scholarly journals Analysis of the Quality of Health Center Services Based on Public Service Regulation by the Government

2020 ◽  
Vol 4 (6) ◽  
pp. 192-195
Author(s):  
Ambo Dalle ◽  
Sri Purwantono ◽  
Bahtiar Bahtiar
Keyword(s):  
Health Services ◽  
Health Center ◽  
Public Service ◽  
Health Centers ◽  
Quality Health ◽  
The Government ◽  
Quota Sampling ◽  
Center Service ◽  
Quality Health Services

Health centers are expected to provide quality health services that meet the needs of the customers. Health centers need to improve services in order to be able to compete, develop, and grow. This study describe the satisfaction of the customers for services provided by Kendal Health Center, Ngawi, Indonesia. The population of this study were community who utilized health services at the Kendal Health Center in 2016. The sample were selected using quota sampling. Each unit of service given a quota of 20 respondents, while auxiliary health center were quota of 10 respondents, because the customer visit at a auxiliary health center were lower. The variable was the satisfaction with services provided by health center. Data were collected by filling out questionnaires, then analyzed descriptively using spiderweb diagram. In general, the results of the study indicate that the quality of health center services was in the good category, and all service units had succeeded in exceeding the predetermined targets. Keywords: health center; service quality; public service

A successful response to an outbreak of cholera in Afghanistan

2008 ◽  
Vol 38 (1) ◽  
pp. 17-20 ◽  
Author(s):  
Faizullah Kakar ◽  
Abdul Hamid Ahmadzai ◽  
Najibullah Habib ◽  
Asadullah Taqdeer ◽  
A Frederick Hartman
Keyword(s):  
Health Services ◽  
Poor Country ◽  
Health Indicators ◽  
Diarrhoeal Disease ◽  
Resource Poor Country ◽  
Quality Health ◽  
The Government ◽  
El Tor ◽  
Quality Health Services

Although postconflict Afghanistan has some of the worst health indicators in the world, the government is working hard to rebuild the health infrastructure, extend services to underserved areas and improve the quality of health services. An outbreak of cholera El Tor O1 that struck Kabul and spread nationwide in 2005, prompted a collaborative response from the Afghan Ministry of Public Health, partner agencies, and the system established to provide the Basic Package of Health Services, of which diarrhoeal disease control is an essential component. This response illustrates that, with good preparation, it is possible to respond to an outbreak of cholera effectively. The very low mortality rate during the outbreak (0.1%) shows how a resource-poor country can succeed in providing high-quality health services with government commitment, coordinated action by partners, proper case management and treatment and expanded access to services.

scholarly journals KUALITAS PELAYANAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN DI PUSKESMAS WONOAYU KABUPATEN SIDOARJO

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Fatkhul Rosyadi
Keyword(s):  
Public Health ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Public Service ◽  
Direct Evidence ◽  
Health Service Quality ◽  
Additional Costs ◽  
The Government

Quality of Social Service Health Service In Puskesmas In Puskesmas Wonoayu District Sidoarjo. One form of public service organized by the government is the fulfillment of public health needs through the National Health Insurance Program, the Social Security Administering Agency (BPJS) of Health. But in the service delivery, there are still problems that often occur such as, there are always long queues, inpatient rooms are often full, drugs are limited and there are usually additional costs. Puskesmas Wonoayu is one of the faskes that serves BPJS Health participants. Therefore the quality of health services is very important in serving patients BPJS Health. In general, this study aims to measure the quality of service BPJS Health Center at Wonoayu Sidoarjo. This research uses descriptive qualitative approach. The data collection method used is observation, interview, and documentation study conducted in approximately three months. The results showed that BPJS Health Service Quality at Wonoayu Public Health Center of Sidoarjo Regency measured using Lupioadi indicator which consist of direct evidence, reliability, responsiveness, assurance, and empathy is good. But in direct evidence indicator there are facilities that are still in the process of revamping and there are also equipment officers are still lacking.Keyword: Indicators of Quality of Public Service, Health Services

scholarly journals Implementation of the Healthy Indonesia Card Program at the Sayang Rakyat Regional General Hospital, Makassar City

2022 ◽  
Vol 2 (4) ◽  
pp. 128-135
Author(s):  
Syamsuddin Maldun ◽  
Saenab Saenab ◽  
Hasriani Hasriani ◽  
Imran Ismail
Keyword(s):  
Health Services ◽  
General Hospital ◽  
Service Providers ◽  
Health Providers ◽  
Government Programs ◽  
South Sulawesi ◽  
Health Service Providers ◽  
Quality Health ◽  
The Government ◽  
Quality Health Services

