scholarly journals Opportunities and Benefits Implementation Business Intelligence Application on Health Center

2015 ◽  
Vol 6 (1) ◽  
pp. 1 ◽  
Author(s):  
Hady Pranoto
Keyword(s):  
Operating System ◽  
Health Services ◽  
Health Center ◽  
Business Intelligence ◽  
Health Centers ◽  
Public And Private ◽  
System A ◽  
Computerized System ◽  
Intelligence Application

The health center has the task of providing health services to the community, to be able to win the competition among the existing health centers; a health center should have a good operating system, a computerized operating system to improve services in the field of administration. However, providing a computerized system is not enough, many other health centers or competitors also use a computerized system. Unfortunately, health centers in Indonesia have not yet implemented business intelligence application. There are many public and private health centers do not apply automated operational system. A study of the literature is conducted to find evidence of the application of BI, and any sector of the BI can be applied. Many sectors in health services where BI can be applied to improve the productivity quality of service and competitiveness in this era of globalization.

scholarly journals Analysis of the Quality of Health Center Services Based on Public Service Regulation by the Government

2020 ◽  
Vol 4 (6) ◽  
pp. 192-195
Author(s):  
Ambo Dalle ◽  
Sri Purwantono ◽  
Bahtiar Bahtiar
Keyword(s):  
Health Services ◽  
Health Center ◽  
Public Service ◽  
Health Centers ◽  
Quality Health ◽  
The Government ◽  
Quota Sampling ◽  
Center Service ◽  
Quality Health Services

Health centers are expected to provide quality health services that meet the needs of the customers. Health centers need to improve services in order to be able to compete, develop, and grow. This study describe the satisfaction of the customers for services provided by Kendal Health Center, Ngawi, Indonesia. The population of this study were community who utilized health services at the Kendal Health Center in 2016. The sample were selected using quota sampling. Each unit of service given a quota of 20 respondents, while auxiliary health center were quota of 10 respondents, because the customer visit at a auxiliary health center were lower. The variable was the satisfaction with services provided by health center. Data were collected by filling out questionnaires, then analyzed descriptively using spiderweb diagram. In general, the results of the study indicate that the quality of health center services was in the good category, and all service units had succeeded in exceeding the predetermined targets. Keywords: health center; service quality; public service

scholarly journals Analysis of Outpatient Satisfaction and the Quality of Health Services

2020 ◽  
Vol 2 (1) ◽  
pp. 26-33
Author(s):  
Sumayyah Jamal H. M. Arifin ◽  
Muntasir . ◽  
Erny Erawati Pua Upa
Keyword(s):  
Health Services ◽  
Health Center ◽  
Health Department ◽  
Health Centers ◽  
Outpatient Services ◽  
Exclusion Criteria ◽  
Internal Factors ◽  
Quality Of Health Services ◽  
Descriptive Survey

Quality is an important factor in health services. Bakunase Health Center is one of the primary accredited health centers in Kupang City. Based on data from the Health Department, there has been a decrease in the number of visits over the last three years. This happens due to external factors and internal factors. The external factor is the increasing degree of public health, while the internal factor is the decrease in the patients’ commitment to treatment. The purpose of this study is to describe the level of outpatient satisfaction with the quality of health services at Bakunase Health Center of Kupang City in 2020. This was a descriptive survey with a quantitative approach. The population in this study was all patients who visited and used outpatient services at Bakunase Health Center in Kupang City from January to October 2019. Accidental sampling was used in selecting the samples from each outpatient sub-group in 7 polyclinics at Bakunase Health Center using inclusion and exclusion criteria. The results indicated that the level of conformity between expectations and reality of the services are as follows:  98.78% tangible, 98.66% reliable, 98.33% responsive, 98.79% assurance 98.74% empathy. Based on the Cartesian Importance Performance Analysis (IPA) diagram, quadrant A was filled by one attribute from the responsiveness dimension, quadrant B was filled by most attributes from the reliability dimension, quadrant C was filled by most attributes from the empathy dimension and quadrant D was filled by one attribute from the responsiveness dimension.

scholarly journals HUBUNGAN PENERAPAN MANAJEMEN PUSKESMAS DAN KOMITMEN KERJA PETUGAS DENGAN MUTU PELAYANAN PENGOBATAN DI POLI UMUM PUSKESMAS KABUPATEN BANGKALAN (Studi di Puskesmas Se-Kabupaten Bangkalan)

2016 ◽  
Vol 2 (02) ◽  
Author(s):  
Shobirin .
Keyword(s):  
Health Services ◽  
Health Center ◽  
Health Care Quality ◽  
Public Health Problem ◽  
Care Quality ◽  
Health Centers ◽  
P Value ◽  
Analysis Tool ◽  
Application Service

Health care quality problems in health centers is growing into a serious public health problem . The low quality of puskesmas is often a complaint from the public . The demands of today's society will be quality health services is increasing. a strong commitment to be willing to devote all its capabilities for the benefit of health centers in improving the quality of health services. This research is analytic survey research with cross sectional approach with quantitative approach . Data collection at once at a time (point time approach) . The total sample of 105 doctors and nurses at the health center of Bangkalan Public Poli . To test the relationship pattern researchers used an analysis tool of logistic regression chi square test with SPSS version 16 . The results showed that: 1) with a p value of 0.001 No Relationship Management Application Service Quality Medical health center, 2) with p value 0.000 Labour Relations Officers Commitment to Quality Medical Care. Employees who have work commitments to be more responsible in providing the best service qualityKeywords : Application management clinic, working Commitment , Quality of Service

scholarly journals Performance assessment of public health center in pare-pare, South Sulawesi

