chapter offers a step-by-step decision-making procedure for solving complex problems. It outlines the concept of decision-making and processes for both public and private decision-making agendas, using different decision criteria and different types of information. This chapter also describes barriers to effective decision making and decisions that must be made in conditions of certainty and uncertainty. Using a descriptive and suggestive research design, multiple statistical procedures; the results revealed that the types, styles and barrier to decision making processes are significantly related to the poor quality management of higher education in Nigeria? It is therefore imperative that institutional leaders are thoughtful and precise decision makers. This study recommends that the process of decision making ought not to be reactionary, but systematically planned and swift as well as planning for the unanticipated and unintentional situations as they arise.

Knowledge Perspective in Indian Public Sector Undertakings

In this chapter, the Public Sector Undertakings or PSUs of India are taken for discussion with specific intention. This is because of their shifting paradigm towards outsourcing, partial privatization and divestment since last few years. The Indian PSUs are going for all these strategic steps with main objective of incorporation of knowledge management into them. Knowledge Management process is the activity or initiative that any organization puts in place to enable and facilitate creation, sharing and use of knowledge for organizational benefit. The Indian PSUs are now much worried about the benefit or profitability aspect. They now will have to go strictly for Returns on Investments approach; and apart from all other investments, huge investment in knowledge sources is key requirement for them.

Proliferating View of Knowledge Management and Balanced Scorecard Outcome Linkage

This chapter aims to develop the decomposed model to examine the impact of specific knowledge management resources (i.e., knowledge infrastructure capabilities and processes) on balanced scorecard outcomes (learning and growth, internal process, customer satisfaction, and financial performance). Prior research often utilizes composite models when examining the knowledge management-organizational performance link. But, understanding how individual resources relate to organizational performance remains gap. This study addresses this gap by assessing the links between specific knowledge management resources and organizational performance.

Sustainable Knowledge Management Strategies

Knowledge organizations have been challenged to develop sustainable, actionable and business oriented knowledge management strategies. Many strategies published in the peer reviewed and gray literature include tactics, principle, platitudes and checklists. Organizations often borrow templates from associations or other organizations as starting points for formulating their strategies. These strategies often fall short of expectations. This chapter proposes a framework for an organization to walk through the process of developing a knowledge management strategy that aligns with business-critical capabilities, identifies the intellectual capital and knowledge assets required to support those capabilities, aligns assets and capabilities, and creates a foundation for selecting and monitoring tactics to invest in and manage liabilities associated with those assets. The chapter recommends a strategic infrastructure that is comparable to those developed for financial and physical assets.

Assessment of Graduates' Generic Competences in Virtual Mode at the National Polytechnic Institute

The main objective of the study was to assess the levels of development of generic competences in the graduates of the degree in International Commerce in the virtual modality of the IPN. The type of research was a quantitative methodology with an exploratory cross-sectional design. The instrument that was used to obtain the information on the GCs developed was a questionnaire based on a Likert scale. It was found that the assessment of the participants on this type of competences has an interval based on a lower mean of 2.13 until a larger average of 3.71, where those that were identified with the lowest level of dominance were the ones related to the work in international contexts, second language communication skills and the ability to work as a team. The findings serve to support its virtual academic programs and thus increase its academic offer based on quality indicators that include not only graduates but also other educational actors such as teachers, managers and administrators as well as assessing the operation of the support infrastructure and equipment.

Leveraging Knowledge Management for Value Creation in Service-Oriented Organisations of Namibia

Firms create value as a basis for their sustainability in two ways: physical transformation of inputs into high value outputs or arbitrage. This involves either cross-place arbitrage which is trade or cross-time arbitrage which is speculation. Modern economies driven by globalisation and fierce competition in which competitiveness is no longer determined by the possession of scarce capital and abundance of cheap labour but the utilisation of knowledge asset which improves with usage. In that context, knowledge-intensive services organisations stand to thrive and prosper testimony of the structural shifts in the sectoral contributions to GDP of many countries. Through conceptual analysis of documents, articles and reports, this paper suggests that emerging economies with abundant highly educated and skilled manpower coupled with natural resources endowment can leverage knowledge management as a core competency to catapult their services industry. This goal requires an understanding of critical success factors that drive successful organisational knowledge management strategies.

Organizational Learning and Performance Under the Approach of Organizational Theories

The objective of the present study is a theoretical revision that aims to broaden the framework of analysis and to identify a range of competencies necessary to act effectively in the designs of modern organizations and to understand the nature of these individual capacities that favor learning in the Organizations that includes more people, processes and the influence of the environment. The findings of this work guide practitioners on where to focus efforts to promote the acquisition of new knowledge and take action for its application that promotes organizational change and achieves their durability through competitive advantages.

Ethics in Knowledge Dissemination

In the modern socio-economic scenario, knowledge dissemination has turn out to be an essential topic. Effective knowledge dissemination is significant for the organizations as knowledge is shared not only with people working within the organizations but with a long list of stakeholders attached with the organization. Dissemination of knowledge has drawn a wide attention to related ethical considerations, as sometimes information shared in unregulated and subversive ways or unreliable or false information is shared with people. To understand the role of ethics in knowledge dissemination in organizations this chapter provides a discussion of implications of the questions of relevance, predicament and systems of ethical knowledge diffusion. Further the author illustrates distortion of information or knowledge for self-interest, their causes and effects with relevant examples. The chapter identifies the ethics of “informal” and unauthorized transfer of information, and proposes solutions and approach to deal with the problem.