Quality health services are a hope for every Indonesian people, because this is closely related to one aspect of fulfilling basic life needs for humans, therefore it requires commitment from these health service providers, especially hospitals in supporting the implementation of government programs through the Healthy Indonesia Card. The purpose of this study is to determine and analyze the implementation of services based on the Healthy Indonesia Card program at the Sayang Rakyat Regional General Hospital in Makassar City using qualitative research methods. The results showed that the implementation of the Healthy Indonesia Card program at the Sayang Rakyat Regional General Hospital in Makassar in general was in accordance with the South Sulawesi Provincial Regulation regarding health providers and regarding cooperation in providing free health services, and presidential regulation (Perpres) Number 64 of 2020 concerning National health insurance. This is reflected in the implementation of services provided by the Sayang Rakyat Hospital to patients using the Healthy Indonesia Card (KIS) (PBI) which do not differentiate from general patients or other insurance users, provided that the patient has met the terms and conditions as a KIS patient (PBI). All medical expenses for KIS patients (PBI) who undergo outpatient or inpatient treatment are entirely borne by the government.

scholarly journals Analysis of Outpatient Satisfaction and the Quality of Health Services

2020 ◽  
Vol 2 (1) ◽  
pp. 26-33
Author(s):  
Sumayyah Jamal H. M. Arifin ◽  
Muntasir . ◽  
Erny Erawati Pua Upa
Keyword(s):  
Health Services ◽  
Health Center ◽  
Health Department ◽  
Health Centers ◽  
Outpatient Services ◽  
Exclusion Criteria ◽  
Internal Factors ◽  
Quality Of Health Services ◽  
Descriptive Survey

Quality is an important factor in health services. Bakunase Health Center is one of the primary accredited health centers in Kupang City. Based on data from the Health Department, there has been a decrease in the number of visits over the last three years. This happens due to external factors and internal factors. The external factor is the increasing degree of public health, while the internal factor is the decrease in the patients’ commitment to treatment. The purpose of this study is to describe the level of outpatient satisfaction with the quality of health services at Bakunase Health Center of Kupang City in 2020. This was a descriptive survey with a quantitative approach. The population in this study was all patients who visited and used outpatient services at Bakunase Health Center in Kupang City from January to October 2019. Accidental sampling was used in selecting the samples from each outpatient sub-group in 7 polyclinics at Bakunase Health Center using inclusion and exclusion criteria. The results indicated that the level of conformity between expectations and reality of the services are as follows:  98.78% tangible, 98.66% reliable, 98.33% responsive, 98.79% assurance 98.74% empathy. Based on the Cartesian Importance Performance Analysis (IPA) diagram, quadrant A was filled by one attribute from the responsiveness dimension, quadrant B was filled by most attributes from the reliability dimension, quadrant C was filled by most attributes from the empathy dimension and quadrant D was filled by one attribute from the responsiveness dimension.

scholarly journals INOVASI PENGEMBANGAN LAYANAN DENTAL CENTER DAN IMUNISASI CENTER PUKESMAS.

2020 ◽  
Vol 2 (1) ◽  
Author(s):  
Amirul Mustofa ◽  
Sri Roekminiati ◽  
Damajanti Sri Lestari
Keyword(s):  
Health Services ◽  
Health Center ◽  
Public Service ◽  
Health Sector ◽  
Service Innovation ◽  
The Other ◽  
Service Needs ◽  
Data Service ◽  
Public Health Services ◽  
Center Service

Public services in the health sector carried out by the puskesmas have yet to meet the most public service needs in the working area. This is since up to this study the puskesmas had not yet determined the priority scale of services. The other side is that the infrastructure and infrastructure owned are still limited. In this connection, the purpose of this study is to identify the needs of patients or the community to obtain health services that are the most common needs of the community. Furthermore, based on these data, service innovation is formulated to become the need for public health services as a form of service based on local wisdom. This research was conducted using qualitative methods, and data obtained through interviews, observations, and documents. This research results that health services in north ponorogo health center need to be changed and innovations based on local potential, so that the health center becomes a dental center service and immunization center service.

scholarly journals Faktor yang Berpengaruh terhadap Pemanfaatan Fasilitas Pelayanan Kesehatan Swasta

