Investigating Consumer Finance in Lebanon

2021 ◽  
pp. 32-54
Author(s):  
Jamile Anwar Youssef
Keyword(s):  
Customer Satisfaction ◽  
Commercial Banks ◽  
Foreign Currency ◽  
Banking System ◽  
Consumer Finance ◽  
Capital Control ◽  
Virtual Currency ◽  
Five Dimensions ◽  
Before And After ◽  
Customer Satisfaction And Loyalty

The chapter aims to determine three research objectives: (1) ATM service quality in Lebanon measurement based on five dimensions, using the SERVQUAL model; (2) analyze and investigate customer satisfaction and loyalty of the ATM usage, during two different periods, before and after the following situations that Lebanon encountered: foreign currency shortage, commercial banks' informal capital control, and bankruptcy; and 3) assess the intention of the Lebanese to adopt Libra virtual currency. To achieve the objectives of the study, a questionnaire was distributed among bank clients in Lebanese. The results and analysis of the study have been done by comparing the means of SERVQUAL dimensions. The findings indicate that the Lebanese perspective of the banking system changed during the two different periods; however, their intention level to adopt a virtual currency is low.

A Study on Customer Satisfaction on Commercial Banks in Theni District

2018 ◽  
Vol 5 (2) ◽  
pp. 41
Author(s):  
G. Pooranam ◽  
K. Nandhini
Keyword(s):  
Customer Satisfaction ◽  
Financial Services ◽  
Commercial Banks ◽  
Banking System ◽  
Modern State ◽  
Satisfaction Level ◽  
Important Place ◽  
Study Find ◽  
Modern Economy ◽  
Economic Objective

Banks play a very important role in the economic development of every modern state and country. Banks operate at the heart of the modern economy. Today’s Business is continually looking for ways to achieve a competitive advantage. Banks essentially are a social organization which rendering financial services to subserve socio-economic objective of the society. Banking system occupies an important place in nation’s economy. In this study, find out the customer satisfaction level of the Commercial banks in Theni District.

scholarly journals DETERMINANTS OF CUSTOMER SATISFACTION AND LOYALTY OF SHARIA COMMERCIAL BANKS IN PROVINCE EAST KALIMANTAN

2020 ◽  
Vol 11 (12) ◽  
Author(s):  
Syahril Hasan ◽  
Suharno Anon ◽  
Sri Mintarti Mintarti ◽  
Yohanes Kuleh ◽  
Doddy Adhimursandi
Keyword(s):  
Customer Satisfaction ◽  
Commercial Banks ◽  
East Kalimantan ◽  
Customer Satisfaction And Loyalty

scholarly journals BANKING SERVICES AND CUSTOMER PERCEPTION IN SOME SELECTED COMMERCIAL BANKS IN BANGLADESH: A COMPARATIVE PERSPECTIVE

2014 ◽  
Vol 13 (1) ◽  
pp. 1
Author(s):  
Md. Mahi Uddin ◽  
Mohammad Aktaruzzaman Khan ◽  
Nadia Farhana
Keyword(s):  
Customer Satisfaction ◽  
Commercial Banks ◽  
Service Providers ◽  
Banking System ◽  
Simple Random Sampling ◽  
Capital City ◽  
Quality Of Services ◽  
It Adoption ◽  
Banking Services

The banking system is facing challenges with stiff competition and advancement of technology. It becomes imperative for service providers to meet or exceed the target customers' satisfaction with quality of services expected by them. Hence, the present study attempted to study customers' perception of quality of services (both transactions-based and IT-enabled) in terms of its constituent factors and IT adoption in public, private, and foreign commercial banks in this E-age. The present investigation was planned with the objective to assess the extent of use of services especially the IT-enabled services in these banks and to analyze the constituent factors affecting customer satisfaction with the quality of services. The study area was Dhaka, the capital city of Bangladesh. Simple random sampling was used for selection of sample branches. The study reveals that check deposition and check clearance are the most popular banking <p>services among the customers of all sample banks. The customers of nationalized banks were not satisfied with the employee behavior and infrastructure while respondents of private and foreign commercial banks were not satisfied with high charges, accessibility and communication. A small number of respondents were using IT-enabled services other than ATM, and a few respondents made complain against their respective banks. Keywords : Transaction-based banking services, IT-enabled banking services, Customer satisfaction, Service quality</p>

scholarly journals Service Quality and Customer Satisfaction: Evidence of Nepalese Banks

NCC Journal ◽  
2018 ◽  
Vol 3 (1) ◽  
pp. 121-133 ◽  
Author(s):  
Prakash Shrestha
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Research Design ◽  
Quantitative Study ◽  
Commercial Banks ◽  
Survey Methodology ◽  
Five Dimensions ◽  
Descriptive Research

Present research has been conducted to examine the customer satisfaction on service quality of selected commercial banks of Nepal. The study has employed descriptive research design and quantitative study by using survey methodology to deal with customer satisfaction in the context of Nepalese commercial banks. In this study, the data collected through questionnaire from 65 respondents (out of 100 customers of commercial banks) has been used for analysis. A detail study has been done on the basis of five dimensions as suggested by Parasuraman, Zeithamal and Berry (1988). They are reliability, responsiveness, assurance, empathy and tangibles. The result of the study indicated that the overall customers are satisfied with service quality of the commercial banks. Hence the level of customer satisfaction of the commercial banks on the basis of service quality can be considered satisfactory.NCC JournalVol. 3, No. 1, 2018, Page: 121-133

scholarly journals The Effects of Service Quality on Customer Satisfaction and Loyalty in a Logistics Company

