PENGARUH KUALITAS WEBSITE DALAM LAYANAN E-KIOS TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN NGINDEN JANGKUNGAN SURABAYA

This research aims to know the effect or relation between website quality and society satisfaction through hypothesis testing research is the website quality in the e-Kiosk service has a positive and significant effect on society satisfaction which formulation of the problem is whether simultaneously and partially the dimensions of variable website quality has a effect on society satisfaction and which of them are the most dominant effect on society satisfaction. The type of this research is correlation research with a quantitative approach through survey method of primary data in the form of a questionnaire. The indicators that used in this measurement is WebQual, include usability (X1), information quality (X2), and service interaction quality (X3) against the society satisfaction (Y) based on expectation satisfaction, experience satisfaction, and overall satisfaction. This research population totaled 7.854 peoples and research sample totaled 100 respondents with accidental sampling method. Based on research results, the regression equation is Y = - 0,474 + 0,089 X1 + 0,437 X2 + 0,012 X3. From the results of the statistical data analysis, indicators that used in this research are valid and reliable. The results of classical assumptions test is free from the problem of multikolonieritas, heteroskedastisitas, and normal distibution. Simultaneously, three variables are effect on society satisfaction. Partially, usability and informational quality has a positive and significant effect on society satisfaction, whereas service interaction quaity is has not a positive and significant effect on society satisfaction. Keywords: Website quality, usability, information quality, service interaction quality, society satisfaction.

STRATEGI PENGEMBANGAN USAHA MIKRO, KECIL DAN MENENGAH (UMKM) EKONOMI KREATIF KERAJINAN KULIT DI KABUPATEN MAGETAN (Studi Pada Dinas Perindustrian dan Perdagangan Kabupaten Magetan)

Micro, Small And Medium Enterprise Development Strategy of Creative Economy Leather In Magetan (Study At Magetan Industry And Trade Office). In the development of Micro, Small and Medium Enterprises leather crafts needed a good strategy to foster a more positive direction. The government, ie related agencies and related stakeholders are expected to provide solutions in every problem that exists. The purpose of this study is to describe, analyze and provide the right strategy formula to develop Micro, Small and Medium Enterprises leather crafts. The method chosen in this research is SWOT with score card. Field findings indicate that there are problems related to the development of production, human resource development and marketing. Keywords: Strategy, Development, UMKM, Leather Craft

IMPLEMENTASI KEBIJAKAN PENGEMBANGAN DESTINASI WISATA DI KABUPATEN GRESIK TAHUN 2017

Implementation of tourism destination development policy in Gresik Dsitrict in 2017. This study aims to determine the implementation of development policy of tourist destinations in Gresik regency. The reason this research is conducted is the potential of tourism destinations that support to be used as a place of tourism. The purpose of this study was conducted to find out how the implementation of tourism destination development in Gresik regency as well as to know what factors that drive and hinder the implementation of tourism destinations development in Gresik regency. This research uses descriptive research method using qualitative approach. Data collection using observation techniques, interviews, documentation and literature study. The results of this study indicate the existence of existing tourist destinations in Gresik regency management has not been perfected by Dinas Pariwisata dan Kebudayaanbecause of the status of land that still belongs to the village. The driving factor for the development of tourist destinations is tourism potential in Gresik regency proper to be developed into tourism area. While the inhibiting factor is the problem of management that is constrained by the status of land still belongs to the community. Keywords: Implementation, tourist destination, Gresik regency

PENGARUH BEBAN KERJA DAN KESEJAHTERAAN DOSEN TERHADAP KEPUASAN KERJA DAN BURNOUT

The growing national development, higher education was temporarily changed, following the dynamics of globalization. As an educational institution, higher education has a noble mission, which is to educate and improve the quality of human resources, either through formal education in the framework of knowledge development, or through training (non-formal education) in order to improve skills. This research was conducted with the aim to know the influence of workload and prosperity of lecturer to job satisfaction and burnout. This study uses a quantitative approach. Data collection using primary and secondary data. Data analysis technique used is SEM analysis by using PLS. The results in this paper show that (1) There is no significant influence with the negative direction of Workload on Job Satisfaction; (2) There is no significant influence with the negative direction of Workload on Burnout; (4) There is no significant influence with positive direction of Welfare of Lecturer to Burnout at lecturer at University of Indonesia, (5) There is no significant influence with positive direction of Job Satisfaction on Burnout to lecturers at universities throughout Indonesia. Keyword: Workload, Lecturer Welfare, Job Satisfaction, Burnout

PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elekronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya)

Implementation of good governance in public service. The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51. Keywords: good governance, the quality of public service.