2018 ◽  
pp. 87-94
Author(s):  
Selma Siahaan
Keyword(s):  
Health Insurance ◽  
Qualitative Study ◽  
Health Services ◽  
Health Care Facilities ◽  
Health Facilities ◽  
Public And Private ◽  
Reinforcing Factors ◽  
Quality Health ◽  
The Government ◽  
Quality Health Services

Abstrak Studi terhadap faktor yang berpengaruh terhadap pemanfaatan fasyankes swasta dengan analisis lanjut terhadap data Riskesdas 2013 diikuti oleh studi kualitatif yaitu wawancara mendalam terhadap pengguna layanan rawat jalan di 7 fasilitas pelayanan kesehatan swasta masing-masing 5 orang di Kota Tangerang. Tujuan studi ini adalah untuk mengetahui faktor yang berpengaruh terhadap pemanfaatan fasyankes swasta. Kerangka konsep mengikuti kerangka Green L, yaitu melakukan penilaian terhadap faktor predisposing, enabling dan reinforcing. Hasilnya adalah faktor yang berpengaruh signifikan terhadap pemanfaatan fasyankes swasta adalah usia, pekerjaan, kepemilikan asuransi dan untuk penyakit TB paru, diabetes, hepatitis dan hipertensi. Hasil studi kualitatif memperlihatkan faktor yang berpengaruh terhadap pemanfaatan fasyankes swasta tidak berbeda dengan hasil analisis lanjut, yaitu: jarak (akses) dan kepemilikan asuransi kesehatan. Studi ini merekomendasikan bahwa pemerintah perlu intens mendorong peningkatan kualitas fasyankes baik fasyankes pemerintah maupun swasta agar sama-sama memenuhi ekspektasi dan kebutuhan masyarakat dan juga pengaturan, distribusi dan pembinaan terhadap fasyankes swasta. Kata kunci: fasyankes, rawat jalan, asuransi kesehatan, Riskesdas 2013 Abstract It has been conducted study about factors influencing the utilization of private health facilities by further analyses towards Riskesdas 2013 data and followed by qualitative study i.e in-depth interviewed on outpatients in 7 private health care facilities that 5 people respectively in Tangerang city. The aim of this study was to find out factors that influence significantly to the utilization of private health services facilities. Conceptual framework followed Green L concept that is assessment to predisposing, enabling dan reinforcing factors. The results was that ages, occupation and having health insurance were factors that influencing significantly to th the utilization. In addition, TB pulmonary, diabetes, hepatitis and hypertension diseases was also significant. The qualitative study showed factors that influence the utilization of private health services facilities were not far different with the results of further study of Riskesdas 2013 i.e. access (distance) and having health insurance. This study recommended that government should push intensively the improvement of quality health services in public and private health facilities to fulfilled expectation and need of people. In addition, the Government should also continuing to regulate and to guidance private health facilities. Keywords: health services facilities, outpatients, health insurance, Riskesdas 2013

scholarly journals Tingkat Kepuasan Pasien Rawat Jalan Terhadap Mutu Pelayanan Kesehatan di Puskesmas Sendana

2021 ◽  
pp. 8-17
Author(s):  
Zulfahmidah Zulfahmidah ◽  
Resky Asfiani Rahman
Keyword(s):  
Health Services ◽  
Health Center ◽  
Health Sector ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Quality Health ◽  
Quantitative Descriptive ◽  
Quality Health Services

Background and Objectives: Patient satisfaction is an indicator indicator of providing health services to the community. One of the development efforts in the health sector is the availability of quality health services such as the existence of a health center. Puskesmas must have good quality health services that can be seen from the performance or the perceived benefits, in order to give satisfaction to patients. The purpose of this study was to see the level of outpatient satisfaction with health services, so that it can be used as evaluation material for the health center. Methods: This study used a quantitative descriptive research method with a cross-sectional study design. The research variables included the quality of health services which consisted of aspects of reliability, responsiveness, empathy, facilities, and assurance. The population in this study were patients who visited the Sendana Health Center. The sampling technique was accidental sampling and obtained 31 respondents. Results: The results of the study the patient scores were analyzed and grouped according to their level in order to obtain a satisfaction level of 70.4% reliability aspects, 67.5% responsiveness, 66.9% empathy, 57.7% facilities, and 65.3% assurance. Conclusion: Overall satisfaction level is included in the satisfied category.

scholarly journals Opportunities and Benefits Implementation Business Intelligence Application on Health Center