2019 ◽  
Author(s):  
Angeline Sutrisno ◽  
Erna Andajani ◽  
Fitri Novika Widjaja
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Information Quality ◽  
Five Dimensions ◽  
Service Companies ◽  
Logistics Company ◽  
Courier Service ◽  
Operational Activities ◽  
Customer Satisfaction And Loyalty

Service quality plays crucial role in the operational activities of a company since service quality heavily affects the satisfaction and the loyalty of a customer. The aim of this study is to analyze the effects of service quality of a logistics company on customer’s satisfaction and loyalty. The service quality was measured using the following five dimensions of information quality, ordering procedures, timeliness, order condition and order discrepancy handling. Courier services or logistics services have been standardized in such a way to generate satisfaction to the customers and thus, achieving customer loyalty. The data processing in the logistics company was performedusingAMOS-StructuralEquationModeling(SEM).Thesamplingtechniquein thestudywasbasedonconveniencesamplingof150respondentsfromcourierservice companies (non-probability sampling). The data were collected using questionnaires distributed to the suitable population. The result of the study confirmed the effects of the service quality of courier service companies on customer satisfaction and loyalty. In addition, the study confirmed the relationship between customer satisfaction and loyalty.

scholarly journals Reserve assets as sources of replenishing resource base of banking sector and improving its stability

2019 ◽  
Vol 2019 (4) ◽  
pp. 130-136
Author(s):  
Haidar Diphil Shubbar ◽  
Andrey Vladimirovich Girinsky
Keyword(s):  
Central Bank ◽  
Commercial Bank ◽  
Commercial Banks ◽  
Financial Stability ◽  
Banking Sector ◽  
Foreign Currency ◽  
Banking System ◽  
Resource Base ◽  
Reserve Requirement ◽  
Reserve Requirements

The paper focuses on the importance of using reserve assets in order to increase the bank financial stability and the banking system as a whole. The essential requirements for reserving commercial banks have been presented. The methods of regulating the required reserves have been studied. The specific features of applying the required reserves in banking activities (reserve requirements and liquidity, monetary policy, reserve requirements as a monetary tool, reserve requirements as a fiscal tool) have been revealed. The schedule of averaging periods of required reserves for 2019 is being considered. The general principles which credit organizations are guided by when creating reserves are the following: obligatory availability of reserves for all credit organizations throughout their existence; forming reserves in relation to liabilities to legal entities and individuals; possibility of removing from the list obligations for which reserves have been created. It has been mentioned that the main objectives of the reserve requirement system are to provide banks with sufficient liquidity and to regulate the money supply. Particular attention is paid to the Central Bank as a reserve requirements regulator. In accordance with the changes of the Central Bank of July 1, 2019, the established standards on reserve requirements for deposits in national currency are set at 4%, in foreign currency at 14%. Manipulating the required reserve rate will provide the Central Bank with the opportunity to adjust the liquidity and solvency both of an individual bank and the entire banking system. The method of averaging required reserves includes the possibility for a commercial bank not to transfer reserves to the Central Bank based on a certain sum of money. The averaging coefficient is set at 0.25 to the standard volume of required reserves

Regional banking system in Russia: Trends and factors of spatial distribution

2017 ◽  
pp. 123-141 ◽  
Author(s):  
S. Ageeva ◽  
A. Mishura
Keyword(s):  
Spatial Distribution ◽  
Commercial Banks ◽  
Banking System ◽  
Federal District ◽  
Russian Regions ◽  
Siberian Federal District ◽  
Federal Districts ◽  
Banking Business ◽  
Banking Institutions

We examine the spatial distribution of banks in Russian regions to identify the factors that affect changing territorial architecture of the banking system. The object of the study is dynamics of the number of commercial banks and their branches in 1991-2016. Besides the well-known tendency of concentration of the banking business in Moscow and reducing the number of banks in other regions we analyzed situation in the federal districts taking as an example the Siberian Federal District. This approach allowed us to formulate hypotheses about the causes of differences in the availability of banking institutions in Russian regions.

Income Diversification and Bank Efficiency in Vietnam

2017 ◽  
pp. 52-67
Author(s):  
Sang Nguyen Minh
Keyword(s):  
Regression Model ◽  
Commercial Banks ◽  
Banking System ◽  
Operational Efficiency ◽  
Commercial Banking ◽  
Tobit Regression ◽  
Income Diversification ◽  
Positive Effects ◽  
Study Results ◽  
The Impact

This study uses the DEA (Data Envelopment Analysis) method to estimate the technical efficiency index of 34 Vietnamese commercial banks in the period 2007-2015, and then it analyzes the impact of income diversification on the operational efficiency of Vietnamese commercial banks through a censored regression model - the Tobit regression model. Research results indicate that income diversification has positive effects on the operational efficiency of Vietnamese commercial banks in the research period. Based on study results, in this research some recommendations forpolicy are given to enhance the operational efficiency of Vietnam’s commercial banking system.

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