2019 ◽  
Vol 6 (4) ◽  
pp. 1369
Author(s):  
Ajeng Dyah Pythaloka ◽  
Darmawansyah . ◽  
Muhammad Asdar
Keyword(s):  
Public Health ◽  
Customer Satisfaction ◽  
Health Services ◽  
Health Center ◽  
Health Centers ◽  
Performance Category ◽  
Average Performance ◽  
Public Health Center ◽  
The Public

Background: Customer (patient) satisfaction in health services is very important to note because it can describe the quality of services in the health service. This study aims to determine the level of performance assesment of public health centers relating to the quality of public health centers service, management of public health centers and health services based on patient satisfaction in the public health center in Parepare, South Sulawesi.Methods: The research method is quantitative with survey research to determine the level of reseach results on public health centers about patient satisfaction.Results: The results of the study indicate that performance assessment is in the form of the quality of service possessed by the public health center obtained an average performance value of 8.8 with a good performance category. Management of the public health center obtained an average performance value of 8.9 with a good performance category. Health services obtained an average performance value of 90.7% with sufficient performance categories. Customer satisfaction obtained an average value of 71.1% in the good category.Conclusions: Service quality of public health center has a good performance, health center management has good performance, health services have sufficient performance, customer satisfaction has a good category. So that the average performance of the public health center has results comparable to the results of customer satisfaction, which is a good category.

scholarly journals EVALUASI PELAYANAN PROGRAM JAMPERSAL : TINJAUAN DIMENSI MUTU PELAYANAN JAMPERSAL

2018 ◽  
Vol 6 (2) ◽  
pp. 180-183
Author(s):  
Leli Mulyati
Keyword(s):  
Quality Of Care ◽  
Pregnant Women ◽  
Health Center ◽  
Continuity Of Care ◽  
Health Centers ◽  
Technical Competence ◽  
Purposive Sampling ◽  
Strongly Agree ◽  
Almost All

Knowing the factor fo pregnant women to choose jampersal service health center in the region of Curup Year 1012. The research is using descriptive design. The sampling using purposive sampling. With 67 people and count using univariant. From this study it can be seen from the technical competence almost half of respondents (48.2%) responded strongly agree, Access to almost all respondents (52.23%) responded agree. The effectiveness of almost all respondents (51.23%) responded agree. Continuity of care almost all respondents (51.73%) responded agree, security is almost all respondents (51.23%) responded agree. Human interpersonal almost all respondents (52.76%) responded agree, and the comfort of  pleasure almost all respondents (50.23%) responded agree. Based the conclusion, of the 67 respondents can be concluded the vast majority of respondents (52.23%) said quality of care at health centers is good and almost Curup majority of respondents (47.76%) stated quality of care at health centers Curup not good.

scholarly journals Provider-Related Predictors of Utilization of University Health Services in Nigeria

1970 ◽  
Vol 29 (2) ◽  
Author(s):  
Olumide ABIODUN ◽  
Faithman OVAT ◽  
Oluwatosin OLU-ABIODUN
Keyword(s):  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Health Facility ◽  
Waiting Time ◽  
Related Factors ◽  
Mortality And Morbidity ◽  
Process Indicators ◽  
The University

BACKGROUND: The utilization of health services is an important policy concern in most developing countries. Many staff and students do not utilize the health services within the university system despite the availability of good quality services. This study investigated the provider-related factors related to utilization of university health service by staff and students in a privately owneduniversity in Nigeria.METHODS: The perception of the quality of a university health service was investigated among a cross-section of 600 university staff and students who were selected by a stratified random sampling scheme. A self-administered questionnaire-based study was conducted. The structure, process and output predictors of utilization of the university health facility were assessed. Data analysis was carried out using Stata I/C 15.0.RESULTS: The average age of the participants was 22.93±7.58 years. About two-thirds of them did not have opinion about the mortality and morbidity rates at the university health center. Significant proportions of the participants reported good perceptions about the structure and process quality of service indicators. Utilization of the university health center was predicted by some structure and process indicators namely; the availability/experience of staff (AOR 2.44; CI 1.67-3.58), the organization of healthcare (AOR 1.64; CI 1.11-2.41), the continuity of treatment (AOR 1.74; CI 1.12-2.70) and the waiting time (AOR0.41; CI 0.28-0.61).CONCLUSION: The utilization of university health services was predicted by availability/experience of staff, the organization of healthcare, the waiting time and the continuity of care. The structure-process-outcome approach discriminates between the students and staff who utilize the university health center and those who donot. It also suggests a complex interplay of factors in the prediction of choice of a health facility.

Business Intelligence in the Bayou

2010 ◽  
Vol 1 (2) ◽  
pp. 21-29 ◽  
Author(s):  
Gregory Smith ◽  
Thilini Ariyachandra ◽  
Mark Frolick
Keyword(s):  
Hurricane Katrina ◽  
New Orleans ◽  
Business Intelligence ◽  
Quality Of Data ◽  
Gulf Region ◽  
Record Keeping ◽  
Significant Damage ◽  
Debris Removal ◽  
Intelligence Application

During the 2005 Atlantic hurricane season, Hurricane Katrina wreaked havoc on New Orleans. Significant damage to the Gulf region forced the Federal Emergency Management Agency (FEMA) to begin an unprecedented cleanup effort. The removal and disposal of debris was not only a challenge for landfill capacity but also for the administration of drivers, trucks, and debris type. With the debris removal workforce and certified hauling vehicles changing rapidly, record keeping and fraud detection proved difficult. This paper introduces the results of a data driven manpower audit for one parish in the greater New Orleans area that consolidated records and reconciled multiple record keeping systems. The authors’ findings bring to light the failings in record keeping during this disaster and highlight how a simple business intelligence application can improve the accuracy and quality of data and save costs.

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