2015 ◽  
Vol 6 (1) ◽  
pp. 1 ◽  
Author(s):  
Hady Pranoto
Keyword(s):  
Operating System ◽  
Health Services ◽  
Health Center ◽  
Business Intelligence ◽  
Health Centers ◽  
Public And Private ◽  
System A ◽  
Computerized System ◽  
Intelligence Application

The health center has the task of providing health services to the community, to be able to win the competition among the existing health centers; a health center should have a good operating system, a computerized operating system to improve services in the field of administration. However, providing a computerized system is not enough, many other health centers or competitors also use a computerized system. Unfortunately, health centers in Indonesia have not yet implemented business intelligence application. There are many public and private health centers do not apply automated operational system. A study of the literature is conducted to find evidence of the application of BI, and any sector of the BI can be applied. Many sectors in health services where BI can be applied to improve the productivity quality of service and competitiveness in this era of globalization.

scholarly journals PENGETAHUAN PERAWAT TERHADAP PELAKSANAAN TIMBANG TERIMA PASIEN SESUAI SOP

2018 ◽  
Vol 1 (2) ◽  
pp. 60
Author(s):  
Wiwit Febrina ◽  
Yenni Yenni
Keyword(s):  
Health Services ◽  
Health Workers ◽  
Well Testing ◽  
Cross Sectional ◽  
Quality Health ◽  
And Function ◽  
Role And Function ◽  
Patient Handover ◽  
Quality Health Services

<p><em>Nursing is one of a profession front for health workers in this effort to ensure the quality of health center in the community. Handover is good quality health services to offer a service nursing on a patient care, To optimize the role and function of nurse especially function to independence nurse. This research aims to know the the relations knowledge of a nurse with patient handover implementation as procedure. The kind of research used is descriptive analytic with the approach cross sectional. A population that used is nurse who were 101 people from 101 a person who uses technique total of sampling. The analysis in use is analysis univariat and bivariat. The results of the study was obtained 42,6 % nurse possess wisdom that low and 31.7 % nurse of these stations have the implementation of patient a less well , testing shows statistic been gained there are the kind of relationship is meaningless between knowledge a nurse with the implementation of these stations received patients ( p = 0,094 ). Based on the research done can be concluded that there was a correlation meaningful of the incentives a nurse with the implementation of the weigh received patients appropriate with the sop .Was recommended to researchers , the hospital to continue to motivate nurse in the implementation of the weigh received patients appropriate with the procedure. </em></p><p> </p><p><em><strong>Keywords: Knowledge, The Implementation of handover</strong></em></p><p><em><br /></em></p>

scholarly journals LEGAL RESPONSIBILITY ANESTHESIA ADMINISTRATOR IN THE HEALTH SERVICE

2021 ◽  
Vol 2 (1) ◽  
pp. 25-36
Author(s):  
Yudha Perwira
Keyword(s):  
Health Services ◽  
Legal Responsibility ◽  
Research Approach ◽  
Primary Responsibility ◽  
Quality Health ◽  
The Government ◽  
Specialist Nurses ◽  
To Receive ◽  
Quality Health Services

Good, quality and quality health services are one of the basic needs that everyone needs. Therefore, in the health world, the authority of anesthetist administrators within the scope of anesthesia services is direct, mandated, and collaborative where the mandate obtained from anesthetist administrators is not only from specialist doctors but also from the Government, as regulated in Article 14 Paragraph (1) and Paragraph (2) Ministry of Health Regulation No. 18 of 2016 concerning Licensing and Implementation of Anesthesia Administrator Practices. Now the delegation based on government assignments is carried out if there is no anesthetist in an area. The authority falls to the anesthetist in that area who has received training. This study aims to determine how the legal responsibility of anesthesia administrators in health services. The method used in this research is juridical normative, which examines legislation (statute approach) by examining all relevant regulations or statutory regulations and looking at the facts in the field. The research approach used is qualitative. This study's results indicate that anaesthesia services' general responsibility lies with anaesthetists in the practice of anesthesia services. What needs to be considered in the delegation of tasks from doctors to nurses is that the primary responsibility remains with the doctor who gives the assignment, nurses also have executive responsibility, delegation can only be carried out after the nurse has received sufficient education and competence to receive the delegation, delegation for the long term or continuously given to health nurses with special skills (specialist nurses), which are regulated by separate rules (standing orders). Anaesthetist administrators' role when carrying out health services to delegate authority according to these norms can only be performed by anaesthetist administrators who have received training.

Sign in / Sign up

Export Citation Format

Share Document