ANALISIS PELAYANAN PUBLIK PEMERINTAHAN DESA TLANAK KECAMATAN KEDUNGPRING KABUPATEN LAMONGAN

Public Service Analysis of Village Tlanak Support of Lamongan District. The purpose of this research is to know the quality of Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency, to know the supporting and inhibiting factors and solution of Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency and to know the implementation of Good Governance in Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency. The type of this research is non-doctrinal (sosiologis) legal research. Non-doctrinal method is a type of scientific study with the intention just to learn just and not to teach something doctrine. The research method used is research method with qualitative analysis. The results of this study concluded that the quality of Public Service Village Tlanak Kedungpring District Lamongan through Programs, policies, and attitudes is Services Open, easy and accessible by all parties who need and provided adequate and easy to understand, can be accounted for in accordance with the provisions of legislation - invitation, inhibiting the public service of Tlanak village administration of Kedungpring Sub-district of Lamongan Regency is seen in the condition of society which still have a lot of parochial political culture. The solution of inhibiting factor of public service in Tlanak Village, Kedungpring Sub-district, Lamongan Regency by strengthening service system, improving professionalism of each employee, conducting public awareness program to help dissemination and comprehension of information to society about matters related to service activity and giving sanction that is firm. The village government of Tlanak Kedungpring District of Lamongan Regency has not fully implemented the Good Governance principles in the implementation of the village government's tasks, functions, authorities, rights, and obligations in terms of planning, service, implementation of village development, especially those related to village governance.Keywords: Quality Analysis of Public Service, Good Governance.

PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PENGGUNA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI RUMAH SAKIT BHAYANGKARA SURABAYA TAHUN 2016

Influence of health service quality to user satisfaction of social insurance provider institution (BPJS) at Bhayangkara Hospital Surabaya 2016. The hospital is as a public health care provide services that are effective, efficient and required to each patient. The patient satisfaction is as a benchmark level of quality health services. This study aims to determine and analyze the influence of the quality of hospital services Bhayangkara Surabaya to client satisfaction BPJS users as well as identify and analyze the application of Community Satisfaction Indicators according to the rules Menpan and Bureaucratic Reform Indonesia. The research method is descriptive used a questionnaire or questionnaires by interviews and observation. Mechanical analysis used quantitative descriptive analysis. There are 20 respondents surveyed in this study by answering questions based on a questionnaire given to assess public opinion about the quality of sevice and its effects on people's satisfaction. Independent variables namely the quality of service and the dependent variable is community satisfaction. The results based on the results of the processing of qualitative data through interviews and observations in general satisfaction of the public regarding the quality of hospital services Bhayangkara especially give well satfisfaction to members of BPJS. This indicates that the RS Bhayangkara constantly working on providing the best service for society to improve and try to give satisfaction to the public. Keywords: Quality of Service, Society Satisfaction, RS Bhayangkara

KUALITAS PELAYANAN DI MUSEUM KAMBANG PUTIH, TUBAN

This study was conducted to determine the quality of service in the Museum Kambang Putih, Tuban in providing services to visitors. This research is a qualitative descriptive study.The focus of research is based on five dimensions of the five dimensions of service quality (SERQUAL) by Parasuraman that is tangible, reliability, responsivenees, assurance, and empathy. These results indicate that the quality of service in the Museum Kambang Putih, Tuban already implementing tangible dimension, reliability, responsivenees, assurance and empathy and its indicators going pretty well. Dimensions responsivenees, assurance and empathy has been running very well and in line with expectations of visitors. But there are several dimensions and their indicators have not been going well and does not meet the wishes of visitors, among other tangible dimension to the indicators amenities to make the inconvenience visitors in museum and includes facilities are not complete, as well as dimensional reliability indicator of officers in the field of education is not in the room so the clerk there and help provide information on the collections and historic objects, due to the lack of education officials in the Museum Kambang Putih, Tuban.Keywords: Quality of Service, Public Service, Museum

PERAN BUMDES DALAM PEMBERDAYAAN MASYARAKAT DESA COKROKEMBANG KECAMATAN NGADIROJO KABUPATEN PACITAN

Role of bumdes in empowerment of district community in Ngadirojo Pacitan. People in Cokrokembang Village have many businesses, both in the field of brick making, batik making, broom making, screen printing, cake maker. But until now their business is still managed independently. In this study researchers used qualitative methods with descriptive approach that is by doing observations and interviews directly with business actors and with the Village Cokrokembang. Until now that has been running only for units of savings and loans. Bumdes has not been instrumental in improving the promotion and marketing of products from the Cokrokembang community. If Bumdes in Cokrokembang village is well managed then it is expected to increase community empowerment in terms of economy. Keywords: village owned enterprise, independent village, empowerment.

PENGARUH SUMBER DAYA MANUSIA TERHADAP KUALITAS PELAYANAN (Studi Tentang Pengaruh Sumber Daya Manusia Terhadap Kualitas Pelayanan Di Kantor Pemerintah Kecamatan Kutorejo Kabupaten Mojokerto)

The best human resources in the organization give so important effect. The best of an organization is affected by the quality of the people. The government is an organization that is cooperation in their jobs description. In addition to quality, achieving goals, even operationally able to provide satisfactory service to the public. The problem of this studi is about significant influence between of human resources to service quality. This study aims to determine the significant influence of human resources to service quality. The method used quantitative data collection techniques used questionnaires with Likert scale or interval. Mechanical analysis used simple linear regression analysis by SPSS. There are 100 respondents surveyed in this study by answering statements based on questionnaires given to assess public opinion on the human resources and the effect to quality of service. Independent variables is human resource and the dependent variable is quality of service. The P-value of t test is 0,000 the value is less than 0,05 and the value of correlation is 0,821 or 82,1% (R2) and the coefficient determination is 0,674 or 67,4% (R). The result show that human resources affect significantly and correlation effectly to quality of service at Government Office of Kutorejo in Mojokerto. Keywords: Human Resource, Quality of Service